Great experience! Super friendly service and everything was quick and easy. They helped me get…read morefitted for contacts, and I love my new glasses too. Definitely recommend if you're looking for glasses or contacts!

God bless you sir . As a person I understand that you have a business to run , but when you over…read morecharge and do not disclose fees when you indicated a short adjustment would be free ... I have a witness - and charge 125 dollars and didn't fix the problem ... this does not seem like a fair business practice to me . You did not save me any money - you charged money and never fixed the problem my review is fair .

Went to Oakley over the weekend as my husband broke his prescription glasses. He was quite…read morediscouraged and anxious about this. However, Kyle helped us and we were back out the door in a matter of minutes, all fixed up. He went out of his way and made us feel like if there is ever a problem in the future, we know it will be fixed to the best of their ability. Thanks Kyle from Oakley

Excellent manager and staff. Sal and Brandon were very helpful. They assisted my wife with…read morecustomizing a pair of glasses she wanted as well as Sal assisting me with a pair of glasses for a motorcycle. Sal went above and beyond with helping as well as Brandon with all the customizing and not rushing my wife. Best Oakley store I've ever been to thanks to those two guys.

Never go to Zareef in woodfield mall. I went to return my…read moresunglasses he purposely bent my frame, and dug his thumbnail into the inside part of the center lines acting like he was cleaning it so I couldn't return them right in front of me. I bought the sunglasses because I thought I had eye problems but I was having an allergic reaction to the eye drops I was using, and it was causing my eyes to dilate so I went to go buy some quality sunglasses and they did help with light sensitivity but when I realized it was the drops and I no longer needed the sunglasses I went to return them and that's when he destroyed my property so I couldn't return them because Sunglass Hut also pays their employees in commission and I'm guessing he did not want to lose his Commission.

I had a horrible experience at this location. I went into purchase sunglasses and the sales rep…read moretold me that Maui Jim is top-of-the-line. He also stated that it comes with a lifetime warranty that was amazing. Made it sound like the greatest warranty to ever exist. Being an attorney, I like to know about details, so I inquired a bit more and asked for a copy of the warranty. Turned out that it was a 2 year limited warranty. Very limited might I had, had several exclusions and leaves all discretion to the manufacturer. The store was closing and I also felt rushed. In fact the sales rep responded, "you're killing me man" when I asked him a question. It was clear that he wanted to go home. After using the glasses for about two weeks. I thought that perhaps they had been exposed to extreme heat as I had left the glasses in my car for a period of time. However there was no physical damage to the lens whatsoever. I was having an issue where there was a smudge/glare on the right lens that just could not be cleaned. I took them in within the return period expecting to exchange them and the person who helped me stated he was in the assistant manager. He looked at my glasses very carefully and found a small blemish On the lens. It was barely visible and he had to clean the glasses and look very carefully to even see it. He refused to exchange the product for another pair and suggested that I go through the manufacturer warranty. I picked up another pair of the exact same glasses off the counter and looked over it with him and showed him that pair had at least one or two of the same type of blemishes that he cited on my glasses were the reason for not honoring the stores return policy. However he insisted that if a customer would want to buy those glasses he would examine those the same way he examined mine and ultimately would not sell those. I even offered to exchange my pair for his supposedly defective pair, telling him I was not looking for a new pair of glasses just one without the defect. I had him look through the pair and he acknowledged the glare/smudge that I complained of. Bottom line is they do not stand behind our return policy. When you go to return an item they go to the glasses very carefully and look for every reason not to return or exchange it. They do not take the same care to go over the sunglasses they want to sell to you. I strongly believe that the blemish he was complaining of was probably there when I bought it but I have no way of knowing for sure neither does he. When I buy a $300 pair of sunglasses I expect a certain level of customer service. I consider giving two stars on this review however the misinformation about the warrantee shows that they don't take the time to educate their employees. Secondly, the assistant manager that would not take my return took my information and told me that the manager of the store will call me tomorrow. He was on billing to give me the contact information or name for his manager. Tomorrow came and went and I did not receive any calls.I'm unlikely to shop here again but if I do I would make sure that I exam in the pair of glasses very carefully before buying them because their return policy is not worth the paper it's written on. The fact that this business does not care enough to claim their profile on yelp or respond to every review that is negative speaks volumes about how much they care about their customers. In hindsight I did some follow up and every platform where a customer can leave a review is filled with negative reviews that the business owner has failed to respond to

Took 2 months for my sunglass to come and I had to keep calling to get updates. I don't mind…read morewaiting but they should be honest about the time frame on their website.

Javier' was excellent, Very knowledgeable, Great recommendations, huge variety to shop from. Nice…read moreclean store the other clerks were great. Park near Nordstrom's or Saxs fifth they're are on first floor .

They go on break and do not even put a sign that they are going to be gone for __ minutes. You just…read moreend up waiting 10-15 minutes so the girl can get her fast food. At least when she comes back and see a person at the counter, should apologize for waiting time. Did not get any of that today. She completed what I needed, but while stopping and helping other people that came in after me. So I ended up waiting more. The Oakbrook service is much better, but further. Next time I will make the drive!!! Fix your customer experience.

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Norridge Sunglass Hut at 4104 N Harlem Ave to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

Store hours should be adjusted to reflect actual hours, instead of being turned away a 6:55pm by…read morethe young gentleman who said "sorry we are closed, we always close 10 minutes earlier than advertised"

This is the hut near the K terminal.. The girl working was VERY professional and helpful. I bought…read moremetal oakleys from another sunglass hut and they were slightly bent, she fixed them very quickly and helped me pick out a hard shell case for them! I love great customer service, and she provided it! Only suggestion would be turn the volume of the music down a little (I was loving the house music) but hard to hear near the cash register. Great job!! I ALMOST bought another pair of sunglasses because of her great care.. If I wasn't traveling I would have bought another pair from HER. Thank you for the great service!

outstanding service. We have been coming here for 40 years and ALWAYS get great serviceread more

superior optical is awful. They will never take ownership. If something goes wrong. They will blame…read morethe Doctor Who prescribed the prescription. they don't know how to mount silhouette frames. Silhouette are very expensive and if it goes wrong, you have no recourse so don't shop from this place.