Don't wasn't your time here. Complete joke. No one knows how to do their job. They gave us the run…read morearound for 2.5 hours so we finally left and will go somewhere else. Congrats, you lost 2 customers.

Megan the Receptionist is very rude, put me on long hold /dead air, then hung up on me while I was…read morespeaking and is the face of the company and this dental office which gave a horrible first impression. Definitely do not feel comfortable seeing any dentist about my dental health here at all. Lost me as a patient.

These guys are great. They make sure to call you before your appointment. They know your name when…read moreyou walk in, and the entire staff really nice. It's one of the best dentist experiences I've had and I don't like going to the Dentist.

Terrible service, over charge and booking is months out. Moved to the area, tried Prestige hoping…read moreto find a family dentist. They wanted to replace every filling I have ever had with a crown. I started with the plan they created. The actual problem I had was an implant coming loose. They ignored it, kept trying to get me to put more crowns in. But then charged for implant maintenance. Finally gave up and found a Dentist that would actually help.

Be very cautious - all about money, not the patient…read more I visited Mason Dental for a new patient exam after calling ahead and confirming that my insurance will most likely be covered. I was told that insurance would be verified and that they would submit everything for a coverage estimate prior to treatment. After my exam and X-rays, I was informed that I had periodontal disease and would need scaling and root planing. I was also told I had approximately nine cavities and was strongly encouraged to proceed with laser treatment that was not covered by insurance. At no point did I feel I was given clear, conservative options or a breakdown of urgency versus elective procedures. The initial visit resulted in a $200 charge, and I was quoted approximately $800 for the recommended deep cleaning. Because the diagnosis felt significant, I sought a second opinion as I've never had periodontal issues and receive regular cleanings (I worked in the dental industry for years). At another dental office, I was told that I do not have periodontal disease and do not need scaling and root planning cleanings. Their review of my X-rays showed no signs supporting that diagnosis, aside from two isolated pockets near areas where my wisdom teeth had previously been extracted. Then was informed I have two areas on my molars that needed very small fillings on the occlusal areas. They were shocked my Mason Dentals treatment plan! Based on this second opinion, I'm concerned about the difference in diagnoses and the treatment plan I was given. I would recommend getting a second opinion before proceeding with Mason Dental.

I've been going to Mason Dental in Grapevine for the past five years, and as someone with severe…read moredental phobia, I can honestly say they are amazing. I tend to get very anxious beforehand, especially when something unexpected happens, but from the moment you walk in the door, the entire staff and doctors make you feel comfortable and at ease. They use the newest dental technology and are clearly committed to continuously educating their staff, which really adds to the level of care and confidence you feel as a patient. The compassion, professionalism, and follow-up are truly exceptional. I also want to give a special shout-out to one of their newer dental assistants, Aubrey. She was an absolute pleasure to spend several hours with today, and for the first time ever, I'm actually looking forward to my next visit. I can't recommend Mason Dental enough

Kindest people, always on time, fair prices! Couldn't recommend this dentist or staff any higher!…read moreGreat people.

Friendly Office and Staff. Great service, always on time. Thorough and pleasant experience.read more

The only thing I regret is not switching to this practice sooner! Dr. Peterson is extremely gentle…read moreand competent - had two old fillings replaced with no pain and no issues after. The practice runs very smoothly and everyone there from the hygienists to the front desk is professional and lovely to work with. So glad I found them!

Dr Peterson and his staff are always smiling, friendly and helpful. The technology used has come a…read morelong way from years ago and it amazes me every time I need to go in. Very personable and knowledgeable !!

The allonx procedure has been one of the best decisions in my life. I'm so glad I came across Dr…read more Iskandar, he's very knowledgeable and skilled. I look and feel like a million bucks. Highly recommend!

4 years in and I am still so incredibly happy with my smile. I have had no issues at all…read more In maintenance mode all you have to do is keep up with cleaning! No more teeth drama, no more pain and no more people judging me by my teeth. I have only one regret in life: not doing my teeth sooner!

I had a very disappointing and unprofessional experience with this office, which is especially…read moreupsetting because I had a great visit here last year and was very happy with their care at the time. This year, leading up to my annual cleaning, the office called me multiple times throughout the week asking me to move my scheduled Saturday 12:30 PM appointment to an earlier time (around 10 AM). I clearly explained each time that I work long hours and that 12:30 PM was the earliest I could come. Despite this, they continued to pressure me to change my appointment. On the morning of my appointment, they called again and told me they needed me to come earlier because "the doctor did not want to wait two hours for my appointment." I was also told they "usually close early," which makes me question why they even offer later appointment times if they are unwilling to honor them. I was then told that I would need to reschedule, even though I was fully willing and able to attend my original appointment. I had already rearranged my schedule and stacked multiple medical appointments on my only day off that week specifically to accommodate this visit. Like many working adults, I have very limited flexibility during business hours, and I don't think it is unreasonable to expect a healthcare office to respect a time slot that they themselves scheduled. As someone who works in healthcare, I found this extremely unprofessional and not patient-centered at all. When I later decided to cancel because I no longer felt comfortable with the level of professionalism, the receptionist simply said, "Okay, I will cancel your appointment and inactivate your account. Goodbye." No apology, no attempt to address the issue, no basic courtesy. Patients should not be made to feel like their time is less valuable than a provider's convenience. The lack of respect, communication, and professionalism throughout this entire interaction was shocking. I will not be returning and would not recommend this office based on this experience.

My daughter came here for a cleaning and a consult to have her wisdom teeth removed. We were quoted…read more$1600 which I thought was high. I asked her to get a quote to just have 2 removed that were bothering her and we would get the other 2 removed later. She was quoted $1200 and told the Dr that comes in to do extractions went up on his rates. In 2 weeks his rates changed. I ended up having her come to Richardson to get her wisdom removed and it was $267 TOTAL! She was told she also had a cavity, decided to have her get a 2nd opinion on that as well. Come to find out she has no cavity! I would avoid this office!

This team has saved my teeth and have been the nicest folks I've let in my mouth. Have been coming…read morehere for years and don't see our family leaving anytime soon.

I had a regular dentist, but my front top gums were inflamed for over a year & i has developed a…read morebone infection near my jaw. I began looking for other professional opinions, one of which was by Dr. Gist. While he could've very easily just put me on a tighter cleaning regimen, he took the time to conduct a comprehensive, thorough exam, 360° sort of x-rays, etc. It was about a month of exams by him, his over-the-top experiences office staff, a periodontist, and an endodontist. The infection was obvious, and could not be denied, but he was also convinced that I had some other really big things going on under my crowns/veneers from said former dentist. And boy was he right. I've included pictures of what he uncovered (please keep in mind that I was going to see my former dentist every three months for cleanings, so it is not like I did not take care of my teeth), as well as a picture of my smile today. I am happy, healthy, and I love my new dental family. Thank you Dr. G and your wonderful staff!

We have been going to this office for almost three years now. The staff is amazing, and I love how…read morethe hygienist always takes time to make sure my autistic son understands what's coming next. We usually request a private room, and we've always been accommodated. Dr. Whittington is so quick yet thorough. My son has never liked going to the dentist, but he feels comfortable here. We would definitely recommend this practice to anyone looking for a GREAT pediatric dental experience!

We love Dr. Whittington. We recently moved to the area and I have a 6 year old and 3 year old…read moredaughter. Neither of them exactly love the dentist but after our first visit here the girls actually enjoy coming back! We haven't had any cavities or any procedures done so I can't speak to that but one of my truest tests of dentists are if they jump to a procedure, or if they are more of a "wait and watch" person. Any dentist that will jump to a procedure will make me jump offices. So if that doesn't work out for us I will be sure to update this review! So far I don't love any of the hygienists. I LIKE them all and they are all nice but I expect more (the other office I came from in another state I feel like they went above and beyond and they were just amazing with the kids, over here it doesn't feel that way). BUT we do really love Dr. Whittington. He is patient, gentle and kind and explains everything to both the kid and the parent! My 3 year old isn't the easiest to deal with and she didn't want to sit in the patient's chair so he had her sit on my lap and lie back on a tilted board and she did great that way and he was able to brush, polish and get the fluoride varnish without her being mad! That is a win in my book.