I highly recommend Joy Wei, General Manager at 360 South Bay. Her responsiveness, follow-up, and follow-through are exceptional--when she says she will take care of something, she sees it through. She consistently responds to questions and requests promptly, even replying to emails while on vacation. No one works harder or is more dedicated to supporting the community. She has also organized many successful events, including food truck festivals and holiday gatherings, that bring residents together. Joy has personally helped me navigate the HOA approval process for both my remodeling plan and special landscaping requests, following up at every step until they were approved and implemented. I truly appreciate her persistence, professionalism, and willingness to go the extra mile. Her dedication and genuine commitment to residents make her an invaluable asset to 360 South Bay, and I am very grateful for everything she has done for me and our community. read more

A Real Professional Running the Show Not all HOAs are created equal. What separates a good one from a great one is the person behind it--and in our case, that's Lynette Hazly. She's taken what could be administrative red tape and turned it into a Marie Kondo-level organized system that actually flows. Working across trustees, contractors, Realtors, and residents, she's somehow made follow-up feel effortless. That's the kind of grace under pressure that reminds you why good leadership matters. We're grateful for her efforts and her ability to keep all of us on task. If you're in New Horizons or considering buying there, Lynette's stewardship is a major asset. Sincerely, David Keller, Mia Ellison, Estate Properties, our client, and contractor. Thank you again @LynetteHazly of New Horizons read more

PMP Management - New Horizons by TeamKellerRE.com - Homeowner Association Near Me - Los Angeles, California

Congratulations To An Outstanding General Manager at Market Lofts Geoff Lloyd, General Manager at Market Lofts, has made an extraordinary difference in the overall operation, presentation, and resident experience of our building. Since joining Market Lofts, Geoff has assembled and put in place an extremely talented and knowledgeable staff. He is highly responsive to resident inquiries and requests, often addressing issues immediately. At the same time, he effectively manages the day-to-day operations of the building while working closely with the Board of Directors. Geoff brings an impressive depth of knowledge regarding the building's systems and operations. He provides strong oversight of third-party contractors and ensures that work is properly managed and completed. Perhaps equally important, he possesses outstanding conflict-resolution skills. He has become an invaluable bridge between residents and the Board, helping facilitate communication, understanding, and solutions when issues arise. The overall operation and presentation of Market Lofts have improved significantly since Geoff became our General Manager. He has brought a level of organization, professionalism, accountability, and attention to detail that is clearly evident throughout the building. What is particularly impressive, however, is that Geoff goes well beyond the traditional responsibilities of a property manager. He has made a genuine effort to create a welcoming environment and develop a positive relationship with residents. He is approachable, engaged, and genuinely interested in making Market Lofts a better place to live. Geoff is also creative and clever in developing new ideas and initiatives that enhance the living experience for residents. He doesn't simply manage the building--he looks for ways to improve it. We are thrilled to have Geoff Lloyd as our General Manager. His leadership, knowledge, responsiveness, professionalism, and commitment to the residents have made a tremendous positive impact on Market Lofts. He is an exceptional manager and a real asset to our community. read more

This review is RE: Joy Wei at Three Sixty: Joy has been managing our community for many years, and it's clear that she takes great pride in her work. She is always responsive and makes a genuine effort to help residents in any way she can. Dealing with Joy brings a sense of comfort because I know I have someone knowledgeable and dependable to turn to when I have a question or concern. This is a very large community to oversee, and I know that comes with a lot of responsibility, so her efforts do not go unnoticed or unappreciated. I truly appreciate everything Joy does for our community and hope we continue to have her overseeing it for many years to come. read more

Geoff Lloyd is the GM of our building and five stars is simply not enough stars to rate the job he's doing. This is my fourth time owning a condominium and how the HOA and management company runs, is an enormous part of ownership. For anyone looking into owning, if PMP Management is in charge of your building, than you're making a good decision. Bravo to everyone who helps our building run. It's done in an absolutely spectacular fashion. Whether it starts with the GM or the management company itself, I don't know, but Geoff and PMP are superlative. read more

I am a homeowner in Westcliff, where PMP Management is responsible for HOA management and enforcement. I am asking PMP Management and the HOA Board to provide transparency regarding the enforcement of landscaping completion requirements and the violation fees charged to homeowners. My understanding is that homeowners were given a deadline to complete their landscaping after construction, and that homeowners who failed to meet the deadline could be charged significant monthly violation fees. I am aware of multiple homeowners who were charged these fees. At the same time, there appear to be properties in the community where landscaping has remained incomplete for an extended period. One property that deserves clarification is 20278 W Jubilee Way Porter Ranch. I am asking the HOA and PMP Management to explain whether violation notices and monthly fees have been assessed against this property in the same manner as they were against other homeowners. If homeowners were charged thousands of dollars for the same or substantially similar violation while other properties were allowed to remain out of compliance without comparable enforcement, homeowners deserve an explanation. I encourage anyone who has paid landscaping-related violation fees to keep your violation notices, invoices, payment records, correspondence, photographs, and HOA documents and consider communicating with other affected homeowners. The community should consider requesting and, where appropriate, obtaining through the proper legal process all relevant records, including violation notices, enforcement records, correspondence, payment records, board minutes, and documents concerning landscaping extensions or exceptions. If the records show inconsistent or selective enforcement, affected homeowners should consider consulting an HOA attorney regarding their rights and whether a coordinated legal action, including a possible class action or other appropriate claim, is warranted. This is ultimately about equal treatment, transparency, and consistent enforcement of HOA rules. If you were charged landscaping violation fees by PMP Management, please consider sharing your experience with other affected homeowners so we can determine whether there is a broader issue that deserves investigation. read more

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Joy Wei has been a solid community manager! Responded very quickly to a landscaping concern and got the crew to address it right away. Great job! read more

Joy Wei, our onsite manager at 360 South Bay, is absolutely amazing!!!! She is attentive to every matter, big or small, and is hands down the best property manager I have ever worked with. I say that not only as a resident, but also as a real estate agent with more than 12 years of experience who has sold and rented many properties here in the community. Over the years, I have dealt with countless property managers and management companies, and Joy is the one person who consistently comes through. Whether she is helping with a small concern or acting as the liaison between homeowners and the HOA Board of Directors, Joy handles every situation with professionalism, kindness, and urgency. Even when an issue could easily become frustrating or emotional, she remains calm and neutral, communicates clearly, and works diligently to get it resolved quickly and the right way. As both a resident and one of the top real estate agents in the 360 South Bay community, I see firsthand how much Joy does for 360 South Bay. Her dedication, responsiveness, and genuine care for the residents are unmatched. We are incredibly fortunate to have her here. She is simply the best! Matthew Barry 360 South Bay Realtor and Resident of 12 years read more

Brookside Village community could be a beautiful community if PMP doesn't just collects our hard earned money monthly for the high expensive HOA and even raised twice a year. As a homeowner and living here for about 4 years now, I have notice so many negligency. We pay expensive gardners that just come to clean the leaves and doens't work hard in clean the landscaping correct by removing weeds, debris etc . The landscaping , grass and plants is dying due the negligence of saving water rather than water the plants which that's the correct way , and watering occasionally (not even that) and the grass and beautiful plants are dying. Could be so beautiful if the poor plants gets water. Sprinkles ether broke or turned off to save water that we pay monthly on the HOA fees . Inside the pools area , has cracks in the middle of cement growing weeds including all around the property , the weeds is getting so tall, soon will be trees and a jungle in the middle of the driveway . The recessing lights in the middle of the plants has lots of the broke for years and I never seen them on and some are left broke in the middle of the plants. Cameras are broke for the last 4 years since I moved here, and crime arising as car windows has been broke inside our own garage and bikes has been stolen from many residents , people just walk inside our garages and cut lockers and leave riding new electric bikes . I had to put my own camera and I'm paying extra for my own safety as I have seen criminals walking isndie my garage and forcing my storage unit . All the stairs and common areas are always dirty with lots spiders webs, leaves, trash , etc and the workers clean whatever they want and feel like . Isn't the manger suppose to tell then what to do and what to clean? Give them a list ? They walk around all day and I don't see anything clean . After the horrible painting job, one rain and the walls and rails are already all peeling and cracking and the floors in the hallways was never painted to fix all the paint that was dropped and has stains and peeling all over the hallways and was left behind with blue stains. The furniture in the club house is so old from the 60's and so dirty and most of them are broke and it's disgusting to sit on those chairs, the cushions are rotten., I have seen workers sitting on those chairs eating lunch or jsut chatting to each other with their dirty clothes after walking around the building cleaning . Balcony was inspected about 3 years ago and mine has crack and wood is rotten and broken , no one ever came to fix it since then . Now, we have the compost bins in the front of the entrance of the club house all lien up and people are not doing the correct job and using the bins as a trash and even throwing dogs feces and mixing up everything and there are thousands of mosquitos flying around the bins and it's becoming a big health concerns . That's not the correct place to leave those bins . If people going to put trash inside the compost bins, there is no reason to have then , please removed . The entire building needs a good spray wash because it's becoming a health issue as well as some neighbors allows their dogs to do their job right in the cement, I have seen many times from my own bedroom window . PMP never have anyone here from the office visiting and maybe guide the manager to report anything that needs to be fixed , make a list and instruct the workers to do their jobs . I clean my stairs and hallways every day and I pay high HOA fees .Unbelievable. read more

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Geoff Lloyd is our new GM at Market Loft condominiums in DTLA. He has been a fantastic addition to the team. He brings a level of excellence that we desperately need.. Excited where we are going as a building!! K. Willians 4 year residence read more

Extremely Poor Communication & No Accountability I normally don't leave reviews, but my experience with PMP Management has been repeatedly frustrating. As a homeowner, I submitted a formal Internal Dispute Resolution (IDR) request on 11/10/25 regarding parking rule enforcement in our community. This is a legally required process under California HOA law, yet I received no response for over a week, despite multiple follow-ups. Management stated that patrol was "instructed to only address specific violations," but they would not explain when this decision was made, by whom, or provide any documentation. When I asked for verification of patrol checks (simple logs or photos), I also received no answer. Communication feels one-sided -- emails go unanswered, concerns are dismissed, and instead of helpful explanations, I received messages that came across as dismissive and unprofessional. As a homeowner simply trying to understand and follow the rules of my own community, this has been extremely disappointing unprofessional. HOA management companies should provide clear communication, timely responses, and transparency. Unfortunately, my experience with PMP has been the opposite. They will tell you one thing and when I dispute with proof or evidence they change their word and at this point they refuse to answer me. Please see below "Hello Andy, The Board has not made any changes to the rules or Governing Documents that would require a 28-day comment period from residents. The existing parking rules remain in effect; however, patrol was instructed to only address specific violations at this time. Ultimately, the Board has the discretion to terminate the patrol contract altogether and discontinue parking enforcement if they choose, and this action does not require a 28-day comment period." Potential Intimidation: The Association's statement that the Board "has the discretion to terminate the patrol contract altogether" interpreted as discouraging a homeowner from exercising lawful rights to request information or clarification. "Hello Andy, This is not a rule that was implemented by the Community Manager. The Board of Directors made this decision, and management works at the discretion of the Board of Directors. Patrol has confirmed that each time they check the vehicle, it has moved even slightly, or the owner comes out before it can be towed. This vehicle is on the watch list, but has not been able to be towed as of yet." Every time their story changes, and with out any proof. read more

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Joy Wei at Three Sixty South Bay under PMP Management helped once again to quickly repair a water fountain and coordinate a request with landscaping. She remains extremely accessible and dedicated. read more

Joy Wei at Three Sixty is the best!!! She always responds quickly, always has the best attitude, is friendly and is so helpful. I love that if I need anything, I know I can always count on Joy. I appreciate all of the hard work she does and couldn't be happier all that she provides. read more

I am adding another review for the new addition to New Horizons, Dakota, who is part of the maintenance crew. Dakota Conway is a friendly, professional, and responsible guy. I recently hired him for after hours yard work, and he was prompt, thorough, and communicative. Will definitely hire him again for some yard tasks. read more

Joy Lui at Three Sixty South Bay is an absolute pleasure to work with. She is incredibly efficient and consistently timely with her email responses...something that makes a huge difference when coordinating between sellers, buyers,owners, tenants, and vendors. Her communication is clear, professional, and proactive, which helps keep everything running smoothly. It's refreshing to work with a property manager who is so organized, dependable, and responsive. Highly recommend Joy to any HOA or property ownership group looking for strong management support... ...and if her leadership is reading this...give her a raise! read more

I've had great experiences working with Joy at the front office over the past couple years. She's always been very responsive, competent and friendly. Recently, I worked with her and Kiaira as well and both have been very helpful and quick to communicate clearly. read more

Joy Wei is amazing! Joy has been such a great HOA coordinator for Three Sixty South Bay. She's always super responsive and gets back to you quickly, which is honestly rare and so appreciated. After hearing horror stories from friends about their HOAs, I was honestly surprised by how well our community runs - and that's largely thanks to Joy. She's so thoughtful and reasonable when helping coordinate things. She really listens and works with residents to find solutions that make sense. You can tell she genuinely cares about making this a great place to live, not just checking boxes. Honestly, having Joy as our coordinator has made living here so much better. We're lucky to have her! read more

Kavell Ferguson, Senior Community Manager with PMP, seems to be an expert in a variety of areas, as he advises our HOA Board. For example, he advises the Board members about quality companies to contract with. And he explains steps needed in a repair operation. Kavell is quick to return my emails. He listens well and demonstrates concern about our condo community and about different homeowners' concerns, including mine. read more

Joy Wei, General Manager at 360 South Bay provides excellent service supporting the 360 South Bay community. She is professional, responsive and consistently goes above and beyond to ensure the community is well maintained and that residents' needs are addressed promptly. Her hard work and dedication is truly appreciated. read more

We had a major leak that affected multiple units in my apartment complex, and PMP stepped in right away to help manage the situation. They coordinated everything end-to-end, bringing in great vendors for remediation and remodeling, and really took ownership of the process. I want to take a moment to share a positive review for PMP and the team. At the end of the day, they did their job well, were consistently communicative, and the space looks great now. This was a very, very tough time for me dealing with the bathroom leak that impacted multiple units in my stack, but the silver lining is that everything is now done and clean. I especially want to call out Kaleen, John, and Luis for their quick reactions, overtime work, empathy, and responsiveness throughout the entire process. They were reliable, kept me informed, and handled a stressful situation with care and professionalism. I really appreciate the effort the team put in to get this resolved. read more

Working with Joy the property manager at 360 South Bay is always easy, professional and done with a smile. Joy always goes the extra mile to insure everything is done correctly and follows up after. We love living in 360 South Bay and one of the reasons is having Joy on-site as our property manager. Hands down, she's the BEST! read more

My Encino Oaks Story - A New Balcony, an Unexpected A/C Crash, and a Big Thank You to Our HOA Hi everyone! I wanted to share a little personal story about life at Encino Oaks, the condo community I've been calling home since August 2021. Over the past two years, I've witnessed how consistent efforts by our HOA and property management team have brought real improvements to this 1970s-era neighborhood -- and I happen to be one of the lucky residents who's experienced these changes firsthand. Encino Oaks is located in the heart of Encino, between Ventura Blvd and Burbank Blvd. With over 500 units and lots of open green space, it really feels like a small village tucked inside the city. We have a pool, gym, sauna, tennis courts, and recreation rooms -- all features that were surprisingly ahead of their time when this community was first built. Even today, they bring a lot of comfort and character to daily life. My Balcony Renovation Is Finally Complete! One of the signature design features of our units is the wooden balcony -- charming, yes, but after decades of sun and rain, many had deteriorated. Mine was definitely one of the worst. The railing was loose, the boards were cracked and worn, and I honestly didn't feel safe stepping out there. Things started to change after a new property manager came on board two years ago. Since then, the HOA and management have been steadily tackling long-overdue repair projects throughout the community. Last year, they began a phased balcony renovation plan -- and this year, it was finally my turn! The old wood was removed and replaced with reinforced planks. The surface was sealed with a waterproof, protective coating, and the balcony railing was raised by half a foot to meet modern safety standards. The result? A space that feels more open, sturdier, and beautifully upgraded. I truly love it -- it feels like an extension of my living space now. When the Wind Took Out My A/C There's another story I want to share -- one that started with disaster, but ended with gratitude. In January, we were hit by a major Santa Ana windstorm. One of the large trees in the community lost a thick branch, which came crashing down right onto my outdoor A/C unit. The whole thing got crushed -- like a sandwich between the ground and the tree limb. The unit was completely destroyed. I reported the incident to the HOA on January 16. To my surprise, they responded immediately. The fallen branch was cleared, and within two months, a brand-new A/C system was installed for me -- fully covered through HOA-managed insurance. For someone like me who lives alone, that kind of timely response meant everything. It turned a stressful situation into a reassuring one, and I felt really taken care of. A Sincere Thank You to Our HOA and Team！ Of course, every unit and every situation is different -- this is just my personal experience. But I wanted to share it as a small gesture of appreciation for the people who've been working hard behind the scenes. I know that managing a large, older community like Encino Oaks isn't easy -- there are always budget limits, project timelines, and logistical challenges. But it's clear that the HOA and management team have been pushing to make this place better. The balcony and the A/C replacement are just two examples of improvements I've personally benefited from. They've made my home safer, more functional, and more enjoyable -- and for that, I'm truly thankful. To our HOA board members and property management team: thank you for your dedication, responsiveness, and care. You've made a real difference in this community, and I feel fortunate to be a part of it. read more

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5 stars Joy Wei has been consistently outstanding as our property manager, prompt, fair, and crystal‑clear in all her communications. We've lived in this community for over 11 years, and although I'm not sure exactly how long Joy has been here, she's been a steady, reliable presence for a very long time. She handles issues quickly, explains options transparently, and treats residents with respect and fairness. Joy's consistency and care make this community a better place ,we truly appreciate her and highly recommend her to any resident. read more

I don't know why they have management in their name when they drop the ball on everything HOA fees .they have mismanage several accounts multiple times where it feels like it's retaliation and even trying to force homeowners out of their property by threatening them with foreclosures!! and when you pay the amount, it takes months for them to have an accurate balance that way your account accumulates more late fees!! this is a ongoing pattern. If you look up the better business bro this has been going on for years.!! Now I've spoken to two general managers about my insurance claim due to water intrusion that the management company fell to maintain, and now I'm waiting a year for a solution even took them to small claim court, and their general managers and staff will lie to protect their positions multiple times they've showed up to court and committed perjury to protect their asses!! if this is what you're looking for headaches, and no response this is the company you want! Please be careful. My experience and hundreds of other owners experience had Encino oaks. Homeowner association is very disappointed.!! a lot of sketchy activity and the question remains where is our money going towards? read more

In reference to Joy Wei @ 360. I normally don't post feedback but feel compelled to this time and it's warranted due to interactions I've had with Joy over the years since 2010. Joy is very pleasant to interface with on a consistent basis . Whether if it's a question or problem I'm inquiring about via email, voice, or in-person, she's always prompt and helpful to address my concerns with the utmost professionalism and confidence which results in a satisfactory experience every single time. She always closes with and I'm paraphrasing "if there's anything else I can help you with in the future, please don't hesitate to ask". Thank you Joy for serving our community, the 360 @ Southbay. We're lucky to have you! Vince read more

John is incredibly talented and always knows exactly how to resolve my issues. He follows up on time and makes sure everything is handled smoothly. Thank you so much, John. I truly appreciate all your help! read more

John Biondolillo provided truly excellent customer service and went above and beyond to make sure everything was handled smoothly. He was professional, responsive, and incredibly helpful throughout the entire process. John took the time to answer all of my questions, stayed on top of every detail, and made sure I felt supported every step of the way. It's rare to come across someone who genuinely cares about delivering a great experience, and John absolutely did. Highly recommend working with him -- thank you, John! read more

This is a review of my property manager. Joy Wei has been wonderful to work with. She goes above and beyond. I had an issue that requires plumbers and remediators and contractors. She kept me informed even when she was on vacation and helped me coordinate inspections and was onsite to help me get started. I am so grateful to have her. read more

Their customer service hotline claims they look forward to providing one with PMP's unique brand of extraordinary service but: they're nothing but utterly incompetent nitwits incapable of the most trivial management task. STAY AWAY! read more

My experience with Joy Wei at 360 South Bay has been nothing short of wonderful. She is always incredibly attentive and quick to respond, making me feel truly supported whenever I have a question or concern. Beyond her expertise with HOA maters, she is genuinely kind, approachable, and helpful, always going out of her way to make things easier. I really appreciate having someone as dedicated and thoughtful as Joy managing the community. She certainly adds value. I've been a homeowner in the community since 2014. Glenn P. read more

John Biondolillo, Community Manager of Ambassador Gardens, helped us with a pressing AC issue over the July 4th weekend. He was knowledgeable about the subject, responsive and persistent in his pursuit of a vendor. John contacted no less than three service providers until he found a heating & air conditioning company that would schedule a service call over the holiday weekend. The issue was only resolved quickly because of John. read more

Working with John Biondolillo was amazing. He is professional, knowledgeable, and extremely helpful in the financing process for my client. I rarely experience great service like this. This man deserve a raise !!! read more

PMP manages to combine being very 21st century state-of- the- art with A PERSONAL, CARING TOUCH. (and If you get a couple of the marvelous building managers like we have at our 90 unit West Hollywood building...a sense of humor too. I'm sort of afraid to say our manager's name because then you might ask for her....WHICH BRINGS ME TO my 2 reservations (although it might just be me). In a little over 3 years we have HAD 6 MANAGERS. They keep moving us from the ones we signed up for. They have been terrific. But building a context and relationship over and over...well. BRINGING ME TO...YOU ARE NOT ALLOWED TO HAVE A DIRECT LINE. Even the first manager, who was an executive LITERALLY DID NOT KNOW HER EXTENSION # and had to ask their IT department. So having to go through the trunk line to get connected or leave a message is something that definitely makes building a relationship challenging. BUT THEY DO KEEP OUR BUILDING UP TO CODE. THE MONTHLY ZOOM MEETINGS ARE WELL RUN. AND THE VENDORS WHO HAVE DONE EACH BIT OF WORK HAVE BEEN EXCEPTIONAL. And...SHOUT-OUT TO SARAH ZEVEH !!! A master communicator but also empathetic, knowledgeable...just THE BEST!!! Sooooo happy she's with US! read more

Victor Makes Selling Here a Pleasure As a realtor, I've worked with many property managers across Los Angeles, and Victor stands out as one of the very best. Every time I represent a listing in this complex, I'm reminded how much of a difference a great property manager makes--not just for residents, but for agents and prospective buyers, too. Victor is professional, responsive, and incredibly knowledgeable about the building and its operations. He's quick to provide documents, answer questions, and accommodate showings or inspections, all with a positive, can-do attitude. More importantly, his care for the property is obvious--common areas are well-maintained, issues are addressed promptly, and there's a real sense of pride in how the community is managed. It's always easier to sell in a building where the management adds value. Victor does exactly that, and then some. read more

Joy is our on-site HoA property manager and she's always been extremely helpful and attentive in addressing any community issues that we've ever had. It's been a real comfort knowing that we have someone who's both friendly and reliable to help take care of our community at the ThreeSixty South Bay. She's greatly appreciated here. read more

This community is like living in a resort! It's close to beaches, entertainment and LAX airport! And they have the most responsive HOA manager I have every encountered in my 25 years of real estate and dealing with many HOA's Joy Wei is the best! read more

We live in this complex almost eight years.We love to stay in this complex for few reasons.first it is safe place to live.Second everything here maintained very efficeintly.Above all the office staff particularly manager joy very helpfull and efficient. She took evry complain very seriously and take the necessarry action to complete the job done.We had three times water was leaking from the roof.during the heavy rainafter install the new roof.but when we contacted Joy,she took necessarry action to solve this problems.Hope everything will be the same way next year read more

Joy Wei at Three Sixty (at South Bay) provides excellent service and prompt response to our HOA concerns / needs. "Blazing speed" is probably an apt description on how she responds and address our inquiries. It's comforting to know that you have someone like that at PMP management you can constantly rely on. read more

I currently reside at Encino Oaks under the leadership of PMP management... our property was built in the 70s and as you can imagine needing a ton of TLC.. With the additions of our team from PMP Wilbur - GM , Colton - AGM, Pedro - Chief Engineer, and Kevin maintenance team we have been seeing a ton of improvement occur at Encino Oaks... The guys have been dedicating their time and energy into making Encino Oaks the hottest place in the valley and uplift the community to where it once was I couldn't be more honored to have this crew on our side, helping us regroup and restructure our community. PMP has really sought out great talent. We have a long way to go, but this isn't the end for Encino Oaks. Thanks to the PMP team. Rome wasn't built in a day, so we must fight on! read more

Joy Wei at 360 is a competent and vivacious professional. She was on the spot last week when I needed plumbing help. she was at my unit within 10 Minutes carrying a heavy pump and on the phone with the association plumbers. I am VERY appreciative for her diligence and competence. Andrea Bleecher read more