Hard to get in touch with. Cannot locate customer service phone number for Virginia. Service through Direct TV and they could not locate a service phone number for Access Media 3 in Virginia. The number we have onsite at my property nobody answers. Frustrating! read more

Government petition to ban Access Media 3 from apartment complexes: https://bit.ly/30675nR https://petitions.whitehouse.gov/petition/access-media-3-ban-apartments-and-provide-government-high-speed-internet-apartments I used to use their service years ago and now using them again because the apartment complex has a contract with them. This service is horrible, internet connection is not consistent (most the time not working), and falsely speeds are advertised. Customer service is not well trained. read more

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I have had access media 3 for 5 years now. And even though I only came to know about them through my apartment complex I have enjoyed having them as a provider. They have an online site which makes it easy to upgrade without speaking to an operator. An operator will call you to confirm your change in plan. My area is being taken over by AT&T but I still stick with them. Since I only use for internet their cheap rates and good wifi keeps me with them. I would recommend a lot! read more

This is by far the worst customer service I've ever experienced. My internet went down in the middle of a Saturday, so I called technical support and waited 45 minutes to finally talk to someone. She told me it wasn't an outage in my building, so she walked me through all the troubleshooting steps. Well, none of those worked. She said a technician couldn't come out till Monday (which is two full days later). Thankfully, I work at a IT company and one of my coworkers diagnosed the issue and said it was Access Media 3's issue since my modem was working. I can't wait to cancel my contract with Access Media 3. I've even screenshotted a time when I was on hold for 1?5 hour and no one picked up. read more

Access Media 3 - Internet Service Providers Near Me

No service in the entire Chicagoland region for 2 days. Multiple calls to customer service went unanswered and unreturned. Given this company's rock bottom rating on Yelp, BBB (they have an F rating) it's shocking they are still in business. My apartment building forces us to use Access Media 3. I'm convinced that they have to pay apartment complexes to be the exclusive TV/internet provider because given a choice NO ONE would pay to use their horribly unreliable services. Wish I knew this before I signed the lease. Access Media 3 = Run far, far away! read more

It is a wonder that this piece of shit is still in business. I guess they have a good business strategy: tie in with the complexes rather than the individual customers. I have to tolerate this worthless ISP in Blacksburg because the complex has it. The download/upload speed is crap but I can live with that. The biggest problem is the outage: in a period of 45 days they have had four outages already, each lasting more than 12 hours. They won't pick up the phone either. If you are an incoming student, have online classes (which you would this year) and your complex forces you to take this, pack your stuff and run. I come from a small town in India and this is categorically the worst ISP I have ever seen in my life. You would wish you had dial up. read more

This internet service is trash. I recently called to upgrade my speed from 50 to 100Mbps (their max), the customer service rep was completely loaded on drugs, that girl did not know what the heck was going on. By the end of the call I was so frustrated with her I had to get off the phone. Didn't even care what the speed was at that point. Checked our speed today and it's only at 52Mbps but now they're charging me for 100. I called hoping that I would not have to talk to the same rep, but guess who answered the phone! Hell no, not today Satan! Unfortunately we are stuck between a rock and a hard place because the community I live in only contracts with AM3 and recently Spectrum. Looks like I have no choice but to switch to Spectrum, which is a whole other issue and review in itself! DO NOT USE THIS SERVICE IF YOU DON'T HAVE TO! read more

My new building has a contract with this company, and I was told by DirecTV that I needed to contact them in order to request a piece of equipment to use Video On Demand. I've tried to contact them three days in a row. Here's how that went: Day 1) I call in the early evening, and go through the automated menu to connect with a rep. The phone starts to ring, and then I'm met with a message saying that the office is closed. The message then proceeds to state their business hours. I was calling a full two hours before the stated end of their business hours! WTF?! Day 2) I call much earlier in the day, just to be safe. Go through the automated menu, and select technical support. After 10 minutes on hold, an actual person answers. He tells me that since there's a fee for new equipment (funny because it seemed like it should be free according to DirecTV's website), he transfers me to the sales department. After another 15 minutes on hold, a message come up saying that all reps are busy, but to leave a short message and they'll call me back. Of course, they never do. Day 3) I decide to call bright and early, hoping to beat the crowd. The automated message starts playing, telling me to select the department that I want. Knowing that it's Sales now, I press '2'. The message continues to play, going through the rest of the options. Then it starts telling me, "Sorry, I didn't get that," every time I press any number on the menu. I hang up and try again. And again. Same result. This is inefficiency on a dramatic level. God knows why DirecTV or my building chooses to contact with these people. I certainly see why they have hundreds of 1-star reviews, and I fear Video on Demand is something that I'm fated never to have again. read more

0 stars if I could. Still having issues where the internet goes out whenever it rains. Not due to power. Die to their terrible dish to dish connection. Run. read more

One thing I will disagree with compared to a lot of the other reviews I'm reading - anytime I've actually gotten through to a customer service rep, they've been very nice and helpful. Unfortunately, the service itself simply isn't very good. Where I live it's, after taxes and fees, around 45 bucks a month for 30 mbps internet (that usually performs more like 20 mbps internet). The big boys offer 100mbps internet for around that same price, so that's not great. But the real kicker is the constant outages. I lived in an apartment complex that forced us to use AM3 as our ISP for about 3 years and we could expect the service to drop out completely at least a couple nights a week, for anywhere from 20 minutes to the whole night. And pretty frequently when you call about it, you either get an automated message that they're aware of a larger overall outage, or you sit on hold for an hour because everyone else is calling and dealing with the same problem at the same time. Obviously a pretty small company and it's reflected in their product, unfortunate that most people using their service don't have any other options. I won't miss them. EDIT: I forgot all about the time they changed their billing system and, after 2+ years of no issues with my automatic debit payments, they started repeatedly charging me late fees...because the autopay date (that they selected) was later than the payment due date (that they selected). So yeah, they're pretty on top of things. read more

CONSUMER BEWARE. STAY AWAY FROM ACCESS MEDIA AT ALL COSTS. I have never left a review on anything, but had to in this case. I would leave Access Media 3 zero stars if I could. The technicians on the phone (with the exception of one) that I've spoken to countless times over the last couple of years have all been very nice and as helpful as possible. However, the internet service itself is absolutely pathetic. I have paid for 30 mbps speeds, and run speed tests multiple times per week. Very, VERY rarely did I register a speed of over 1.5 mbps. The service routinely goes out and does not work at all for up to an hour or longer. I contacted Access Media multiple times about these issues, and time and time again my router was blamed, or peak hours were blamed (6:00 AM is not peak hour). Internet speeds continued to be terrible despite a direct ethernet connection to a brand new computer, and Access Media's only solution was to send out a technician to "check my router" that would result in a $75 service fee. They also attempted to charge a $30 "unit to unit" fee after I cancelled my service when I moved apartments, and did not have working service in the new apartment for days. Unless Access Media is literally your only option for internet service, please save yourself the misery and shop around elsewhere. I've overpaid for a ridiculously sub par service for almost two years, and am glad to have finally gotten to option to move on to a service that gives me true 300 mbps speeds for the exact same price as I was getting 1.5 mbps speeds from Access Media. Stay. Away. read more

Worst internet I've ever had. I've had internet in the middle of the Euphrates that worked more reliably than this. $85 for 100Mbps which that in itself is a total gag. Then the latency is as temperamental as my ex wife. Couldn't keep a constant ping if it were flex sealed in their hands. Not to mention it's kicked me out of more tests than kids playing soccer. Keep up the brain dead strategy of tying in with simple minded apartment complexes, somehow ya'll are still in business. Will be updating property managers of how worthless this company is. read more

This is the worst company I've ever dealt with. I'm constantly losing my Internet. I call them and they say they're going to reset it on their end and that never happens. The service is terrible and the representatives who answer the phone don't really know about technology that would help customers. Please don't work with this company, you'll only have headaches. read more

Absolutely atrocious service. Filing a Better Business Bureau complaint. My issue: registered this morning for a new account because god knows why, Ivy Gardens has signed a deal with the devil. Able to log in. Accidentally logged back off. Tried to re-log in, "Registration Not Found. Please call 1-866-BETTER OFF STICKING MY HEAD IN THE DIRT. How is it fucking possible for such a simple issue to go through three different people and get three completely different responses. First guy says to follow the "Forget password" email instructions. Tried that buddy and it says - Password is not reset. Please call that same telephone number. Second girl says don't worry, I'm changing your email address so just log right back in. No dice. Third girl, Mary, says your email address wasn't changed. WHAT THE FUCK. Mary, if that even is your name, I want you to know that you're working alongside lying liars who lie and that I don't believe a single word coming out of your mouth. She says that an engineer will email me within two business days. Yeah fucking right. A couple of questions, ahem: 1. Why do engineers not have phone numbers? Why does everything have to be re-routed through the customer service center, otherwise known as a merry band of incompetents who put you on hold every five minutes? 2. Why is there such miscommunication between service representatives? Why does someone tell me one thing, like we'll give you credit for a week of missed service or we'll change your email address, and then the next person I talk to says, We have no record whatsoever of that credit or transaction. Are people typing into completely different systems? Because I hear typing and I assume that everything's going into one common system. How is it possible to lose things like this ALL THE TIME? It's not coincidence if you lost records on such a consistent basis. Do you know how disrespectful that is to the customer? 3. Why are your service representatives so belittling and condescending? I had to shout "please let me finish" five times before Mary would let me get a word in edge-wise. 4. Why are you throwing pizza parties for my apartment complex when you should be brushing up on customer service training or inter-departmental communication skills? 5. Why do you only want to reach me and talk to me when I have an outstanding bill that needs to be paid RIGHT THIS SECOND, which is because I have been receiving no paper or email invoices from you? Nice thinly veiled threats btw: "you will be subject to service interruptions." YOU SUCK. read more

Access Media 3 is so frustrating that I'd come back here and give them a 1-star every day except that it takes 10 minutes to load Yelp using their Internet service. And for the record, has anyone ever seen a company with an *average* of one-star on Yelp before these guys? The terrible companies and restaurants with horrible food and service typically have enough redeeming qualities to garner 2.5-3 stars. I know Internet speed is a first world problem (if you will), but in in the US with a national average above 18 Mbps, I consistently get less than 2 Mbps with AM3. As a business professional who typically works from home, sometimes during the day, and often in the evenings, I'm reliant on a solid Internet provider to do my job. You know... the thing that pays the bills. Yet, every 3rd day or so the Internet is so slow that it won't even load an image. Customer service is hit or miss (i.e. they're friendly enough, but it seems like these guys are usually displaced from corporate and rarely know what is going on). I'd gladly change providers, but it looks like these guys have struck a deal with my apartment complex for exclusive provider rights to our complex. I can appreciate Jill J. (their customer service representative?) responding to comments via Yelp in an effort to rectify the situation, but the fact is they're a Chicago-based company, whose own employees rate them a 1.2 of 5 on Glassdoor.com, incapable of providing worthwhile service to the Houston area. Don't stop there. Their Better Business Bureau rating? What else? An F. If you're even considering an apartment complex that *only* offers these guys as an Internet service provider, I highly recommend you look elsewhere. read more

Access Media 3 - Better Business Bureau & Glassdoor ratings, plus my awesome DL speed. - Internet Service Providers Near Me

Access - should not be their first part of their name. Internet: Their internet constantly experiences outage. This isn't once in a while spotty, this is complete outages once a week. Between the outages, there's significant lag. Netflix - constantly lags Email - have to sign in sign out and have Gmail say not connected Web surfing - frequently can't access basic sites to do work. SUMMARY: This is the worst internet I've ever had. Whether you're a professional who needs to perform simple tasks like email and market industry analysis or if you're trying to watch basic streaming apps lie Netflix, this loser company will consistently underperform and disappoint you. read more

Access Media 3 - Always having "trouble." Least reliable and worst customer service. - Internet Service Providers Near Me

Again...more problems. This is the worst company I have ever dealt with. They charged my account twice this month and are apparently "fixing it" now. I have had HBO for a couple months now and still cannot log into my HBO GO account. No one at Access 3 can figure out how to fix it. They say that DISH network cannot give them my account info bc it is my private info....when I called DISH, they said that Access 3 controls my account. Interesting... Every time I call, I ask to speak with a supervisor...they have a sneaky way of getting around this. Every time, the phone person says that they are "experiencing a high call volume and the supervisor will call you back." I have never received a call back from anyone. I have a pretty busy life but one of these days, I will be reporting Access3 Media to the BBB. read more

Access Media 3 - $80 of incorrectly billed charges and now an extra $20 per month...there is always something with this company. - Internet Service Providers Near Me

It has been 4 months now since I wrote my first Yelp review on this company and I have still seen no results on my internet service even after dealing with AM3's customer service on a regular basis. The internet continues to freeze and shut me out. I have taken an actual log of the times my internet goes unresponsive and I can honestly and accurately say that the internet service goes unresponsive AT LEAST 3 times every hour, each time lasting anywhere from 30 seconds to 1:15 minutes. This is extremely exhausting and stressful. NOTE TO LANDLORD AND PROPERTY OWNERS, Do not make your tenants/customers go through the headache that this company creates. Do your research and understand that there is a reason they are rated one (1) star. I am very rational and level-headed and I can say that this company is borderline a scam. read more

Access Media 3 - If you LOVE seeing this on your computer screen, then this is the company for you! - Internet Service Providers Near Me

This company is useless. Bought an apartment at a building in Miami that unfortunately has a contract with Upstream and decided to renew. It took 4 tries to initially get my service set up. Today they came to "upgrade" my service to faster internet and DVR. Faster internet means a router that had to be installed in a closet. They decided it did not fit in the media closet so they put it in the wall, breaking the wall in the process. The router did in fact fit in the media closet, so breaking my wall was unnecessary. They also forgot the DVR so now I have to stay home again to wait for them to install the DVR. Why can't these companies do correctly their job? Who knows read more

Update: It's 2016, and they're still crap. Nowhere near the throughput you are paying for, repeated "dispatches" with nothing fruitful coming of it. They oversubscribe their network excessively and it cannot handle traffic under any sort of load. I had been in a year long communication with one of their senior managers. They even came out and did "improvements" to our location, which did little to improve things. I gave up on that back and forth, it was too much of a hassle to have to babysit and prod the ISP that I was paying so much money to each month. Consistent, dependable packet loss is my only constant. My apartment complex is under contract with them until 2017. If I have not moved by then I will do everything in my power to ensure the building management makes an educated decision and kicks this provider out. read more

I've had ongoing issues with Access Media 3. I just had them out again today (for the third time in just a few months) for a service call to fix the cable and internet. The cable has not worked on one of our tvs for three weeks and on the other tv the cable goes out at least two to three times a week. This was fixed during the service call today but we'll see how long it lasts before we have to call again (the last time they fixed the same problem it went out again two weeks later). There has been no improvement on the wifi quality after the service call. I pay for 10 Mbps and I'm betting 3 Mbps which isn't enough to stream on demand video through the Direct TV DVR boxes that I'm also paying a monthly fee for. All other competitors cost less and are exponentially faster and more reliable. I reached out the the yelp response to my first post and three weeks later have gotten no response. I'm currently working with my Condo Association to see if we can switch providers. read more

Access Media 3 - After the internet was out for two days for an "upgrade", check out the new much slower speeds! AM3 is the worst!!!! - Internet Service Providers Near Me

FCC BANNED EXCLUSIVE CONTRACTS BETWEEN CABLE COMPANIES AND APARTMENT COMPLEXES IN 2007 http://abcnews.go.com/Technology/story?id=3804497&page=1 If you are using AM3 because of your apartment complex's "exclusive" contract, it is very likely not legal, and you should bring this to the attention of your leasing office. I have had AM3 for 2 months now for in my apartment in TN. I have had 2 separate multi-day internet outages. The first was after a thunder storm that apparently knocked out equipment that needed to be flown in from Chicago. The second was a switch that went bad. They have ONE technician for the STATE of Tennessee, and he was 3 hours away and not coming back any time soon. Needless to say, I am in the process of trying to get my apartment complex to abide by the law and allow me to switch companies. I am already tired of overpaying for terrible, intermittent service. read more

The worst customer service in america Called in asked for internet issue and the girl told me i don't u can purchase phone service read more

At least it brings back the nostalgia of 56k dial-up speeds... But seriously, I previously posted a review about the incredibly slow speeds (despite being signed up for the 30mbps plan), and emailed the address "Jill J." keeps advising people to email. Someone ended up calling me and basically just said that there's nothing they can do until/unless access media 3 decides to upgrade their infrastructure at the apartment complex (which is likely never). I gave them a full month to win my support back over, but still, every evening, the internet becomes near unusable due to the slow speeds. I'll give it another week but if nothing improves after that, I will be cancelling service and switching to AT&T Uverse. I'd rather pay more for internet that's actually the speed I'm paying for. read more

I had to use this service since my apartment complex is contracted with them. It is super affordable, and there are only occasional issues. They are never in a hurry to fix things when they go wrong, and their contact information is hard to locate in a hurry. I am pleased with the overall price and quality for the price. Not super reliable if you need repairs in a hurry. read more

Update: Unfortunately, things have not turned around. Let me just reiterate that the ONLY reason we are continuing to use this crappy company is because it is who our HOA has a contract with. After multiple hours on the phone and multiple no shows to A) do the site survey (which apparently they don't need to do anymore?) and B) install, it still took way too long to get up and running AND they didn't even end up installing the way we asked. Given my original poor review, I was contacted by a manager, Jill, almost immediately. While she was friendly enough, but you can tell she is put in charge of reaching out to customers who give bad reviews. As a reminder, the first installer showed up without a dish and the second installer showed up without a pole. We had Dish Network before. We have a free standing pole in the backyard that I was told could and would be used for the DirecTV dish. I come to find out that they went ahead and installed it on our roof anyway. After speaking with the manager, Jill, for probably about the 3rd time, she attempts to blame the association for the delays in my install. She says that they were the reason that it took so long to get installed. AM3 had my address SINCE MAY and knew exactly what I was attempting to have installed. You mean to tell me that for 2 MONTHS you didn't know or bother to look up what the association rules and regulations for installing are? That I have to have unprepared installers show up and leave a bad review on Yelp to finally get you to DO YOUR JOB?! Oh - and to top it all off, AM3 charges you for things that DirecTV doesn't. They charged me $150 for install even though I had been attempting to get this done for 2 months. When I asked for the charge to be waived she said the best she could do was offer $50 credit...and guess what, the credit that came through was for ~$42. AND I was supposed to get 3 months of free premium channels that they didn't put on my account and I had to ask about again. I have filed a complaint with the association as well as with DirecTV regarding how terrible this company is. If you can avoid using AM3, AVOID THEM AT ALL COSTS. read more

I have no idea how a company like this with such poor customer service/internet service is still open. This makes absolutely no sense, you call and they don't help you over the phone, they just pass the message to someone to call back which they never do. I feel sorry for the employees who have to work for such a bad, dysfunctional company, this company should be banned and taken out of apartment complexes. read more

The repairman wasn't here 10 minutes and found the grounds man had cut the line with a weed eater! Fixed! My only question is why I waited all day (appt was 11-3) Saturday. He was here over an hour. A day out of my life and still didn't have service. Today he had it diagnosed in less than 10 min! 4-15-16 only getting 4.32 download speed pay for 10mbps. Not even fast enough to post to twitter read more

Access Media 3 - Internet Service Providers Near Me

The worst internet service in the country. I am surprised they are still in business. There are outages multiple times a month and they they take a lot of time to fix it. The reason they give are they do not have the technical manpower or the equipments. Please do not use this company and save yourself from big stress many times a month. read more

I'd like to give this company ZERO STARS. Been without service for 5 days. They sent a guy out here who couldn't fix the problem. He said they would send someone else out. NO RESPONSE. No call, no nothing. This is par for the course for this company. DirecTV uses them as the service provider. HORRIBLE. HORRIBLE. HORRIBLE. You've been warned. read more

First off, I don't normally give such negative reviews because my experience may not be indicative of the company as a whole. Sometimes you have one employee who isn't trained well, so the snafu is remedied by another agent. Well this is not the case, I would give this company a negative review if it were possible. I'm not going to wast time with every detail, but hear is the summary. At this point I have been without internet for just a under two weeks. The first week the internet was out I had been in contact with 3 separate AM3 technicians all confirming that the service would be scheduled timely and they or a manager would keep on my ticket and make sure the repair was done ASAP. In the second week I have had 3 separate days scheduled for service, all no showed with no warning from either the technician or a manager that the service would not be performed on those days. Each one of the no shows could have been prevented as I was told that the each service was canceled the evening before because of scheduling issues. No one bothered to inform me, even though I asked specifically for them to do so. The result was that I still took the days off because my scheduled service windows were a full 8 hrs. In summary, AM3 seems to be a mismanaged, under trained, uncoordinated company. The staff are quick to offer up false promises Oh I was offered a $20 visa gift card for my inconvenience. That's just a little less then half of what I pay for monthly internet. read more

WARNING - DO NOT CHOOSE AS PROVIDER On Friday - we experience loss of internet. This was a big problem as many of the apartment residents work from home ( including myself) and cannot work. We were told that internet would be restored Monday- to which a repair was made that did not fix the issue. Over the course of 8 hours we were given promises that the repair would be complete by the evening. This did not happen. The run around the company gives is unbelievable and unethical. We can into this problem once before - where access will swear there is no problems with the internet however when there is no ability to connect to the internet. Of course they blame it on the covid virus which has no impact on fufilling expectations of a call back - or blaming the issue on our routers. As of now they stated they will send a tech out AGAIN but can't get anyone out till Wednesday since they have to go through one tech. Mean while I can't work, and of course will probably pay for the services even though I cannot use. Horrible company with horrific follow up read more

I'd love to give this joke of a internet/cable provider zero stars but I wouldn't be able to write this review. - their "high speed" internet is painfully slow. We average 1.6Mbps - cable box freezes, shuts off, very few HD channels. It may say HD but it you'll be watching SD - customer service is non existent - pricing is at the very least 50% more than their competition This is the only provider offered and allowed at our apartment complex so we have no options, unfortunately. If you have any, ANY alternative provider for cable/internet, do yourself a favor and go with them! read more

Access Media 3 - We're paying for 10Mbps! What a joke!!! - Internet Service Providers Near Me

The no net champions of the world. They lock you into HOA accounts and deliver third world speed. Our contract states min 10mbps. Most of the time it's more like 10kbps and the call center is a joke. They never call back and don't really care. Promise upgrades to the site system that never happen or will be delayed again and again. The site promises to deliver better than average speeds for less than average price. Doesn't happen and will never happen. Keep away from this company. Cheats and fraudsters. Member of Old Fields community, Haw River, NC read more

Access Media 3 - Internet Service Providers Near Me

It still goes out for a couple hours per month in my building....but...has gotten faster and never congested during prime time evening hours anymore, and the price didn't go up. It used to get congested almost every evening without fail. I used Comcast for a year because AM3 just couldn't reliably stream TV. But, now they can. Your experience may vary, but they improved it at my building. read more

Absolute shit internet. It's spotty and doesn't hold up well. Customer service is a joke especially in the blacksburg/christiansburg/Roanoke area. Put in the extra money and get good service from the more well known companies. Comcast/Verizon/etc. read more

Let me start this by saying I've been using this internet at my new apartment for 6 weeks, and the internet has gone down over 10 times in a 6-week span. This is hands down the worst internet provider I've ever used; if my apartment allowed any other provider I'd switch immediately. Save yourself a ton of frustration and find a different provider. A 2-year old with a Lego set could provide better internet than this company. You guys have 1 job and you suck at it. read more

Is there a star less than one? Access Media 3, or upstream, is possibly the worst internet provider I have ever seen. Unfortunately with my apartment I am forced to use them but I want to blow my brains out every time I have to deal with them. If its not one thing, its another, if its not that than its the first, if its neither its a third. Issues such as less than 5 Mbps when your plan says you should have 250+, having to restart your router at least one time a day, or even their internet going out for days on end. If you have to use this provider as your internet I strongly suggest you either find a new apartment/place that you can use a different provider or you try and invent your own internet because this company is worst than putting out a poop fire bag with your barefoot. read more

I can only utilize this company's internet and phone service due to the complex contract with this company. I have had internet service with them for months with no issue. I recently was sent to work from home so I called on 3/10/20 to start the process of getting my landline installed. We scheduled installation for 3/19/20. I was advised the day of when the tech arrived at my home that they were missing a part. I called customer service to confirm and I was advised that it would be ordered on Monday, 3/23/2020, and we could schedule for Wednesday, 3/25/20. We scheduled for Wednesday for 9am-1pm. No one called or showed. I called and the nice rep who I consistently got through all my ordeals reached out to field tech managers for verify the tech's ETA. Before this I was already on hold for 20 minutes so I had the live chat on as well. When the rep finally got back on the line she advised the manager told her the tech was running behind and would be there because they had another customer in my complex. Mind you this is after 1PM. The rep on the live chat finally responded back and told me the field tech stated my part was just delivered and I would have to reschedule for next week, 4/1/20. So I call back to get clarity because customer service was friendly and the lady was trying to help but no one answered customer service again. I called multiple times and the phone would disconnect after holding for 22 minutes each time. Since the COVID-19 I was instructed to work from home based on the initial installation. I have missed 9 days of work because this company can't seem to get a tech to install my phone line and actually care. I am highly disappointed in this service because I was the one that didn't have problems. This shows that they have no empathy for their customers and will not attempt to go above and beyond for them. If I was given options for an appointment for 9am-1pm or 1pm-6pm, why can't I get squeezed in for a later appointment if I've been waiting for weeks to get service and you did a no show for your morning appointment? Managers make things happen but you can't get anyone on the phone to assist you further. UPDATE 3/26/20: A supervisor called me back today and explained the issues and apologized for the inconvenience. The supervisor also contacted the tech field manager to get clarity on what the problem is. I am still scheduled for 4/1/20 hoping the part is configured and sent in time. read more

Moved out of our apartment, now we're at the end of September - STILL no answer from this company. I don't even know how or WHY they're still in business. From my last bill, it shows they owe ME $20 and some change. . .this morning I get a text stating that I owe them $187. So, I try calling the number for customer service. . it states "this number is no longer in service". Great. . .how am I to contact you then ?? I have been waiting almost 2 months for you to send the shipping label for the modem (and have contacted you by email MULTIPLE times) but STILL can't get you all to do it or to even answer your phones. Maybe it's time to contact the FCC and file a complaint ? read more