Had such an awful experience while trying to get a quote here I stopped by this place as I wanted to get a quote on replacing the hinge and power strut on my tesla model 3 as my trunk lift-gate is not working. I went to a tesla service center last week for diagnostics and these were what was recommended and I wanted to get quotes from different places to compare prices The girl at the store asked how my hinge got bent and I answered I wasn't sure yet the only thing I could think of was opening my trunk manually once as it didn't open when I pressed the button. She said in a condescending way that this likely didn't cause it to be bent. She said replacing the hinge and power strut might not fix the problem even though that is what Tesla recommended - so I asked if they could do another diagnostics there yet she said they won't because tesla made the original assessment. She even answered the phone and talked to the person while she was still in a conversation with me, which was pretty rude. The whole interaction was full of unpleasant, condescending, and rude tone. I understand you don't want to fix my car but you don't have to be so disrespectful. All I wanted was to get a quote but all I got was this terrible experience read more

Took my car here to fix a scratched door and they did an awesome job. Alice was super helpful and easy to work with. They gave me options for the repair. The quoted price was significantly lower than other shops I talked to and the car looks brand new. read more

Good service They dont only service teslas Fixed my van and left it looking like new. read more

Excellent work repairing the front bumper on my Tesla and at a great price. Alice and the rest of the staff are super friendly, accommodating and truly value their work and customer experience. Highly recommend. read more

I have had two occasions thus far to bring my Tesla Model Y in for body work and I could not have had two better experiences! Both Alice and Jennie are amazing and I have to say, made me feel completely comfortable in both pricing and what needed to be done. It's the kind of place that makes a pain in the neck reason a positive experience. I hope I have no more reasons to go to them for body damages, but if I do, I know I will be very well taken care of and in a timely fashion. Ace Tech is the best! read more

My car had damage from a hit and run as well as getting rear-ended. This was one of the shops that insurance would cover. I've never had such an amazing experience with a body shop. Their quotes were roughly half of every other place I had spoken to. Alice went above and beyond to get me into the rental car I needed, and even came in on their day off/holiday for me to pick up my car because my schedule was so crazy. My car was fixed way faster than expected, looks brand new, was fully detailed and they even buffed out some scratches on it for free. 10/10 could not recommend this place more! read more

Alice thoroughly explained the work that would be done to my car, as well as the process, and patiently answered all of my questions. The work was performed professionally and in a timely manner. I am very happy with the result. I highly recommend Ace Tech. read more

My car was broken into, and Ace Tech was one of the insurance-approved shops. They replaced the window, but not long after, it began moving up and down at an angle. I took it back, and they determined the issue was due to improperly applied adhesive. They fixed it, but now, a year or so later, the same problem has returned. This time, I spoke with Alice Yi, who was very nice. She told me it would cost $60 just to open it up and inspect the issue, suggesting the regulator might be worn out. That explanation didn't sit well with me since the other three windows--which have never been repaired--work just fine, while the one they fixed has had repeated problems. Alice said she'd check with her manager, Patrick Han, about waiving the $60 fee, but she never called me back. I reported this to my insurance, who also contacted Patrick. The response was essentially, "It's been too long, not our problem." Thankfully, my insurance sent me to another shop for a second opinion. That shop confirmed Ace Tech's poor workmanship: they used aftermarket glass that didn't fit properly, causing damage to the channel, and failed to use the correct adhesive, which led to it coming loose again. They even found a part that had fallen into the bottom of the door. There is no issue with the regulator as implied. Despite their receipt claiming a lifetime warranty on workmanship, Ace Tech refused to even take a look at the issue. I can't recommend this shop and would advise others to look elsewhere--there are plenty of better options in the area. read more

Brought my car in after an accident and chose them because of their good reviews. I'm disappointed that they did not match the color of the new parts to my car's original body. When I brought this up to the person helping me, she beat around the bush and didn't address my concern. I don't know how they have such high reviews... read more

My collision was very minor put needed my car to be done exactly how I bought it. And that's what I got back with Ave Tech Collision, I was working with Alice she always kept me inform and answered all my questions, after that I was in contact with Patrick directly (great person,very understanding and great attitude) we had some concerns on the paint and Arturo the painter was kind enough to come to my house and see our concerns, great person as well great to work with made sure all our concerns where pass down to Patrick. Once we picked up our car they had polished it and was nice and shiny. I was STUNNED with how it looked my car looks better than when I picked it up from the dealer. Prior to taking it to Ace Tech I had called about 20 shops and decided to go with them by reading their reviews. I couldn't be happier :) I totally recommend them read more

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My parked car was totaled and I had to take it to a collision center. Alice was super helpful throughout the process and I appreciated her candor. read more

My parked car got totaled and I had to take it to a collision center. Alice was so helpful, informative and I appreciated her candor throughout the process. read more

I brought my Tesla Y here after an auto accident. The insurance company wanted me to take it to one of their network shops but I wanted to go to shop with an experienced certified license with teslas. Patrick and the staffs did a great job with my insurance company and repairing my car. Now, my tesla looks good as new!!! Thanks Ace tach!!! read more

Truly the best auto body experience I've ever had. Alice took a ton of time out of her day to explain all the possible insurance routes I could take while comparing the various pros and cons. They also maintained excellent communication through the process at every step. Will not be going to any other auto shops in LA going forward. Great value and would highly recommend to anybody needing work done on their car (particularly a Tesla). read more

I was so sad that I scratched my brand new Tesla Model Y while pulling out of a tight garage spot. Scratch was several inches but limited to the edge of one passenger door. I went to multiple Tesla certified centers, but almost all said they would have to replace the entire door. When I went to Ace Tech Collision Center, the experts there reassured me I did not have to go to such lengths and gave me a great explanation on how they will repair my scratch. One week later my car looks brand new, and they helped me save a couple thousand dollars! I cannot praise this place highly enough. Everyone was very thoughtful, experienced, nice and responsive. Highly recommend!! read more

If I could give 0 stars I 100% would, with the price and rates that they charge and how much insurances payout to them. It is a joke the quality and work ethic the staff have at this location. I came in for an inspection and quote and they haphazardly checked the car and shoved me out in 10 minutes. I got my appointment to come back after the initial inspection and estimate was sent out only for the tech to inspect further and say "wait a minute, we'll need to order more parts and wait another 3 weeks because I couldn't be bothered to inspect a repair job closer for longer than 2 minutes." Could have saved a customer 3 weeks of time and 80 miles of driving if they got the estimate and inspection right the first time. The whole process was painful, communication was confusing and I had to remind a grown man to do their job multiple times. I shouldn't have to call in constantly to check if certain things we agreed upon were sent or done right. I had to call in to remind them to send a copy of the receipts for parts and aftermarket parts to my insurance so I can get paid out. It's more insulting I had to call back in 3 times to remind the person to open their computer and add 2 photos and send it to the insurance. My car on pickup was acceptable, the quality of the repair is good and for the most part acceptable for anyone who just wants their car back in good condition. I will say they haphazardly polished the clear coat and left rather large swirl marks that can be seen under the sun. The underside of the body panels have scratches that seemed to be caused by some lazy tech dragging your pannel across a rough surface. These scratches are not noticeable or going to be something you'll spot but really goes to show you their craftsmanship. Their detailer also was rough with cleaning and left deep clear coat scratches on the car. If they would have asked me I would have gladly told them to not touch it and just let me take it to someone who is competent at detailing. I have happily diy paint corrected it than spend another moment talking to these incompetent morons. Typical auto repair shop work ethic and communication. I would say if you want a mediocre repair go here, but if you value your car or the money you pay out on deductibles and insurance to just go to a different shop. You as a customer shouldn't have to accept this sloppy work ethic and incompetence for someone read more

Ace Tech Collision Center is one of best if not the best Collision centers in all California. What makes Ace Tech Collision Center unique is they are transparent, honest and efficient. I have experienced many other Collision centers, body shops etc that are not transparent or treat male customers different than female customers. I have female family members who have went to bodyshops and received completely inflated bill and when I went I got a different bill. Ace Tech has taken care of family that are female, male and I have also had my car repaired fairly. AceTech also will take care of the insurance process from start to finish and will give you accurate time of completion. Ace Tech is the first Collision center that has amazing customer service, very clean location and you are always greeted upon arrival. Thank you AceTech and I appreciate that you were able to complete my car repairs in such a fast and express matter If you want peace of mind while your car is being repaired look no further than Ace Tech Collision. All the staff are amazing and especially Patrick. Patrick is just an all around great guy who makes you feel as you are talking to a close friend. He is a really good guy. Genuinely, Conrad Layn read more

I had a really bad experience at this autobody shop. I was recently in an accident and took my car here for an estimate. This is one of the auto body shops with which my insurance company is contracted. Due to the unprofessional behavior of their estimator, I left the shop without completing the estimate. The person with whom I dealt comes across as an uneducated thug who likes to throw his weight around and get under people' s skin. He has serious pride issues. He really should not let those issues interfere with his work. Like TC, I lost 2.5 hours today given round trip travel time and the time I spent at this shop. I guess it is better that I learned about them early on. I would not like to be in the same situation as Colton B, who literally lost 6 plus weeks due to their incompetence. At least now I will not make the mistake of taking my car to their shop for repairs. It really is their loss. If this estimator would have acted professionally, I may have taken my car to them for repairs, since they are contracted with my insurance company. Their management really should train and supervise their personnel better. read more

This review will surely be updated, but long story short, I'm a customer here, formerly very satisfied, now in a bit of a holding pattern. I dropped off my car for some servicing at 10 AM... Not an expensive job. $300. I can see why it might not be a priority, but fine -- they said it would aim to get done that day, as the next day was a busy one . 5 hours later, as close of business neared, I got a call that they hadn't done anything on it -- hadn't started any work on it, in fact, and wouldn't be able to get to it for FOUR days, so come pick it up. Ugh. They waited until the workday was over and it was too late for me to go to another shop to bother to tell me this? They do good work and I like them, but this is not a good way to treat and communicate with customers. Trying again with them next week -- with a promise that they will START the work that day... TBD if they return to being my go-to auto-body shop, or if they've just lost a repeat customer for good. read more

Before bringing my Tesla to this shop, I had it quoted at 4 other body shops. I did my research, None however compared to the level of service, kindness and trust I felt with Ace Tech. Specifically, Alice- she is a star! Alice is so friendly and professional and makes sure you're in good hands from start to end. Their job is excellent and their customer service speaks for itself. Highly recommend this place!!! read more

PHENOMENAL PHENOMENAL Collision Center. They fixed up my Tesla nice and right after it was hit while parked and unoccupied. The at-fault person's insurance (Mercury) covered the expenses and work directly with Ace Tech. They are also Tesla approved and can fix any issues it presents. Overall, they took care of me and answered all my questions. They are extremely professional and very communicative. I receive updates every 3 days on my parts, car and service. Alice E is amazing! I will be asking for her if I ever need car work done again. Hopefully not ever again but I do recommend them!! read more

Very professional, clean workshop and office. Incredibly friendly and helpful staff. Helped with dealing with insurance and even detailed and fully-charged my Tesla at pickup. Highly recommend! read more

I took my Tesla to Ace Tech for repair after an accident. Patrick was very helpful and gave me professional advice to make the whole process easier. He made sure that I was satisfied with the repair before leaving. Highly recommended. read more

Needed repairs on my Tesla X and wanted know if I could bring it in with Geico insurance covering the damage. I learned (from another auto body shop) that there is an issue with Geico not paying the higher rate needed to work on Model X's so I specifically asked if it was ok, and they said yes. So I made an appointment to bring it in the following week. Just brought it in and was told they don't take Model X's if Geico is the insurer. They were quite apologetic about it, hence the 2 stars, but it was a total and totally avoidable waste of an hour of my time, not to mention a one week delay in getting my car fixed. read more

My car was damaged by a thief and I needed glass and body work done to bring her back to ship shape. There's not a lot of Tesla approved repair facilities yet and Ace Tech was one of the few ones in the area that was on Tesla's list and on my insurance company's authorized estimator list and that had availability to work on my damaged car without having me wait for a month. I selected them because of the alignment of these factors and because of the good Yelp ratings. The shop was in good communications with me through the whole repair process. I got my car back and all was fixed perfectly. Jennifer is a professional and I appreciate her and the work the team performed to restore my car. It's been a half year now, and the repair work has still held up flawlessly. Thanks! read more

I had such a positive experience with Ace Tech! Excellent customer service! They exceeded I expectations! They did such a beautiful job on my car! It was a pleasure to work with this company. They communicated with me via text messages for updates. I was always informed of what was going on! I will come back to them again, and I will also refer others to this wonderful place! THANK YOU!!!!!! read more

Honestly two stars is pushing it. It has taken over 3 months to get my car repaired at this shop. There was a 6 week wait for parts, then the wrong parts arrived. There was a 4 day turn around for the repairs, that turned into 3 weeks. When I attempted to pick my vehicle up today - I was told they did not have the final payment from the insurance company to release the vehicle. However, when I called the night before, they said it was ready for pick up. I've been waiting at the shop, for over an hour, for them to get confirmation the payment will be sent before they release the vehicle. The supplement payment was approved almost two months ago upon the initial inspection and estimation of the vehicle by my insurance company. I was told on four separate occasions that my vehicle would be ready, to only have that date shift weeks or days. I can't speak to the quality of their repairs yet as I do not have my vehicle back. Their administration and management of the repairs process is a fail and I would not recommend them if you need your vehicle repaired within a reasonable time frame. read more

I have a Tesla, my insurance agent recommended Ace Tech Collision, a preferred shops and also Tesla certified shop. They were able to take my car right away and coordinate with my insurance for a rental car from Hertz right next door to Ace. I was out of there in 20 minutes! They repaired my car in a fast 5 days. One more thing, I mentioned to Gio my Ace rep about a problem writhing a tire unrelated to damage repairs. He went beyond just doing my repairs and examined all my tires and found that 2 rear tires were failing and unsafe and the front tires had extremely low tread. He found a tire supplier with great prices and set up a replacement of my tires only hours before my car was scheduled to be ready. What great extra service!! Overall, Ace has Great service, smooth in and out, flawless repairs and they go the extra mile for their customers. I highly recommend Ace Tech Collision Center. read more

I called to get an estimate and the man I spoke to on the phone said that it costs $300 for an estimate unless I get preliminary estimate from the insurance company prior to coming in for an estimate by their company. $300 to get an estimate? Sure buddy... read more

One of the best and most professional auto collision center you will find. All the employees are trained with professionalism and precision. Most importantly, the owner has big warming heart! I loved the experience here. read more

These guys are the best. I literally drive over an hr to get my vehicle serviced here and it still saves me money. I had several quoted for a small sideview mirror damage. Shops were quoting me over $1000 to fix a small crack. Ace tech repair fixed it for about 10% of that. Thank you so much for your honest, hard work! Love these guys! read more

Got into an accident about a month ago, came to Ace Tech for an estimate only but Patrick was such a good guy, took care of everything for me that I decided to have them repair my car. The whole staff was friendly and so kind! Very professional and handled everything smoothly. Definitely recommend this place, thank you all very much! read more

Hi I got accident few month ago Other party has G*iko insurance, and Ace Tech is one of the bodyshop that G*iko insurance send. So I came here. They were nice people However, they did not keep the due date of my car, they delayed 2 times. But I would understand if my car condition is okay. After few month, paint is peeled off, and some part of my door did not stick to where it should be. They gave me warranty, but I have to give my time to go there and explain it. I don't want to do that. Finishing job at once is that hard? Even you guys delayed 2 times. I gave more than 2 weeks to just fix my "door" :( they are so nice people. But quality. Only few month ago, I fixed my car. I am not going back there if I have to pay my money and fix my car. Thank you read more

Ace Tech Collision Center - My car :( - Body Shops Near Me - Los Angeles, California

Where do i even start. This amazing business has helped me in a tragic time when a lady T-boned my car. There was a dent plus a huge scratch that was visible on the drivers side of my car. After the incident, I shopped around for different auto repair shops and I came across this AceTech via my moms recommendation. When I stepped in, the lady at the front desk told me that it costs $50 for a quote. I almost left, until Jennifer came out of her office and offered to help me for free. Her kindness and generosity made it a really easy decision that she can take care of my car. Jennifer was really easy to contact and she seemed like that type of person to be multitasking 20 jobs at the same time. In addition, Ace Tech was very responsive and provided me with updates so I always knew what was going on. After about an estimate of 2 weeks, my car was ready to be picked up and it looked good as new. Jennifer is definitely a car mom, as she was very helpful to me every step of the way. I even came back a month later while she was on lunch break and she still helped me out!! I hope that I will never be back again, but if the inevitable does happen, I will be sure to be back for more business. I cannot recommend this place enough. Thank you Jennifer. read more

I had the best experience at ACE for a very unlucky situation. Abraham was amazing through the whole process and kept me posted on the status of my car while the damage on my car was being repair. When I picked up my baby, it was like picking up a brand new car! They did a great job with the repairs and detailed the hell out of the interior. Thank you so much Abraham for your great service! Yall need someone to trust you car with, this is the place! read more

Lance is the best body shop. His professional work is the highest quality someone can look for. Highly recommend. He fixed my Navigator and it is look like just got it from the dealership. this is the best auto bodyI ever used. read more

Super nice guys. My step-daughter side swiped another car, took it here. Even though there were frustrations (they claimed my car had been in an additional collision and some bends that they could not bill to the insurance - it had not been) and set backs, they did a great job and made it look new. Super good communication and explanation of what has to be done. One huge problem was that they put the front of my car back together, and forgot to recharge my A/C unit. When I came to grab the car, the office guy (I wish I could remember their names - I think Ed and Abe) even asked one of the mechanics if it had been recharged. Took the car, parked for 3 weeks while I worked out of town. When I went to drive it, no A/C. Had to bring back to recharge. I can't dock a star for that, since no matter what they were always eager to please. read more

Came here again cause my someone crashed my car. This was the best experience you can ever have with a body shop. EXCELLENT customer service. Regular updates. Beautiful ambiance there, and of course EXCEPTIONAL repair job. My car was effed up (for lack of a better word) by someone that rear ended me. Trunk, bumper, lights, rear body panel... everything was super messed up. I got my car back and it looked so amazing. You would NEVER know anything was wrong with it. After they fix your car, they detail it too. Abraham, Cesar, JC, and Arturo were amazing. Glad I came here. read more

Ace Tech Collision Center - A couole weeks ago, this entire back side of my car was hideous. Trunk. Bumper. Lights... all fixed!! - Body Shops Near Me - Los Angeles, California

Ace Tech Auto Repair is 10/10! I came in for my Tesla Model 3 repairs. I had visited several other Tesla Certified shops and ended up coming here due to their professionalism, expertise, and customer service. I had extensive damage on my front bumper and side from something that flew and hit my car on the Freeway. The sensors were broken and had to get a complete new front. Jennifer and her team took care of me and was tentative to all my needs. Repairs were said to be a couple weeks but I got it back faster than they quoted. They also took care of me with my rental car situation as they knew the local vendors in the area. They won a customer for life and any of my Tesla needs. I will be back. Thank you Ace Tech! read more

Ace Tech Collision Center takes the cake in terms of customer service. They're responsive, polite, expedient, and thorough. I brought my vehicle here for service due to an insurance claim from the responsible party, and Edwin communicated to me all of my options, kept me updated through the entire process thanks to their state of the art communication tools, and of course most importantly, he had me in and out of there within 15 minutes. If that wasn't enough, he made sure I was comfortable during the short time I waited, and Adriana at the front desk coordinated a rental car for me as well as set up a courtesy pickup for me. Once I left, I gathered my materials and took off but when I realized I left my credit card in my vehicle a day later, the staff was more than accommodating and escorted me back to my vehicle to retrieve my items. Do yourself a favor, make Ace Tech Collision Center your go to spot for anything auto body related and then some! I know one thing, when my new Tesla Model X ships, I will only trust these guys with my investment! I put my name behind it! -Willie T. read more