Had a terrible experience at the Oakland Citation center, couldn't find a way to make a partial…read morepayment (they don't allow it). Ended up searching for help and found Promise Pay (promise-pay.com). They're helping me with a no-interest payment plan. Highly recommend!

Sparkling clean, so excited to have this Oakland branch open after over a year of needing to drive…read moreto Alameda as the next closest option. I love Alameda, but would prefer not to drive there for banking purposes :-) Today's experience, play by play. -Plenty of parking. -Went in to make a withdrawal...easy. -Asked convoluted questions about our accounts...expertly answered. -Tempted to stay longer to get nearby (across the lot) bagels at Noahs, coffee at Peets, chix sandwiches from Bakesale Betty's, but resisted that temptation for now... I shall be back, thanks Provident for opening this Oakland branch!

Update: the folks at this branch reached out to me to address my concerns, which I appreciated. The…read morebranch staff were very friendly and responsive. The issues that were in their power to fix they did. Some of the Provident-wide system issues (e.g. changes making it more difficult to report problem charges) were out of their hands, but they did pass on my concerns to the appropriate people. I am grateful to the folks in this branch, while still having reservations about some of the larger shifts within how Provident handles certain functions.

A Deeply Appreciative Reflection on Lorena and Her Exceptional Crew at Ace Check Cashing Spot…read more In an era where customer service is often treated as a checkbox rather than a cornerstone, discovering a business that genuinely upholds care, consistency, and community as its daily practice feels like striking gold. And that, without a doubt, is exactly what I've found at the Ace Check Cashing Spot--thanks entirely to Lorena and her incredible team. From the moment I first walked through their doors, what struck me was not the efficiency of the service (though it is, without question, excellent), but the genuine warmth that seemed to radiate from behind the counter. It wasn't a forced politeness or transactional smile--no, this was something far more rare. It was the feeling of being seen. Valued. Known, even. Lorena, with her calm professionalism and natural warmth, has set a tone for her team that turns an errand into an experience, a task into a touchpoint for human connection. Let me elaborate: I've visited plenty of financial service locations over the years. You go in, fill out your forms, stand in line, maybe get your check processed with a grunt and a "next." But at Ace, under Lorena's stewardship, the difference is night and day. Whether you're a regular or it's your first visit, there's a sense of rhythm and respect in how you're treated. It's like they're not just doing a job--they're curating an atmosphere where people from all walks of life feel safe, welcome, and even uplifted. Lorena leads by example. Her attention to detail, her cool-headedness during busy hours, and her unwavering patience with customers who might need a little extra help are just a few things I've witnessed personally. You get the sense that she doesn't just manage a team--she mentors them. Her crew reflects that same energy: they're efficient but never rushed, personable but never invasive, and--perhaps most important of all--they remember you. Not just your name, but your preferences, your personality, even the kind of day you might be having. There's a rhythm to how they operate--quick when needed, attentive always--and the atmosphere is calm even on the busiest afternoons. They juggle tasks with such quiet competence that you forget how stressful the financial services industry can be. Behind the counter is not just a team, but a well-tuned ensemble, working in harmony, guided by Lorena's steady hand and clear vision. What may seem like a small thing--cashing a check or paying a bill--becomes something much more meaningful here. There's a kind of trust you build with people who show up for you consistently, who treat your time and your dignity with respect. And that trust? It's priceless. In a world that's always rushing, where interactions often feel transactional and fleeting, Lorena and her crew stand as a reminder that professionalism and humanity can, and should, go hand in hand. I didn't expect to find a sense of community at a check cashing spot--but thanks to Lorena and her team, that's exactly what I've found. To Lorena and every single team member at Ace: thank you. Thank you for showing up every day with integrity, patience, and kindness. Thank you for making people feel seen, heard, and valued. You're not just offering a service--you're offering a sense of belonging, and that's something no amount of money can buy. With sincere appreciation, A grateful and loyal customer

I would give them 5 star The easiest to work with it was easy to apply for a loan…read more So satisfied with the customer service Thank you Mosaic for helping with finance to improve my house and make it more livable for my family

Mosaic loans for solar panel, I do not recommend!!!!!!!!!!!!!!!! They take 10 days to process a…read morecheck send from AZ to AZ . Charge 10 % interest to only just pay interest for 30 years. Paid the more than half of it and still send the invoices that do NOT reflect with updated balanced.

Been a customer since Great Western to Washington Mutual to present, Chase over 50years!!…read moreSeveral Oakland locations have been closed through the years. I like my Alameda branch and very familiar with the staff. Love my personal private banker. Times and procedures have changed through modern technology. Don't like dealing with kisoch, prefer person to person contact.

Although I was not able make my appointment online, and when I walked in, i had to schedule for…read morethe upcoming week. When I finally was able to open another Chase account (Fiduciary this this time), The staff was friendly and professional. It was well worth the wait.

My previous reviews of this credit union are at the 1495 Clay Street, Oakland branch. That branch…read moreand the one at 111 Grand Avenue have closed, and have been at this location on the corner of Broadway & Grand since March 21, 2022. I have been a customer of Golden 1 for over 20 years, doing most of my banking with them since I worked next door at the Elihu Harris State Building at 1515 Clay Street. I was not able to do a cut and paste of my updated review which was written eight months ago. Thus, I am copying part of what I have written back then. The branch is well lit with natural sunlight coming through their huge glass windows and it is more spacious than the previous location on Clay Street. There are five teller windows plus one window for the disabled customers. Three office cubicles are available for customers to discuss the home buying and refinancing needs of the community with local advisors. Street parking is nearby and so are public parking garages. Drawback: street parking can be problematic and difficult. Public transportation (AC Transit 51A) is within walking distance to the credit union. Also, BART's nearest station is the 19th Street one (a three block walk heading north on Broadway).

Such a bad experience received from the "professional" assistant manager. I was yelled by her when…read moreall I needed was help with documentation. I understand she could be having a bad day, but professional service should always be given to any customer especially knowing you're a manager. I was clearly given a bad attitude since the first time but really didn't pay attention to it. However , at my 3rd time going there to ask for help was when she showed me her true colors when all I did was nicely ask for assistance.

Location permanently closed new location at 3950 Broadway Oakland with parking lot. Nice and…read morespacious same amount of teller stations 3 plus private room tellers

This credit union is always short staff, I mostly do a lot of online banking because there hours of…read moreoperation is Monday through Friday. This credit union has a major problem with there network going down once or twice a month, when there network is down you can't access no money from the ATM, use your debit card or online banking or when you call to check your account balance a message comes on and say account is unavailable and the call is disconnected. When the network is down only thing customer service will say is wait 1 hour for the network to be restored, it been situation when the network has been down from 11:00am to 10:00pm and I didn't have access to my account. I get direct deposit from my employer and this Credit Union sometimes won't release my funds until 10am and a few times I had to call customer service for them to release my funds. This branch ATM sometimes doesn't work and it doesn't accept deposits, so you have to go to another credit union ATM to access cash or make an deposit. I had a problem with fraudulent activity on my bank card, I had to fill out a form at the branch, so 2 weeks went by I called the CU for a follow-up they had lost the form, I had to go back in person and speak with the manager to get the fraudulent activity resolved. Since this credit union took over People"s credit union, it's been to many issues with the network going down and they holding your money. This place need to be reported to FDIC. I supported this local CU when it was People"s CU, but a few family members closed their accounts and went to Patelco or Provident because of lack of branch hours and network issues, soon this CU will lose another long time customer.

I've been banking at this Citibank branch on Piedmont for about four or five years, and it's been…read moreconsistently good. I'm not reviewing Citi as a company. I'm reviewing this location. The wait is short, the staff are helpful, and the parking lot makes everything easier. I recently had my wallet stolen and needed help right away. I walked in, showed them a photo of myself, and they got me set up with a temporary card on the spot. It worked immediately. They've also helped me with checking account questions over the years, and I've always found the staff easy to work with. When I was younger, I had a lot of rough experiences with banks. Some of that was on me, and some of it was the staff at my old branches. This Citibank has been the opposite. The team here has been reliable and patient every time I've needed something. I want to give a special mention to Long. He was fast, clear, and made the whole wallet situation simple.

I was at a Yelp Black Elite Event and was Impressed with the Quality Of Food and Superior Service…read morethat I Received!!! So I Dropped A Fat Tip In The Tip Bucket!!! So I stopped by this ATM and Made a Withdrawal!! Had to Restock my Mad Money Funds . This is Probably the Only ATM in the Oakland Area That I Would Use at Night!!! Piedmont Avenue is Fairly Safe!! For These Reasons !!! This Is A Baller On A Budget Approved ATM !!! I Definitely Keep My Pimp Hand Strong Here !!!!

Got a call here in the past from an account executive telling me my ira account had matured (was…read moregetting 10% interest annually) and she wanted to discuss ways i could "invest" the monies. at first, i was given free parking blah blah to come see her. (parking is tough downtown). when i told her i just wanted to close the account, she yanked all the incentives.... i didn't see her, went to another branch.....more cordial service.

Conveniently located for me in Downtown Oakland. I don't usually go inside - the ATM machine can…read morehandle most everything I need to do, and it works well.