This management company is an absolute joke…read more As a tenant that lives in a building that is managed by this company, it is very clear that they are spread too thin across more buildings than they can handle, and have no ability or interest in having a functioning respectful relationship with any of their tenants. They almost never respond to any texts, emails or tickets in their web platform, and need to be called multiple times to get issues addressed. They repeatedly lie and are slow to get anything done, if at all. Over 80% of the original tenants that moved into our brand new building MOVED OUT after the first year specifically because of how badly this management company operates. If you are a building owner considering hiring this management company, I strongly recommend AGAINST it. You risk losing tenants by hiring them.

You get what you pay for. This management company charges less than most, which is the primary…read morereason we chose them to manage our property. Unfortunately, the level of service they offer is not great. If all you want is someone to collect rent and interface with your tenants on your behalf, then perhaps they might work for you. But expect to do a lot of your own record keeping and follow up to make sure your property is actually being maintained. They don't respond quickly, which we found is also the case for the tenants as well and they would seek their own repairs (or not address all) out of frustration. We would send requests for information and needed to follow up many times before getting a response, which would usually be brief and sometimes not even answering all of the questions asked. They're disorganized. They didn't have move in checklists or records of how the units were so we couldn't hold tenants accountable for damage. They didn't even realize one tenant was overpaying their rent until I requested (barely intelligible) ledgers and tried to make sense of why our 1099 didn't match the totals from our monthly statements. We don't live near our property and never actually see it in person so we rely on the management company to periodically visit and inspect and let us know if repairs or maintenance is required, etc. They said they visited monthly but when we switched to a new management company we found that there was thousands of dollars in electric and plumbing repairs necessary that had been ignored for years. There was trash and debris on the property and one unit was an unsafe filthy mess. If they were truly visiting regularly, these things should have been identified and rectified promptly. Switching to another management company was like night and day. We saw how little this company actually did, and how much of a mess they really were. We found that the little bit of savings in the fee was not worth how much they lack in service.

Sergio Lopez was super nice and helpful after we noticed an electrical issue, he was able to…read morequickly diagnose and fix the issue.

A former security guard at their Da Vinci property believed I was responsible for her termination…read moreand later damaged my vehicle, resulting in approximately $2,500 in damages. Despite this situation, management stated they "do not guarantee safety" and denied my request for a modest one-month rent abatement. What makes this more frustrating is that the parking garage gate has been broken and left open for nearly a month, which has significantly impacted residents' sense of security. As a resident with GHP for nearly three years without prior issues or missed payments, I expected a higher level of care and urgency regarding safety concerns. I do want to acknowledge that the office staff themselves have always been kind, responsive, and professional. Unfortunately, the same level of concern does not seem to extend from upper management or the company as a whole when it comes to resident safety and quality of living making those kind words feel empty and trained.

Please dont bother the property management doesn't care about the well being of his tenants a zumba…read moreclass opened up next to my unit sharing a wall and no matter the complaints from other tenants besides myself he's allowing this to happen the music is extremely loud people are Payton rent to live here no warning about this and just ignores texts calls etc

Will Tiao and his team stand apart from the competition in LA. They have had years of successes in…read morereal estate sales, management, and development in key parts of LA. It is because of their sterling reputation that my partner and I entrusted Will and his team with our purchase and sale of three different types of residential properties: condominium, single family residence, and multifamily property. From our experiences, here are top three reasons why we recommend Will and his team and would use him again for our next purchase or sale: 1. Will is a great advocate when it comes to negotiating offers and counteroffers and in dealing with other parties. His stunning background in international trade policy and Hollywood comes into play here at the client's advantage. Will helped us strategize and obtain good outcomes on all of our sales and purchases. 2. Will is a great advisor. His strong local knowledge about the neighborhoods and local regulations is founded on his brokering, property management, and development experience in LA. From neighborhood safety, zoning, entitlements, easements, to landlord-tenant matters, we knew we could count on Will and his team to get it right. 3. Will is a great connector and has deep connections in the real estate industry. He is just one speed dial away if you need a solid connection to a handyman, a CPA who advises real estate investors, a real estate attorney, or a home staging specialist. We've consulted with everyone Will has recommended and have been happy with them all. Will and his team have handled all of our matters expeditiously and to our great satisfaction. We wholeheartedly recommend them for any residential matters in LA.

I live in one of their so called properties in la habra ca called royale la habra apartments. What…read morea joke... they've been turning off the water for months now on a weekly basis because of faulty plumbing. This place is like 70 years old. They knew eventually it would be an issue that should have been addressed it decades ago but no... they're too cheap and incompetent so now the tenants at royale la habra have to suffer because of this. I'm posting pics of the notices of proof of what I'm stating here. Avoid these apartments or any property managed or owned by PPI management. There's no way to reach their corporate personnel through a phone number. They have never acknowledged how devastating this has been to all the residents here which most are elderly. No discounts or refunds on rent for this major inconvenience. There's no way to contact their corporate to file formal complaints. They just don't care at all. All the residents have to plan our lives/ days around them turning off the water. They're also a huge problem with mold which i will add more commentary and pics soon.

What it comes down to is this - Calco is not a company to do business with. They're bad with…read morecommunication, paper work, setting expectations and service. Complaints have been filed with the BBB and Bureau of Real Estate as Calco has stopped all communication and have not returned the Security Deposit. ************************** I spoke with several PM companies in the downtown LA area, and prior to my signing the contract Donna was polite, responsive, really on her game with follow up. I liked the idea of a small business owner in downtown managing my apartment; I'd hoped we'd get very personal service. Donna and her partner Pam came to view my apartment, and got the full tour. Donna was confident she could rent my downtown loft within 30 days, for a little over market value. She'd have open houses, and be promoting the property all over the map. They took some phone snaps while in the condo and then with my deposit in hand were off to begin listing the apartment. Fast forward 2 months and she'd brought in 2 prospective tenants. The mentioned open house never materialized, and I had no way out of the contract unless I wanted to pay for a full years worth of property management fees. Once she'd cashed the deposit check and had a signed contract with me, Donna became positively awful at communication. I had to call her to find out our ad status, and if there were any prospective tenants that wanted to view the apartment. I offered on several occasions once the apartment was cleared out for them to come back and take new photographs (the originals taken on her handphone still showed my belongings in the apartment.) Donna was adamant that showing the property "lived in" was better in her experience so tenants could imagine how their belongings would fit into the space. After several responses from friends and acquaintances stating I needed better photos, I hired a photographer myself to take new photographs. I then placed my own ads and within a week had 5 responses - this is compared to the 2 that Donna had supplied in 2 months. Points of contention - in her original email she quoted me a lower price for her services than was stated on her first version of the contract. I got this corrected. I specifically asked about insurance needs, when I'm switching from the homeowner/resident to landlord - she claimed my current policy would cover anything that came up. I contacted my insurance company about this, and they informed me this was incorrect - you need a tenant/landlord owner policy when someone other than you is residing in your apartment. Once the tenant I secured moved in, things were relatively smooth until August 2015. There were things like some late payments by Calco, an incorrect rental amount $1,000 less than expected deposited in my account, missing yearly statements. There was always an explanation for these missteps, and as my tenant was ok I let things be. Then, the HVAC unit in the apartment broke, and Calco got into a dispute with PayLease which saw the distribution of my rental money delayed by 18 days past their contractual deposit date; Calco was in violation of the terms of the contract they wrote. It took me contacting PayLease to get the funds released and eventually deposited into my account. It turns out the broken HVAC unit wasn't serviced during the past two years of use - something the Property Management Company - Calco - should have scheduled. Their selected contractor was a no show at first, and when he did arrive he further broke the unit requiring a new part to be ordered. I only found out about this, as I called the contractor myself after Calco didn't return calls or emails requesting status updates. I served them with the 60 day termination notice due to their non-response to enquiries and property neglect. The only response to the notice was "why am I canceling with no warning". Further attempts to close out the contract amicably have been ignored.

DON'T TRUST THIS COMPANY…read more They're only good for collecting rent - but not always crediting the rent payments to your account! On more than one occasion they actually cashed my rent payment check, and days later contacted me stating they had NOT received my rent, and were going to charge me a late fee. Any repairs that were needed in the unit were patchwork repairs done by day laborers found in front of Home Depot looking for work. Some could not even speak english, and would replaced broken appliances with other non-working appliances. Very dishonest. Never returned my Security Deposits, nor a statement of accounting.

I applied for a basic $1800 apartment with 820 credit, $10k monthly income as a software engineer,…read moreand 7 years of perfect rental history. I even sent full bank statements. They still came back asking for my actual tax returns and whether my son lives with me full-time, which is illegal according to the Federal Fair Housing Act, specifically 42 U.S.C. § 3604 (Section 804 of the Fair Housing Act) and will be reported for CalDRE and HUD with proofs. This company is what wrong with the housing market and what will cause the next house crisis, they are bullies. I'm 37 years old. In almost 20 years of renting in LA, I've never been asked for tax returns -- not even when I bought a property. This is ridiculous. Extremely rude, invasive, and discriminatory. They're clearly looking for any reason to reject people. Complete waste of time. Stay away.

Edited in light of the response:…read more Yes you "fixed" the water spots on my ceiling by sending over a dude with a spray bottle of bleach, and my broken drawer that's been "fixed" 4 times has a rusty nail sticking out the front that stabbed me last week. Meaning I now have to submit more work orders and schedule more appointments to fix the cheap lousy "repairs" your team does. It's not worth the trouble. I will be submitting my notice very soon and moving out. Can't wait to see how many things YOUR team has "fixed" yall try to take out of my security deposit.

We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

I was a tenant at one of the properties Jeremy managed. Jeremy and his team went above and beyond…read moreour expectations during our time at the rental. We've rented throughout LA for the last 12 years and have experienced all types of management, from working directly with the owners to large property mgmt companies, and Jeremy has provided the best experience thus far. Every and any service issue was met with a prompt response and quick resolution. As a family with a small child, attentiveness and communication are things we value as tenants when it comes to things that need to be addressed. We never had issue with not getting a response and were always updated and aware of progress. It was such a pleasure to have Jeremy as our property management and would highly recommend.

Never called me back , maybe he's to busy but I'm a client, so is better to find another agent!!read more

I've been living in A Designation manage property for 6 years now and recently had a few things…read morebreak down and each time they have fixed or replaced them immediately. This team don't mess around, they just get things done without delay.

One of the best management companies I've ever come across. You typically hear about horror stories…read moreabout the lack of care from a management company when you're a tenant but not here. From Ben, Neena, Olivia and the rest of the team each person I've dealt with listen to the requests made and immediately act upon it to ensure tenants are comfortable and secure within their living quarters. I've had experiences with other management companies that won't care to follow up with requests or issues but rather blame individuals or make them live with the inconvenience and just collect their monthly rent. Great to work but even better people!!

We decided to go with another Management company. Bryan was a pleasant to work with. If the need…read moreoccurs we will contact Bryan again.

Pacific Allied is a wonderful management company, I rented through them for many years and always…read morefound them to be incredibly accommodating and communicative. If you end up in a property managed by them, I think you'll be happy and in very good hands.