My mother moved into Augustin Gardens in Mission Viejo on her 100th birthday, and she was blessed…read moreto spend the next three years there surrounded by exceptional care, love, safety, and kindness. From the very beginning, Tyana and her staff treated my mother like family. The home was always immaculate, peaceful, warm, and welcoming. Every detail of her care was handled with compassion, dignity, and genuine affection. Knowing she was safe, comfortable, and truly cared for gave our entire family enormous peace of mind. They do a beautiful job at the holidays celebrating with all the residents.  And when we came to visit, they always made sure they made space for us, so my mother could enjoy time with me, her grandchildren and great-grandchildren. These were some of the happiest years of her life, and we will always be grateful for the extraordinary people at Augustin Gardens. I only wish we had found this wonderful home sooner. Without hesitation, I give Augustin Gardens and Tyana my highest recommendation to any family looking for loving residential care for someone they cherish.

There is so much to say. Augustine Gardens truly treated my mom like a Queen. The owner and staff…read morewere absolutely incredible. It was the perfect home for my mom. The cleanliness, attentiveness, love and support made it complete for my mom. My mom's needs were fulfilled beyond our expectations. The quality of the place far surpasses anything we had experienced. After a few years sadly my mom passed. This place will always be in my heart that my mom was treated comfortably and lovingly. We were blessed that my mom was very well taken care of.

Exceptional in every way! In fact Aegis was recommended by the LT Care Ombudsman after my parents'…read morehorrific and unsafe experience at a popular continuing care community in Irvine (RP). We transferred both mom and dad over 3 years ago. He was already on hospice and she was just ready for assisted living. Thus, they moved into 2 separate rooms as we knew he would predecease her soon. What a breath of fresh air! Caring, professional, long-term management and staff. Beautiful and spotless facility inside and out. Wonderful activities and special events. Amazing dining experience. My dad boasted to friends and family that he felt like he was at home. He loved to sit by the fireplace and read. Mom loved bingo and scrabble with friends. And, when each of my parents health began to fail, Aegis was quick to recommend extra care and eventually hospice, letting them live out their life and die peacefully.

My mother in law recently moved to Aegis and is very happy there. Was not an easy decision to make,…read moresince she is still able bodied and of sound mind. People tend to think that assisted living is for people who are ill. She is 96 and the upkeep on her home was just getting to be too difficult. Aegis provided relief from that but more importantly has given her fun activities and new friends. The staff there is wonderful, friendly and can help if health issues do arise. They communicate consistently, provide a welcoming and pleasant environment, and have many daily activities and weekly outings. There are separate areas for memory care patients and assisted living, and the grounds and rooms are really lovely, I'm writing this because if you have an elderly loved one considering a move such as this, I wouldn't hesitate to have them move here. The socialization is a huge thing and I think her days are much happier than when she was living alone, even if she doesn't need much assistance at this time. Was definitely the right move and better sooner than later. Thanks to all the staff at Aegis for providing a great "home" for our seniors.

We recently moved from Pasadena to Dana Point. After considering many options -- from condos to…read morehomes to other over 55 communities, we settled on Sea Bluffs. Our experience has been nothing less than outstanding. The staff has been extraordinarily helpful with every little question or need we've had. They even brought us meals our first few days while we were trying to move in and unpack! Now that's above and beyond. We live in a beautifully refurbished condo with all new appliances, carpeting and paint overlooking the Pacific. The other residents have been welcoming and helpful with tips for local services and how to make the most of what Sea Bluffs offers. Now, everyone always asks about the food. I'm not going to lie and say it's gourmet cuisine, but it's good, healthy, plentiful and with plenty of choices. On the days I don't like what they're serving for dinner or lunch I just order from their "everyday menu" and get a burger, sandwich, or salad. Similarly, the activiites are plentiful. There are exercise classes, art classes, group discussions, singing groups and my personal favorite -- water aerobics! We hated leaving our home and Pasadena but it was time to prepare for the future, get away from potential fires, and be someplace cooler. I know we made a good choice by coming to Sea Bluffs. I can't imagine any other community that would check so many boxes.

Dear Brent and Haley,…read more I hope you are both doing well. Many times I have wanted to reach out and say how grateful we are to have my mom here at Sea Bluffs. I have worked in several residential settings throughout my career: A high school boarding school, college dormitories, and group homes for people with severe mental illness. I know there are many challenges in these types of settings, but from our experience with Sea Bluffs, we (my mom, sister and I) feel like every staff experience we have had in the last year-and-a-half has been top notch. We feel like everyone that works regularly with my mom on the Care Team is so kind, thoughtful, and anticipatory of her needs etc., and we soooo appreciate it. Also the maintenance staff has been very responsive, kind and respectful in all of their interactions, and the dining staff is always wonderful! Some stand outs to me, for what it's worth are Donna, Christine, Carmen, Jay, and Martha. Again, I think everyone's great, but these folks have consistently been excellent. And Jay is literally everywhere all at once :) I truly don't know how Donna does what she does, she has been a phenomenal presence since she was hired shortly after my mom arrived here. Always smiling, always helpful, an excellent communicator, always good at problem solving, always swift acting, always going above and beyond. She is a treasure! And of course with the two of you at the helm of overseeing all the hiring and training and culture building, I'd like to send along my gratitude to the two of you as well! Thanks for everything!

As an entertainer who had the pleasure of performing at this wonderful community, I was thoroughly…read moreimpressed. From an aesthetic standpoint, the community is quite beautiful. Everything is neat and clean. As another reviewer stated, Hector is amazing---very outgoing, and personable. Joseph was very kind and helpful when I was setting up my equipment---he really went the extra mile. All of the staff members I encountered were friendly and seemed genuinely caring. The residents were delightful. This truly seems like an amazing place for seniors to live. (This review was written by Erik's wife.)

This place is the worse, their staffing is ALWAYS an issue, leading to constant care issues and…read moreconstant leadership changes make it impossible to see changes, also they use some company called "allen flores" as consultants and honestly, thats another company that is terrible, specifically Heather she needs to change industries all together in my opinion.

Nothing short of exceptional comments for Watermark. The staff, the facilities food attention and…read morecleanliness. Care is taken at every step. We are very happy my mother-in-law chose Watermark for her senior years. Steven was instrumental in her transition and we really appreciate his professionalism.

Horrible place for seniors to live. It's pretty new so very nice and that is deceiving. They are…read moreunhelpful, get mad if you put cameras in serior apartment saying their staff doesn't want it. They have little to no activities and some they do have are super inappropriate like boxing bc the activities director wanted to hire her son. The food is beyond terrible. Things get stolen left and right. Nothing they tell you when you go look at the place I is true. They refuse to give a second key to family members even with power of attorney. They aids just sit their talking Spanish to each other and talking about the patient. (They didn't know I understood) instead of caring for patient. The aids then complain if your loved one pushed their call button to much and they share a lot of their complaints with your lived ones which gives them anxiety: even when asked not too they still made a 100 year old women severely anxious about everything all the time. Stay far far far away from this place.

In seeing other reviews in defense of this board and care, I'm going to drop some photos as…read moreevidence of how the business owners operate their business and the poor, substandard quality of care. Photo 1: family member had UTI (3 total in the 5 months residing there). Caregivers would not toilet them & so I toileted them when I found them sitting in this undignified mess. This is not the only time improper toileting happened. Photo 2: is this how you would remind your staff about how to store q-tips? Photo 3: this is the bathing chair my family member was left alone in - with wheels unlocked - and subsequently fell out of, breaking their shoulder. Please, heed this warning and keep looking for a board & care that actually cares. Since moving my family member, they have not had one UTI, not one fall nor broken bone & have help from people who do not view them as a burden. Shame on Laguna Palms.

Laguna Palms is awesome! Their staff is very attentive and very knowledgeable in their care. My…read moregrandmother wasn't an easy person to handle but I am very grateful for them all. Michael and Julieta being very hands made me feel at ease knowing they are able to care for her as I wish I could've done in my own home. The home is secured and well staffed. After doing my extensive research on assisted livings, I know I chose the right place! Thank you so much for going above and beyond!

The food is amazing at Cresta Villa, we had the opportunity of beautiful, delicious Easter brunch…read more They really went all the way out with the incredible menu and the service that they provided to all their guests. We had a wonderful private room and started with their peach Bellini. Valet parking is free as is the underground parking. The staff members are very kind and considerate to all.

Servers are always rushed they ignore you when you ask for help. I'm a caregiver working for my…read moreclient and I noticed they didn't want to help me when I was trying to place an order. I got ignored multiple times.

My family is thrilled to have my brother live at Sunrise of Mission Viejo since 2010. The…read moreaccommodations provide us peace of mind. Given how much he loves this community, my family couldn't be happier! Sunrise commemorates the major holidays as Mother's Day, celebrated this morning. We rejoiced. I 'take my hat off' to the warm, inviting, and insightful staff!

The staff at Sunrise is amazingly caring! It was a hard decision to leave her home but she has no…read moreregrets. My mom is so happy there!!!