Terrible service and rude. The place says open until 4pm but tried calling from 3:20 to 4:00 pm to ask a question and there was no answer, I guess they don't answer the phones? I recommend going to ASAP title service in Tempe, they are much friendlier and willing to help. read more

Outstanding customer service, an experience that couldn't even be considered a distant cousin to going through titling and registering a vehicle at the MVD office. Clean, professional, fast, well worth the convenience fees. read more

I've used this title agency twice during the last year and been completely satisfied with Shannon's service. She's courteous and knowledgable, not to mention personable. I called before going in to see her yesterday for a duplicate title, there was a gentleman ahead of me who had more than twenty questions for her and she had an answer for each one but kept the chit chat brief and pleasant. When it came to my turn, she had me finished up in no time. Great service, I will continue to use her for both my business and personal needs! read more

Simple to assess: fast, friendly, easy. Relaxed atmosphere. I obtained a new title/registration/plates in literally 10 minutes. I'll never go back to the DMV. read more

They are very rude and gave me the wrong information about how to get an eco friendly plate. They had me driving all over the place which no one knew what I was talking about when i went to the places they told me to go. They were talking so rude and down to me as if I was some stupid person. They did not help me at all! I will never go there again read more

Bring your big boy/girl pants. Although the service is speedy, the overall attitude and vibe is pretentious and rude. I've been using Action Title for a number of years and have been able to witness the hardening of the owner and the reduction in her ability to deliver a service with a smile. People who suffer from a sensitive respiratory should avoid visiting as it constantly smells like a candle factory is on fire in the back office. read more

This is the place , Don't ever go back to the MVD. Shannon is great, smart, and very Knowledgeable. I have used her service for many years and tell everyone I know about her service , Simply the Best! Charles Forker Auto Group Charlie Forker azforker@aol.com 602-622-6873 read more

The lady who helped me was rude and abrupt both on the phone and in person. However, there was no waiting, and she seemed efficient at what she did. I was in and out in less than 5 minutes. I've received much friendlier service at the MVD every time, but after waiting for 2 or 3 hours there for something minor, who cares any more? Despite the unfriendly service, I would come back here. read more

Everytime I come in here Shannon is so helpful and nice. It's just such a pleasure to come in here. Shannon makes it so easy and fast to get everything I need done. I recommend action auto title to everyone. read more

I had such a great experience here and will NEVER go to the DMV again! I renewed my registration and was in and out within 10 minutes... At the DMV a similar transaction could've taken HOURS! I would gladly pay double what their small convenience fee is. Today I got a letter in the mail from Action Auto Title and it was paper work that i forgot in the office. I was very impressed and I highly recommend this place for any auto transaction! read more

Do not go here! It is conveniently located and may be faster than the MVD. However, the owner is self-obsessed and doesn't seem to realize she is in a service business--as in keep the customer satisfied. I have had three experiences here, all negative. I will not go back again. read more

My Fiance' recommended Action to me, she has had good experiences with this place in the past. Unfortunately my experience could not have been worse. I bought a vehicle from a person in Utah. I financed the vehicle with a credit union which is also located in Utah with branches here in the valley. The CU policy is to send the title to the DMV directly and I am to go in to the DMV with the POA when the title arrives in order to transfer the title. I had the title sent from Utah to Action Auto Title. I went in to inform the owner, Ms. Shannon to look for the title. Ms. Shannon informed me that she was not able to call me when the title comes in but I should check in after the anticipated arrival. Tuesday I went to check on the title and Ms. Shannon informed the that no Title was delivered. I contacted the CU and the CU gave me a tracking number which had the Proof of signed delivery. Today I went back to Action and Ms. Shannon did see that she received the docs BUT she sent the docs back to the CU in Utah despite the cover letter stating to hold the docs for 60 days and my phone number on the cover letter stating to contact me. When I asked Ms. Shannon why she sent the docs back her response was "the POA was not included". The same POA that I showed Ms. Shannon I had prior to her getting the docs from the CU. She made an excuse and basically told me to leave. She was rude and condescending. She wasted my time and the most disappointing part of it all is that Shannon took NO RESPONSIBILITY. I would like to give this business a ZERO star but I am required to do a ONE STAR in order to post. read more

Went there to register a classic car that I recently purchased. The service was exceptional. Quick, easy and very fairly priced. They made it so convenient without having to wait in line at DMV. Thank you ladies! read more

This place is great ! I use it for all my title needs which usually are a lot. I would highly recommend you skip the dmv and use this place. They are always helpful and kind. read more

The owner is not only rude but she is very very weird , I don't know what makes her think she can be rude to customers and make them feel stupid but rest assured they will not be back , read the reviews , bad reviews are customers And good reviews must be friends or family ! Beware read more

When I walked in, I was immediately greeted by a woman who I assume to be the owner, even though she was helping someone else. She was very pleasant, efficient, and had me on my way within minutes. This business has several poor reviews but I did not experience poor customer service whatsoever. Plus it was nice to see her large playful dog in the background. I will never go to the MVD again. read more

Our family and friends have used Action Auto Title for all our vehicle registration needs for over 10 years (used to be at a different location). Shannon, the owner, is always professional and handles transactions so quickly. The small extra charge vs. standing in line at the DMV is such a great value, and Action is more knowledgable and helpful than any DMV clerk I have ever encountered. My friends and family always give me a call to thank me for sending them to Action Auto Title. read more

Awesome place. Got my car registration and new tags. In and out in about 10 minutes. Beats going to the DMV. I'm a customer for life.

This place was great! Shannon was very helpful and knew the process very well. This is the only place I will use in this area!

Poor customer service. People come to private places for customer service and efficiency. My experience was efficient but I still left with a bad taste in my mouth solely due to Shannon's rude customer service. Just try and smile and be nice. No need to try and act like a rude mvd person. I came here not to experience that. read more

I have been going to Action Auto Title for years and Shannon is always so helpful. She makes the whole process so easy and efficient, plus she does it all with a smile! I would recommend visiting Action Auto Title. You will be in and out of there in no time with all of your title questions answered. read more

I have been getting my title work done at Action Auto Title for since 2006 and I have always had the best of experiences. If you need any title or registration work I can highly recommend Action Auto Title. read more

Shannon makes the "dreaded task" of going to the DMV a completely different and enjoyable experience. The friendliest and easiest DMV transaction I've ever done; and I have six vehicles and many years of driving. Thanks Shannon! read more

Very efficient. Knew exactly what I needed and quickly did the paperwork.

Shannon at Action Auto Title is so far ahead of the MVD and the dinos that work there its unbelievable. She has great communication skills, she is patient, and above all she knows title work backwards and forwards. She could charge 3 times what she does, which isn't much, and I would still use Action Auto Title. read more

So I have used this place twice to Title a vehicle. While this place is fast and eliminates the need to go to MVD and wait in a long line, I unfortunately need to let people know that the owner who sits at the front desk is one of the rudest people to deal with. I will not be giving this place anymore business. This past Friday I had to get a Title and Registration for a used vehicle that I purchased. The younger woman assisted me and was very nice. However, a few hours after leaving, I realized that she never asked me about my car loan so the lien was never recorded on the Title. I called and left a voice message right before closing about the mistake. On Monday morning I went back and advised them of the error and the owner assisted and fixed the mistake. She then charged me another $20. When I asked her about the charge, she just looked at me and said "This is your fault. It is your responsibility to tell us that information." I was a little startled by this direct response and asked her if it is standard procedure for them to ask about a lien when issuing a new title. She said they sometimes ask, but that it is my fault and responsibility, not theirs. The reality is that when you go to MVD they ALWAYS ask about a loan so they can record the lien. That is part of doing this job correctly. I should have read the other reviews. This lady is absolutely rude and does not act like a small business owner. I will not be back and urge others to reconsider doing business here. read more

Unbelievably horrible customer service. I literally have never been treated worse by a "professional" establishment in my life. I believe her name was Shannon. On the phone, I misunderstood one thing and she starts laughing and tells me I should "google what it means". This wasn't intended as friendly, helpful advice either, she said it as snarky as she possibly could. I sit in disbelief for a moment before saying that I dont really appreciate her last, unnecessary statement. Her response... a snarkier than before "okay. Have a great day"...click. She never fully answered my question. I was actually embarrassed for her and her lack of communication skills in acustomer service job. An absolute waste of time. I should have listened to other reviews when I googled their name about how rude she is, but it was just around the corner and convenient. They deserve no one's business. read more

I can't express enough how Shannon addressed all, and any concerns I might of had with my vehicle registration!!! She is very thorough with her work and insurers you are satisfied! You can't find too many places that offer great customer service as good as I found here! Thank you Shannon for making the process so quick and simple! read more