Let me preface by saying that I usually only Yelp if I've had a terrible experience, or a really great experience. Fortunately I had a really great experience at Ackerman Toyota yesterday. In 2013 I bought a 2004 Buick Regal out of necessity. Anyone who knows anything about cars will know that a vehicle like that just depletes in value, not to mention I was stuck with an OUTRAGEOUS interest rate and was so upside down it would make you dizzy. I had tried to trade the ol' gal in at other dealerships with no such luck (and a service experience that left much to be desired); I actually had an appointment THAT DAY to meet with another dealership to sign a deal when it was suggested that I go to Ackerman and see Darwin - and let me tell you how glad I am that I did. He is truly a gem! He put the fun back in looking at cars and is one incredibly hard working man (I'm talking balancing multiple deals at once, all while never making me feel neglected) and came up with MULTIPLE options to make sure that I was able to leave with a car. I know that no one expects a customer to come in who is so upside down on a loan as I was, but he was incredibly patient and was able to make the numbers work so that I could go home with a new 2016 Corolla. I am so incredibly appreciative of the Ackerman team and have already begun singing their high praise to my car needing friends and family. read more

The guy that scheduled my oil change was great, told me about the coupon price and gave me the discount without me even asking for it, and personally introduced me to CJ, the guy who would be working on my car. Wheel alignment and tire rotation were completed quickly. And they had donuts! read more

Had a problem with service for headlight restoration. Unable to resolve with the Service Adviser, then I spoke with the Service Manage. He was condescending, rude, and finally told me to get out of his office. I wrote a letter to Ackerman Toyota that was not responded to - six weeks later. I'll never go back to them. Ackerman Toyota is the WORST place to buy/service a NICE car. Go to other dealers as this one SUCKS. read more

Rude AF parts department. Stating that they are too busy to help me look up parts. Definitely hire better people please!

I came in to get some info for my parents. Within minutes, I was greeted by someone who introduced themselves as one of the owners. This made me happy as someone who has had horrible and wonderful dealership experiences. This owner was very courteous, respectful, and spoke to me like any person would. However, the salesman he pointed me to... Ray, spoke to me like he had a million better things he could be doing, and that I was simply a waste of his time. He was abrupt, demeaning, and impolite. I don't think he smiled at me once. My friend assured me I was not being sensitive, as she was the first to point out his passive-aggressiveness. When I compare the two men that I interacted with, it is very clear to me why one is an owner and why one is a salesman. If the owners were smart, they would drop this guy. read more

This dealership is really good at not telling you their fees in their service department and then surprising you with $125 fees to simply tell you something is broken when you already knew was broken hence the reason why you brought it in. They were jerks, they would not admit that they did not tell us upfront, they were very sarcastic and I do not recommend this service department at all. We will never be coming here again after being loyal customers for 11 years. I'm done with this place. Hope they go downhill. read more

This is our 3rd purchase with Ackerman. Our go to Sales guy is Tyler. Tyler does not push, does not over sell and actually listens to the customer. We have called, emailed and visited Tyler with various questions and have always received a timely response. We even go to him for recommendations for auto body work, car washes, etc.. Ackerman also provides great service for vehicle maintenance. We often just wait in the waiting room until our car is ready because they work that quick. We be sticking with Ackerman and Tyler Baker due to te outstanding customer service. read more

I just bought my very first car today. I would like to thank Randall Yu and highly recommend his service. I knew very little about buying a car and was on a tight budget as well. Randall patiently helped me through all the process when I was hesitating over the colors and during the negotiation process. Highly recommend! read more

If you have a Toyota and need service, do not take it here. I took my car here for oil changes and maintenance from 2013-2016 because I had an extended warranty. It was nice getting everything done for a lower price, but certainly was not worth it. I took my car recently to have it looked at by a shop in Affton (they were AMAZING!), when the mechanic opened my hood he pointed out to me that my battery was leaking for A LONG TIME. How did he know this? From the battery acid EVERYWHERE on the engine and parts by the battery, I mean COVERED. It has corroded the metal clip that holds the battery in place and possibly the battery line. I wouldn't have believed it if I hadn't seen it with my own two eyes. They also are cleaning it for me since I have had MULTIPLE oil changes since this has happened and not only did NO ONE tell me but they did not clean up the battery acid OR fix the problem. I know Lou Fusz is a great place because that's where I bought my car. Do not come to Ackermann. read more

Came into this dealership for an oil change. Gentlemen was so so nice, quoted me for the oil change. I get the bill and it is $10 higher than quoted. Obviously not a big deal to most people, I however questioned the principle-why would you quote someone at a price and then give them a bill $10 higher without presenting them with the information of the extra charge before performing the services? Shady way of doing business and not informing the customer of charges before the service is performed, thus making an uncomfortable situation for the customer. Unfortunately won't be back due to this business model, please note if you go here the quoted cost probably won't be what you're paying! read more

New facility was beautiful and the staff got us in and out quickly for our state inspection despite long turn times at other facilities

Disappointed cause after taking my car in for service my wheel lock kit was stolen as well as my emergency tire repair kit stolen. I had my dash cam set up so I could monitor this place and kept the footage I may take legal action as this was a second time they did shady stuff. The service department is crooked and the mechanics here are simply pathetic. read more

The service was great and fast, only there about an hour and a half. Love Ackerman service people, especially Steve, they have integrity, hard to find now days. I thought I needed tires, actually was a little demanding about the tires. Steve and team reassured me I did not need tires, I appreciate the honesty. Thank you for my reduced bill and great service. read more

Car-shopping hasn't always been something I looked forward to, but Randall Yu's assistance on our last purchase was beyond stellar! Although there were a lot of questions and back-and-forth, Randall was always patient and made sure he did his best to make sure all parties were satisfied and understood what was what. He went above and beyond to help us and adjust to our differing work schedules even when he was off, helped us get the car in the color we wanted even though it wasn't in their lot, and all-in-all made the process way less dreadful and stressful than I expected it to be. I CANNOT express how much I 100% recommend working with him for your next purchase! Shout-out to Dave, too; he's been there a long time and has been with my father through his previous experiences at Ackerman, and my father is a big fan of him and his demeanor. Thank you Ackerman! read more

Quick and friendly service for tire rotation and multipoint inspection.

I chatted with the automated service and received a return call from Steve expeditiously. I was very pleased that I could bring my vehicle in the same day as my inquiry and not have to wait 48 hours. read more

Does anyone remember the game Leisure Suit Larry? I feel as though he came to life with the salesman who we worked with at Ackerman. Let me break down what I suspect is a typical Ackerman experience for you in great detail. We scheduled a test drive for a specific used vehicle. When we arrived, the salesperson had acted as though he had no idea who I was. We then had to go over again what vehicle we wanted. He first brought out a model that was not what we wanted to look at but eventually was able to find one that fit our needs. On the test drive we liked the car even though it had high miles for its year but that was because it was a rental. It was certified so we were not too concerned but would have gotten it looked at by a mechanic just to be sure. When we arrived back at the dealership the salesperson then went on to explain how they price their cars right and would not be willing to negotiate price in any way. This seems a bit strange to me as the price of the vehicle was a bit high, especially considering it has been on the lot for nearly two months. If the price is right according to KBB, wouldn't it have sold? Also by their logic someone trading in a vehicle would receive full KBB trade in value from them. Anyone who has ever traded in a car knows that NEVER the case. The fact that they suggested this was the norm as car buying has changed "since the Internet" is laughable. It's not 2002 and I didn't use dial up to log into AOL to search for our next car for crying out loud. We wanted to test drive a competitive model at another dealer so we left. Ultimately we were not able to find what we needed elsewhere. When we reflected on the experience we thought maybe it was a fluke or the salesperson was having a bad day. Because we wanted to give them another opportunity to earn our business, we reached out to the general manager to share with him what occurred. Needless to say after two weeks he has not bothered to call us back. Eventually was able to reach the used car manager but he gave me the same old bologna on "how they price their cars to move" and that the internet has changed things. How is that vehicle moving after 81 days on the lot! Overall I will say the salesperson and manager acted as though they could not be bothered to sell us a car unless we were willing to pay full asking price. The whole process just left us feeling very unwelcome and unappreciated. Perhaps it was this one salesperson, but their willingness to be prepared or even try to resolve anything seems to be the representation of what is the norm at Ackerman. Because of this experience we have had to expand our search for a preowned Sienna to dealers outside St. Louis. In the few short days since we started, we not only have been able to find more competitive pricing but we feel as though every other salesperson WANTS to earn our business by being welcoming and responsive to our requests. Ultimately if you want to have that old school sketchy feeling from salespeople who feel extremely sleazy, Ackerman is the place for you. If that's not for you, then go ANYWHERE else. read more

Oof. Arrived at 2:40 for an oil change and quoted an hour. At 3:35 an employee came over to tell me the oil change was finished and went over $1050 in services that I "needed". $70 for a torn windshield wiper. $200 for spark plugs that I just had replaced-apparently they just tell you what's recommended w/o actually seeing if that's the case. A whole bunch of other unnecessary services that had recently been addressed with a full tune up at another trusted mechanic. Finally, at 4, they pulled my car up so I could leave. I was irked that it took nearly a half hour to bring my car up as it was a total waste of time for me. I'll stick w/ the Valvoline from now on, who can get me in and out in under 20 minutes for the same price and less predatory practices. read more

I cannot brag enough about this Toyota! From the first contact with Meghan, Dave in financing, and all the way through today when I needed an IDOD inspection on short notice, they have been phenomenal and kind. Everything with them is so quick and painless, and they always explain anything I have questions about. I have not dealt with any unpleasantness from employees, and they always seem happy to show up to work. Many, many Kudos to this Toyota team. I feel truly cared about both personally and vehicle-wise. I love my 2018 Corolla and will stick with Toyota for years to come. I apologize that I don't have all of the exact names (except for Heather, which is easy for me to remember!) but the whole team rocks! read more

If I could leave zero stars I would. This dealership has caused so much unnecessary stress this past week. My Corolla broke down Monday, and a mechanic friend gave us an idea of what might be happening over the phone based on what lights we told him were on. We thought the dealership would need to fix it, so we called Ackerman Toyota. We told them what lights were on, what was happening. First, they told us that they'd have to run two diagnostic tests that we knew weren't the problem. Then they told us they'd have to run a different diagnostic test which apparently costs $600 (and seems absurdly high). Yet after this test was ran, they still didn't really have answers for us aside from that they were going to replace our entire dash which would take 4-6 weeks and cost us $6300 with parts and labor. They also told us that the air needed recharged, even though we told them the a/c problem was associated with everything else going on. Even if we did need it done, we did not tell them to recharge the a/c. Yet Friday, when my husband went to pick up the car, they charged us $825 with part of that being the A/C. They also wrote in the paperwork that "customer wanted it charged." We did not want any work done without first figuring out finances and getting a second opinion. We took the vehicle to our mechanic friend for a second opinion, and sure enough he was able to find and temporarily fix the problem in a matter of seconds. The part that needs replaced is only $450, not $2200. I feel like we have been completely ripped off, and I am beyond frustrated with how this experience ruined our week. I wish we would have just taken it elsewhere to begin with. EDIT: I received a message on my Google review saying they were sorry to hear my experience wasn't great and to contact GM Brian. After several phone call attempts, I finally got a hold of him today and he was the most unhelpful, inconsiderate person I've ever dealt with. All I wanted was my $250 back for a service WE DID NOT APPROVE, and to let them know that a different mechanic figured out the problem in a matter of minutes and how stressful last week was because of this experience. He spent several minutes not letting me get a word in, talking down to me, and blaming my husband for our issues. I have never been treated so poorly by a business in my entire life. I will tell everyone I know to avoid this dealership at all costs. read more

My husband ordered a simple tail light about a month ago. While it's been paid for this entire time, they've managed to misplace it and now no one seems to have any knowledge of his order, even with a hard copy if his receipt. read more

Always get fabulous service at Ackerman . I have been doing sales and service business with Ackerman since 1998, always pleased.

I was in need of a new car and my sister said go to the new dealership, Ackerman Toyota. Greg was such a joyous and professional sales person that I bought a brand new Toyota Camry, oh after having the best finance person in the business work out a fantastic deal that would be Dave. Well I drive off so fully satisfied that I told my sisters and friends.. guest what? They bought brand new Toyota's with the same superior service. I never thought I could say that a dealership has integrity, honesty, and best practices, well after going to Ackerman Toyota I had to change my mind. After, all it's a women's prerogative. Seriously, you can buy a new car before a used one, go down to Ackerman Toyota ask for Greg and let Dave work out the financial package that's best for you, and oh yeah tell them Audrey sent you. read more

Every time I come in here for an oil change and tire rotation I end up spending $600 for suggested maintenance. Not only does it cost me a lot of money I sit in their lobby for hours. I do need to buy a car in the next few months and I will not be buying it from this dealership. read more

I didn't buy a car at Ackerman. I only take my car there to get serviced. I'm only speaking from a servicing perspective. The sales reps here might be the nicest guys in the world, but I cannot really confirm nor deny this to be true. What I can verify from my own experience is that the Service Center at Ackerman's is below average. The actual service to my vehicle is great. But, there is more than just the finished product. There is the friendliness of the staff. Nada. The guy that I deal with regularly (I think he is the service manager) wouldn't know a smile if it slapped him across the chin. My experience has also been that he is condescending. He once chastised me for not changing my oil for almost 7,000 miles. Look, I know the CW says change your oil every 3,000 miles. I'm no mechanic, but what held true for cars over 30 years ago cannot be the standard today. But, even if it was, I don't need a lecture. The cashier isn't terribly friendly either. She's quite thorough, but not looking to win any congeniality awards anytime soon. For example, I was about to check out of the line, and handed her a coupon. She told me that I should have presented it at the time of service, and I couldn't use it. Um, no. I'm sure your machine still takes coupons upon payment rendered. Don't get me started. I'm not telling you to avoid Ackerman. The quality of the work is excellent and you will be satisfied with the finished product. Just don't expect anything above and beyond. Even Jiffy Lube vacuums my floor boards for me. Ackerman is just there to do the job. No more, no less. read more

I've been going here for a while prior to selling my old car to this place. The repairs/shop has good service, friendly people, and they show you your parts and let you know what's wrong with it. That's all good and fantastic. I highly recommend this place for genuine toyota parts for toyotas. however, i'm not overly fond of the dealership side of this business. I was selling my first car because it got into an accident and I couldn't afford to fix it and my parents told me it wasn't really worth it to fix. That's pretty upsetting. One of the salesmen told me it's just a car. they come and go. There was very little sympathy. I did not appreciate that. I had another salesman who was a bit too cars-sales-man like... if that makes any sense. he said things like, i'm working for you and i felt him schmoozing me. i ended up not loving the toyota camry and not loving the dealership. i will say, however, that they are decent people. i had forgotten my plates so i asked them to take it off my old car for me. they were willing to comply AND they even grabbed my garage clicker out of my old car for me. All in all, this is an ok dealership but I wasn't impressed. read more

Not happy. Not happy at all. Son was told at numerous places his problem with his car not starting was NOT an alternator. He went everywhere including AAA towing and private reputable mechanics. We advised him to use a Toyota dealer, since his car is a Toyota. told him we'd help him With costs as they would be more money. Ackerman told him it IS the alternator. We trusted Toyota!' I would THINK they checked it out first before they just changed it out and charged him the high labor costs and price Did you check all the wiring out? Did you check the tow package wiring? The remote start! Do you run a diagnostic on everything before charging hard working people a 1,000 during a time when money is an issue for many?? thats only good and ethical practice. $900 plus and Car is still not working, only a day or 2 after, car doesn't start up! . He has lost numerous hours from work and has incurred Uber costs. You need to make this wrong a right. You refund the money for an alternator that was not the problem, or fix this at no charge. We've had Toyota's for many years. You of all car repair places should be the experts on your cars. Thank you. read more

Awesome service. Instead of $50 for hub cap elsewhere, they gave me one for $21.60. Same half hour, my car stopped running: battery stauled. It is quick service. They sent it in to the shop.. asap. Now awaiting finish. Car finished and perfection read more

Service technicians are absolute morons. Went here and left my car. Asked the manager if they would need my keys. Was told an affirmative NO and so I went on my way. When I returned to pick up the car, the technicians said they were unable to do anything on the car because keys were not there. Duh! Then they argued that there was no way anyone would tell me to keep the car keys and then they proceeded complained to me that the car had been taking up space in their lot. Morons. Every one of them. read more

Been coming here for years for every service. They are always pushing unnecessary services. They will not work with you in the slightest bit even through years of service. Will not price match. read more

I normally wouldn't really think to review a car service place but I consistently have great experiences at Ackerman and wanted to get the word out. I bought my Prius there and have had every service it has needed done at Ackerman. They've NEVER tried to sell me anything outside what Toyota recommends which is really refreshing. I did buy the Toyota Care Plus maintenance plan which gave me reassurance that my needs were covered. Always very friendly and quick with my car. I've never made an appointment. They always have donuts in the waiting room. Just really appreciate having a place to take my car that is clean, friendly, quick, and not pushy. Highly recommend! read more

We were looking for a newer used car for my daughter. We saw a good deal on line so we went to check it out. Salesman Quinn was great he showed us 2 Corollas and was very knowledgeable about the cars. He asked several questions and helped us narrow our search to a few cars. Although in the end my daughter decided on a different car. Quinn was great to work with and I would have no reservations about getting a car in the future from Ackerman. read more

Went here for an oil change and the service was great! During Saturdays they are open from 8:00-2:00 and appointments are not necessary, just first come first serve. The people who work here are pretty friendly and nice. They know how to treat their customers right so I will definitely be coming back here for car maintenance. Maybe the only issue is that the waiting room is a little small and can get really crowded. Waiting time was a little long too but understandable especially for a Saturday. read more

Always timely, professional, friendly service. I trust Ackerman implicitly.

The worst possible customer service I have ever experienced. The sales people there made me feel like I was imposing myself on them , and not the other way around . I went in there to inquire about a car I was interested in . It was me, and my family . I felt humiliated by the sales people there . There closing time is 9 and I got there around 8 . When I asked the guy if I can test drive the car , he said bring it back in 3 mins and we close at 9 . So better bring the car back . They made me feel like I was going to steal there car . I'm Most definitely never going back there . read more

I bought a used Scion and took it in to be checked out . The service staff was very friendly and knowledgeable. Gave my car a clean bill of health after a tune up and oil change. Was only there a little over an hour. Very pleased with this dealership! read more

I just bought my first brand new car in 26 yrs here. I had an excellent car shopping experience with salesman Randall Yu. He is sooo nice and patient and explained everything I needed to know about the Rav 4 I was looking for. I went for a test drive in a Rav 4 but wasn't satisfied with the color choices available. I know that seems minor, but I plan on having this car for a long time. Randall never pressured me to buy a car from their lot, if Ackerman didn't have the Rav 4 I wanted, he would do everything he could to find the one I wanted. And thats exactly what happened!! I now have my beautiful 2018 Rav 4. Another perk is that when you buy a new car you will receive free oil changes for the first 3 yrs from any Toyota dealership. HOWEVER....Ackerman Toyota offers an additional 2 yrs of free oil changes, for a total of 5 yrs free oil changes!!!! I highly recommend when shopping or even looking at a car here to ask for Randall Yu, he will do an excellent job for you! He kept me informed every step of the way, even called me on his day off. Thank you for the great customer service Randall!! read more

Service techs did a great job finding what my 4Runner needed to be safety complaint. Passed safety and emmesions without any major headaches. My service advisor accidentally selected work I didn't authorize but they took care of it at no cost to me-- they even replaced missing bolts that I was missing. Great overall experience compared to other dealerships I have experienced. read more

We have purchased 3 cars from Ackerman in the last 13 years, and still own all 3! Their sales personal are very low-key and do not pressure you into buying anything you do not want. They work with you on financing and getting you into the car you select. They are very competitively priced and you get a very fair deal. We have had all 3 of our vehicles serviced by Ackerman as well. Again, no pressure to preform unnecessary repairs. The service rep will go over everything with you prior to doing any service and provide you with an accurate quote for the required maintenance. I have NEVER been unsatisfied with their work. They are truly a better service center than most out there and I would highly recommend them. read more

I had to wait longer than I would have liked but I went in without an appt due to and emergent issue with the car. They were very helpful and kind and resolved the issue read more