I have been seen twice now after hours for urgent attention to my daughter's braces. Oth…read moreexperiences have been amazing. I have been lucky to have attending staff Elisa see my daughter and I am so grateful for her professionalism, kindness, availability and timeliness. This last time Elisa stepped in even when her own time was limited. Other staff were not available and I was rushed for time. She made it work for my family, taking time from hers, Elisa thank you! You are awesome! Our experience has been great at this orthodontist.

Check out the teeth. Made by Dr Anderson and his team. Elisa is the best and uses her time and…read moreexpertise to make sure you have the highest quality teeth. I have had a lot of ortho work and this amazing team makes sure I hold my most powerful trait- the smile Thank you for the extra care and time you have all provided me to ensure I am always leaving with the highest of gratitude. Best Orthodontist in Gilroy/Bay area!!!

I liked how the doctor explained the steps they were taking as they went along. It wasn't just…read morequiet guessing they actually told me what they were thinking and why. They also made sure I was ok before moving on. It wasn't perfect but felt reliable enough to come back.

Everyone is friendly and knowledgeable. They did not make me feel pressured to buy certain services…read moreand gave me options and clarity. They remember you by name and always keep you informed.

While Dr. Gallagher might be pretty great at what he does, his quest for perfectionism cost my…read moredaughter her two front teeth, literally! Please see the photo posted on this (his) YELP page. He pulled her two front teeth so aggressively to one side to try to get her cuspid (canine tooth) to erupt. After over THREE years, we finally said ENOUGH! My daughter now goes to UCLA ortho. She had to get the braces removed and completely start from scratch again. Previous to being accepted as a patient at UCLA, she was turned away by some of the most prestigious orthos in the Bay Area and Los Angeles area. All saying that it was too much of a liability to try to "fix" what Gallagher had done. Due to Gallagher using my daughter's two front teeth to try to pull the cuspid down, they are now almost completely pulled from their roots and will need to be replaced with fake teeth. Guess who is footing the bill for all of this? Yup, yours truly! In addition to ruining her two front teeth, he also misaligned her jaw. Repairing her teeth and face is going to be a VERY long road. While Gallagher might be a nice guy (and he really is! I could chat with him for days & days) - Please go elsewhere for ortho.

I've had a few visits here now and the experience has been steady each time. The staff are polite…read moreand efficient, and even if the place gets busy, they still manage to keep things moving. I didn't have to wait long to be called back, and the assistant walked me through some basic info while making sure I was comfortable.

If you're searching for a new dentist, you can stop looking. This is the one…read more - Super friendly staff who go the extra mile for patients. - Dr. Chan is a great dentist who does quality work and cares about his patients. He takes the time to explain everything so you understand what's going on. Checks in on you to ensure you're not in pain during procedures - No judgement on your prior dental health, they do a very thorough checkup and help identify + explain any issues needing treatment - Have and use newer available technology to assess your dental health - Clean and welcoming office Highly recommend Dr. Chan and team.

Very good experience all around and I definitely think this dental office and Dr Chan are excellent.read more

Huge shout out to Alisha . She came in when the office was closed to help with an emergency with my…read moredaughter's wire , going above and beyond She was kind ,patient ,and completely communicative throughout the whole process. We are so grateful for her care and dedication. She took a stressful situation into a positive experience being immediately helpful.

My dentist recommended this office for my Invisalign. I have no other teeth problems, basically I'm…read moretrying to handover an office my free insurance $$ so I can simply restraighten my teeth. Many offices offer Invisalign...so yea. Called this office, they told me "the first appt" speciality person would call me back. Never got a phone call. Called them back again, waited on hold to find out they offer "adult patients" only the 1130am time slot because of all the questions us adults ask them. Mind you I never even asked one question other than can I schedule an appointment. This is ridiculous to even hear coming from any dental establishment. I'm a teacher in our lovely town, and taking off an entire day of helping children just to offer up thousands of dollars to a office, sounds beyond absurd! Pretty unprofessional and I will be taking my money elsewhere. Nor will I be recommending this place. Even have my child set for a future braces procedure and I'm heavily considering removing him as well. SMH at this experience.

I normally do not leave negative reviews, but after my recent experience I feel it is important to…read moreshare what happened. During my most recent cleaning, the hygienist cut my lower right gum quite severely while scaling. At the time I did not immediately realize the extent of it because the area had been numbed. Once the numbing wore off, I started experiencing significant pain in that area. I initially assumed my gums were just a little sensitive from the cleaning, but the pain never improved. Over the next several days the pain became worse and began radiating through the right side of my mouth and face. I experienced sharp, shooting gum pain and even headaches on that side. The original injury was on the lower right gum, but I am now experiencing sensitivity in multiple teeth on the right side, both upper and lower, especially when eating. It has now been about two weeks and the pain and sensitivity are still present. I have had many dental cleanings over the years and have never experienced anything like this before. A routine cleaning should not result in this level of gum trauma or lingering nerve pain. Unfortunately this is not the first issue I have had with this office. Several years ago I had a crown done here that was not completed properly. When I raised concerns at the time, the office blamed my orthodontist for the problem. However, when I later returned to my orthodontist, they immediately noticed the issue with the crown and commented that the dental work had not been done the way it should have been. Between the improperly handled crown and the injury during my recent cleaning, I no longer feel confident in the quality of care provided here. Dental work requires precision and attention to detail, and my experiences here unfortunately have not reflected that. UPDATE TO OWNER RESPONSE: this is the correct office. I see that you reply the same thing to almost every negative review trying to shift blame to the reviewers for writing a review for the "wrong office" it's sad that is how you handle your business

Just the very best experience. I always look forward to my visit. Everyone just friendly as can be…read more The work done always the highest in professionalism. Thorough. Been with them about ten years. My deceased wife also was very pleased. Highly recommend

Dr. Ky is an awesome dentist. He takes the time to get to know you and make you feel comfortable…read morebefore start my exam. The dental assistants are very hard working as well. Front staff are awesome as well. They greet every one with a warm beautiful smile. The financial advisers I pretty knowledgeable with insurance and have great payment options. They made it super easy for me The office is pretty clean and the vibe walking in the office is great. I highly recommend this place.

Absolutely the worst customer service I have ever seen. Not only do they not respect their…read morepatients' time, but they also are horrible at communication. My little sister was scheduled for a cleaning at 3:30PM and they told us that she cannot get a cleaning that day because she had to get an x-ray and testing done. They did not tell us that before scheduling the cleaning and now we have to come back another day for her cleaning. My sister was not taken back to get the testing and x-ray done until past 4:40, an hour after her appointment. On a previous appointment we had there, we walked in to a whole line of patients waiting to be checked in. Not only did the staff ignore the line, but they also seemed to not even prioritize the patients already at the location since every one of the staff was doing something else. Again, another proof of them not respecting patients and their time. I highly recommend you avoid Western Dental & Orthodontics. If you want to be respected and want a professional office, this is NOT the place to go to. Even if they are claiming that they will "internally" try to fix this issue, I do not see any progress with that. Honestly, I DO NOT think it will ever be resolved.

This is my second go round with braces and they were very professional in explaining the mistake I…read moremade the first time around and I love all the color choices!

Worker Angelica is so rude and unprofessional gets mad if you can't make it to appointment or…read morechange it also sits and eats while helping customers. Bad experience

Dr. Tong is The Best Orthodontist! My Teeth are Beautiful Because of him! He kept my Braces On so…read moremy Teeth would never shift Back although I do wear my retainers at night... I highly recommend Dr. Tong to anybody that needs an orthodontist. And... The Ladies that work the Front office are Beautiful inside and out and have become Good Friends of mine. And... Just some advice to all, Never go to a General Dentist for Braces! You Always want to go to an orthodontist for Braces because that's what they specialize in. So Dr. Tong is the Man for that!

Dr Tommy Tong is amazing! He's so nice and welcoming, when I first when to my consultation he…read moreexplained everything, he was never pushy, I took my time thinking about it, he really took his time with me and i really appreciated that. His staff is so nice! I always felt good coming in every 4-6 weeks. De Tommy Tong is a perfectionist so he didn't take my braces off until my teeth looked perfect! I'm so satisfied with the results !!!! Thank you Dr Tong, you are the best

Dr Miller has been my dentist for many years. He is top notch. He is a talented dentist who strives…read moreto meet my expectations in terms of quality and comfort. I highly recommend Dr Miller.

Very impressed on my first visit to Dr. Miller. Good explanation of my issues and recommendations…read moreto correct them.