I walked into the store on Grand Avenue in Surprise and no one greeted me. There was one other…read morecustomer in the store who was in the process of selecting paint with the help of an employee. There were other employees in the store and no one asked me if I had any questions or needed help with paint colors. I was there for about 45 minutes looking at paint chips and no one approached me. Terrible customer service. These employees need to be trained in how to treat and help customers. I will not return to this store.

These gentleman are very helpful, kind and patient. I walked in with old cans of paint to attempt…read moreto match and they did a terrific job. Will definitely come back!!

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

Excellent customer service ! Professional staff ! Always going the extra mile for customers…read morerequests. This business started small and has grown considerably over the years.

Great people to work with & very knowledgeable!!! Don't understand the bad review the gentleman…read moregave. He had issues the all of his reviews lol

Arielle and Curt were very helpful and accommodating. We had a major problem matching up a Frazee…read morePaint that was used on Homes in Trilogy at Vistancia because the HOA hadn't updated their paint samples. They apologized several times for taking their time matching what should be the colors correct and I'm thankful for that. Great store and am delighted it's close to our development.

Quick friendly knowledgeable service!! Everyone that I encountered knew exactly what they were…read moretalking about and had great recommendations!

I just went to the store at Dunn Edwards at this location. I made a mistake which was completely my…read morefault and they would not let me leave without correcting it. I was blown away how adamant they were about making me happy and of course, wanting to continue to come back here.

Get the sense that staff genuinely strives to do a good job here. Have had a little confusion over…read moreconflicting recommendations but at least everyone makes a strong effort to help. Far better than my experience at Sherwin Williams, and upon reading I discovered Dunn Edward's is specialized for desert climates, which is definitely a plus. Young man who is there virtually every day has been exceptionally good with recommendations and insight. Glad this location is close by.

This Sherwin Williams is great to work with. As a painting contractor working with this new…read moremanagement is a sigh of relief. They are attentive and accommodating. I look forward to doing future business with them. I would suggest them to any of my clients and other business partners.

Kaitlyn is a super professional, knows her business and is very cordial…read more She is a true professional, we really appreciated her recommendations

We bought windows and doors from the the location in Surprise. Chris helped us and he was so…read moreknowledgeable and helpful. I highly recommend this business and Chris!

I don't know about these bad reviews but i was met by helpful knowledgeable people who just want to…read morehelp me. Good prices and differently had what i was looking all over for i will always buy my supplies there 28th street and bell rd. Only problem i had was they don't except cash but i believe its to make sure they don't get robbed or given counterfeit money