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    Sam B.

    This is by far the worst customer service I've ever experienced. My internet went down in the middle of a Saturday, so I called technical support and waited 45 minutes to finally talk to someone. She told me it wasn't an outage in my building, so she walked me through all the troubleshooting steps. Well, none of those worked. She said a technician couldn't come out till Monday (which is two full days later). Thankfully, I work at a IT company and one of my coworkers diagnosed the issue and said it was Access Media 3's issue since my modem was working. I can't wait to cancel my contract with Access Media 3. I've even screenshotted a time when I was on hold for 1?5 hour and no one picked up.

    Always having "trouble."   Least reliable and worst customer service.
    Anish P.

    Access - should not be their first part of their name. Internet: Their internet constantly experiences outage. This isn't once in a while spotty, this is complete outages once a week. Between the outages, there's significant lag. Netflix - constantly lags Email - have to sign in sign out and have Gmail say not connected Web surfing - frequently can't access basic sites to do work. SUMMARY: This is the worst internet I've ever had. Whether you're a professional who needs to perform simple tasks like email and market industry analysis or if you're trying to watch basic streaming apps lie Netflix, this loser company will consistently underperform and disappoint you.

    Better Business Bureau & Glassdoor ratings, plus my awesome DL speed.
    Ryan S.

    Access Media 3 is so frustrating that I'd come back here and give them a 1-star every day except that it takes 10 minutes to load Yelp using their Internet service. And for the record, has anyone ever seen a company with an *average* of one-star on Yelp before these guys? The terrible companies and restaurants with horrible food and service typically have enough redeeming qualities to garner 2.5-3 stars. I know Internet speed is a first world problem (if you will), but in in the US with a national average above 18 Mbps, I consistently get less than 2 Mbps with AM3. As a business professional who typically works from home, sometimes during the day, and often in the evenings, I'm reliant on a solid Internet provider to do my job. You know... the thing that pays the bills. Yet, every 3rd day or so the Internet is so slow that it won't even load an image. Customer service is hit or miss (i.e. they're friendly enough, but it seems like these guys are usually displaced from corporate and rarely know what is going on). I'd gladly change providers, but it looks like these guys have struck a deal with my apartment complex for exclusive provider rights to our complex. I can appreciate Jill J. (their customer service representative?) responding to comments via Yelp in an effort to rectify the situation, but the fact is they're a Chicago-based company, whose own employees rate them a 1.2 of 5 on Glassdoor.com, incapable of providing worthwhile service to the Houston area. Don't stop there. Their Better Business Bureau rating? What else? An F. If you're even considering an apartment complex that *only* offers these guys as an Internet service provider, I highly recommend you look elsewhere.

    $80 of incorrectly billed charges and now an extra $20 per month...there is always something with this company.

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    Page 1 of 21

    Ask the Community - Access Media 3

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    (126 reviews)

    I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As…read moresoon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve.

    I had an extremely disappointing experience at the Xfinity store in Oak Brook on Butterfield Road…read more The moment I walked in, I was met with a rude look and an unwelcoming attitude from an employee named Celest, who appeared to be a manager. Customer service clearly was not a priority during this interaction. Her demeanor was dismissive, unprofessional, and honestly shocking for someone representing a major company like Xfinity. When customers walk into a store, they expect basic courtesy and professionalism -- not attitude and hostility. It's employees like this that give customer service businesses a bad reputation. If Celest is indeed in a management role, it's even more concerning because leadership should set the standard for how customers are treated. Xfinity should seriously reconsider who they place in positions that interact with the public. Experiences like this drive customers away rather than building loyalty.

    Verizon

    Verizon

    (48 reviews)

    $$$

    Someone please coach Raul on customer service. We're in Oak Brook, not the city, the wieners circle…read morecustomer service don't work here. Purchased an accessory online as a gift for one of my nephews, website said it would be ready by 10am, had a pretty free morning, waited around... nothing. called at 1pm was told to wait for a minute while they find it and within a minute it became ready for pickup. Got to the store to pick it up, was given an open box. When I brought it up to their attention they said that it was on sale because it's an open box, even though I purchased a new product online. Raul who was not a part of my transaction kept jumping in with smart remarks mentioning that if he received an open box as a gift he would be very happy with it, and that it was on discount because it was opened. Meanwhile, another employee in the peanut gallery chimed in that they often arrive opened directly from Apple. Lots of peanut gallery comments in this interaction while the person helping me was checking for another case. Asked for them to just return and refund as I'm really not a fan of the smart ass comments, one of the guys working offered to swap for a different color, I declined and they proceeded to attempt a return. It was just an attempt though as they claimed that their system would allow the return but it was not going through. They told me they could mail me a check weeks later but refund to PayPal was not possible. The person who was now working with me offered again to swap to a different color, at this point I just want to leave this place and their poor customer service so I accept the swap. Forward 20 min they can't do that either (not sure why they offer something more then once before seeing if they can even do it). Ended up there for over an hr and a half with one employee calling core and being cold transferred between departments and what seemed like an AI service agents. I'm glad I'm not a Verizon customer, it seems like this was a regular thing for people who place orders but aren't active customers. Overall Verizon is exactly what comes to mind when u think of bad customer service along with piss poor back end systems so that when you buy things from Verizon the back and system is too incompetent to be able to reverse or refund a transaction. I smell a class action lawsuit possible here but that's none of my business. lol. Ended up wasting an hour and a half, going to just dispute on PayPal and let Verizon recover their product. Worst case, it was a lesson which cost me more in time and patience then anything else. PLEASE STAY AWAY from Verizon if you are not a wireless customer of theirs.

    Came in with my wife as she had a couple questions about her Internet device. It's amazing how lean…read morethe stores run nowadays. Years ago, it was wall to wall with devices, phones, cases, you name it. The staff was friendly. Unfortunately, they couldn't help much in this situation.

    Astound - Chicago

    Astound - Chicago

    (942 reviews)

    North Center

    The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

    Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

    Webpass

    Webpass

    (130 reviews)

    Near Southside

    Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

    Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

    Cbeyond

    Cbeyond

    (12 reviews)

    Our company seems to experience a new problem every week or two. We have been with cbeyond for 2…read moreyears. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible. We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call. Just ridiculously awful. It seems like we experience a new problem every two weeks.

    Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of…read moremy friends and family, as well as current/former employers. You can email him at eric.fox@cbeyond.net or give him a call at 630-468-1248 He has a great eye for detail and he'll gladly sit down with you and go over your current telecommunications setup/wiring; and then he'll explain where there's room for improvement in reducing your current pricing, as well as obtaining a more quality service. I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS - mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses. I found it pretty surprising that AT&T's phone lines sometimes have a static sound on them, especially the ones that are routed over a non-dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink. As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer.

    Access Media 3 - isps - Updated May 2026

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