a woman walks in to a car service.... what a cliche! and yet - this is what this place is. The first time i went there I needed an inspection, since i just moved to STL. This could be a start of a mutually beneficial arrangement. of course - I couldn't get only the inspection. The condescending prick who kept calling me "honey" came and told me I have a nail in my tire, so the patch will cost twenty something dollars. I guess they couldn't scam me for a full tire because they just did that to a woman who was sitting right next to me at the table. Two broken tires at one table, both women... second time i went for some help to fasten new license plates. the old fastener was rusted and got stuck, i didn't have tools to replace it myself, so I figured I'll go there again.. And here we go again i get to deal with the same guy who this time LIES to my face describing how license plates are mounted on a car, and tells me that if they break the bolt the replacement will cost $45!!!!!!! when I called them on their bullshit - they refused service. the worst experience ever. read more

This store cheated and scammed my son. He went in for a maintenance check and instead came home with a $540 bill. I was so surprised since we had the car checked 3 months ago and everything was perfect! The people at the dealership told my son that the windshield wipers need to be replaced along with the front and back brakes. The scared my son saying that the brake pads were completely worn down and that it was metal to metal. They even said it was dangerous to drive. They were only able to replace the front brake because they didn't have the parts for the back brakes. But, later that day I took the car to another place and the mechanic told me the back brakes worked just fine! Never coming back here again!!! read more

This place is awesome!! The staff is super friendly and not pushy what so ever. Go to Dave H. He's the best! I bought a pre owned 2015 Toyota Corolla, it drives so nice and the car buying experience was great so my boyfriend went back today and bought a 2017 Rav 4. We had dave as our salesman again so everything went great just like the last time. I would recommend this place to anyone buying a car. read more

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The best service, as per usual. Wouldn't go anywhere else. Very glad I bought my car at Ackerman. They take GOOD care of me and my car.

Ackerman NEVER ceases to amaze me with their exceptional service before, during and after the sale. I'd be remiss if I didn't mention Dave B. In the finance department. He'll tell you down to the dollar what's a good fit for you...and your wallet! This is my 3rd purchase from Ackerman, my first being in 2003; a new Toyota Sienna. "White Lightning" is doing GREAT & still on the road with my 21 y/o son behind the wheel & as a drummer, he's happy with it as it makes getting to gigs much easier with all the space! If you're in the market for a great Toyota at a great price, Ackerman is where you need to be! They'll ALWAYS have a better deal than the dealers can offer in the county! read more

Bought a Rav4 in March of 2020 and the purchasing experience was fantastic. Used Adam Gabor. Unfortunately, our experience with the service department is drastically different. After a few months (and a few uneventful routine service intervals) the car started losing gas mileage (went from 43 MPG to 31 MPG during the entire span) and these knuckleheads could not figure out why. They would give you any excuse they could to get you to leave. Even tried to tell us the lost gas mileage was due to driving into headwinds (worked directly with Mark Beatles). Even after it broke down on the highway and we had it towed to them to be fixed, they sent us out with the car and it broke down and had to be towed again within 50 miles of getting it back. This is when they told us they could do nothing else for us under warranty (we drive a lot of miles so it was just out of warranty) and we would have to pay if we wanted them to troubleshoot it (like we would ever have confidence they could fix something right). The car was just over a year old and had been serviced by Ackerman at all of the recommended intervals. At this point we went to another dealer and purchased a different car. Will never use this dealership again due to their inept and disrespectful service department. read more

I almost forgot to post this so here goes... The people at this Toyota repair shop ALWAYS go way above and beyond to help me when I come in. It doesn't matter if I am there for an oil change, small repair, etc., they inform me of what to expect, go above and beyond the norm and are super friendly. I will always go out of my way to come to this shop for whatever I need. Thanks for being awesome! read more

Had to have my FJ towed to your location with a dead battery and suspected alternator problem. The battery wouldn't hold a charge at all even with multiple jumps so the tow truck was called. Steve in service was absolutely amazing. He addressed the issue immediately, excellent communication, and didn't sell me more than I needed! Turns out I just needed a battery and not the alternator. I can't tell you how refreshing that is to receive that kind of support and honesty! I'm a seasonal visitor to Missouri from Florida and he did everything to work within my timeline. If there was a rating higher than five stars I'd give it! read more

Took my Sequoia in for proper diagnosis yesterday, they were efficient and friendly. I have not scheduled the work to be done yet, will update review after work is done. read more

Great service as always! Friendly staff from the moment I walked in the door, and my service was exceedingly quick! The Ackerman Team is great! read more

Bought a car from Darwin last summer. When I called back 6 months later to ask questions about the warranty Darwin said he "could not help and had a spiel he told everyone just to sell." He was very unprofessional and even hung up the call twice. I would not recommend this dealership to anyone looking to buy a used or new car. read more

Replacing my 2010 Venza was easy cause I knew that I wanted an all new Venza. Brian and Rebecca were very great in getting me the exact car I wanted and the whole deal from start to finish couldn't have been any better! read more

Ackerman Toyota was able to service my vehicle without an appointment on a Saturday morning. They quoted me an hour for service and even provided a coupon for a discount. I was in and out without issue. read more

I didn't have to wait for long.But the only thing was Ackerman charged me with $33.00 just for tightening a bolt which I think is overcharged.. read more

Great facility and quick service appointments with out much waiting.

Had a great experience. Had a air bag recall, they replaced it. Had a list of things to start checking off that my car needs. Ended up getting a oil change. Everything done in a day. read more

Bought two new cars here so far for my kids and couldn't be more pleased with the process. No high pressure great deals on both vehicles without playing games with the prices. Maybe one day I'll get myself a new car here too read more

We brought in our 2015 Prius for a routine recall issue. That was the purpose of the appointment. The service department called us back to ask to do additional fixes to the wipers and a tire rotation, to which we agreed. During the service they broke the radio and associated computer on the Prius. They called us back and tried to say that the issue had been there before we brought it in. We have had absolutely no issues with the car or the radio prior to getting it serviced at Ackerman. Both the Service Manager, Mark Beadles, and the General Manager, Brian Hacay, were disrespectful, condescending and lied regarding the nature and origin of the equipment they broke on our car. We will never use Ackerman Toyota again and will be filing complaints with both the BBB and the Attorney General of Missouri. read more

I was in and out in maybe an hour. And left with the truck that I've always wanted. Ackerman has definitely earned my business in the future. read more

Just like one should be skeptical of the quality ratings for a brand-new car (good, but for how long?), my experience is just on the purchase, financing and delivery. I bought a new Highlander from Rebbecah, the online sales person. She was factual and informative with no pressure, offered a good price, ordered it and delivered it ahead of schedule. I breezed through F&I and got a great rate with fine, no BS, service. She spent a lot of time familiarizing me with the vehicle. So, I'm all of five days into the new car and am completely satisfied. I previously had a 4Runner for ten years and not one thing - ever - broke on it. Zero repairs. I'm expecting that from my new Highlander, so I guess I won't be visiting Ackerman either soon or often. Glad they don't live on their repair shop. Ron read more

I have a 2021 Tundra and all regular maintenance work has been done here at Ackerman. At this point it has just been oil change and tire rotations every 5,000 miles. 2 months back I get a flat tire and go to change the tire and I could not break the lug nuts loose using the factory supplied lug wrench. Fortunately for me I was not far from work and had a co-worker come pick me up. He is a very fit and strong guy and could not break them loose either. I get a ride back to my shop to get a cheater bar to put over lug wrench. Shortest bar I have is a 4 ft section of pipe. I get back to truck and proceed to break lug nuts loose and it took everything I had to break them free and in process lug wrench gets bent breaking them loose. Needless to say I am a little upset that it took a 4 ft bar to loosen them and after getting new tire on I call the dealer and person I speak with does not even acknowledge that it was an issue and wants to sell me tires. OK fine I dealt with that and figured I was due for an oil change soon and would discuss this in person when I go in next. All I wanted was for this to not happen to someone else. I have 30 years construction background and have removed 100s of tires in my days so I knew exactly what to do. Ialso wanted a new lug wrench to replace my bent one. Seems pretty easy right. I talk with my Service guy checking me in and he says hang tight we need to discuss this with the Service Manager. Service manager immediately says no way. My techs use torque sticks to change all wheels and if I bent the lug wrench then I used the wrong tool to change it. So my response is "So tell me how I used the wrong factory lug wrench tree that was sent with my truck from the factory?" He says to me you should have carried a cheater bar in your truck to change the tire. Thats what I do and there is no way I am replacing your lug wrench. I then ask if thats what it says in my owners manual for changing tires? His response is "NO". At this point I am beyond frustrated. Are they telling every customer they sell a new car to carry a cheater bar to change a flat? I highly doubt that. Torque sticks are used in almost every tire shop around and are notorious for being inaccurate so its not impossible that they over torqued my lug nuts. Things happen in the repair world and I understand that. I am glad this happened to me since I have the skills to deal with it however things could have been really bad if I was out of town and it was the middle of the night. No way Toyota Motors is telling everyone they have to carry a cheater bar to change a tire. Is it a good idea? Yes but should it be required no way. Service manager was rude and although he did not say it directly pretty called me an idiot for not carrying a cheater bar. Be warned if your tires are rotated here or removed for any reason check the torque on them before you end up like me. The average Joe will not be able to fix this issue and will have to wait hours for roadside service to come. I will never have my 2021 or my 2008 Tundras serviced here ever again. read more

I recently visited Ackerman for a routine oil change and rotation. As always, prompt and friendly service. I'm a medical courier I have 128K miles on my 2018 Rav4. I can drive my route confidently knowing that I get extraordinary service from Ackerman. Peace of mind is what's important! read more

I recently moved to St. Louis after having bought a Toyota Tundra quite some distance away from a dealership in another state this past Spring. On arrival, I was due for routine service (based on mileage) and the service department at Ackerman Toyota got me in quickly even though I hadn't made an appointment beforehand and they finished the work very promptly and according to the time frame they promised. Within little over a week, I had an another unrelated issue develop with my truck so I returned to the Ackerman service department to seek advice/assistance. In summary, they went above and beyond the call of duty to help me resolve the issue that ended up costing me relatively very little. I highly appreciate the positive customer experience I had, twice now, and within a very short time frame. Their service department therefore gets my highest recommendation. read more

We bought a used car at Ackerman Toyota and traded in a car. Our salesman was courteous and very professional. Their prices were very reasonable. read more

DO NOT BUY FROM ACKERMAN In Jan 2012 I purchased a 2001 Corolla. In August 2012 I was driving and the engine underwent complete failure in which a rod went through the engine block, despite my having regularly maintained it and changing the oil every 3 months. Guess it was just bad luck, it sucked but these things happen. We called Ackerman to let them know they sold me a defective car and they told us they'd give us a "great deal". That deal ended up being a whopping $400.00 off a new vehicle. Well I was in need a of a car to go to work, so we ended up purchasing a 2009 Corolla along with a 100k mile Toyota certified warranty this time. That winter my car started rattling when it started up, which turned out to be a known issue covered by the warranty in the 2009 models called "T-SB-0087-09". Took it to Ackerman and they were unable to hear the noise, even going so far as asking me to come down to their shop at 7am to turn the car on for them. My boyfriend works on cars and actually called them to yell at them for making a chick come tell their mechanics how to do their jobs. The mechanic actually told me "engines just sound different". After a couple weeks of them keeping me car and not even reading the TSB/watching the videos of the TSB we gave up and took it to Seeger Toyota. Not only did Seeger identify the TSB problem right away, they overnighted the part and had my car fixed in less than 48hours AND it was covered by the warranty. Please, please, save yourself the BS and do NOT give Ackerman your $ for any reason. read more

We purchased a used vehicle from Ackerman and were pleased with the process from negotiating the deal through financing. We drove the vehicle over the weekend and found an issue with some body work that had most likely been repaired by the prior owner. We were unaware of the issue when we made our purchase. The following week we spoke with the sales manager, Steve, and he was very helpful and agreed to make the repairs. It exceeded my expectations because we've had to fight these types of issues with other dealers in the past. I'll be back to purchase my next car. Thank you. read more

I bought my Prius here and the salesguy was great. Explained everything, friendly, etc. I would buy a car from here again so thats why the three stars. But I can't say the same for the service dept. I have the free oil changes for a year so I've been coming her. The waiting room is kinda dingy, the service team isn't the friendliest and when I got in my car the last time, my car smelled like it belonged to a smoker and I don't smoke. I had to drive to work with my windows down, it smelled so bad. I'll be trying a different toyota dealership for my next oil change. read more

I have never had a vehicle serviced at the dealer before for two simple reasons. They tend to cost a bit more, and they try to sell you services that you don't need. This is so not the case with the service department at Ackerman Toyota. When I first bought a vehicle from Ackerman, there happened to be a side marker bulb out on the car. Odd I know, but I suppose it happens from time to time. I pointed this out before we signed the papers, and as I expected they sent it straight over to service for a replacement before we left the lot. It was what I observed while in the waiting room in the service department that has made me a loyal customer. I watched as someone came out of the shop and walked up to two different customers and started explaining the diagnosis of the customers vehicle to them. This is the part that blew me away. Rather than going in for the kill and trying to tack on additional services that day, they told the customer while looking at X, we noticed Y. This isn't a safety concern or anything that will leave you stranded, but maybe in a few months you'll need to take care of it. How awesome is that? I don't know about you, but I sure don't plan for auto repairs. It sure helps to know a couple months out that something is getting worn. I was very impressed with the integrity of these guys. The reason for my most recent visit was a standard oil change, and a safety inspection. There were a couple things that caused the car to fail inspection. They came and got me from the waiting room, took me into the shop and showed me what the issues were, and explained how the things they were telling me worked. I already knew the mechanics of how my brakes work, etc, but I let them tell me all the same, just to see if I could detect any BS. It's what I do for a living. I detected none, and appreciated that they showed me these things before just telling me that I needed these repairs. Aside from the safety inspection, they noticed that my front tires were beginning to wear on the inside, (Which they were, no doubt about that) and suggested that I get an alignment done while it was in the shop so I could get as many miles out of my tires as possible and avoid having to prematurely replace them. Again, the shop sells tires. Integrity. The tires on my car happen to retail for around $150 each. So a set of tires would have been more lucrative for them than a simple alignment. I could go on and on about these guys, but you get the point. read more

We have been a Toyota family for over 10 years, but received such poor customer service that we will definitely choose a different carmaker when the time comes. 2 years ago we purchased a used Camry and were not told that we needed to transfer the extended warranty. I concede that we should have done our due diligence and researched whether or not we needed to transfer the warranty into our name. That said, last week the Camry needed servicing, so we called Ackerman Toyota to schedule an appointment. My husband was met with hostility and disdain when asking to speak to a manager to discuss overriding the warranty paperwork error. A manager did come on the phone and refused to even discuss the matter, and basically hung up on my husband. Sorry Toyota, you've just lost a very loyal family. read more

This is the only place I will let work on my car. I even had it towed down here from Bridgeton when it was involved in an accident. Ask for Big Daddy to work on your car. He does a great job! (And he will think its funny that somone he doesnt know is asking for him by his nickname) read more

I have been taking my '08 Scion TC here since I bought it (from another Toyota dealership) in January and my services have always been great! I will only go here for oil changes, especially after a terrible service experience at a Jiffy Lube a few weeks ago. These guys are always friendly, quick, and honest in recommending only the services you need, and without trying to convince you to buy a more expensive oil. The pricing is comparable to the quick change spots, and small services like oil changes, tire rotation, and tire patching, do not require an appointment. The employees are very professional and I always feels good about my car when I leave, no nagging "I wonder what they actually did" feeling. read more

Mike Swilowski helped me find the perfect Toyota and went the extra mile to make sure I was happy. I'll recommend Ackerman highly!

Randall was great! Helpful, Professional, Upbeat, Not Pushy. Great facility. I look forward to future business!

omg who can say they loved their car buying experience? I waited two years to write this review because it all seemed too good to be true. So I found the car I liked online. I went to the dealer to check it out. I saw it right away on the parking lot - beautiful. It was priced right at KBB value ($100 lower actually I think). The agent, Matt Endres, came out. He asked if we wanted to test drive it. I said yes, and then he handed me the keys. I asked "Don't I have to give you a license, or sign something?" (The previous dealer had my sign my life away just to drive it.) He said no, we could drive it. He joined us as my husband test drove it around the neighborhood. After, we went inside to "negotiate." This is the worst part, right? Again, this car was priced super fairly. We asked for it at asking price, but said that needed to include everything - fees, closing costs, etc (except taxes). He went to the back, came back a minute later and said "yup, that's fine." Nothing dramatic. No back and forth. Matt was amazing. A few notes: * I couldn't take it home that day (Saturday), I had to wait until Monday. Which was fine. * I did do financing through them for just a few thousand dollars, and I have great credit. They offered me a loan at like 15% interest, and I did negotiate that. I said that seemed way too high. And the loan officer actually went back and got me a WAYYYY better deal. I paid it off in three months, and they made it super easy to navigate all that. * Matt was honest about everything good and ugly about the car. He admitted the heat/AC knob was a lil wonky. The previous owner of the car bought the original car from there, and they had all records to show she maintained it. * My car, a 2002 Toyota Highlander, is still running strong after buying it in 2015 from Ackerman. * We get it serviced at the dealer, too. They are always nice and fair prices. They don't try to oversell and make stuff up (as a lady, I feel like some guys are like "whoa lady, you need a new bamboozle! Yours is about to break!" These service friends are knowledgeable and friendly. Seriously, I can't say enough about this place. I HATE buying cars. Their website was easy to use. I just pointed to what I wanted, named a price, and got it. read more

My Prius literally stopped completely came to a halt and got me stuck on a bridge. Got my car towed to Ackerman on a Tuesday and I got my car completely fixed and back to me by Wednesday. Great staff and great work. They also let me know that I may have a problem coming to me in the future with a wheel and that gives me a chance to save up and get it fixed. Nice to have a heads up instead of them trying to go ahead and get me to pay for more fixes right then and there. read more

This was my first time buying a car from a dealer, and I've heard horror stories about how painful the experience can be. That was far from what I experienced with Ackerman Toyota. The process was quick and painless. I received a very competitive price for the car that I wanted, and had everything wrapped up in record time! It's an honest dealership that you can trust not to try to pull one over on you. Everyone I encountered while I was there was very helpful. And the great service didn't disappear when I finished buying the car. Every time I've been back since, I've been very happy with the experience. I would highly recommend Ackerman to absolutely anyone. read more

The sales representative Tyler Baker was extremely unprofessional. He didn't engage with me or offer me any details about any vehicles on the lot. He didn't even open the driver's side door for me, of the vehicle I was looking to purchase, instead he opened the passenger door. As a sales representative he lost my business, he treated me as if I was a peasant. He didn't have a sales pitch and had an extremely dull personality. I will not recommend this car lot to anyone who is serious about purchasing a vehicle. read more

Fantastic service and great consultation from Randall. If you are looking for a great car, great price and a great buying experience, go here. & be sure to ask for Randall! The manager, Steve and Dave in the finance dept were great, too. 5 stars, all the way! read more

The service department is not accommodating. I went there for an oil change twice showing up at 5:30 when they last take appointments (and even called to let them know) and I was turned away both times. I will not be returning and am disappointed with their customer service. read more

I purchased my 2004 Toyota Tacoma from Ackerman in 2006 and am still driving it. Since then, I have referred several friends who have purchased brand new cars, one Camry and one Rav4. Several years ago I received a recall notice for a rust problem that was applicable only to Tacomas titled in certain states with harsh winters. Since my truck had been originally titled in one of those states, I called Ackerman to do the recall service. I was told they would not do the service and I needed to take the truck to another state. Me, "are you telling me you will not complete this service?" Survey guy, "yes." Called Toyota corporate to ask about this. The assured me that any Toyota dealer would be able to complete the warranty service and that Ackerman service would be contacting me the next day. Never received a call from them. Called Toyota corporate to report this and tell them I just wanted them to know since I had no desire to work with them in the future. My Tacoma, now 17 years old, is a great truck and has close to 200,000 miles. I do plan to replace it in the next few years, very possibly with another Tacoma, but it will not be from Ackerman. read more