I reserved a Limo Sprinter for my Mother's milestone birthday. The family was all excited to have…read moreeveryone travel throughout the city in a single vehicle - it helped that it was a "limo style"...We had a few minor hiccups, but I must admit, the entire National Team at Tampa International is committed to excellence. When I say that I couldn't be happier - I mean it. From the moment that it was noticed, front line employees took the initiative to involve management. Management quickly stepped up and fixed everything. Few things are perfect, things just happen. You have to acknowledge and respect when there is a culture of "excellence without excuse". Kyle () and the team are doing an excellent job! Here's to another successful rental, a happy family and a holiday/birthday weekend well spent.

Ten years have passed since my last review of National at TPA, and it felt like the right moment to…read moreoffer an update. A lot has changed around the airport, but National continues to deliver the same dependable experience that made me a fan in the first place. Tampa has shifted all rental cars to a separate facility that you reach by shuttle train. The ride takes about five minutes, it runs smoothly, and in the handful of times I have used it, I have never had a delay or a hiccup. It is an easy, predictable part of the arrival routine. National is simple to find, and as an Emerald Aisle member, I still get to bypass the counter and head straight to the garage. I used to be Executive, but I am regular Emerald now, which means choosing from a slightly lower tier. That was not a problem today. For this visit, I specifically wanted a minivan and had my pick of at least a dozen, walking right past a row of SUVs and sedans to get the most boring and generic one with a Florida tag. Exiting the facility and heading to downtown was just as smooth. A friendly agent checked my ID, waved me through, and I was on the road within moments. The van itself was spotless, had fewer than 2000 miles, and ran without a single issue for the entire week. Returning the car was equally straightforward. The signage is clear, the lanes are well marked, and the whole process moves quickly. I had the email with my final receipt before I even stepped back onto the train to the terminal. National at Tampa continues to be a reliable choice for me, and I expect to keep renting from them whenever I fly through TPA. [Review 44 of 2026 - 2228 in Florida - 25234 overall]

Dropped off my rental car here. Two folks with scanners checking in returns. Love how efficient and…read morequick they were. Took maybe 5 minutes if that and receipt was in my email before I waked out of the building. I don't rent from Enterprise often as I rent from another company but realizing that generally Enterprise excels at service.

Yup gonna have to give this one a two. Everything else was…read moregood except for this one thing; my money! They charged me for refueling their tank when I explicitly filled up their tank before we went to the airport. No other issues but when it comes to increasing my bill for something I know I did becomes an issue. Making a review via Yelp too! #yelpelite #googlereview

Slow check in, and not during a busy time. Many customers in line for one agent, and check ins…read morewere taking 8-12 min each. The company should hire more agents, they never had was nice at least.

Out of anything I have ever or could ever review, there could not possibly be anything any worse!…read more Complete failure of business structure. 9pm at night no one in the airport or lines at any other rental place. 12 people in line, 1 worker. 10 minute average time per person. I called their customer service, and the service rep had NO clue what was going on. Asked me 4 times if i was at the Fox rental counter. Note this was booked with expedia and be aware if you plan to book with them and it goes through Fox. Find another option!!! Save the headache. I would absolutely steer clear! Dumspter fire of a location or situation here.

DO NOT RENT A CAR FROM THEM!!! These people are straight scam artist. 1000% charged my card 200 and…read morehave been spinning me for a week about it. At this point I don't even know what to do. CS will straight lie to you and you catch them they don't even care they just makeup another lie. Update.. after calling this place everyday for a week. Getting flat out lied to and them doing everything in their power not to own up to flat out robbing me for $197. I call today and told them I'm reporting them fraud. They said they will give me $37 dollars back. I have no idea how this place don't have a class action lawsuit against them after reading all the reports of fraudulent activity just on here. Edit: Now it been 3 weeks since I returned my car. I wake up this morning and they are trying to charge my credit card. This entire company is a scam. This is the scam they hit me with. I showed up to get my car. The guy at the desk said I was late picking it up. I wasn't though I was right on time. I had just made the reservation and had a hour drive to get there at 5pm. They put it down pickup at 11am return 11am. That's 4-5 hours before I even made the reservation. So I had to pay for an extra day. They have all kinds of these little scams.

Small scratch identified on rental car vinyl wheel well upon pickup. awhile car looked like had…read morebeen in cat fight with scratches/dings thruout. VIDEO/PICS taken prior to leaving with vehicle showing scratch- which is in plastic wheel well cover and actually minimal - i wouldn't give a second thought on my new vehicle After return, Sixt is making a Damage claim. I've read multiple complaints regarding this type of scam specifically with SIXT @TPA; never had a problem with them before but i'll NEVER USE SIXT AGAIN. Criminal behavior

I wanted to share my positive experience because I know this location has received some mixed…read morereviews. The day before my scheduled pickup, I was contacted and informed that the large SUV I had reserved wouldn't be available and that they could only offer a 5-passenger vehicle instead. Unfortunately, that wouldn't work for our needs, so I asked them to cancel the reservation. Later that same day, I received another call letting me know that things had changed and the vehicle I originally requested was now available. The gentleman I spoke with on the phone wanted to see if I'd like to reinstate my reservation, and of course I said yes. When I arrived early the next morning, I was greeted by a friendly staff. One gentleman showed me to my vehicle, and while I was outside, the same gentleman I had spoken with on the phone (whose name I unfortunately don't remember) came outside just to thank me for my patience and understanding throughout the situation. He absolutely didn't have to take that extra step, but he did, and it really meant a lot. When I returned the vehicle on Monday, I was greeted by that same young man, and he even remembered my name. That level of personal customer service is rare these days. I was honestly a little nervous after reading some of the negative reviews, but my experience was the complete opposite. The team went above and beyond to make a difficult situation right, and I truly appreciated their professionalism, communication, and kindness. Thank you for the excellent customer service!

Enterprise was giving me such a hard time to try to move my reservation from one location to…read moreanother and Brian was such an amazing help. It took him less than 10 minutes to get what I needed done if you ever need any assistance come to this location.

Too expensive and don't offer any insurance coverage. Also need to upgrade there vehiclesread more

Great customer service and great deals on rentals and used cars as well stop by or call todayread more

This was one of the quickest and most friendly car rental experiences i have had from any airport…read more When checking in, Kyle was amazing! I love the express check in. He made it quick, informative and even honored the price quoted via online when the actual price came up more!! The car was exactly what i needed and was very clean! Upon returning the vehicle, Fabian made it quick and easy! He was polite and super helpful!! This is what great customer service and care should look like!! Well done Alamo out of Tampa International!!

Rude, unprofessional and just bad at their jobs. Go to literally any other rental company…read more This place sucks and the lady at the checkout gate probably kills puppies in her spare time for fun.

Excellent service from the Sixt at Tampa International Airport from the minute I walked in. Also…read moreAnthony was awesome for taking video of car before my departure.

We had an outstanding experience with Sixt Car Rental in Tampa! From the moment we arrived, Everett…read moreat the front desk made us feel welcome. After our long flight, he greeted us with a smile, offered us water, and got us checked in quickly and efficiently. The highlight of our experience was that Everett surprised us with a complimentary upgrade to a better vehicle. The car was spotless, in excellent condition, and made our trip even more enjoyable. The entire rental process was fast, professional, and stress-free. We really appreciated that no one tried to pressure us into buying extra products or services. The customer service throughout our rental was exceptional. Thank you, Everett, for going above and beyond. You made a great first impression, and we'll definitely choose Sixt again the next time we're in Tampa!

Andy helped out with everything very quickly and respectfully also gave some nice recommendations…read moreon some things to do as well. Great service and person would highly reccomend!!

One hour wait, one attendant, 3 people in line. I rent with them every time I am in Tampa, feel…read morethis is my last time.

Worst rental experience ever. Trapped and forced into buying more insurance and the prepaid ez…read morepass. They lure you with cheap daily rates to get you there where you're trapped. Paid for "full sized" car and instead got a Nissan versa with a leaking tire. Dirty business practices. UNSAFE. Dishonest! Said they would be there Monday morning to shuttle me back to airport and NOBODY was there at 6:15am. Had to call Uber and scramble to airport. Never again! I pray God exposes this business for its unethical practices and I pray people/future customers read the reviews before the same thing happens to them. Also the addresses are all different. This cypress address isn't to the location. Spruce street is on my invoice but the actual building is 4622 w Boy Scout blvd. Probably on purpose. Avoid at all costs!!

They pull a bait and switch once you rent the car and see the actual price breakdown. I went to…read moredrop-off my vehicle and no one was at the facility to take the keys. I had to take an Uber.