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    ACTS Services

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    4 months ago

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    Veteran Air

    Veteran Air

    4.7
    (91 reviews)

    Phenomenal team!!! Super responsive with great pricing. They stand by their work and will work with…read moreyou to come up with a sensible plan to fix whatever issues may need attention.

    Very disappointed with the quality of work from Veteran Air…read more I called Veteran Air before a major cold snap to have our heat pump checked out. Their technician, Jonathan Scholtz, diagnosed a corroded indoor evaporator coil and low system pressure. He also tried to upsell me on replacing the entire unit -- I should have realized that was a warning sign. Instead, they replaced just the coil. I paid the full amount ($3,233.85 after the veteran discount) and hoped that would be the end of it. About five months later, I started noticing the condensate pan overflowing and draining outside the house. I tried clearing the lines myself, but the dripping continued. Since it took Lisa from Veteran Air several hours to respond, I went ahead and called another HVAC company for help. They charged me a $150 on-site visit fee. The other technician was shocked by what he found: when Veteran Air replaced the coil, they never reinstalled the baffles around it and didn't even secure the coil properly in the brackets. There was basically no way for the condensation to drain correctly. He also confirmed the system pressure was still extremely low. The other techs could have fixed it right then, but they didn't want me to be out of pocket for repairs that should be covered under warranty. They recommended I call Veteran Air back to make it right. Here are pictures of what the other HVAC tech saw. I'm really disappointed -- I expected better, especially from a company that serves veterans. I wouldn NOT recommend Veteran Air based on this experience.

    Wilks Air Conditioning & Heating

    Wilks Air Conditioning & Heating

    4.4
    (41 reviews)

    My Air Handler was not installed correctly by the builder of my house, and the excess water would…read morehave caused my attic to flood, Wilk's technician- Jason, showed up the day I called, and fixed the issues, and then some, highly recommend, total cost was 1,000 dollars.

    I used Wilks for a couple of years and thought I had found an honest HVAC company until they came…read moreto my house to do the annual service/checkup on my American Standard AC. The AC was running fine until they arrived. Shortly after the workman left the AC stopped working. They came back the next day and diagnosed it as a bad compressor. I had my suspicions that they did something that caused the compressor to fail, but there was no way to prove it. I told the workman that the AC was still under warranty, so the compressor would be free and I would be happy to pay them to repair it since they are a certified American Standard dealer. After the workman spoke to his supervisor, he told me that they couldn't fix it because there were no compressors available in the San Antonio area and left in a hurry. I called another certified AS dealer the same day and they came out to look at it. I explained what had happened and they said that everything that Wilks told was not true. They got the compressor from a local HVAC supply store in about a day and charged me for labor to install the new compressor. I think Wilks didn't want to repair it because it was a warranty claim so they wouldn't make as much money. After that episode, I will never let this company close to my HVAC system and I cannot in good faith recommend them to anyone because if they break it then they will not fix it.

    Texas Air Repair

    Texas Air Repair

    4.7
    (225 reviews)

    I have a system that is about a year and a half old. Had a few issues with it not cooling properly…read moreafter the first year and after several visits across 6 months or so, it appears that it was a faulty valve. There are some underlying duct layout inconsistencies in my particular system but the valve issue was found and they are taking care of it. Aside from that, they really do have great service. All the techs have been thorough and pleasant. The owner, Henry, personally came out to look at my system after the ongoing issues and explained everything to me in an easy to understand way. It's clear now that I've chosen the right company to do business with. Last night, I was pissed because my system was having issues. Today, I feel confident that they found the problem and solution. They're making it right. That is how to turn a bad experience into a good one. Will give them 5 stars as soon as everything is up and running and no other issues arise. Service and ownership is rock solid.

    I personally negotiated this contract and spoke directly with the self-reported owner by phone. His…read morecommunication style was aggressive enough that I had to stop the conversation and ask him to take a breath. I observed that the owner left a kink in the AC line on a brand new system install. I have photos documenting the condition of the line set and wall penetration before it was covered with foam. Homeowners: inspect the work yourself before the crew leaves, document everything in writing, and consider red flags like someone getting agitated at basic questions.

    ACTS Services - hvac - Updated June 2026

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