I am very happy with In Depth pool service. We have been using them for over 2 years now and they…read moreare so easy to deal with. Phillip is very responsive and transparent. I highly recommend them!

In Depth Pool has been servicing our pool for over a year. Phil, Chris and Steven are the best…read more Pool always looks its best! Always helpful in answering my questions and lending support. I whole heartedly recommend In Depth Pool Service!! Stephen

Service call,... replaced handles on My Solar Panel system. Fair price. Great service. I would…read moredefinitely recommend Bright Water Pool Service.

Called last week to set up service for our pool heat pump. Was told someone would get back to me to…read morelet me know when someone would come to my property. No response came Texted asking again, no response. Called again got no answer. They messaged me back saying we just missed your call what can we help you with. Told them again I was looking for someone to come service my pool heat pump, then.....no response. Don't bother with this company. Move on to your next choice

Started off well. John is knowledgeable & willing to answer questions. He does not volunteer…read moreinformation despite his great pride in providing quality service. I hired him for chemical service only & that is all that is given for less than 5 minutes per week. Over a year ago, the pool sweep filter began developing debris, which John indicated was due to a tear in the filter. I also purchased a new pool sweep when he was first hired. I repaired the filter with RTV silicone based sealant. This cured the issue for 1+years. Recently, I noticed the debris recurring in the pool sweep filter. I left a note with his check inquiring (no reply). Then, today I telephoned him to ask why he had not given me a heads up. My husband witnessed the entire conversation. John accused me of yelling at him when I merely questioned him, & further stated he did not appreciate my tone. For a man who takes such pride in his work, it was surprising at his reaction. I've recommended him & secured a client for him. He said he has clients who love him & is now turning away others. I apologized (for nothing as my husband said I had every right to question him). John said we had this discussion previously & it was not his job to look nor does he even observe such issues. I wonder if he takes the same attitude for full-service clients. I know several who use him & they say he doesn't even let them know if water level is low or any other such basic care concerns. A simple handwritten note near pool equipment or in the mail slot is too much to ask from this guy. I get the responsibility, but for a guy who brags about himself, put in the real quality service that makes you stand out. In addition, shortly after hiring John, sent out a lengthy letter asking for a full month's payment for less than a full month's service due to a personal issue. That was a first. After my unwarranted apology, & his fractured ego unwilling to see me as a customer of value (purchased pool sweep, which could have been bought for less elsewhere, referrals), I said, "we're done." Beware of the guy that tells you how "impeccably honest" he is. That should speak for itself. He has mastered the art of omission in quality service - knowledge but no business sense if "he" feels offended.

John came over this morning and was great. I'm fairly new to pool ownership and didn't have anyone…read morehelping me with the do's and don't's of pool maintenance. John went over everything with me and explained each step. He replaced my pool sweep timer, reprogrammed my pool and hot tub pumps. He replaced O Ring on pool and hot tub pumps, and stopped my leaks. I really appreciate the time he took explaining things to me, and making sure everything was operating as it should. Thank you John!

What a great pool contractor! Kyle and his crew are truly remarkable professionals. They were…read moreabsolutely great to work with and I would highly recommend them to anyone who is considering putting a pool in their backyard. They followed through on any issues or concerns we had they were always happy to answer any questions we threw at them. And they were extremely flexible when dealing with unexpected conditions. We feel very lucky to have had them as our pool contractor. They were very conscientious and very quick to respond. Love EDCP&L!!

We finished our pool with El Dorado Custom Pools this summer and are very happy with both the final…read moreresult and the overall process. From start to finish, the crew was professional, organized, and easy to work with. Ruthie was our main contact and always made herself available to answer questions and offer suggestions. We never felt like the project was stalled or that we were left waiting. Kyle was also very knowledgeable and helped us think through ideas that worked well with our sloped yard in EDH. Together they created a plan that suited our space and came out just as we had hoped. When excavation started, Sean stood out for how meticulous and organized he was. If you live in EDH or anticipate a difficult dig, this company is a solid choice. After that, the rest of the crews kept the project moving smoothly. We especially appreciated Angelo, Bill, Enoc and others who all did quality work and left the yard in great condition. They even used extra rock and dirt to create an additional usable area, which was a nice touch. Enoc finished the project by helping us transition into pool ownership. He took the time to explain the system, prime everything, and make sure we felt confident managing it. Two months later the pool is running perfectly. Building a pool is a big investment and we are glad we chose El Dorado Custom Pools. We would recommend them to anyone looking for a company that does thorough work and follows a good process from beginning to end.

Where to start? Tonight, after an email regarding a product they put on our Polaris went unanswered…read moreafter 3 business days, I went out to check the skimmer basket and found a mass of white cake powder (no clue what it is so handled with gloves using lab precautions but thought better than to put on metal or plastic because it could be reactive. I have actually been testing for FC, TC, CYA, pH, All, TDS before anyone is allowed to go in the pool after our daughter had a terrible skin reaction after swimming last summer that required multiple wound care visits, and she now has scars that will hopefully fade, the levels are often over conditioned. We actually have not been able to swim this summer as we've had algae, despite upcharges on every invoice from March forward for additional chemicals, and brushing by us every other day of the walls, stairs and floor. I'm sure the owner is competent in pool equipment, management, staffing, professionalism (I have video of the owner's son saying some very unkind things about other patrons who dared to park in front of their home making him walk farther with his bucket) and basic chemistry not so much. A few years back his wife was puzzled that the flocculant they kept adding was not dropping the algae to the floor to be vacuumed, and when I asked about the pH level (necessary to be in range for coagulation to happen) I got a dazed stare, and then the weekly guy ran the floc through the cartridge filters, destroying the media, and requiring a new set, so in house communication is also lacking, because when we called to ask if this was okay after we were told not to run the system, well, it's the fastest I've seen them return to shut off the system. Would have been quicker to just tell us to turn off the system, but that would be admitting a mistake, which is something all humans make, but this business will never be humble enough to acknowledge. My advice, call them if you have a repair or equipment issue, but not water chemistry or regular service. They do seem ecstatic when your pool is clear, but are pretty terrible at keeping that way, and unless you want to constantly be doing lab unknown tests when you find some substance clogging your skimmer, and testing before you use your pool (big IF on actually being able to swim in your pool) find someone who tests and treats properly. Because our health insurance asked where the swimming took place, had it not been our own pool, or it happened to a guest, they would have filled a claim against our homeowners policy, proceed at your own risk.

I have been dealing with PTL Pool Service for several years now. They replaced my pump three years…read moreago and have recently replaced my filter. I can't say enough good things about this company. I've always dealt with Dillian, who is so knowledgeable and hard working. He has even fixed smaller issues with my pool that other companies were not able to fix while he was at my house, at no additional charge. He always responds to my text messages whenever I have any issues or questions on my equipment. Highly recommend this company! You just don't find customer service like this anymore!

We've been with Polar Bear since 2020. Brian helped when I neglected the pool a little too long the…read morefirst spring (green to clean), and has kept it up ever since. His price is fair, he and his wife are friendly, and he does his best to convince our doubtful dog that they are friends (he brings her treats every visit, but she maintains he does not live here!). Brian is reliable and has helped me with a referral when I've had pool equipment needing bigger fixes. He lets me know when he'll be off or when something unusual needs my attention.

When we moved into our home about 2 years ago, the pool inspector told us how wonderful our pool…read morelooked and whoever did the servicing did a great job, so we kept him and couldn't be happier. Brian comes over with a smile every time and takes care of pool like it were his own. I would highly recommend his services.

He was very reasonable in price and refreshed an older spa that needed some love. Quick response…read moreand knew exactly what it needed.

I have used this business for a few different major repairs on my 20+ year old spa, including…read morereplacing heating coils and most recently a new circulation pump. I have appreciated Steve's clear communication, reliability and reasonable pricing. Completely recommend.

Lucky Duck has not only kept my pool sparkling clean, but they have also done some repair work for…read moreme. Always ensuring that these first time pool owners are comfortable with the repairs, but also the day to day maintenance and how to, has already gotten me to recommend their service to all my family and friends. Kevin, thanks for kicking ass, being on time, and making my wife and I comfortable. Now only if you did landscape work too.......

Lucky Duck provides great service for a great price. Kevin the owner is honest and very…read moreknowledgeable. He not only can provide weekly service but can help make your pool run more efficiently and cost-effectively. Kevin is very mechanical; he can repair and install equipment. Proud Lucky Duck!