1. Action Auto Glass

    1. Action Auto Glass

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    Salem, OR

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    Action Auto Glass

    4.6 (85 reviews)
    Closed 8:00 am - 5:30 pm

    Services - Action Auto Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Action Auto Glass Photos

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    3.0
    (56 reviews)
    Auto Glass Services
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    Reviews With Photos

    Puncture damage on my car interior from the windshield installation
    Eugenia T.

    I am not sure what happened here... I was fully expecting a fine experience given all the positive reviews I read but (1) reception service was NOT good and (2) they damaged the interior of the car and (3) did not respond at all to my email reporting the damage. The long story: A few weeks ago I had a crack in my windshield and I called and spoke to a friendly guy who said I could bring in the car any time on a particular week day because they had had some cancellations so it would be fine. I asked how long it would take and he said 3 hours. I told him I would bring it in at 10. I brought the car in at 10am. There is apparently nobody who regularly staffs the front desk and there is no way to ring someone in, so I just waited and then eventually made some noise to get someone in the garage to notice me. Two and a half hours later, I called back to check on status and they said that they have not started yet and that they would call me when they are done. Fine. Fortunately I was not in a rush to get back to work that day. 3.5 hours in, I went back to the shop. I listened to someone losing patience, being told their car was being worked on, and walking out. I asked about my car, and the guy said that it would be done close to 3. When I asked about the original quote of 3 hours, his "excuse" was (1) that the other guy (who just walked out) had been waiting around for his car already and (2) that I had been told when i called that they would call me when they were done (note they had not told me on the call to expect any delays). At that point I figured there was no point in arguing with such ridiculous reasons, so I left and hoped they would actually get it done by end of day. So around 3pm, they actually did call me to say they were done. If the job was well done, I would have still given them 3 stars, since maybe that guy was new and they didn't know he was providing bad service. But sadly, they had punched a penny-sized hole in the interior fabric of my car, and made several dark stains at other spots where their tools touched down hard. I was too fed up with them at that point to turn around and talk in person so I just sent a note through their website asking if they would compensate me for the damage out of the $375 that I paid them. No response, not even an apology without compensation. That's that. Next time I need autoglass repair I will not be using these guys.

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    10 years ago

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    12 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    12 years ago

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    10 years ago

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    14 years ago

    Great service professional and fast. Thanks for making a bummer rock chip less painful.

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    9 years ago

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    9 years ago

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    15 years ago

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    14 years ago

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    10 years ago

    Fast, free windshield chip repair. Thanks guys! I'll be back next time I need a new windshield :)

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    11 years ago

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    10 years ago

    Went to Action Auto Glass today for the first time, got fast professional service. I was back on the road in no time. Thanks

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    13 years ago

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    11 years ago

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    14 years ago

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    13 years ago

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    12 years ago

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    10 years ago

    Thank you for repairing my rock chip...for free! If I ever need a windshield I'll be back. Ive already referred one person.

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    11 years ago

    Just had my windshield chip fixed for free, within half an hour of bringing the car in...these guys are awesome.

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    15 years ago

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    12 years ago

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    9 years ago

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    13 years ago

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    9 years ago

    Jimmie is super helpful and on point. You can tell it's a well run organization. Free rock chip repair, I definitely recommend!

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    13 years ago

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    11 years ago

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    12 years ago

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    14 years ago

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    13 years ago

    Prompt service, friendly staff, and I got a great discount. I would totally recommend them to any of my friends.

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    12 years ago

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    10 years ago

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    Page 2 of 3

    Ask the Community - Action Auto Glass

    Review Highlights - Action Auto Glass

    Jimmie said that it would cost zero cents to get that done but they didn't have availability until the next morning.

    Mentioned in 14 reviews

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    Speedy Glass

    Speedy Glass

    3.8
    (23 reviews)

    I recommend speedy Glass on 13th St. in Salem very highly. Unfortunately, for us we had to use them…read moretwice within 40 days. We happen to get rock chips which required windshield replacement both times. They contacted my insurance for me and handed over the phone to answer a few questions. Justin, the branch manager was efficient, professional, and personable. Jasmine at the desk was also very helpful.

    If you want to know ALOT about this business, take the time to read this review. It's long, but…read moreinformative. In July of 2024 a Schurter Trucking company truck passed me going the opposite direction and rocks just RAINED down on my car and broke my windshield and put a number of paint chips in my car. I turned around and got video of the truck. I reported this to the trucking company AND my insurance. My insurance (State Farm) said to work with the trucking company's insurer, Country Financial. I talked to them and got ONE phone call from an adjuster and then it was silence. They never, ever called me back again. So I circled back to State Farm. Well State Farm has contracted out all of their broken winshield claims to a third-party company. This is NOT State Farm, but a completely separate company that cares nothing for me or my problems. They were absolutely HORRIBLE to work with. Calls continually dropped after waiting on hold for 30 minutes or more, they were really nasty people (not friendly or helpful), an it was a nightmare navigating their phone system. In addition, my insurance agent kind of left me on my own (since they can't really give any input on the third-party decision). So I'm left to navigate getting my windshield repaired on my own. Links (the third-party company for State Farm), told me to get quotes. I got some and decided I wanted to have the work done by a dealership. Links said they would call the dealership to get confirmed pricing. They never got it (I don't believe they even tried to call) and sent me a random amount that would not come close to covering the repairs at a dealership. I wanted to get Factory Market glass as opposed to After Market Glass since there is no guarantee with After Market that the calibration would work, plus I drive on back roads for my job and needed a strong windshield (as evidenced by what happened to it already). Well, I was alone to navigate this and it took me over two months of frustration, crying, arguing with Links and getting sympathy from my insurance agent. My insurance agent did ask around to his fellow agents who their customers were using in Salem for windshield repair and I was told Justin at Speedy Glass on 12th Street. I called and talked to Justin directly. He patiently listened to what I had been through and really sympathized. He then took my VIN number to get he proper glass and got to work figuring out pricing. His cost (for glass, replacement, and calibration) was ony $200 over what I was given by Links and over $700 less than what a dealership would charge! He said it would be no problem and I was overjoyed to support his business with the price I was given. I was so happy and felt a HUGE weight lift off my shoulders. I just had the work done at Speedy Glass last Friday and I am SO happy. I feel safe driving down the road and Justin's work is worth EVERY penny. If you want someone who really cares about you and does STELLAR work -- CALL OR GO SEE JUSTIN. You won't be sorry.

    Action Auto Glass - autoglass - Updated July 2026

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