We had an emergency with our fridge and a few other things we have neglected that needed to be fixed. Nathan was able to help us fix everything we needed within a reasonable time and window. I prefer to search for smaller companies to work with and support local. Nathan did such an amazing job. He was responsive and was able to accommodate us on the same day as contact. I appreciate his help and him accommodating us on short notice. And his pricing is definitely reasonable. I reached out to a few others and professionalism is the difference between him and the other companies. I will be contacting him again for future assistance! read more

Worst plumbing company on island. If you're ok with paying for faulty work, and having to pay a real plumber ( and construction company to fix the resulting damage from their work) to fix their mess, go for it. FYI, I'm just trying to help others from making the same mistake i did, I have no hidden agenda, other than facts...still waiting for ownership to take ownership of the misery and financial impact they placed on my family and neighbor. read more

Had a water leak by our refrigerator and cabinet area. We couldnt find it. First technician couldnt find it either. So Action Plumbing came to the rescue. Talked with Nathan who was very cordial. Told him of our situation and needed help right away. Didnt want any more damage. Water leak is brutal and catastrophic. He arrived within 30mins. He looked around and found the culprit. A pin size hole in the plastic water line that goes to our refrigerator for our water and ice. The only hard part was moving my refrigerator. It was in their tight. But Nathan and i got it out. So he could replace the platsic water line with a steel braided one. He did easy work and were happy with his service. Mahalos Nathan read more

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I had placed a request in with American Home Shield to get my two toilets fixed. The very next morning, I was contacted by Charles, from action plumbing. He was the most courteous person that I've ever spoken to in the phone. ( could be his accent or how he'd refer to me as "ma'am" even in texts) He was able to squeeze me into the schedule the same day. Nathan arrived right on the dot of scheduled time. He worked quickly and neatly. He had the replacement parts all ready to go...and he was done within 20minutes. read more

I had them out under a Home Warranty claim and they did all the work I needed. But now that I started using one of the toilets that they fixed, it is not working properly so I can't really use it. I have been trying to contact them for awhile, but all the numbers that I've found for them say leave a message...and their mailbox is full, so I can't leave a message or make contact. Any suggestions would be greatly appreciated so that I can reach them and they can come back and fix my toilet properly. read more

For all your plumbing needs call Nat.. Quick response & very reliable and always a job well done Highly recommend read more

DO NOT EVER use this company. Nate, technician, is a bold face liar. He filed a false statement to my home warranty service company, which was disputed and fixed by another company. Another problem reported was accidentally sent to their company. I contacted my warranty service and requested another plumbing company. When they called to confirm with Action Plumbing, again, lied, saying they were closed. Didn't matter, got another provider assigned the same day. LIAR, LIAR, pants on fire. read more

I am updating my review from 6 years ago to tell everybody to stay as far away from these people as possible. They charged us around $7,000 to "repair" a burst pipe under my driveway. They used the wrong copper pipes and now everything they did has to be replaced with the right type of copper pipe. It is unbelievable to me that a plumber would charge that much money only to have their work fail 6 years later. Whatever you do, DO NOT HIRE THIS COMPANY! read more

Nate was AWESOME! He called to confirm appointment the same day and came the next day to fix our water heater! He was on time and fixed it within the hour! He really knows his stuff and I would recommend Action Plumbing to everyone for they are GREAT, PROFESSIONAL, FRIENDLY AND ON TIME!!! read more

Let me tell you something, if you need a plumber that knows there stuff, this company sure knows how to get it done. Recently needed a job done in a short amount of time that needed some professional advice. I came across their number & gave them a call. Spoke with Nathan in regards of my situation and he explained well on what was needed. He recommended that he take a look at the job so he can get a better Insight which he was able to do that day! After the job visit based off of what needed to be done, me thinking it'll be a long job only took him a days work. Not only did he save me Time but also saved me money, I highly recommend there service. Very knowledgeable and also very respectful. Couldn't have been happier. Thank you! read more

I very rarely give out a 1 star review for a business since I know most, if not all, are trying to offer their services to the public as best as they can and in turn make a living. Well, I have to say, I have no second thoughts about giving Action Plumbing 1 star. Why? ... Here's the timeline for my interaction with them: Saturday evening I discover my water heater is leaking - Action Plumbing is the company that installed the heater 4 years earlier so the heater should still be under warranty - I leave a message on Action Plumbing's voicemail about the issue (I know it's the weekend so figure I wouldn't hear anything back 'til Monday morning.) Monday (holiday) I call first thing in the morning and talk to the owner, Charlie. We discuss the heater issue and he asks me to text him a picture of the identification sticker on the heater so he can check on the warranty status...he calls back in a few hours to verify that my heater is still under warranty and needs to check with the plumbing supplier (Fergusson) for a replacement. Unfortunately because of the holiday, they're only open half day so Charlie says he'lll call them on Tuesday. Tuesday mid morning I call Charlie and he says the Waipahu location doesn't have the replacement so he'll need to call the Kalihi location and will get back to me. Tuesday evening I don't hear back and leave a voicemail asking for an update Wednesday evening I don't hear back and leave a voicemail asking for an update Friday mid morning I call and get Charlie on the phone, as soon as I say who I am he immediately says "OH, I HAVE TO CALL YOU RIGHT BACK!" and hangs up. I figure that's fine, I'm just glad I finally got in touch with him...but sadly, no return call from him for the rest of the day. Saturday mid morning I don't hear back and leave a voicemail asking for an update. I will admit, the message I left probably sounded a bit harsh because by now I was pretty irritated. It had been a week with no water heater and I now have to wait until Monday to try and get another plumber since Action Plumbing obviously had more important customers to attend to. Well, Monday came around and I wasn't surprised that I hadn't heard a word from Charlie over the weekend. I ended up goind down to Fergusson Plumbing Supply in Waipahu who said they did have the replacement heater in stock and gave me the names of 2 companies to call to install it. One was Air-O-Smith and one was Action Plumbing...guess which one I called...LOL. The heater was replaced later in the week and Martin from Air-O-Smith did a really good job. Action Plumbing has a good overall star rating on Yelp but I do see that their other 1 star reviews say the same thing, they abandon their customers and don't return calls. I guess if you choose to go with them then be aware it's a roll of the dice, and any future support for the jobs they did for you might be met with the same "you're on your own" attitude. All I know is I was without a water heater for 9 days longer than I needed to be, all due to Action Plumbing. read more

Nate provided great service and was really efficient in getting the job done. He recommended things that I should do that would be financially beneficial on my part. Great attitude and a great plumber. read more

Do not use this company. Incompetent isn't a strong enough word to describe the quality of work. They came out to fix a dripping tub faucet. After replacing a part, the faucet wasn't dripping but a couple of days later, I found a large amount of water dripping from the ceiling below as this shower was being used. I removed the cover to find the leak. It was leaking from the part they replaced but only when the water was turned on. They came back out to fix it. A few days later, I found another wet spot on the ceiling near the first one. This time it was a constant slow drip from the same part. They blamed me for removing the cover and refused to fix it unless I paid over $500 to replace the pipe fittings. I said it was their responsibility to fix their workmanship, and I didn't do anything but find the leak. They never responded. I ordered the parts they supposedly replaced online for about $100 and fixed the problem in 15 minutes. One of the parts they said they replaced was old and had a crack. Don't use them and tell a friend. read more

Steve did a wonderful job today and went above and beyond, even clearing gunk out of our shower head at no charge to improve our water pressure! read more

Super quick response. Fast quality service. Very professional and friendly. Highly recommend Thanks Action Plumbing!

Nate was awesome. He came the very next day and was very accommodating. He changed the bathroom faucet and explained everything to me. He was friendly and knowledgeable and I would definitely recommend him to others as well as use him again for other plumbing issues. read more

I called around 9:00 am regarding a leaky kitchen faucet. Owner Charlie called me back within the hour and said he would send someone over asap. Jason soon stopped by to examine the faucet. He advised a new kitchen spigot as mine was 15 years old. He said I could save a bunch of $$$ by going to Home Depot and buying myself. He explained exactly what brand and type to buy. After a few hours running errands which included buying kitchen tap I called Charlie back. Jason came back and my kitchen faucet was replaced by 3:00 pm. Both Charlie and Jason are kind, polite, professional people. I highly recommend Action Plumbing. read more

I called several times for the last three days with no answer. You can't even throw money at these guys. Taking my business elsewhere.

My shower faucet handle broke this morning. My home service company sent Action plumbing to fix. I had carried a variety of tools to try and turn off the water (I am not a plumber, so didn't know what I would need). I left them on the counter. When the technician, Nate, came and saw them he asked me what they were for so I told him. He accused me of damaging my own faucet to then get fixed. I could not believe it. I asked him why he would even say that! His answer: you would'nt believe what I've seen. I was so offended. I called my wife to tell her what he said, and he came out of the bathroom and said "I can hear you". I then said, so, you don't want me repeating what you asked me. He then said, " you know, I can decline to service you for any reason". I told him to get out of my house. On the way out, he then told me " I have the best customer service in our company, all 5's. Not now. I contacted my home service company and told them what had happened. DO NOT USE THIS COMPANY! read more

Charlie at Action plumbing was very prompt and provided me with excellent service. I needed a new water heater and I needed it installed the same day since I was leaving the HAWAII area the next day. Charlie of Action Plumbing got right to it and arranged to come to my condo and within 4 hours installed a new water heater. I highly recommend this plumbing company. read more

Charles has been my plumber for over 15 years in Makakilo. I've had him work on my sinks, toilets, showers, water heaters and he's always provided me great service without any problem. The other day, he completed a task, when I tried a different service provider for my shower dripping. I appreciate his professionalism and willingness to restore my water service to my house on a short notice. He's a busy plumber but worth the wait if possible. My family and I thank him for such great service to our needs in the area. read more

Needed to change 4 faucets in our home and to fix a leaky tub faucet. They were prompt at scheduling our appointment and gave advice on what kind of fixtures to purchase for installation. The plumber called the day the work was to be done to say he was on his way even though he was on time! The work was completed in the time specified and the bill was 1/2 the amount of another plumber I had canvassed! I was a happy customer! read more

Friendly and easy to make an appointment. In my case, a hose came loose, after the repair, but they immediately sent someone to fix it, so no big deal. They also are friendly and prompt and their rates are affordable. Would recommend to friends and family. read more

Always very courteous and polite - great customer service that makes a difference. Have been a satisfied customer for 17 years!

Guy was really friendly and really helpful. Recommended from a friend of my dad and definitely came through. Had a metal piece connected to the wall that we needed to get our refrigerator working for water and ice. Quickly done and worked around my schedule to come to my house. Charlie was great and I'd definitely call him up for any future plumbing problems. read more

Great and quick service. It took Charles took less than 10 minutes to fix my leak. Also, he is a really friendly guy who is easy to talk to. I highly recommend him. read more

GREAT SERVICE!!! AWESOME customer service, AWESOME work. Definitely the family Plummer.

Needed a plumber asap..hose on my water heater broke and taking a shower in cold water is not fun..called action plumbing the next morning at 7:30am, spoke to Charles (the owner)..he was at my house before 8:30am..wow didnt expect he to come that soon on such short notice..he is a very nice guy and would definitely recommend him to anyone needing a plumber..Thank You Charles for your awesome service read more

I had a new washer and dryer delivered to my house only to find my water valve would not close. I called Charlie of Action Plumbing and despite being very busy, he answered my call and politely asked to call me later in the evening. Later that evening he called back like he said he would and got down all of the information of what he needed to do. The next morning he came to my house right when he said he would and took care of that valve in a matter of minutes. In all of my 17 years of being a home owner, this is the first time I've had to call a plumber, but I know with confidence that I will definitely call Charlie at Action Plumbing for all of my plumbing needs from now on. Very dependable, honest, and just a good guy! Thanks Charlie!! Two Thumbs and 5 Stars way up!!!! read more

This guy did an upstanding job!!! He was called out to fix the problem the Steve's Plumbing had created. My garbage disposal was leaking again and had ruined the flooring under the sink. He came in and everything was fixed in less than 10 mins and he explained everything to me as he did it! The guy's name was Charlie and he was fantastic! From his knowledge, his attitude, and his promptness. He even looked at and fixed my bathroom sink for no charge. Just a great company all around. He stays busy and it's probably because his work speaks for itself!!! I highly recommend Action Plumbing for any of your Plumbing needs! read more

Customer service was great. The person answering the phone was very polite. She dispatched the service man w/in 30 min. He was on point and helpful. They replaced our water heater and disposed of the old one. Hot water back in less than half a day. Thank you. read more

Called a couple of days in advance for them to check a leak in my faucet. Appointment was made for a one hour window time frame in the morning. I was home the entire time, and apparently these guys called my phone and left a message. I didn't get the call or message. So they moved on to the next. Didn't bother to show up at all, didn't bother to call again. Basically wasted my time. What's the point in making an appointment if these guys aren't going to even show up? I own my own business, too, but I show up every time, unless my clients call to cancel. I did NOT call to cancel. I, unfortunately, didn't get their one phone call or message, but that doesn't mean they can just pull a NO-SHOW. You call again. Until you hear the words- "I'd like to cancel" or "no don't come over", you show up. What if I was on a conference call. What if my phone was on silent and I just didn't get to it. TERRIBLE customer service. I guess they're so busy that they can afford to screw people over every once in a while. Their excuse, "Oh, ma'am, we're just so busy." Well, so is everyone else and their mother. read more

two separate people had mentioned action plumbing when i had a potentially bad plumbing issue. everyone on the action plumbing team was super responsive, helpful, friendly, and communicative. denise answered immediately took my information and had charles return my call a few minutes later, then dispatched jason to visit our house within a couple of hours. jason quickly found the issue, and gave us a comprehensive plan that saved us time/money/risk. he had found a corroded part, for which if he attempted to work on it may cause a shutdown of our house water until they could get a replacement part, so he redirected the leak into the tub, and returned with the part the next day. in total it was 30 minutes for the inspection and prep, and 30 minutes for the repair the next day. their rates are reasonable professional hourly rates, plus parts, but the response times, friendly confidence, and expedited completion of the work, make this a strong recommendation from me. after service i was invoiced by mail and was able to pay by credit card over the phone. read more

Called to have a water heater installed. I was told he would call me back later in the evening or the next morning. Three days later they did not return my call. I live in the neighborhood of the owner. Good to know there are other plumbers in the area. read more

First of all, I totally agreed with the comment that "Mark Y" said about the Action Plumbing abandon their customers and don't return calls. However, my issue with them started 3 weeks ago. I had a minor leak in one of my toilets so I contacted the American Home Shield (home insurance company) which they contacted the local company to get in touch with you etc.. Normally you should receive a call from the local contractor within 24 hours but I understand that sometime that's not the case. I received a call from Charlie (Action Plumbing) about 3 days later. He asked me when is the best time he can send someone over. I told him that I'm off every Friday so Charlie told me he'll call me back. When Friday came, he called me late afternoon and asked me when can he send someone over, I told him now is good or Sat-Sun is fine with me. He told me that they don't work on the weekend so I told him "how about next Friday"? he said he'll call me back. A week went by, he called on Friday late afternoon (again!) and gave me the same routine ..., but I had to work all weekend so I told him I'm off next Friday as usual. He told me I'll give you a call back. This week is the 3rd week, I received a call from Charlie today Friday late afternoon (once again!). He asked me the same routine .... I told him, I'll be home within an hour at the time it was around 1:40 pm. I told him I'll give my brother a call to see if he can come over and let them in. Unfortunately, I couldn't find anyone then Charlie calls me back and started giving me an attitude, I told him I'll be there within an hour and he replied "well you told me 15 minutes ago you'll be there within an hour" At this point I was pissed because he was trying to make me accommodate his time so I told him "don't worry about it, I'll find somebody else to do the job" then he started telling me it was my fault that I did not call him back to make the time and I was never home etc.. so I hung up the phone. I received a call 15 minutes later from one of his employees but it was already too late, I told him don't worry about it, I'll find somebody else. I don't normally write a review for a business but I just want people to know that customer service is important when running a business. Words travel far and people don't have to use your service. There are several businesses out there that have comment sense and willing to accommodate your time not the other way around. I will contact the American Home shield and report this issue, hopefully they'll reassign a better company this time. read more