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    Platinum Auto Transport

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    7 months ago

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    5 months ago

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    Ship Auto Now

    Ship Auto Now

    1.1
    (37 reviews)

    gracias por su servicio muy excelente 100% recomendado le recomiendo el servidor Kevin su número de…read morede contacto se lo dejo por si le ayuda 518-676-7917

    I am filing a complaint against Ship Auto Now LLC regarding deceptive business practices and…read moreinterference with my efforts ship my vehicle. May 2026, I contracted with Ship Auto Now LLC and worked with broker James Brown to arrange transportation for my truck. Mr. Brown quoted me a shipping price of $1,150, which was within my budget. However, after 12 days, he was unable to locate a driver willing to transport at that price. Because of the delay, I requested a refund of my deposit so I could work with another transportation company. Mr. Brown became upset and stated that I would receive my refund within 3-4 business days. During that same conversation, he told me he would place an alert on my truck so that no driver would accept it from another company. I did receive my refund, but after I began working with another auto transport company, I discovered that on May 29, 2026--the same day I requested the refund--Ship Auto Now LLC posted my truck on the industry load board for $2,500 under Ship Auto Now LLC's name. The posting included my truck information, origin and destination pickup of June 12, 2026 or later. I have screenshots of the load board posting as evidence. This posting directly contradicts the $1,150 quote I was originally given. It appears that the company knew the actual market rate was approximately $2,500 and still quoted an unrealistically low price to secure my business. Furthermore, the load board posting remained active after I terminated my agreement and requested a refund, creating obstacles for other brokers attempting to arrange transportation for my vehicle. I believe Ship Auto Now LLC engaged in misleading pricing practices and intentionally interfered with my ability to obtain transportation services from another company. I request that BBB investigate this matter and hold the company accountable for these actions. Supporting documentation, including screenshots of the load board posting dated May 29, 2026, is available upon request.

    Sanway Auto Transport

    Sanway Auto Transport

    5.0
    (20 reviews)

    This was a great experience they picked up my dads car the day after I called - from Florida and…read morethey brought it up to me in New York within three days - they had also brought it down to Florida for me and everybody along the way was really nice, really great communication and everything went fabulously! I cannot recommend them enough! Price was good, car was cared for instructions were clear.

    *Mention Yelp for $50 off!…read more Very pleasant experience with this company. Alex was friendly and easy to communicate with. We coordinated a vehicle shipment from NJ to TX (with a flexible timeframe). It was really easy to get an immediate quote via their website and to subsequently schedule the pick-up. Additionally, their prices seemed really reasonable compared to other companies. They charged $1,290 ($290 down, $1000 upon delivery). I liked that their quote specified that it included taxes, tolls, fuel, insurance, and a price guarantee not to spring any additional charges. Just for comparison's sake, I priced two other companies in the NJ/NY area and was quoted $1,455 and $1,725. I also checked several national companies to compare prices. Their prices varied ($1,124; $1209; $1,513; $1,575). As you can see, the lowest quotes were slightly lower but not by much. I was honestly hesitant about using these national companies because they tend to have more negative reviews (although they probably also do more business). There are accusations of hidden fees, damages, bad customer service, etc. They also tend to be less personal (since they are headquartered in random locations). After considering price (and price guarantee), location, and reviews, we went with Sanway. They appeared to be an experienced and established company where you are still able to get personal service. Just a heads up, Sanway does subcontract third-party drivers/companies to deliver your car. The drivers do pick-up and drop-off the vehicles directly so you interact with them. Keep in mind that they have multiple deliveries to make so they are unable to give you an exact delivery day/time. They initially told us 2-6 days (average of 3). When the pick-up occurred, they told us it should arrive on Saturday/Sunday. The car arrived on Sunday evening and the driver (Robert, nice guy) called when he was about 25 minutes away. I was hoping that the driver would give me more of a heads up as he got closer to my area but it ended up working out since we were home at that time. You just have to stay close to home and plan accordingly. Highly recommended for your vehicle shipping needs.

    Knickerbocker Auto Transport

    Knickerbocker Auto Transport

    4.8
    (60 reviews)

    Eric brokered my auto transport and I could not be happier. I had my 2018 Audi A6 transported from…read moreRichmond, VA to Tacoma, WA. The carrier arrived on time and the vehicle arrived safely. Would recommend.

    I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He…read morewas super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others. Issues were threefold: - Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition. - the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn't delivering on time. - car was damaged during transport but because I was out of town for 2 months after the fact and wasn't able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage. - finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line. I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.

    Montway Auto Transport

    Montway Auto Transport

    2.3
    (59 reviews)

    I hope this is the same Montway Auto Transport we used. Ours was based in Illinois, not NYC…read more Same company? We had a great experience with ours. We needed to have a Toyota Camry brought out from the East Coast to California and I found Montway based on a suggestion from ChatGPT, which was in turn based on reviews it had aggregated from online. To be honest I was expecting to encounter some form of hassle but I never did. I've read reviews on google that said it was difficult to get human support but I don't know why those people had that experience because I had to call them about a half a dozen times with different questions and I got a human being who answered my questions clearly and succinctly every time. Yes they have an AI chatbot that was never able to help me with anything but it only took 30 seconds to get past it to a person so that was never a problem for me. There were no tricks to their pricing, they were totally flexible when I changed the pick up location to a completely different state and didn't charge me any more for the change. The driver was fantastic and really worked with us to coordinate pick up and drop off. The drivers are private contractors so I can't say if they are all equally good but our guy (Jay) was great. I would for sure use this company if I had to transport a car again.

    the WORST trucking broker. i tried to confirm 100 times that the truck could make it to martha's…read morevineyard. the company routinely said that it ensure that it could pickup the vehicle on island. i tried to confirm if a ferry had been booked as these are almost impossible to get if not booked in advanced during peak summer times. i had a 3 day pickup window + when still nothing was confirmed on the last day of the window, i had to cancel. only the next day did someone reach out to say that it could pickup the car 4 days after the promised date, which meant delivered to florida 3 days after my arrival. STAY AWAY! horrible customer service + very unknowledgeable workers.

    Platinum Auto Transport - vehicleshipping - Updated August 2026

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