Why do they have no systems in place?!…read more When one arrives, sometimes they have someone in front checking individuals in, other times, you have to track someone down. I am dating myself, but I remember back in the day if you were just dropping off/returning equipment there was a quick line for that. I had to wait 25 minutes just to do that, but the return process itself was only 3 minutes! Some customers were getting helped by both a mobile and internet associate at the same time which slowed things down. They do have a decent amount of staff working, but need a better system of helping customers. Tablet in the front? Check in on your phone? Something. There were some customers just sitting down because they didn't know to check in and they seemed upset.

I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As…read moresoon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve.

I went to this store after going to many other locations. They are under new management and Yousis…read moreis in charge. He called the right dept. from his personal phone and Verizon answered immediately. They were trying to bill me when I returned the device months ago before Cellular Sales took over. He went straight to the issue and fixed the problem. I've tried so long I didn't know I was pre-empting their statements or what but he went straight to the real issue. This guy was so Amazing-he went straight to it and fixed the problem. The charges should be zeroed out in 2 days. He has my Gratitude. He is the Director or New Owner and now Verizon can build back its good name.

Someone please coach Raul on customer service. We're in Oak Brook, not the city, the wieners circle…read morecustomer service don't work here. Purchased an accessory online as a gift for one of my nephews, website said it would be ready by 10am, had a pretty free morning, waited around... nothing. called at 1pm was told to wait for a minute while they find it and within a minute it became ready for pickup. Got to the store to pick it up, was given an open box. When I brought it up to their attention they said that it was on sale because it's an open box, even though I purchased a new product online. Raul who was not a part of my transaction kept jumping in with smart remarks mentioning that if he received an open box as a gift he would be very happy with it, and that it was on discount because it was opened. Meanwhile, another employee in the peanut gallery chimed in that they often arrive opened directly from Apple. Lots of peanut gallery comments in this interaction while the person helping me was checking for another case. Asked for them to just return and refund as I'm really not a fan of the smart ass comments, one of the guys working offered to swap for a different color, I declined and they proceeded to attempt a return. It was just an attempt though as they claimed that their system would allow the return but it was not going through. They told me they could mail me a check weeks later but refund to PayPal was not possible. The person who was now working with me offered again to swap to a different color, at this point I just want to leave this place and their poor customer service so I accept the swap. Forward 20 min they can't do that either (not sure why they offer something more then once before seeing if they can even do it). Ended up there for over an hr and a half with one employee calling core and being cold transferred between departments and what seemed like an AI service agents. I'm glad I'm not a Verizon customer, it seems like this was a regular thing for people who place orders but aren't active customers. Overall Verizon is exactly what comes to mind when u think of bad customer service along with piss poor back end systems so that when you buy things from Verizon the back and system is too incompetent to be able to reverse or refund a transaction. I smell a class action lawsuit possible here but that's none of my business. lol. Ended up wasting an hour and a half, going to just dispute on PayPal and let Verizon recover their product. Worst case, it was a lesson which cost me more in time and patience then anything else. PLEASE STAY AWAY from Verizon if you are not a wireless customer of theirs.

I don't like Zentro, but they sent their tech Tyler to help out and he was amazing…read more I have had constant issues with Zentro going out, it's the company that is an issue but their support people are doing their best with the pile of crap they were given.

Larney Bush was great and fast. He arrived ahead of time and Internet is working fine now!read more

Hard to get in touch with. Cannot locate customer service phone number for Virginia. Service…read morethrough Direct TV and they could not locate a service phone number for Access Media 3 in Virginia. The number we have onsite at my property nobody answers. Frustrating!

Government petition to ban Access Media 3 from apartment complexes:…read morehttps://bit.ly/30675nR https://petitions.whitehouse.gov/petition/access-media-3-ban-apartments-and-provide-government-high-speed-internet-apartments I used to use their service years ago and now using them again because the apartment complex has a contract with them. This service is horrible, internet connection is not consistent (most the time not working), and falsely speeds are advertised. Customer service is not well trained.

Misleading sales tactics. Get everything in writing. Make sure you understand all the fees…read moreinvolved.

I previously gave them a 5 star review sadly. But little did I know they were robbing me. They are…read morean indirect Verizon retailer and will completely rob you! Do not go there. Go to a Verizon direct store. I can not believe all the things they have been charging me for after having spoken to Verizon through 611 on my phone. Even the Verizon representative was shocked and my account will be in the negative for over a year due to paybacks Verizon is giving me bc the Hinsdale store has overcharged me so badly. And do NOT trade in your phone with them! We traded in 4 phones with them and left the old phones with them and took the new ones and Verizon said they never received the old phones which can only mean that the Hinsdale store kept the old phones! I'm in shock!

I called Astound intending to cancel my service because my price had increased past where I was…read morewilling to pay, but Leila (not sure of spelling) was very helpful and was able to get me a great plan. The call also went through quickly and I spent a very short time on hold while Leila found the relevant info. Astound generally has pretty reliable service for my needs as well.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

They tricked me into a dumb wifi thing. Waited here for 2 hours place stinks. I wouldn't go here…read moreever again

The service here was horrible they don't care bout making you wait. Or wasting your time I was…read moretold I could be helped then sent away twice

I have to admit I'm not good at computer. Tony responded quickly (same day) and got everything up…read moreand running at my business. Later I had one other issue and again he called within 30 minutes and helped walk me through the problem. A very nice and knowledgeable man who I would recommend.

From the owner: We have been providing IT services and security camera systems to businesses in the Chicago area…read morefor 23 years. Free consultation. We have partnerships with Microsoft, Symantec, Comcast, SonicWall and Webroot, and other companeis. We support the following Microsoft products: Windows Server through 2022 (the latest) Windows desktop through Windows 11 (The latest) Office 365 Office 2007 - 2022 We provide service on most business phone systems We install data and voice cabling throughout offices and factories.

Our company seems to experience a new problem every week or two. We have been with cbeyond for 2…read moreyears. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible. We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call. Just ridiculously awful. It seems like we experience a new problem every two weeks.

Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of…read moremy friends and family, as well as current/former employers. You can email him at eric.fox@cbeyond.net or give him a call at 630-468-1248 He has a great eye for detail and he'll gladly sit down with you and go over your current telecommunications setup/wiring; and then he'll explain where there's room for improvement in reducing your current pricing, as well as obtaining a more quality service. I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS - mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses. I found it pretty surprising that AT&T's phone lines sometimes have a static sound on them, especially the ones that are routed over a non-dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink. As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer.