So I contacted cool geeks after we vetted a few other TV installation companies and we are so happy…read morewe went went Cool Geeks. Not only are they professional, but they work quickly. He left no mess, kept in contact with me prior to installation day, and kept my fiance and I laughing the entire time! The prices are very affordable and he explained all additional add-ons (like a new wall mount and a credit card surge charge) so there were no surprises. I highly recommend this company and can't wait to use them again when we move into our new home.

I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

When a company tells you it will take 24 hrs to get back to you regarding your inquiry on…read moreestablishing a new service, that is an indicator you are already not a priority. Thanks, NorthStar, for making my decision that much easier to go with your competitor. UPDATE: So, does that mean you didn't bother reading my response to you (see screen shot of image I just uploaded from my reply immediately back to you). Again, you have proved my point. Maybe your reps are tied up bc they're in the phone trying to respond to all the negative customer service reviews, like mine. It took you *2 weeks* to respond and accuse me of "not responding" to you when I did so within hours. Nice. Second Update: I see Martha has retracted her comment to me on my review (hence what my first Update spoke to....now it doesn't make sense, but you get the picture of what happened). More proof this company doesn't "have it together." I strongly encourage those looking for a security system to look elsewhere, or at least do your research before committing to North Star. This company has given me the run-around and I'm not even a customer! There are many other companies that value your time and business more than North Star. I am a perfect example.

I'm writing this on a day that my neighborhood just went nuts because we had some door-to-door…read moresupposed alarm company sales people going around. I called NorthStar, my security company, to see if they'd ever heard of these guys and they told me that "reputable firms don't go door to door." That reminded me that I was overdue for writing them a review. My husband and I (well, my husband mostly), interviewed four or five firms before selecting this one. Their installers are also their sales guys. In other words, these are people who know their stuff. Nobody tried to sell us something we didn't need. The guy who came out - and followed us through some installation difficulties (way our house was built, not NorthStar's fault) - his name is Gary. He is friendly and SUPER knowledgeable. He explained things and then explained them again and gave my engineer-husband all the detail he wanted. But when I had a question and DIDN'T want the detail - he boiled it down for me. Their pricing was similar to other firms we talked with. Pay for the equipment and have lower monthly monitoring, or do a 3-yr contract with higher monthly monitoring and lower/no equipment costs. They give you several options to work with your budget. Bottom line is, they weren't significantly higher or lower than anybody else. We had our first "false alarm" the other day. Our nanny accidentally set off the alarm and while she was punching the code in downstairs, my husband was also punching it in on the keypad upstairs, which cancelled the whole thing. Kinda funny actually. The monitoring service called us WITHIN TWO MINUTES. I was glad to know they were on the ball just in case we need them for real some day. In the end, we went with this firm because they were the most knowledgeable, didn't have pushy sales people, so we felt confident we were getting the info we needed to make a good decision. Turned out to be a very good decision!

I recently had Bulldog install a home security system. Their two man crew was professional and…read morecourteous and didn't make a mess as they installed the system. Their pricing is much more competitive than some of the other security vendors in the area, plus I really like the fact that you don't have to sign a service contract. If your product is good, you shouldn't need to lock your customers into a contract. I'm glad Bulldog agrees with this philosophy. I wish the installer had spent just a couple more minutes explaining a few of the system operations, but that is my only complaint. I'd recommend giving them a call to at least compare with quotes from Ackerman and ADT.

I met with ADT on 11/16/19 for security service. They stated i have 3 business after installation…read moreto cancel my services. The appointment was set for 11/23/2019. On this day the tech arrived without the proper equipment to completed the job. He also told me that he no longer worked for bulldog they just called him in for this one job. He informed me that i would have to call in and have the appointment reset for the following week as they needed to order equipment. At this time i still have no active security service and am not able to move my family in until the service work is completed. I called in and reset my appointment for 11/26/2019 as i was told by the tech the they would have all the equipment needed by Monday. The technician came out on 11/23/2019, yesterday, completed the installation (which took about 5hrs) and left. All night I was getting false triggers and false alarms and the Door bell does not notify me each time when its pushed. Today I called ADT bulldog to cancel my service. They refused stating that their policy is not 3days from installation but instead 3days from the date the paperwork is signed with the sales tech. By this standard i would not even have their equipment to see if it works for my family. In addition i was sent an amended contract on 11/26/2019 (well within the 3day contract rule they have) from bulldog. After doing some digging I was also able to find out that Bulldog sent a technician that they had fired previously, who does not work for the company anymore to my home for the installation. THIS IS UNACCEPTABLE. Now they are refusing the honor their 3day rule for cancellation. No matter if the rule is 3days from the contract or installation both apply as they sent a revised contract yesterday 11/26/19 and I also have my services installed yesterday. I spoke with Valeria who would not provide her last name or company ID number. She stated if I stop paying that she would send me to collections and refused to let me speak with anyone else higher than her. I called back and Wendy answered the phone and when she realized it was me she put the phone on hold. I hear her say "thank you for calling bulldog this is Wendy, oh no" right before putting my call on immediate hold. I waited on hold for 10 minutes before it eventually went to voicemail. They are avoiding my calls as they now know my number. I called from a different number and got through immediately but when I told them who I was, same outcome. Put on hold until the phone eventually went to voicemail. DO NOT TRUST THIS COMPANY...... CROOKS!!!!!

I don't often hawk local service providers, but felt compelled to with SPS - these guys/gals are…read moresimply awesome. After a near-miss with some lightning, which completely knocked out my First Alert system, I found out how Ackerman makes all their money - the estimate was over $650 to replace the board and that didn't include any additional bits that might need replacing (had to replace two door sensors too). I ended up buying my own Ademco kit and hiring SPS for both the install and monitoring. This time I went with a wireless unit for phone (the lightning came in via the phone line - it actually hit the service pole). A call brought Bo Beaven from SPS out to look things over and give me an estimate - their hourly rate was HALF what Ackerman charges - and since I got my own equipment when John the installer came out it was a breeze, and half again the estimated time I got from Ackerman. The entire experience was fantastic. I also ended up using them for the monitoring - which came out about the same as what Ackerman was charging me, even with the added expense for the cell service on the wireless phone. Recently I was throwing a code and was able to get a human on the phone with the first call, and get a live technician with instructions to clear the code over the phone. To top it off they're coming by next week to take another look to make sure that there isn't an issue with the wireless - that's what I call CUSTOMER SERVICE!

Got the doorbell camera so I can check who's at the door on my phone before opening. Installers…read morewere on time, cleaned up afterwards, the cost matched the estimate quoted, so good experience overall.

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Marcus was great! Punctual and efficient. He mounted all 3 of my TVs for a decent price and I…read morecouldn't be happier. Will definitely use his service in the future.

Fast under 30 minutes, replacement keyfob for my f150 truck since I lost one of my car keys…read more Friendly customer service at a fair price.

Not sure if i remember the name correctly 7/09/26 but i adored John very much he was super duper…read morehelpful, efficient , charismatic, made my overall experience top notch he was able to assist with my battery fob change $10 and creating a new fob key for my Nissan excellent price $170 to program and cut the key . Will definitely be coming back for any key/lock services, highly recommend.

Juan was amazing. He was reliable, competent, and very personable. I really enjoyed working with…read morehim, and I wish him much success in the future.

Juan was great. I called him to have 3 TV's wall mounted. Hiding the wires was a requirement and…read morehe offered several solutions and had everything with him to do whatever option we chose. The TV's were hung perfectly (even according to my highly critical wife :). Very professional and friendly. I highly recommend. I saved his info for any future needs.