I've used the ATM here once out of four attempts to do so. It is the closest bank to my place. This…read morebranch has been closed during posted hours multiple times. I suggest calling ahead or avoiding entirely. Today, ATM is out of order again and the branch is 'unexpectedly closed'. Several missed UPS notices peppered the front door so I suspect they've been shut for a week or so. Will they ever return? Unknown.

Not in the best area. The manager is very rude. When I went in for a suspicious message from Bank…read moreof America, they refused to look into it without an appointment. The number I saw on the suspicious message showed as a scam number from my online research, but the manager insisted that it's the right number just because it says "welcome to Bank of America" when you call it. Overall, rude manager!

As I have primarily used this branch after hours & often deposit cash, I can no longer access the…read moreATM to make deposits since Chase has decided to close the vestibule at 8pm There should be another possibility to deposit cash safely without driving out of my way to Berkeley or El Cerritos Looking for a new bank

Our experienced is pretty much on theme with other customers and that's very unfortunate. We had an…read moreappointment at 2:30 and at first waited 10 mins since the banker Xcyl was helping another customer (this time overlapped with our confirmed appointment). We were only acknowledged by one of the tellers who then communicated with us that Xcyl had another call that was being prioritized and that we would have to wait another 20 mins to be helped. This is completely unacceptable and bad customer service. The only reason why I'm giving two stars is the teller who was kind enough to communicate with us about what was going on. We will not be returning to this location, but Chase please get it together.

I applied for an auto loan for the first time. Although this Oakland Provident branch is not my…read moremain branch, Brenda Stewart went above and beyond to help me through this process while my home branch gave up. Brenda proved to be patient, positive, and resourceful throughout the whole process. I'm very happy with my car, my payments, and affordable warranty. After being a provident member for 20 years, I almost gave up but Brenda Stewart reassured me that Provident Oakland branch is capable of excellent customer service. Thank you.

I've had an account with Provident for a LONG time. The people that work here are, for the most…read morepart, very friendly and efficient. However, a couple of things have bothered me recently. Earlier this year, I was scammed very bad. I called Provident immediately and went into the bank and filled out paperwork. I was told they had caught it in time, I would lose NO money. However, around midnight, I got a notice that two things totaling $1,200 cleared my account. I complained and was given a phone number to call and told I could only talk to this one person. Soon I got a letter saying what happened to me was not fraud and that would be the end of it. I complained because I had been told everything was okay - but yet they cleared two transactions. I was told to call that one person - only he could help me. I called and I called and I called some more. He was always out of the office. He never once returned my call. I will be leaving this credit union soon. They had no business telling me it was okay when it wasn't. They did not help me and then they ignored me. This is not the kind of service I want. Such a shame - as I really liked this credit union until this happened.

Listen the only reason I'm still will wf is because I've already been banking with them since I was…read morea kid. Other than that they suck. Data leaks all the time, interpreters are rarely available for Vietnamese speakers and if you want to cash anything with a teller ? LOL expect to at least wait a minimum of 45-60 minutes each time. Why is it every time I go to one of their branches they have a room full of employees but one teller and a line of over 10 people ? That's doesn't seem efficient nor effective. Extremely disappointing. Bank with chase and thank me later I don't blame the teller she was doing the best she could I blame management

One star for Wells Fargo customer experience and procedures. It's clear the associates are…read morestretched this in this location. In order to close an account on behalf of a family member, I had to spend several hours in this branch, and on hold with Wells Fargo. I had three appointments, none of which started on time. Alejandra earned the extra stars at this location, as she there at the branch was on hold with me and did her best to expedite where possible. I had to deal with a personal banker in order to move some accounts around. Though I would not recommend Wells Fargo due to their inconsistent requirements through my process, I wanted to give Alejandra credit for helping me and my family out. Thank you.

Working with Mejgan was an absolute pleasure. She was professional, efficient, and made a complex…read morefinancial process feel straightforward and stress-free. Thank you, Mejgan!

My wife and I have been members of this credit union for decades, having generally positive…read moreexperiences. Then Berkeley changed the street, eliminating virtually all parking, which was not the fault of 1st United. But 1st United abandoned their Berkeley clientele by closing the branch in mid-2025, flatly stating that folks should use the Oakland branch. Bad business; ready to move my money...

There's is never a moment you can come in and not take less than 15 minutes for anything. There's…read moreare never more than 2 tellers working. They are so under staffed. Even at the banker side you can't even ask a question because no one is ever to help it's the worst!

i truly dislike using this bank, it's hard to believe the managers seem unaware those plexiglass…read moreguards make it extremely difficult to communicate with the tellers and they clearly have trouble hearing customers because of the guards. The teller I spoke to this week asked me to repeat myself 4 times even though I spoke clearly the first time. I've also seen people attempting to bend down so they can speak into the gap below the guards. Please either drill holes in the guards or hand me a megaphone the next time I go in or only hire tellers who have 'Dumbo' sized ears and car hear through the plastic. Also, the teller I spoke to had no idea what a debit card was when I asked what the service fee for the cards is. Thankfully I don't have to use this branch very often.

I never thought I would rate a bank as most people who do are probably angry or upset for some…read morerandom reason... However, after looking at yelp to find the nearest Wells Fargo I read the reviews then went in to for service for the last few months and have finally decided to write a review of my experience and my reaction to the reviews I read... If you read the negative reviews you can clearly see that most of the instances have to do with the customers being the issue and not actually rating the bank as decent upstanding citizens since they don't know how banking works or see the world through terribly depressed lenses. :( Allen F. writes "...branch became unhappy, greedy..." Well gosh Allen, its a bank, they are unhappy because they have to serve the likes of you Allen, and greedy? Do you think its their money? The institution sets the rules not the employees at this branch!!! LOL Allen, get a life man! Go hide your money under your mattress. C.O. writes "...because of THEIR upgrade to THEIR system..." hahaha yes, it is their system, not yours. why the need to capitalize that? If you expect a bank to keep your things safe then why complain if they upgrade their system? It just makes no sense. I have had consistently wonderful service at this Wells Fargo. The employees all strive to do their best even when the local population can be demanding, entitled and obnoxious. I have witnessed customers trying to get in the door before the bank has opened then screamed at the employees, people being rude and angry in line when an employee greets them and all the while the tellers have helped me with a smile and have been gracious. Honestly, I now do most of my banking online but when I need to go to the bank I choose this branch! I have no idea how you deal with all the angry customers (most with dementia) but whatever your secret is for delivering excellent customer service.. keep it up!

I am no longer a customer of WFB due to their unethical business practices and have been a victim…read moreof same recently. I got a letter from them saying that they had signed me up for Identity Theft Protection product that I never signed up for - got two letters so they signed me up for this twice and they are going to reimburse me for the costs of this. I was supposed to receive the payments in January 2024 but have not yet and when I call to follow up the payments are still pending. So they cannot even make restitution in a timely manner. I am glad I switched from this bank. I am usually a very low key customer and had banked with them for years but this signing people up for products that they do not want is totally unethical and a really poor business practice. It is dishonest. About this branch though - I alway got good service here and the people are really nice so I will add stars for that. The tellers here are really nice. I am adding a star for the people who work in this branch.

Horrrrrribly slow. One person working for 13 people in line. Yuck. Who else works here? Anyone?!?read more

Slowest bank ever! Avoid at all costs. The manager should be trained better as the tellers are…read moreincredibly slow! Makes me want to change banks.

Date: 8/8/2025 Time: 2:45 PM 74° Warm…read more My sister and I are two disabled senior citizens in our 70's, waiting for a bank employee to assist us. We sat and waited for more than 30 minutes, only to have a young lady and her mom come in after us and got help by the bank employee. What happened was terrible and poor customer service, resulting in my lowering to a one star. I left a few choice and profane words loud enough for them to hear me. Yes, I was ticked off, and as some folks with ghetto attitude would say, hell to the naw. When my account matures in January 2026, I will be there to close my account and take my business elsewhere.

Not friendly to seniors at all. No patience and the customers are there for trouble! Horribleread more

Although I was not able make my appointment online, and when I walked in, i had to schedule for…read morethe upcoming week. When I finally was able to open another Chase account (Fiduciary this this time), The staff was friendly and professional. It was well worth the wait.

This bank is the bank that steals the most; they are thieves of people. I had an account with them…read morefor 3 years, and they simply closed my account, saying it was due to fraud, but they didn't explain why. They closed the account with all my savings in it. They don't know if they will return my money, and they haven't said whether they will. This bank is a disgrace; corrupt, uneducated people who don't care about their customers! Stay away from this shameful Chase bank.