Horrible service! I reserved a mid-sized. I go to pick it up and they tell me that they no longer have that car unless I wait until noon for a mid-sized car to return. Clearly not an option at 9AM. I ask for another car. The manager tells me that for an upgrade (a full-sized) is an additional charge of $50. Not happening since it's not my fault they didn't have the car I reserved a week ago for early morning pick up. They did not have any smaller cars either. We argued back and forth that Advantage must honor the reservation and provide any available vehicle at no additional costs. No dice with this so-called-manager. I canceled and walked to a different company, which also did not have a mid-sized but offered a full at no cost. Horrible company! read more

1 employee working. 2 in line in front of us. He does the paperwork. Takes them downstairs. Apparently does everything that needs to be done down there, then comes back and starts the contract for the next person. Nothing quick or efficient with this system. Be prepared to wait! It was 35 minutes before the first employee spoke to us. The car we got was filthy. Spill, sticky spots. Dirt. Grass. read more

*update Wayne called me the manager is im the Nashville location about my comment made on yelp in charlotte he then told me that i need "watch what i post" that sounds like a threat to me. I will be taking further action. customer service and professionalism is lacking with this company and by the looks they are going no where fast!! So KIM the self proclaimed manager is very rude. And should not be working there. Let me say if you are thinking about booking thru them DONT!!! I returned my car "detailed" which i paid for with my own money. To be comfronted by Kim saying she smells spray and smoke. She then says that the smell was cigarette smell i advised kim that i do not smoke cigarettes she then changed her story to " i turned on the heater and it smells like marijuana" i advised her that i did not smoke inside of her car we are in the south come one u really think im goin to smoke in the south. I advised miss kim that i had the car cleaned out due to it having crumbs and dirt from the snow out in it. She then told me that " u had it detailed theres crumbs in between the seats" i asked her to show me and she couldnt. She was the only person working and with attitude at that. She told me she would charge me $200 for deposit to go get it detailed to remove the "smoke". I asked her for her name she refused and said she was the manager i asked for business card she denied me of that. I called customer service to complain about the service and allegations against me ... the customer service reps over the phone sent my complaint to miss kim and she called me chastising me and being condescending. Pretty much telling me my complaint wont get further than her since she is the manager. She then tells me that she is pregnant and her smell is perfect and she knows what she smells etc. after calling back and advising her of her reviews on yelp she then told me some one will be reaching out to me regarding my complaint. This place doesnt seem like they make over head so they charge customers outrages fees. Oh and during the duration of having the rental thy charged my card different amounts randomly. Kim is bad for business and needs to find a job that has nothing to do with customer service. When i told her anout her self she told me that she is from up north idk what she meant by that but ill be disputing this with my bank as well as seeing she takes accountability for how she is so dismissive and lies to try to get a deposit to make quota. read more

AVOID THIS PLACE!!! Kim, the Regional Manager (how does that happen) showed up late for work this past week, and was rushing around to set up the cage in the CLT Parking garage. We landed at 630am, had an appt at 9am, arrived at the Advantage counter inside the rental terminal and ALL other rental companies had employees PRESENT and attending to customers. The Advantage counter was empty, no sign instructing customers to go to parking garage. Three of us customers were irritated and went to the outside office on the 3rd level. Kim should have showed up on time, and instead was telling us we had to wait closer to our appt pick up time. It was a complete mess! Untrained employees under the direction of Kim. Please avoid this place it is just a mess until they can get someone in to train, and show up on time to accept customers and deliver quality customer service. They overcharged me on the return time. This place is a complete disaster! STAY AWAY! read more

I would give them zero stars if I could. I rented a car in Charlotte NC used it here, and traveled to Virginia before returning it 9 days later. While in VA I received a $2k charge on my credit card. I called my credit card company and told them it was fraudulent after finding out the info/company charging me was based in Daytona, and I had no clue what it was. Come to find out in the VERY fine print of the rental agreement if you take the car to any other surrounding state around NC, you are fine but NOT Virginia. It was a $1k charge. I cannot make this up. They literally took $1k from me with NO REFUNDS. I was not told at all when I picked the car up I couldn't take it to VA, but all other surrounding states. When I returned the car, I wasn't given my final bill either. I had no idea until days later when I saw my $2k bill and passed out. I immediately called, and Kim Carter called me back in management. She told me the employee at the front desk had been there for years (who by the way was not very kind and had a very dry personality) and she told me she was almost certain she told me. She wasn't there how did she know? Watch the cameras, that lady NEVER told me not to take it to certain geo locations or hmmmm would you take it for a $1k charge?? No I would definitely have not! She called me from an unknown number, left me zero messages, about the charge when they charged me. I don't answer unknown numbers due to too many scam and telemarketer calls. She didn't leave a voicemail which I have proof of. Now they want their $2k, and there's nothing they can do?? I was in shock. You need a lawyer, dictionary, magnifying glass, and about 3 hours before you BOOK ANYTHING nowadays. It's all becoming such a huge scam. Kim told me already 4 people fell for this just recently? How is this legal? I feel inclined to hire a lawyer for this.. for unnecessary fees that they charge. $1k is a lot of money.. just to drive it across a state line and then to return the car in perfect condition. Renters beware. They lost my business forever as well as all of my friends/family. DON'T RENT HERE.. they will charge you ghost fees and you WILL Have to pay them. read more

Do not rent from here. The lady at the counter doesn't know what she is doing. When we returned the car they charged us $133 for fuel. We brought the car back full. When trying to get a hold of someone they hang up on you and send you to voicemail. Do not return calls, etc. Worst. Service. Ever. Update- we spoke to someone who admitted they made a mistake and I can't even make this up instead of refunding it THEY CHARGED US AGAIN. I ended up just dealing with my credit card because this company is clearly useless. read more

This rent a car place was amazing. The people are exceptionally nice and accommodating. I would only use them in the future.

I reserved a car though my company and when I arrived I was told that there would be at least a one hour wait to pick up that car. This is no way to run a company that needs repeat business! read more

Advantage Rent A Car - Car Rental Near Me - Charlotte, North Carolina

Great pricing. And I ended up with a great car - a Ford Fusion Hybrid. If there's one trade off, it's the service. When I arrived late Tuesday night, there was only one employee to check people out. When I returned my car on Sunday, there was no one to check in returned cars. Eventually, I found someone who said he'd email me a receipt. As promised, I got my receipt within ten minutes. read more

Got to CLT early in the morning around 4:30, came to Advantage kiosk in the parking garage since it's too early for the counters at the car rental terminal. Tracy Had just got to work at 5 am and she was ready to start her day with a smile and greet her first customer for the day. She made the rental process quick and easy and I was on my way in no time. Did my business and came back to return the car back at the airport at 3 pm and Tracy was still there, again she greeted me and check the car, printed a receipt and I was good to go. A pleasant experience and one good employee sets a great image for his/ company. I'm sure I know where to rent from the next time I'm in Charlotte. read more

Advantage Rent A Car - Car Rental Near Me - Charlotte, North Carolina

Don't return the car without full tank or they charge $9.00 a gallon . What a joke , I'll never rent from you again. Your vehicles are junk too .. read more

I arrived from California to Charlotte Douglas international airport on 11 January at approximately 9:35 PM. I picked up my luggage and then I rushed over to the counter of advantage rent a car and much to my surprise there was nobody at the counter but I did see a sign that said please go to The third floor to the advantage Rent-A-Car kiosk and guess what nobody was there Either! This is absolute lunacy I made a reservation to pick up the car at 10 PM and everybody was gone. I ended up taking Lyft home which cost me almost $40!!!! I've use this rental car company before and they've been awesome but tonight I was so disappointed. read more

The company gets one star for not having a car available BUT the agent named Calvin did a remarkable job of finding one and maintained a pleasant and helpful attitude during the ordeal. So hard to rate since the agent was incredibly nice and helpful even after a greater than 12 hour day.. read more

If I could give 0 stars I would. I was instructed by sign at the counter of rental desk to proceed up to the 3rd floor kiosk to rent my car. By the time I got there the man said I had to go back down now. I was tired after traveling and they refused to let me check out at the kiosk - why were they checking people out just a few minutes ago at the kiosk and now it was impossible? STUPID! Took my business to Dollar. read more

I rented from a third party and the policy is NOT there. You also have to use your own car insurance and pay an extra twenty dollars a day to have unlimited miles. Don't do it. It's awful read more

Be very careful with this company. I booked a car in February through CarRentals.com to pick up at Charlotte, NC airport on May 18. When I got to the rental car desks I could not find Advantage. Finally I asked at another desk and was told that they had left the airport. Meanwhile I had been receiving confirmation emails and even a text with pick-up instructions after I arrived at the terminal. Fortunately, I was able to book a car on the spot from another company, but for much more money. I am angry that neither Advantage or CarRentals.com bothered to notify me that the company was no longer operating out of Charlotte. read more

The gentleman at the counter was trying his best. The line was very long to receive my rental car. Looked like they were short staffed and short on cars. Maybe it was just a random bad day? Maybe not, not sure. read more

The staff were extremely friendly and had me in and out with my car very fast. The signage was a little confusing as you do you need to check in downstairs and then go upstairs to pick up the car along with your paperwork. The staff definitely made this a very pleasurable experience #AdvantageRentACar read more

You can make a car reservation, but don't expect them to honor it. Checked in and was put on a 5 deep waiting list for cars to come in. Agent was friendly enough, told me to get something to eat at the airport she would call when one came in. read more

Advantage Rent A Car - Car Rental Near Me - Charlotte, North Carolina

This place is the absolute worst! Staff is unprofessional smacking gum rolling eyes when you request anything you already paid for. I reserved a mid size SUV and they tried to put me in an economy, when I asked for something a little bigger it was an issue. I waited over an hour for my car and it still wasn't what I paid for. read more

This is my first time renting a car so I was very nervous. I missed a connecting flight and couldn't get on the next one so I figured driving would be easier. The people at advantage were nothing but amazing to me and made it so easy. I walked right off the terminal got in the car went on my way and returned it without any problems. I called multiple times to make multiple changes and every time I did I was answered with a "no problem you're all set" even late at night. I initially chose advantage because of the low pricing. I thought that maybe I would have worse service because it was cheaper than the other options and yet I can't imagine having had better service. read more

Don't even bother making a reservation for this place, because they don't reserve, they give away all the cars they have at a first come first serve basis. They will make a ton of excuses as to why the reservation wasn't a sure thing. This really sucks when you are on vacation and have to wait hours for someone to return their car. They have the most incompetent people working at the desk, so don't expect anything from them. read more

I see all the ratings for this company and maybe it is the luck of the draw. I had nothing but a good experience including a free upgrade. Every step of the process went without delay. Also, when I needed to add a few days Advantage did so at a reasonable rate where I know Budget and Dollar charge a ridiculous amount for additional days. Enterprise simply does not answer phones nor emails so I do not know what they would charge. read more

This place is terrible cancelled the reservation. then after rebooking they assured us there would be a car when we arrived at the airport. When we get there we were stranded no car at midnight. read more

We had a car reserved. When we got to the rental counter, the line was about 4 deep. That short line took about it 40 minutes...and they had no cars. They began telling the growing line that they were out of cars and needed other people to return cars so they could give us all cars. Apparently they have no inventory management - at an airport, where they should have cars all over the place. They had four cars sitting in spaces, and we asked why we couldn't have one of them - they said because the tags had expired. Unbelievable. They can't even keep the little inventory the do have drivable. What a joke of a company. If you want to actually get the car you pay for and reserve, DO NOT RENT FROM HERE. read more

This is the worst place I have ever visited . Just one person working. I made a line for 1 hour and half. It's ridiculous. They should just close better. read more

Great place to rent a vehicle in Charlotte. This is my fourth time renting with Advantage-Rental-Car and I've yet to have any complications with them. The staffs are really friendly and usually more than accommodating when we need to upgrade to a larger vehicle. I recommend making a reservation but if you ever need to rent a car in Charlotte, this is the place to go. From my experience, it's always been cheaper than its competition. P.S. Opt for the unlimited gas promotion they have if you plan to travel more than 200 miles and don't want to worry about filling it up to a full tank before you return. read more

never ever will rent from these thieves again!!! they charged me an extra day....$139 but because i trusted them i told them to just send me a receipt thru my email, i had no proof!!! beware beware beware read more

I made a reservation with Advantage weeks ago. When I arrived (early) to pick up the vehicle, there was a line about 15 people deep and only one person working at the counter. After an hour and 15 minutes in line, the employee told me that because I'm a local renter and don't have a flight booked, I cannot pay with my debit card, and I have to have a credit card in my name. None of this was mentioned in the terms and conditions upon booking. The employee blamed Travelocity. She would not let my roommate use her credit card or transfer the reservation into her name. She was unapologetic about the situation, and when I asked to speak to a manager, she told me the manager wasn't there, and I needed to step out of the way because there was a line of people behind me. I called customer service to make sure I wouldn't be charged for not picking up the car, and a hold had been placed on my account. Thank god I called. The customer service rep was extremely nice and reversed the charge. Unfortunately I can't say the same for the woman I dealt with at the kiosk. read more

Do NOT rent from this place. If I could give a minus 5 I would. They advertise low rates and then pull a bait and switch. I reserved and was confirmed for an economy car. When I arrived they said they didn't have any economy cars but I could take a small SUV for the same rate. They then added a $25 per day upgrade fee after saying the car would be the same rate. I called and emailed customer service to address this and they keep sending me a copy of the contract. No phone call no explanation refund yet! ADVANTAGE IS A RIP-OFF STAY AWAY. YOU HAVE BEEN WARNED. read more

Twenty five minutes passed and I am not even half the way through the line. Only 2 clerks checking people in with a line of more than 12 people waiting! It would have been worth shedding an extra $100 to get a car from Hertz, Alamo, National or enterprise! read more

The representative is rude and racist. She did not want to help me with my situation. I was unable to pick up a car. The third party agent wants to verify the situation by phone. The representative refuses to pick up the phone call due to helping other customers. When there was no customer, I asked her whether she was willing to pick up the phone call. She said 'I'll only if no customer showed up.' I am confused why I'm not treated as equal as other customers. Why I have to be put in her lowest priority. While, she was extremely nice to other white customers. I'm not happy with my experience. I did not remember her name. She is a 60yrs old while late with short white hair who was on duty on 1/9/2018 around 1pm. Hopefully, the management will pay attention to this incident. read more

Should be disadvantage rental car. I made reservations 2 months before I traveled to Charlotte-Douglas airport. I arrived at 10:30 PM and was told they didn't have any cars left, they had all been rented. That was it, no help, no nothin. It didn't matter that I had a reservation. See ya, goodby, no cars. I had to rent one from Alamo and it was $441.00 for Wednesday night to Sunday morning. Supply and demand, last minute, take it or leave it. My original price thru Expedia with Disadvantage was $181.00. I contacted Disadvantage and they were going to pass my complaint on to a supervisor and they would call me right away. I'm still waiting, ya right. I did contact Expedia and they refunded me the difference between the disadvantage price and the Alamo price. Expedia does it right!! Avoid this companjy. read more

Monday 11th there was a storm that caused a lot of cancellations. When I got to the car rentals I jumped inline to anyone I could. Advantage had hiked their prices up from $18 a day rate for economy to $65 a day. In total for Monday evening until Friday 0500 drop off it cost me $551 dollars. They are absolutely disgraceful. When I got to my car, the interior was covered in digs hair and I was given an option, there's no more cars in my class so I can upgrade for more money, or I'll have to wait until it's clean. 40 mins later the car comes back. Never ever again will I use this company. read more

The rental car and leasing experience was fine. The problem is Advantage's policy on fees charged for highway tolls. I had a toll for $.60 (cents), and was charged an additional $25 "administration fee." When I called to inquire about it, I was told it was in the contract, but nothing was ever explained to me about this charge at the time of rental. I understand the need to cover such administrative costs, but this onerous level is outrageous. The company can at least make a point of informing customers of these hidden charges, so we can choose an alternative method of paying the tolls if we want. I'll look for another company with a fairer policy. read more

Avoid! Advantage is good at coming up with a cheap contract on Orbitz and upping all the charges and fees. First the taxes and fees were $20 more than agreed. Then they said they wanted a $200 deposit. They asked if I wanted a car with a GPS i said OK but then I saw he came in with a portable GPS for an additional; $50. I was like...NO! Then they showed me to a car that smelled like smoke. They had already entered me as having rented this car. I said I want a different one, it smells like smoke. So they gave me another car. It was ok. I drove it for the duration of the trip. When I got home, they had charged me a hefty fee for "changing cars"(!!). I got on the phone with them and they would only give me a partial refund, not what I was due. I had to take up the $165 overcharge with my credit card company, lots of time and a pain in the ***. Avoid! Go with the big names, and just suck up what they charge. At least you pay for what you sign up for with those folks. read more

Like others have mentioned, this company has terrible customer service- I rented my car at the RDU location through a third party, thought I was saving money! And like others mentioned they try to up-sell you on products. They also put an additional $200 hold on my credit card that was supposed to be released upon returning the car. What they FAIL to tell you is that your bank may not release the hold for 3-10 days, depending on your financial institution. I reviewed my credit card statement and it's still showing a pending hold for the $200 PLUS the money I prepaid for the gas. Never again. read more

Nothing wrong with the car itself, but the lady behind the counter needs some more customer service training. I was with my son, who was to be the driver and I thought I paid for the booking online through a 3rd party. I got to the front desk and the woman (older Caucasian woman with short hair) informed me that I could not pay for the car, and that my son had to use his credit card, fair enough. But the way she explained it was very abrupt like we were trying to scam the company or something. And then when I tried to get some clarification on what exactly the policy was, she rolled her eyes like I was stupid even though she hadn't explained it very well. After that, she tried to upsell me on the insurance, which I didn't need, but while discussing the insurance she only addressed my son and wouldn't look at me. I'm mixed race but my son looks white and has a different name, so I'm not exactly sure what was going on. But I really didn't like the way I was treated and my son noticed it as well and said the woman was mean. read more

NEVER rent from this provider. I booked a rental car using expedia which stated I had unlimited mileage only to come to the airport and be told that this location does not do unlimited mileage and charged me $20 per day for mileage. Despite all documentation I have from Expedia stating that I had unlimited. When I tried to refute the charges it was declined. This is a total scam by both Expedia and the rental car company. I will never ever use this company nor recommend them to anyone else. Terrible. Criminals. read more

First off when we went to the rental counter we waited for over 20 minutes with 3 other customers to a rep to even show up. No other rental company had this problem as I watched. Customers were being helped from ever other company! Finally when the rep showed back up and helped us she said they had no cars left!!! I told her I rented the car in August! She left to check if they had any cars let for 15 minutes. She finds out they only one car which was dented up and smelled LIKE SMOKE!!!!! I rented this car back in August how do I not have a car??? She blamed the travel sites saying they continue to rent cars even when they dont have them. Sounds fishy to me.... We sprayed it daily to help with the smell but it didn't get rid of it.Nothing like renting a car for a week smelling smoke. The side airbag plastic compartment was falling off. I would not recommend you guys at all. The ladies I dealt with were nice but this is a poor way to conduct business. All I received was a 50 dollar credit. For having a dented up car that smelled like smoke!! Really nice.... I know the their prices are lower but trust me it isnt worth the hassle and driving a ghetto car that smells like smoke if they even have a car for you!!! read more