Wish I did my research before booking here. Two days into our trip, while driving on a highway the car shuts off and an error comes on saying "Malfunction" was able to pull over to a safe place and call them. To then be told since we didn't take their insurance we would have to tow the car back ourselves for an exchange and will get reimbursed. Dealt with Kiara, who was very unprofessional and unhelpful. Stated that she's closing up at 8pm and if we don't get there before then we would have to wait till the next morning. She was not willing to wait a few minutes after 8pm! We decided to just wait it out till the next morning to tow the car which we then was helped by Ashley who in deed was helpful. As for the reimbursement, the manager Miss Kay told us that's not happening! Stay safe and away from this company, pay the extra bucks and book with a higher rated company. read more

ACE Rent A Car - Car Rental Near Me - Charlotte, North Carolina

The employees at this location are a fun bunch! Animated, friendly, talkative and enjoys a good laugh! It was fun both picking up and dropping the car off. Once we got picked up at the airport, it was a quick ride down the road. Our processing was efficient and easy. Same upon return. Fast with great customer service! What could have been better? We were the last to pick up our car that day- no other cars available. I feel like we got the clunker. Burn holes in the seat, scratches, dents and just in general probably needs to had to the rental car retirement facility as opposed to being an ACE representative. Also, found a whole cookie in the seat. read more

ACE Rent A Car - Car Rental Near Me - Charlotte, North Carolina

I completed a 5 day rental with Ace last week and am very pleased. When I booked the rental with Hotwire a couple of weeks before I usually don't care which company among the majors I get because they are pretty much the same. However this time I got Ace and immediately became worried. My impression of them was as a low rent start up that had crappy cars, locations and people. I could just see having to argue with their counter people about declining insurance coverage.... When I arrived at MSP I immediately went to the rental car area and couldn't find their booth. So I called Ace and they informed me that they are located around the corner behind Hertz. They said that since it was Sunday morning the counter wasn't manned but their shuttle would be there any minute to pick me up. I found the counter and directly next to it outside about a minute later the nice Ace shuttle arrived. The friendly gentleman took my luggage and put it in the back and I got in the large 15 passenger van. 5 minutes later we arrived at their location and I went inside the new looking building and was promptly waited on and check in was very easy. Then the agent escorted me outside to my particular vehicle that was waiting on me (a mid size SUV) where we both inspected it and said good bye. The vehicle worked fine during my 1500 mile round trip. Upon my return, giving the car back was fast and easy and another gentleman loaded my luggage and took me on the short 5 minute drive back to MSP. I couldn't have asked for more. Actually my experience with Ace was more like a personal valet type of service where I was a VIP. Finally, my cost was reasonable and less than most of the competition. I usually give 3 stars to rental car companies if they do their job and meet my expectations which is an easy check in and return and a good vehicle. Ace surprised me. Not only did they do those things but I was impressed with the friendliness and good customer service skills of their employees. So that's why I give a 4. The only negative with doing business with this Ace location is that the Minnesota winter will be an inconvenience picking up or dropping off your car being that you will be outside. The short shuttle ride doesn't bother me. Ace is aces with me! read more

ACE Rent A Car - Car Rental Near Me - Charlotte, North Carolina

First time here. Looked like this was on airport grounds but is actually a mile or two down the road and offers shuttle to airport. I was NOT happy about the fact that it is not on airport campus but it is what is. I prefer to have car rental at airport if possible. On arrival I was very happy that even though it was busy I was acknowledged on arrival and not left standing there wondering if I was ever going to be helped. Carmella and Kendra are very nice and provided great customer service. However, the Process takes too long and should be more streamlined like other car rental places. I was upset to be told that Even though I prepaid, they still wanted a $200 deposit that is trapped for at least 3-5 days AFTER I return the car. I was sent an email AND guaranteed at prepaid checkout that nothing else would be due at pick up! I gave 3 stars ONLY BECAUSE of the friendly customer service I received! The whole experience was least to be desired and the car I rented was dirty and abused looking. Apparently they don't have the tools at their site to keep their cars in good looking condition. I absolutely would not rent from here again though. read more

ACE Rent A Car - Front of business which apparently is combined with another car rental - Car Rental Near Me - Charlotte, North Carolina

DO NOT RENT FROM HERE! We booked a car online through expedia and ACE had the cheapest price. We booked our car for $528. We received an email confirmation and printed it. A month later, which was TWO DAYS BEFORE OUR PICKUP DATE, we received a voice message saying something about the price being wrong and to call back. We called back multiple times to speak to customer service but continued to get disconnected and reconnected to a line that was not in service. How frustrating. We could not get anyone to help us. So we printed the email confirmation of our reservation, with the stated price, and hoped for the best. THIS RENTAL CAR FACILITY IS OFF-SITE. We did not see where to go, so we asked the Hertz guy, and he directed us around the corner where we saw a phone at an empty desk. It was 6:30 pm on a saturday and no one was there. We picked up the phone and it started ringing - when they answered, they told us to wait there until the shuttle for their company arrived. Another couple was also waiting. The shuttle came within 5-10 minutes. The driver was kind to load up our luggage. The site is about 10 min away. When we got to the facility, our car was waiting out front for us. We went inside the building to offer our drivers license and to pay. They mentioned there would be a $300 hold on our car for any issues. When we inquired about what the total would be, they said $968. Minus the $300, it meant they had increased the agreed on price from the internet. We showed them our email confirmation and the confirmation number and they were unable to honor that contractual agreement. They told us to take the car at this price and call on Monday to complain. Are you kidding me? You drag us ten plus minutes away from the airport where there are no other rental choices, you increase the price and tell us to call a number that we have been calling without any luck and that's your plan? absolutely not. talk about bait and switch. this company is BAD BUSINESS. SCAM ARTISTS. I was not about to give this SHADY company my money. I asked the shuttle driver to take us and our luggage back to the airport. Luckily, it was the same shuttle driver who had picked us up and whom we had tipped. He happily took us back on the next trip to the airport. we promptly rented from a different company. BUYER BEWARE. THEY DO NOT HONOR INTERNET AGREEMENTS WITH EXPEDIA. THEY WILL CHARGE YOU MORE WHEN YOU ARRIVE. BUT REMEMBER, YOU ARE NOT STUCK THERE. GO BACK TO THE AIRPORT. DO NOT GIVE THEM YOUR MONEY; THEY ARE SCAM ARTISTS!!!!!!! read more

ACE Rent A Car - Coffee - Car Rental Near Me - Charlotte, North Carolina

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I visited Charlotte, NC a couple of weeks ago and rented from ACE Rental A Car for a long weekend. Pick up and drop off at the airport was quick, employees knew their stuff and were friendly and very helpful. The car was nice, and CLEAN. I will definitely rent from them again in future. read more

After a stressful and eventful trek across the country I was blessed by the help and customer service I received from Courtney and staff at ACE Rent a Car at CLT saved the day and made everything worth it!!!! read more

Do not rent an SUV from this location! They do not have them and I had to adjust my rental to a Sudan & they did not price match for its regular cost. read more

Poor service, long waits for shuttle, won't take Expedia add on collision insurance. Snotty staff and in a bad neighborhood. Car was dirty and didn't have a full tank of gas when picked up. read more

I wish I had seen the bad review the other yelper posted I would have never tried booking from anyone of the companies this place js affiliated with. I went through Priceline. I guess was my first mistake, which I had never had any problems going through them till now. I booked a car for a friend who was desperately needing a car for a week or 2. Well everything went fine with the booking part Not more than 15 minutes went by and I got a phone call from a girl saying they had no cars left to rent. Well needless to say my Card was already charged for the full amount of the car rental!! I said to the girl what do I do now for a refund. She tells me to call back Priceline. I did, they claim I will get a refund within 10 days!!!! Yes 10!!!! So I call back the number to the car rental company which is this one. Called 3 times!!!! All 3 times saying that this location had cars. Available! The last one said the reservation was still in and to go ahead and go pick the car up. Never stating what time they close. Well we drive over a hour to find this location is off the airport property and in a shady looking building that was all dark. Yes dark with no lights on because they were CLOSED!!! We were told we had 4 hours past the time of pickup that they hold the car!!! There were cars on the property and they were rentals.Have no clue what games were played because all 3 people said it showed cars available. And they never offered a upgrade when she called to tell me no cars were available. Priceline needs to drop them. Well after driving that far we just wanted to get something while we were over there. I booked another one on airport property a well known company and reservations went smooth. . NEVER AGAIN WOULD I RENT OFF PROPERTY OF THE AIRPORT again. STAY CLEAR OF THIS PLACE. I AM STILL WAITING FOR MY REFUND . read more

Don't have your pet in the vehicle even if they are in a pet carrier. I couldn't get my deposit back. My pick up & return were easy. The staff that I interacted with were nice. They have a shuttle at the airport, use it! I Uber'd the first time because I didn't know. My car could have been a little bit cleaner but I just needed while I was in town on business. read more

ACE Rent A Car - Car Rental Near Me - Charlotte, North Carolina

Not a bad company ..not a great company..I'll give it average..car was excellent.little banged up..but they noted it..people at the place was nice..shuttle was excellent..now the price..it was great until I got the 80 dollar extra charge..it was with unlimited miles..which is true but they asked where are you traveling for your vacation..when I said Caroline and Dollywood they charged mec80 dollars after the fact..never mentioned it before I left..very disappointed in that..felt like I got screwed..that's the only negative..should have probably stayed at airport with the major ones at least they are upfront and honest read more

I had a reservation at your Charlotte Airport location from July 5 to July 9. When I picked up the car on the 5th I asked for a one day extension. When I went to return the car on the 10th the office was closed and there was no place to drop the car and key off. The service rep who did my extension failed to notify me that this would be and that I would be charged for TWO extra days, which is dishonest business practices! When I returned the car today, July 11, I tried to explain the situation but they said there was nothing they could do. I then called customer service to explain the situation and the rep was very rude. I was disconnected then had to call back and explain the situation all over again. The new rep transferred me to the same Charlotte Airport location that I was standing in! This is the most unprofessional car rental agency I have ever had the misfortune of dealing with. Unless a acceptable resolution occurs I will never use your services again and neither will anyone have in my family. read more

Best Ace to rent from by far. Latoya was very nice and helpful. They always have excellent service and the shuttle ride is fast.

I rented from Ace and was concerned to find they were off-site. However once I arrived at the location, the process was quick and easy and the staff was friendly. That would have gotten them a three star review because of the location but they earned a star back for two reasons - 1. Because they are really close to a gas station for pre-return refilling, and 2. (This was worth five stars on its own), I arrived with little time to spare and was concerned about missing my flight. Marvin, one of the employees, offered to drop me off at the airport without waiting for the shuttle to return. He was gracious and so kind. Bottom line, if you're looking for the least expensive rental and are willing to give yourself a bit of extra time for the off-site location, they do everything within their control to make the experience positive. read more

Price and service was great. However, after 3 weeks I received a toll way bill from Ace in which they charged me 3 times the tollway tolls and included fees and taxes. I have used other rentals before from other companies and have only ever been charged just the tolls. $9 toll turned into a $30 toll with fees. Crazy. read more

PLEASE READ! SHUTTLE DRIVER SWORE AND THREATENED TO HIT ME - I arrived at the ace desk a little after midnight. I was unaware that the office was off site because it wasn't listed clearly on the site I booked. After 10 minutes or so the shuttle arrived. Another man and I entered the van and the driver said he needed to wait for another person. He waited 5 minutes, couldn't find the other passenger and we left for the office. First thing the driver starts saying is that George Floyd had a ton of fentanyl in his system and he was resisting arrest so he deserved to die... Not an appropriate conversation in the least with the tense climate in Minneapolis right now. When we were almost to the office he radioed the office and said that there was another passenger still there so we needed to turn around and get them. Ok... We turn around to get another guy. He looks longer for another passenger. Can't find them we leave. AGAIN, on the highway almost to the rental office he says he is going to turn around and go back to the airport. He keeps saying that the rental office is super close and then wants to turn around. At this point it is 12:45 and I tell him: "Hey, its really late, we already turned back twice, it would be nice for us 3 to get dropped off so we can get to our hotels". His response: "Put a sock in it!" I was pretty surprised by his response. I told him that I have a right as a customer to say if I don't want to be driving around in circles after midnight after traveling all day. At this point he said to me, "How would you like to walk to your hotel?!?" Ok so now he's threatening to drop me off at night in the snow and now rent me a car? I'm getting angry. I respond, "Don't worry I don't need anything from you I can rent a taxi" I then told him I was going to be filing a formal complaint. I asked for his name. His response : "None of your damn business!" Upon our arrival at the office I went to.get my luggage and this is where the driver THREATENED TO HIT ME because he was mad about what I had to say. If he disagreed he could have said, "Sorry, this is company policy" or "Not my choice my boss says I need to go back." Instead he chose to be rude, angry and threatening. I responded by saying "GO AHEAD AND PUNCH ME RIGHT IN THE FACE IF YOU ARE GOING TO THREATEN ME." I knew that there was cameras and if he attacked me I would sue. I hope that the cameras outside the office have audio so ACE can verify that their driver is not fit for the job. That was the end of my terrible night dealing with the worst shuttle driver on the planet. BTW I've travelled to over 60 countries and never had anyone this rude, aggressive and threatening. read more

I rented from ACE and when they asked me if I was driving locally, I told them I would be taking it to Georgia for 1 day. Nowhere did it say in their ads that driving to Georgia was an extra $40 per day. Because I originally set up a rental period of 5 days, they charged me and extra $200 (5 Xs $40) even though I was only in Georgia one day. And the worst of it is when I found out I was getting shafted, I returned the car to them after two days. Guess what...they charged me for the full 5 days even though I had the car only 2 days. If there was a rating less than 1 star, they would get it hands down. The third party , Rentalcars.com was absolutely useless in this entire transaction. They get a -1 star also. read more

5 Stars ! I wasn't expecting Ace Car Rental to be off property but from check in to their shuttle service everything went smoothly and we were dropped right at departures. Highly recommend Pro Tip: when you go to the car rental terminal, their office is on the main floor to the right near exit doors. read more

As I was returning this car, part of the car's fender FELL OFF on the interstate as I was driving. When I tried to explain the situation to the guy when I returned the car, he accused me of lying and insisted that I had to have had an accident for that to happen. I am in the process working with my insurance company to ensure they aren't trying to commit fraud. I'm never renting from ACE again. read more

I'm giving Ace rental car a 3 and not a 1 , because the employees there are very professional and work hard to satisfy their customers. I apologize for being a complete ass when renting a car from them other day. I was upset because they did not inform me their rental agency was not on airport property. You had to take a shuttle bus to get to them. I walked around the airport for an hour before I realized how to get there. They also made you come up with your car insurance policy # or you had to buy insurance from them. Fortunately, I was able to come up with my insurance policy. The car was dented and not in great shape. I would read the fine print before I would rent from them. read more

This spot is way off site, so if you are expecting a quick grab of the car and we are on our way ( It isn't happening) The car was supposed to be a mid-size suv 5 people 2 pieces of luggage and a small bag. This car was so small I could only fit my wife myself and 2 pieces of luggage which we had to lay down the back seat so that they would fit. Out on the road we find out that there is no horn and that the hi beams don't really work. Not a good way to travel. I returned the can and didn't even get an apology. DO NOT RENT FROM HERE! read more

I wish I could leave a zero star review. Their cancellation policy is absolutely insulting. I booked and immediately needed to change something. I cannot change or cancel, I a simply out a whop of money. Times are really difficult for people right now. As a business owner in the times on a lingering pandemic, I understand holding people financially accountable but not allowing me to make edits to my rental is complete BS. I regret not seeing all the horrible reviews they've gotten before booking, because I am now in the same boat. read more

Arrived at Charlotte airport Traveling alone. Had a confirmed/prepaid reservation at this business. They say they are sold out of cars. I am out of luck. Do not use this company. read more

DO NOT USE this rental car company. THE WORST. And in California they run a scam with a third party company for any traffic violations. I received a ticket for $18 that I had to pay through their third party for $89. When I tried to call them, they never called back. WORST rental car company​ read more

Do not rent from this company they are a total scam. If you return a car early they will keep your entire rental amount for the reservation. The customer service is a joke. I turned them into NC Consumer affairs due to their business practices. NEVER EVER USE THEM read more

I reserved a car with Ace several weeks ago. when I arrived at the airport to get started on my three hour trip this evening, I was told that they had no cars. They told me my best bet was to take the shuttle to their office and sit around and wait to see if a car might come in. This is absolutely unacceptable, they need to figure out how reservations work. I ended up having to pay an exorbitant rate at another company for a last minute rental. Do not waste your time with this company. read more

Friends of mine rented a car for 2 days to stay with my husband and I this weekend. When they got to Ace with reservation in hand, there were no cars for them. A man happened to be returning his car around the same time, and we overheard the man tell the agent "there's a slow leak in one tire". Ace agent said they'd fix up the car and get ready. Waking up Monday morning we found car's "slow leaking tire" had gone completely flat in the driveway. When we tried calling Ace to resolve the issue, they gave us two options: put the spare on the car and drive it back to us, or pay to have it towed (at our expense!). Multiple agents hung up on us. They don't want to take ownership of the fact that they gave us a car with a pre-existing condition, and instead placed the blame on the renter, saying: you shouldn't have taken a car that you heard had a leak. I will ensure ACE never gets our business, or that of anyone else I know who comes to visit. Frankly appalled that any business would treat any customer this way. read more

I had a wonderful experience with this rental company. The cars are offsite from the airport but they have many vans that takes you from the airport to the car rental location. We checked in at the airport terminal 1 car rental counter. By the time we got to the offsite location (about 6 minutes away), our rental car is already waiting for us. It's was fast & easy. The staffs are super nice & friendly as well. WAY different experience than I had with the other car rental places. We got a hybrid Hyundai and it drives very nice & very new. I'm will definitely use this car rental again. read more

We had a prepaid and confirmed reservation through Priceline. We called the main number and we're told where to wait for the shuttle, and that it comes around every 15-20 minutes. After more than a half hour waiting, we called the local office (took a couple tried to get through) who said the shuttle wasn't running because they ran out of cars. They didn't let us know until we finally reached out to them. And no solution or alternative was offered by Ace or Priceline. DO NOT RENT HERE. read more

Scammers. Rented car through Priceline. While on flight ace rent a car called. I returned call while between flights. Where they told me they downgraded my car and would not refund difference. Told me it was a problem for Priceline. Placed me on hold for 20 minutes. I boarded my next flight. Called them when I landed and they changed their story to Priceline he not confirmed the rental and they had no car for me. I was stuck at airport for three hours while trying to find a last minute rental on a holiday weekend. They are not located at the airport. Offsite rental agency with extremely rude staff and shady practices. read more

Ace rent a car was great once you got through to them. It was after 5:00 when we arrived in Charlotte. There was no one in the car rental area representing Ace. We called the toll free number and waited a very long time for someone from India to respond. When we finally got thru to the off site location, we were picked up fairly quickly by their shuttle. Ace should at least have a phone kiosk in the rental area. I'm still giving them 4 stars because Sydney at the off site location was amazing. What an attentive, personable young man. Their affordable rates will definitely make us look at them for our next trip. read more

I rented a vehicle from Ace rent a car (also called Best I guess) for a trip in Charlotte, NC May 20-23, 2023. Despite the high price I paid ($195.33), I was put into an unsafe vehicle. The Kia Rio I was in had terrible brakes that would cause the steering wheel to shake violently and I had to put pedal to the metal in order to brake. Also, the horn did not work. The manager was supposed to be there when I arrived to drop off the car and I was informed she left early. The customer service was terrible and they weren't even going to offer any money back, I had to demand it. They gave me roughly $12 off on site (that's it!) and because we had to board a flight, I decided I'd take it to customer service. I called and was bounced around from dept to dept until I finally was sent to the right dept. After speaking to Alex from customer service I sent her an email proving the horn didn't work (unfortunately I didn't get a video of the brakes). I didn't hear back. I had to email her again to find out anything. They then responded and decided to give me a grand total of only 20% off the base rate (not including the taxes and fees). They never sent the reimbursement so I had to reach out again. They then sent it via Tremendous which was a complete joke. Suffice it to say, I will never use this joke of a company again. read more

Most pleasant experience with a car rental service. Super helpful and convenient with their readily available shuttle and superb customer service at pickup and drop off. Will definitely be looking for this company the next time I need a car rental. read more

I chose them because they had the best price. But I would chose them again because they have excellent customer service! I left my phone in my airport cart and realized it about as soon as I got up to the counter. They had the driver turn around and take me RIGHT back where my phone was right where I left it! I have no idea what I would have done had they not done that for me! Yay ACE!!! read more

We had an emergency and had to change our itinerary. We were told that the "change fee" would be $1000. The rental for 3 days was only $200. This is robbery. We will not be using this company again read more

My vacation was ending in Minneapolis and my rental car (from a competitor) was due back at 930am but my flight wasn't until 830 pm. When I tried to extend the rental they wanted waaay too much money. So I hit up Expedia and chose the undesignated car option where you get the luck of the draw. I get ACE which I had never heard of before. After being misled by an airport worker who claimed he did not know where the ACE counter was, I found the counter and waited a short time for the shuttle. Shuttle driver gave us the run down for returning the car and where to go. Get to the location which on the perimeter of the MSP airport (BTW, you mis out on paying airport rental car taxes!) After a small wait, I get to the counter and get my car. No hassle. You will need a credit card at this location as they do NOT accept prepaid cards or debit cards. The car I got turned out to be the same model as my own car at home. Easy drop off for the return and the price was a fraction of their competition. They even held up the shuttle so we could make it! Very nice experience and I will look for them in the future. read more

I travel to MN at least once a month and always use this Ace location due to the discounted price. The location is offsite but not as busy as some of the other companies at the airport so I have found that it ends up being quicker that the on-site rentals. I have never had to wait longer than 10 mins for a shuttle even very late at night. I have never had a bad experience with any drivers or my car. read more

We were greeted by the friendliest shuttle driver who took us to the rental place from the airport. When we arrived, there was another employee waiting with a clipboard to greet us and get our rental car. The employee took our name and got our keys in no time! He then helped us get our luggage in the car and stayed until we were well taken care of. If I ever travel to Minneapolis again I will definitely rent a car from ACE! read more

DECEPTIVE AND FRAUDULENT UPSELLING They will ask if you'd like to prepay for fuel at "15% less than what gas stations are selling it for". But this is a lie in TWO ways. 1. If you return the car with a half tank of gas you're still being charged for a full tank. 2. Their supposed "15% cheaper" rate was also 5% more expensive than the market rate. As other people have said, the off-site location isn't really communicated beforehand. read more