1. Action Auto Glass

1. Action Auto Glass

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Salem, OR

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Action Auto Glass

4.6 (85 reviews)
Closed 8:00 am - 5:30 pm

Services - Action Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

Action Auto Glass Photos

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Puncture damage on my car interior from the windshield installation
Eugenia T.

I am not sure what happened here... I was fully expecting a fine experience given all the positive reviews I read but (1) reception service was NOT good and (2) they damaged the interior of the car and (3) did not respond at all to my email reporting the damage. The long story: A few weeks ago I had a crack in my windshield and I called and spoke to a friendly guy who said I could bring in the car any time on a particular week day because they had had some cancellations so it would be fine. I asked how long it would take and he said 3 hours. I told him I would bring it in at 10. I brought the car in at 10am. There is apparently nobody who regularly staffs the front desk and there is no way to ring someone in, so I just waited and then eventually made some noise to get someone in the garage to notice me. Two and a half hours later, I called back to check on status and they said that they have not started yet and that they would call me when they are done. Fine. Fortunately I was not in a rush to get back to work that day. 3.5 hours in, I went back to the shop. I listened to someone losing patience, being told their car was being worked on, and walking out. I asked about my car, and the guy said that it would be done close to 3. When I asked about the original quote of 3 hours, his "excuse" was (1) that the other guy (who just walked out) had been waiting around for his car already and (2) that I had been told when i called that they would call me when they were done (note they had not told me on the call to expect any delays). At that point I figured there was no point in arguing with such ridiculous reasons, so I left and hoped they would actually get it done by end of day. So around 3pm, they actually did call me to say they were done. If the job was well done, I would have still given them 3 stars, since maybe that guy was new and they didn't know he was providing bad service. But sadly, they had punched a penny-sized hole in the interior fabric of my car, and made several dark stains at other spots where their tools touched down hard. I was too fed up with them at that point to turn around and talk in person so I just sent a note through their website asking if they would compensate me for the damage out of the $375 that I paid them. No response, not even an apology without compensation. That's that. Next time I need autoglass repair I will not be using these guys.

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10 years ago

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12 years ago

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7 years ago

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11 years ago

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10 years ago

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12 years ago

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10 years ago

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14 years ago

Great service professional and fast. Thanks for making a bummer rock chip less painful.

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9 years ago

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9 years ago

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15 years ago

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14 years ago

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10 years ago

Fast, free windshield chip repair. Thanks guys! I'll be back next time I need a new windshield :)

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11 years ago

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10 years ago

Went to Action Auto Glass today for the first time, got fast professional service. I was back on the road in no time. Thanks

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13 years ago

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11 years ago

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10 years ago

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14 years ago

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13 years ago

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12 years ago

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10 years ago

Thank you for repairing my rock chip...for free! If I ever need a windshield I'll be back. Ive already referred one person.

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11 years ago

Just had my windshield chip fixed for free, within half an hour of bringing the car in...these guys are awesome.

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15 years ago

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12 years ago

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9 years ago

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13 years ago

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9 years ago

Jimmie is super helpful and on point. You can tell it's a well run organization. Free rock chip repair, I definitely recommend!

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13 years ago

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11 years ago

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12 years ago

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9 years ago

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13 years ago

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10 years ago

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14 years ago

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13 years ago

Prompt service, friendly staff, and I got a great discount. I would totally recommend them to any of my friends.

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12 years ago

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10 years ago

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Page 2 of 3

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Review Highlights - Action Auto Glass

Jimmie said that it would cost zero cents to get that done but they didn't have availability until the next morning.

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Speedy Glass

Speedy Glass

3.8
(23 reviews)

I recommend speedy Glass on 13th St. in Salem very highly. Unfortunately, for us we had to use them…read moretwice within 40 days. We happen to get rock chips which required windshield replacement both times. They contacted my insurance for me and handed over the phone to answer a few questions. Justin, the branch manager was efficient, professional, and personable. Jasmine at the desk was also very helpful.

If you want to know ALOT about this business, take the time to read this review. It's long, but…read moreinformative. In July of 2024 a Schurter Trucking company truck passed me going the opposite direction and rocks just RAINED down on my car and broke my windshield and put a number of paint chips in my car. I turned around and got video of the truck. I reported this to the trucking company AND my insurance. My insurance (State Farm) said to work with the trucking company's insurer, Country Financial. I talked to them and got ONE phone call from an adjuster and then it was silence. They never, ever called me back again. So I circled back to State Farm. Well State Farm has contracted out all of their broken winshield claims to a third-party company. This is NOT State Farm, but a completely separate company that cares nothing for me or my problems. They were absolutely HORRIBLE to work with. Calls continually dropped after waiting on hold for 30 minutes or more, they were really nasty people (not friendly or helpful), an it was a nightmare navigating their phone system. In addition, my insurance agent kind of left me on my own (since they can't really give any input on the third-party decision). So I'm left to navigate getting my windshield repaired on my own. Links (the third-party company for State Farm), told me to get quotes. I got some and decided I wanted to have the work done by a dealership. Links said they would call the dealership to get confirmed pricing. They never got it (I don't believe they even tried to call) and sent me a random amount that would not come close to covering the repairs at a dealership. I wanted to get Factory Market glass as opposed to After Market Glass since there is no guarantee with After Market that the calibration would work, plus I drive on back roads for my job and needed a strong windshield (as evidenced by what happened to it already). Well, I was alone to navigate this and it took me over two months of frustration, crying, arguing with Links and getting sympathy from my insurance agent. My insurance agent did ask around to his fellow agents who their customers were using in Salem for windshield repair and I was told Justin at Speedy Glass on 12th Street. I called and talked to Justin directly. He patiently listened to what I had been through and really sympathized. He then took my VIN number to get he proper glass and got to work figuring out pricing. His cost (for glass, replacement, and calibration) was ony $200 over what I was given by Links and over $700 less than what a dealership would charge! He said it would be no problem and I was overjoyed to support his business with the price I was given. I was so happy and felt a HUGE weight lift off my shoulders. I just had the work done at Speedy Glass last Friday and I am SO happy. I feel safe driving down the road and Justin's work is worth EVERY penny. If you want someone who really cares about you and does STELLAR work -- CALL OR GO SEE JUSTIN. You won't be sorry.

Safelite AutoGlass

Safelite AutoGlass

3.0
(55 reviews)

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

Just because the insurance company makes it easy to use safelite, you don't have to use it! Shop…read morearound. It took me like 15 min to find wuality work elsewhere. The customer service goes a long way, and this place is lacking that. What the heck happened to being polite. How is it that these gals behind the desk can have so much negative attitude. I'm over rudeness, I'll go to a shop out of town to be treated with respect. Like, it takes nothing to be nice. The one gal was polite, but the one sitting at the desks attitude just trumped even the nice gals niceness.

Action Auto Glass - autoglass - Updated July 2026

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