Jason Sandoval was polite and professional, so my complaint is not about the employee personally. My issue is with the policies and how they are presented to customers. I booked a 7-passenger Mitsubishi Expander through the SIXT website using the flexible booking option. When I arrived, I realized I didn't need such a large vehicle anymore and asked to switch to a smaller car that was available. I was not asking for anything free. I simply asked to be charged fairly for the smaller vehicle. Instead, I was told that changing the reservation would count as a cancellation and would involve about a 15% fee, which essentially removed the savings from switching to a cheaper car. So even though I drove away in a smaller vehicle, I still paid almost the same price as the larger one. This is what felt unfair. If a customer books a smaller car and asks to upgrade to a larger one, the company would obviously charge the difference. When the situation is reversed and the customer wants a cheaper vehicle, the same principle should apply. Travelers should also be aware of the insurance structure. I was charged about $107.55 for Third Party Liability, but the way it was explained at the counter made it clear that this coverage was minimal, and additional coverage was strongly recommended for about the same amount again. Also, if you rely on your credit card insurance instead of purchasing the company's full coverage, the security deposit increases from $1,000 to $3,000. The staff was courteous, but these policies were not clearly explained before booking. If I had known these details in advance, I likely would have chosen another rental company. read more

The biggest scam of a company, I rented a sedan initially, when I arrived I was told I was going to be given a jeep wagoneer, I don't need an SUV that size for myself so I requested a sedan since I saw some in the lot. I was given a BMW, wasn't shown prior damage and this care already had a scuff on the front right bumper. I was never given a prior to rent damage report or anything. I return the vehicle and now they're accusing me of causing the damage and immediately billed me $2,000+. INSANE. Will never use this company again and will be taking legal action. read more

Do Not Rent from SIXT - Class Action Lawsuit (They Lost) Returned our rental to the PBI airport location with no damage. Three days later, SIXT emailed a phony damage claim alleging a T-bone collision while only providing blurry photos of minor door/fender scratches and demanding $1,300. The provided "claims adjuster" number didn't connect to a claims department -- it led to a recording selling medical devices. Even worse, they sent an email asking for my insurance login ID and password to access my account. Absolutely not. After researching, I found countless similar Yelp reviews and a class action lawsuit alleging unauthorized damage charges. Once I formally disputed the claim, they dropped it. Rent elsewhere... and if you don't, document and photo everything!! read more

SIXT Rent A Car - Lawsuit overview - Car Rental Near Me - Charlotte, North Carolina

I contacted support and was ridiculed and told they cannot help me even after being escalated. A complete joke. The escalation department was horrible. read more

This company is a scam. The car we rented HAD a dent on the side, we took pictures AND told the person in the booth. After 3 months, we were notified that we had to pay for the car damage. After sending them our pictures, we heard nothing for two more months. Then we were notified the cost of the damage was going to collection. This company is a joke. read more

This company sends me a damage report for some barely noticeable bumper paint scuffs which may very well have been present at time I took vehicle. read more

BEWARE - I have never written a review before but feel obligated to warn people about this company. We rented a Yukon Denali XL from this "premium" car rental company for a trip. On our way back, the car broke down while driving down a major US highway. Thankfully I was able to steer my family to the side of the road safely but the car wouldn't restart. I get that cars malfunction and I'm not blaming the company for that per se, but it was the company's response that was baffling. We called the helpline number they provided and explained the situation. For the next 2 hours, they read their corporate policies to me for reasons why they couldn't help us, passing us off to four different people. Despite pleading with them to send a wrecker or another car or a driver or something they refused despite being aware of the dangerous situation. We were miles away from the nearest exit and it was pitch black. The car was dying so hazard lights eventually got dimmer and we were sitting just feet from the right lane. They said we were in too dangerous of a situation to send help and needed to get a wrecker to tow us to the nearest gas station before they could do anything. Obviously no wrecker has enough space for all the family and dogs. Finally they agreed to send a car from 3 hours away to our location (it had to come from an airport destination despite having a location 45 minutes away). By that time, I had began exploring my own options for getting my family home and ultimately hired a driver from a nearby city (Uber wasn't available where we were). Obviously this transcends bad service and shows a blatant disregard for customer safety. Feel free to move forward with the small discount they offer you but just know you are completely on your own if anything goes wrong with the car. I can tell you right now to go with another option and thank me later. read more

Rented a car for 4 days. Got a flat from a screw in the tire and called roadside assistance. Rep said the car had run flat tires and gave me the option to either drive back to the airport that day to exchange the vehicle or I could just return the car the following day as originally intended. If I returned the next day, I would be refunded for not being able to the car for a day. I was in town for business and had to use an uber to get to my meetings that day. Turns out I was deceived and lied to. Everything seemed good except after the trip, SIXT denied my 1 day refund and would only be refunding $18 for one day of the extra insurance coverage. They said because I booked through Expedia, there's nothing they can do. Pretty much a "too bad, so sad" response from customer service. I used to be impressed by SIXT services, but this experience has left me feeling flat. read more

Absolute garbage of a service, they require physical card over the counter, don't accept Apple credit card because it has no NUMBERS printed on the card, for real SIXT is the worst rental company to deal with, absolute joke, can't even cancel the booking read more

Experience went from bad to worse. They claimed I damaged a rim. I showed them pictures of the scratch before I even sat in the car to drive out the lot, as I have learned to record every bit of a car during a car rental to prevent issues and false allegations like this, and apparently, what they say is right, and their lame camera is more accurate than a video a customer takes before driving off. Customers take videos to prevent false allegations, and in this case, they just want to rip customers off and not care about facts. Videos and time stamps don't lie, but this company lies to make more money. Bait and switch. They offer good deals on cars to make false allegations a week after you return the car to make money. Not only are they forcing me to pay for damages that were pre-existing, but they are charging 200$ office fees to defraud me. STAY AWAY. PAY $10 MORE AND GO ELSEWHERE. I SUGGEST STILL DOCUMENT EVERYTHING, RECORD EVERYTHING BEFORE YOU LEAVE THE LOT!!!!!!!! read more

Total scammers. Provide false information and play games with rental. Cancelled my reservation and denied the car. Also they advertise cars they don't have read more

This is the second time I've rented with Sixt in Nashville, and both times the same thing happened: "We don't have the car you booked. You can wait indefinitely, or you can upgrade for a fee and leave now." No free upgrade, no downgrade option, no real choice. The first time I chalked it up to bad luck. The second time, with the exact same script, it felt like a scam. This is a classic high-pressure sales pitch -- scarcity, urgency, false choice. We ended up paying an extra $250 just to get out of the airport. I've already warned my family to avoid Sixt and rent with Enterprise, who've never pulled this tactic on us. I'd like my money back, and I'd like Sixt to honor their own survey question: "Was your class of car available or did the agent offer you a free upgrade?" The answer is no. read more

I was delayed getting into charlotte and instead of waiting for a rebooked 7am flight, I decided to rent a car and drive to rdu. The sixt app allowed me to book a car for pick up at 1am. This made me assume the car rental desk would be open at that time. I left the security area to go to car rentals to pick up my car and the desk was closed. I called customer service and they told me "I could just wait until the desk opens at 6am..." I told them the only reason I booked the car was so I could get home before 6am and to cancel the reservation. They told me it would be a $200 fee to cancel. When I explained how I assumed when the app allowed me to book a 1am pick up, the desk would be open, they replied "There's nothing we can do." Because security was then closed at 1am, I ended up having to sleep on the floor in baggage claim. I would recommend you don't allow someone to book a car for a pick up time that your desk is not open and teach your customer service reps to be a bit more empathetic. read more

Absolutely horrible company, first and last time renting a car with them . I will be writing a review any and everywhere i can . We rented a car with them from 10-30-24 to 11-04-24. My husband as always takes a video of the car, all the scratches and dents . 14 days later they send him a damage claim for $1,192 claiming he damaged (Incident Value - Door, rear, Wing /Fender, front). Thank god for iPhones that takes videos with date and time !!! SCAMMERS and to accuse your costumers of those claims is insane!!!!! It looks like they have a history of scamming their customers !!!! What a joke read more

SIXT Rent A Car - Outages scam charges - Car Rental Near Me - Charlotte, North Carolina

Do NOT rent from this company!! I currently have an open case from last week. They show a one inch "scratch" on the bottom of the front side bumper and are charging almost $800 in damages!! We inspected the car and saw nothing. Took a few photos but not of the bottom of the bumper. They use a photo machine as their virtual inspection. The estimate repair bill has 16 hours of labor! The "repair" appraisal is done virtually by a company they pay in another state. They will not respond to emails, even though they respond on reviews saying to email them. Such a scam! I have now discovered they lost a class action lawsuit for fraudulent damage claims!! Perhaps we need to start another class action lawsuit! Case#08755873 read more

SIXT Rent A Car - Cost of the tiny "scratch" - Car Rental Near Me - Charlotte, North Carolina

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Scam artist. Will lie about mileage and damage especially if you book with a third party and they see you have insurance

This company is awful. Zero customer service, care and reason. STAY AWAY!! Travel is unpredictable and they couldn't care less.. $1000 cost and no car.. read more

Tried to upsell and when we returned car they said there was damage. TG we took a bunch of photos and hindsight we should've rejected the car . It had a lot of damage. I sent photos and they dropped the damage claim. Just poor customer service and cars with too much damage. read more

Sixt a shady rental place that makes up fake charges after the fact. Thank god we used my American Express card because they made up a bunch of additional fake charges for things already paid for and wouldn't credit back the authorization hold. Amex investigated and denied payment for fake charges. NEVER EVER use this shady place if you can help it! I would give it a -5 stars if I could but 1 was the lowest I could give! And NO you guys have done NOTHING to make anything right. You continue to lie and steal/cheat. It seems that's your business model based on the majority of reviews. Charging us $95 for gas when we filled up the car upon return along with a bunch of other bogus charges is terrible. One thing you don't do is make anything right. So please don't respond to my review again. I've had enough lies from Sixt! read more

Horrible company. The clerk at the counter was just short of rude, but he was a gem compared to the guy at the rental booth in the garage. I was supposedly getting an upgrade but was given a smaller car and was told that was all they had, despite cars sitting everywhere. Pretty sure it was because I was returning it somewhere else. Had to stop and air up one of the tires. When I returned the car in Atlanta, the person working the lanes - yes, only one at one of the busiest airports in the country - wouldn't even make the angry family returning the car in the lane next to me move out of the way so I could pull forward all the way. The kid who had to get off his chair to walk over to take care of my car didn't bother to actually check it in so halfway home I get a message questioning if I'm keeping the car an extra day. The next day I get a receipt showing that I didn't return the car until that morning. When I try to get ahold of someone, all I can get is a Chat on WhatsApp. They want me to prove I returned the car with a picture or fuel receipt or proof that I flew out that day. Really? My reservation wasn't enough, so I had to dig out the fuel receipt but by then I was cut off because I didn't get it within the two-minutes they gave me, even though I had to wait almost 8 minutes to get a human. Of course, when I stated that they should have my picture returning it since I had to go through photo confirmation system when I pulled in, I was amazingly cut off. Only after giving the fuel receipt and the receipt for checking my truck out of the parking lot at the airport at home, which showed I was home on the day it was due back, was I given an adjusted bill with the extra day removed. That was thanks to customer service rep two. That's an hour plus of my life I will never get back. Oh, and they also charged me for extra insurance coverage even though I said my company covers all that so I didn't need it. Stay away...stay far, far away. read more

If I could give them a zero I would. We rented a car in July via Expedia and unfortunately we chose SIXT. We purchased the rental insurance in case of an accident. My daughter was driving and was the insured, a car hit her from behind and the car was towed and she was determined not to be at fault. Because we had the insurance and the driver was at fault, the damages were covered. We thought we were fine. However, SIXT's team picked the car up from the tow yard, once their team picked it up it was in their hands. However, their agent returned the car the day after the rental expired which we had no control over. SIXT not only charged $145 for one day, but they also billed our credit card for the entire rental even though we paid for it via Expedia. We contacted Expedia and they said the billing was up to SIXT. To make matters worse, we paid double to rent the vehicle and still had to get another car out of pocket for he remainder of the trip. So, the $246 rental ended up costing over $700 plus we had to rent another car to get home. This company is a racket and I am also extremely disappointed in Expedia for not refunding our money. Beware if this company! read more

After a long tiring travel day I go to get the car I reserved over a month ago and it was not there. So the gal at the counter said for $14 you can have. RAV4. I thought, great $14 a day!!! Except when put it my credit card in, it was a lot more. Then I asked why am I paying an up charge when your firm didn't have the car I reserved. She said I needed to talk to a manger. At this point I'm very tired. Luggage was lost, sat on the tarmac for a hour after landing and just wanted to get to my hotel. Well much to my surprise, the manager, Marlon reversed the charges and could not have been more pleasant. Marlon turned a 2 Star review into a 5 Star amazing experience. Thank you Marlon. read more

They charge 100 minimum if you cancel! A booking that was made thru Expedia website glitch and recognized immediately cost us $100 . I will never use either of these company's again. read more

What's a word that is lower than horrendous ? Had a reservation for weekend the hurricane weather came up the east coast, September 27, 2024. After multiple delays, we decided to cancel the trip and did so well within the window to received refund. Expedia assured me that flights, hotel and car were canceled. Shortly there after, I received a text from Sixt with a receipt for the car reservation that was canceled. Called Expedia and was given the response that Sixt didn't cancel reservation in time so I was responsible for the vehicle rental charge. It has been a few weeks and I am still communicating with them to get this resolved. Stick with the other rental car agencies. Our trip the very next weekend was with Alamo and it was perfect. read more

If I could give less than one star, I would. I rented a luxury car for 2 days to get back and forth from work as I had traded my old car in and was waiting to pick up my new one. When I got to the desk to pick up at the airport, the attendant tried to upsell me several times. He then put me in a pick up. I even asked when it appeared on the screen "I'm not getting that, right? I paid for a luxury utility vehicle." He said, nah, you're good. When I got to the garage to pick up, the attendant told me I had a pick-up and I told him I would not accept so he gave me a BMW. Shame on me, I did not fully check it over as I just wanted to get home after a long day. I noticed it had a strong smell when I got in it, but wasn't going to bother trying to find an alternate car at that point. I literally drove it home from the airport to my house and parked it in the garage. I then drove 11 miles to work and parked in my normal spot - in an open parking lot with no curbs, no islands - just long row of parking spots. The car only sat in my garage or the parking lot. I returned it 2 days later and informed the attendant it had a strong smell (like cologne trying to cover weed) and he agreed it smelled strong. He looked at the car and told me he'd tell the manager about the smell. 2 days later I got an email claiming that a rim had damage of 10 cm down to the primer. How the hell could I have done that when it sat in my garage for 24 of the 48 hour rental period and I did not park anywhere near anything that could scrape a rim "down to the primer"? They claim it was not there upon pick up per their "camera system" - but how do I know if the picture of the rim is even from the BMW I rented? I disputed the claim and said I did not scrape anything in the 2 days I had it. They subsequently came back and said I need to pay $571 to repair the rim (which includes a $200 "administrative fee"!) This is a complete scam! This is the second time Sixt has tried to claim damage to a car we rented that was not caused by us. I will NEVER rent from this company again, They are dishonest, fraudulent and deceptive. There is a reason you think you are getting a good deal - because they know they are going to make it up in false claims! What swindlers! I am going to contact the BBB and also post reviews wherever I can online and plan to continue to fight this fraudulent claim! I'll be surprised if they have the decency to respond to this complaint!! Save your money- rent elsewhere!! Don't say I didn't warn you! read more

BEWARE! This is a Scam Car Rental. Don't Trust Them. I'm unsure about the other reviews, but my experience suggests this company is only interested in taking your money while providing horrible service. They won't assist if your car has issues. Please read below to avoid a similar situation. I chose Sixt Rental through Priceline, wanting to try their service. At the airport, during pickup, I was pressured to upgrade. They advertised a "Black Friday deal," claiming it would only cost an additional $40 (which turned out to be untrue, and their blatant lies were shocking). The customer service was poor from the start, but I agreed to the extra $40, just wanting to leave. After driving for 25 minutes, I noticed the BMW's Bluetooth and sensors weren't working. I had chosen a luxury BMW for its safety and quality. Reaching out to them took an hour. The representative offered no solution, so I requested a manager. I was told the manager can't get on call but will call within 30 minutes. I drove carefully, aiming to report the issue to avoid any responsibility for potential problems. THE MANAGER NEVER CALLED BACK. The rental car nearly ruined my trip. I repeatedly contacted them as the sensors continued to malfunction. For two days, there was no response. Upon returning the car, I was advised to discuss the issue with the on-site manager. I informed him about the car's problems and my experience. He offered to waive the charge and provide a voucher. I emphasized the need for a thorough check before renting the car again. At the desk to return the keys, I discovered they charged me $141 instead of $40. I called the manager again to go over this again cause after a tiresome drive I just wanted to resolve this and go. To avoid discussing this in front of other customers, he promised to resolve it. Yet, upon checking my bank account after a week they charged me full price. They forgot about the vouchers and charged me the full price. They are now unresponsive. I'm sharing this to warn others: don't expect help from this company in a crisis. They are keen to upsell but shirk responsibility. I was constantly anxious during my trip, fearing any car issues would be blamed on me. Avoid Sixt. Hertz might charge slightly more, but they deliver on their promises. read more

Aya, before you post that you want to help, please do your due diligence on my issue. Throwing together as quickly as you can an "I want to help" reply to my complaint shows just how much you really want to get involved. Please look at my account and the numerous emails and calls I have made to SIXT to rectify this prior to blindly sending a note to my complaint. BUYER BEWARE! I would not even rent a toy car from SIXT. I rented a car from the Charlotte office in early November, only to find out that my vehicle was already given to another person, and I had to pay an up charge in order to rent a car. While driving, the car broke down in the middle of nowhere - I called and was told to take the car to a repair shop and I would be reimbursed as well as receive monies for my family missing a day at the resort we were driving to. Well, it is now close to 2 MONTHS LATER, and I still have yet to receive the monies for the work done on the car, or the monies for time missed at my resort. read more

I rented a vehicle from This location and they charged my card (2) times for the same amount. Why would you charge my card 2 times! I disputed it with my bank and they got mad and put me on the black list and I found this out by reserving a car with them in Houston and I was told that after I paid! I was so disappointed. Then I ran into another lady that said Sixt charged her card twice (2) as well! You should not have to worry about someone taking money off your card while renting a car that was already paid for and charged on my card already. I'm filing a complaint through the BBB in reference to this matter! It's considered FRUAD!! And they should be in trouble! read more

They wouldn't accept my drivers license because it was cracked with scotch tape. They cancelled my reservation so I can rebook with my wife's driver license. That's when they told me they didn't have any cars available to rent. I went over to their competitors and rented a vehicle with my drivers license and no questions asked. I always used Sixt when traveling abroad. This is the second time I've had to go elsewhere because of them. Disappointed! read more

Our first experience with Sixt was great. Not a good start as they did not have our car. We ended up with an awesome x5 and were very pleased. Next car rental we need I will definitely check out Sixt. read more

I have rented many cars, usually from Avis and Hertz, and now I know why. I needed to get my daughter to a location. Went the "cheaper" option and chose SIXT. It was torrential raining and when I was finishing up the paperwork, an employee ran the keys into the office. I was given the keys and told I am all set. Did anyone from SIXT come out with me, nope. I dropped her off and had zero issues during this time. I returned the car and two days later, am accused of a scratch on the front bumper? Literally impossible that they think this ok to scam customers!! I get a bill for over $600.00!! The pictures they claim could be from anytime!! This is a price in their "mind" is acceptable!! NEVER RENT FROM THEM!! They are so nice at the counter because they know it's about to be a whole lot more than what you thought was such a great deal! RENTER BEWARE! read more

I have rented from Sixt twice the first experience was perfect no problems at all. However, the second time I rented from them 2 days after the rental was returned I received and email and was told there was Damage (number 9072623210/88) on the wheel area. I immediately called and said there was no damage when I dropped the vehicle off or I would have said something. The Sixt gentleman walked around the car with me and said all good and I left. IF there was damaged he would have pointed it out right "NOPE" per Sixt claims agent they don't want conflict with the customer so they only check it in and then the claims dept will email you. WHAT so how do I know there is any truth to what is stated after I left. WHY not just say it at the time when it is dropped off so the customer is aware. Crazy!! I have been renting cars for 30 years now and NEVER had an issue ever. The damage they claim I did is only $663.00 but I didn't cause it so I am not paying it. I was told I should have taken an image of the car when it was dropped off..WAIT why would i do that is there is no damage?? Why because this is what happens if you don't. Even when I explained that I was no where that culd have caused this type of damage I was told sorry it is your fault. The Sixt agent said she was trying to get a supervisor to help, which would not help instead said just send to collections. Good off to collections we go!!! I know all rental companies are different and have different rules.. BUT NONE of them charge you for damage you don't cause. I recently rented from Hertz as I travel a lot and there was damage on the wheel well so I took a picture and shared it with the agent as I exited the lot and she laughed and said girlfriend that is just ware and tear don't worry about that. Interesting!!! So Sixt be HONEST read more

I would do zero stars if I could. First they charged me for a more expensive car than what I reserved. Then I was charged for absolute bogus damage to the car's rim that was existing beforehand. Terrible, terrible experience. DO NOT rent from here. read more

I recently rented a car for the first time from Sixt in Charlotte. The rates were reasonable, and the tech seemed advanced compared to the competitors. The pick-up and drop-off process was efficient. As someone who rents cars almost weekly, this was a test to see if switching from Avis Budget made any sense. Unfortunately, this is where the good news ends. A week or so after my rental ended, I received an e-mail indicating that I had damaged one of the rims. Sixt apparently uses a "perfect" AI camera system that unequivocally proves that a specific renter caused said damage. I was asked three simple questions: 1) Are you aware of the damage? I am not aware of this damage 2) Did you check the vehicle for damages? I did not check the vehicle for damages, and 3) Did you fill in all relevant details and upload photos? No. Why would I have details and photos if unaware of damage that I ostensibly caused according to their "AI". Fast-forward, it is Thanksgiving morning, and I receive an e-mail from Sixt saying that I caused the damage and was being charged $742.58. Happy Thanksgiving!!! Seriously, you e-mail me on Thanksgiving Day with a massive bill for damage to a rim that I don't recall causing. This is beyond tacky! I have rented cars for 30 years and never in my life have been charged for or even claimed to have caused damage to a single rental car. Sadly, I see negative reviews about Sixt all over the internet and should have done better homework before giving them a try. Rest-assured, I will never use them again and will share my experience as broadly as possible. Will also file a claim with the BBB and post reviews on other sites. What a shame that you use "AI" as a profit center. As a final note, on my rental agreement, Sixt notes the following unrepaired damage to the car. Why decide to repair what appears to be insignificant scratches on a rim when none of the damage below has been repaired. The vehicle has the following damage: Tire rear Bumper, rear Side view Mirror Tire rear Bumper, front Passenger side Driver side Passenger side Passenger side middle leaky scratch scratch Crack scratch 5 cm (down to primer) 5 cm (down to primer) 10 cm (down to primer) 5-10 cm superficial 5-10 cm superficial 3 cm (without paint damage) 3 cm (without paint damage) 3 cm (without paint damage) 3 cm (without paint damage) The vehicle has the following minor damage: Door, front Door, rear Bumper, front Door, rear Door, rear Bumper, front Passenger side scratch Driver side scratch Passenger side Dent Passenger side Dent Passenger side Dent middle Dent read more

Recently rented a BMW here and the experience was fantastic. Customer service was a bit slow, but just arrive early to make sure you leave on time. The car was decently maintained (they could have removed the grease stains from the light colored interior that maintenance clearly left behind), otherwise it was beautifully kept and great fun to drive. I definitely recommend renting here. I do wish they offered more locations though as it's difficult to rent a nice vehicle through other rental car companies. read more

I went through Expedia to rent car from Sixt at the Charlotte Douglas Airport. It was pre-charged rental. When we arrived from our flight, I arrived to the Sixt desk to check out the rental. He took my drivers license info, my credit card and I did the electronic signatures. He said I was ready and that I just had to go up to the garage to pick up my car and it will be waiting for me. I thanked him and told him that I'd go up to get it. I wanted to check in before they closed so my husband went to the luggage carousel to get our bags. I waited for him so that he knew where to pick up the rental. I noticed a Sixt employee (maybe the manager) coming down escalator with a large metal box (going into back office) then I saw the employee that processed me leave. He saw me waiting and didn't say anything to me or to the man with the metal box, about making sure I get my key. I decided I should go to the garage to make sure my car was still available. I bumped into another employee who told me that their garage was closed and that I was too late to get a rental. I told her I already checked a car out. She said I doubt you'll be able to get it. I went up to their lot and went to the car that fit the description of my rental. It opened but with no key. I went to a few other cars in their area and all were locked. So to my anger and frustration, there was no key left for us and everyone went home without leaving me a way to take the vehicle. I called the Sixt customer service and she told me that I didn't get charged through Sixt. She said she would leave a message and someone would contact me. I contacted Expedia and they said that they will need to request refund through Sixt. I received a call from a Sixt manager the next day apologizing for what happened and stated he would make sure we would get a refund. He also said he would talk to the employees to coach them about the situation. I followed up with Expedia and they said that they were still waiting for Sixt to return the message. I just received an email from Expedia stating that Sixt has a strict no refund policy therefore I would not be granted one! Basically, I paid for a rental I never received keys for and had to rent from Budget Rental (who was fortunately open) because Sixt never left me my key. Then I get an apologetic call from a manager who lied telling me they would ensure I get a refund!! How do they not refund me when they did not leave me with the key to the rental??!!! Epic fail read more

The car rental was not available at the reserved time, had to wait over an hour. Turned the car in before my flight, everything checked out good. 2 days later I was accused of damaging the car. There was no damage when I checked the car back in. read more

Shana Smith was an amazing help with my car rental. She made me feel at ease and she was totally professional. Thank you!

If I could give a 0 I would. Rented car in unlight garage--so couldn't see the tiny chip in windshield that was a foot taller than me until after I left and was under streetlights. Then charged me 3X what this would have cost to fix (nailpolish was all it needed). NEVER DO BUSINESS WITH THIS COMPANY! read more

If you meet Issac, you immediately notice the wealth of experience in the travel industry. Amazing service, should be running the department if he is t already. read more