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    Ace Motorcycle Transport & Towing

    5.0 (1 review)
    Open 9:00 am - 9:00 pm

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    5 years ago

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    Knickerbocker Auto Transport - Website generated quote for the vehicle I entered (including VIN-so very specific)

    Knickerbocker Auto Transport

    (60 reviews)

    Upper West Side

    Eric brokered my auto transport and I could not be happier. I had my 2018 Audi A6 transported from…read moreRichmond, VA to Tacoma, WA. The carrier arrived on time and the vehicle arrived safely. Would recommend.

    I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He…read morewas super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others. Issues were threefold: - Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition. - the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn't delivering on time. - car was damaged during transport but because I was out of town for 2 months after the fact and wasn't able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage. - finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line. I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.

    Grifo Auto Transport

    Grifo Auto Transport

    (9 reviews)

    Terrible customer service. Lowball customers to get their business then bait and switch and then…read morewonder why people get upset. They hung up on me when I called them out on their mess. Look up their google ratings they are terrible. Bad service. Dishonest broker. Stay away She responded to this review like she's a pro. But she gave my phone number to 100 auto companies who have been calling me nonstop and spamming my email. Then emails me at 8am taunting me. She's very unprofessional and should find another line of work

    I have to give 1 star only because there isn't an option for 0 stars…read more I hired Grifo Auto Transport to haul my Harley Davidson Ultra Classic from Nebraska to Michigan. Melissa brokered my bike out to a company that sent a driver that had NEVER hauled a bike before. The driver in fact stopped at our local Harley dealership to buy straps and to ask them how to haul the bike. I'm not even sure this company is a brokerage ~ I'm going to be looking into that as well. I will also be reporting this company to the FMCSA. He rode our bike about 2 blocks to where he was parked, (I had to close my eyes cuz I couldn't watch him ride it as it was obvious he wasn't a rider) and my boyfriend had to come home from work and lost working time because he had to help load the bike. The BOL stated we owed $400.00 but the driver stated he needed $500.00 which was the full amount. So I paid that amount in cash, thankfully getting a receipt, thinking that ok Grifo Auto Transport did not charge us $100.00. Come to find out Melissa did charge us $100.00 so we over paid by $100.00. She is the one that charged our card but refuses to refund our card and blames the carrier for the error even though she hired the company. So we have to wait for the carrier to refund our money while wondering if it gets to us as we are moving to a different state. We also got charged and extra $50.00 because she had no carrier ~ I thought she she meant one of her carriers ~ had she told me she was brokering my load out I would have said no thank you. I have experience in the trucking industry and ALL of her customer service goes against the ethics of being in good standing. After encountering the problem Melissa would not answer the phone when I called and only replied to certain emails. I WOULD NEVER REFER THIS COMPANY TO ANYONE!! STAY AWAY FROM THIS COMPANY!! THERE ARE GOOD COMPANIES OUT THERE THAT HAVE ETHICS THAT THEY GO BY AND WILL DO A GOOD JOB!!

    Ace Motorcycle Transport & Towing - vehicleshipping - Updated September 2026

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