I absolutely love coming to Adagio Teas Old Orchard not just because of the awesome product and wide quality selections of teas but, also the great customer service of an associate by the name of Jacob, whom is so knowledgeable, thorough and friendly. Jacob is a great addition to this store because he educates and anticipates the needs of his consumers. I highly recommend you come and shop here‼ You will enjoy the products as well‼ read more

Was visiting from outtown. Wanted to go in and see what kind of teas they offer. Jacob helped my sister and I. I got 5 bags of tea earl gray bravo, earl gray supreme. Kentucky bourbon tea and lemon soleli. Customer service was good. I would stop back in there any time when I'm in town. read more

Amazing teas! I just had a cup of their genmai cha this morning. If you're ever in the area and love tea, stop by Adagio Teas and check out their huge selection. They have a some pretty good promotions. The last time I visited I picked up a bag of spearmint, white grapefruit, earl grey lavender, genmai cha, and gunpowder tea bags. Loose leaf bags of tea are also available. The store is well organized and the teas are arranged by categories. It's very clean and bright in there as well. Service was great too. The employee was quite knowledgeable and answered all my questions. Sign up for their rewards program to accumulate points. When I signed up they threw in a few sample tea bags. read more

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I loved it so much had been looking for a spot that sold freeze dried fruits and was pleasantly surprised with the amount of fruits that's they had for such a good price!! The store was nicely organized and stocked with sooooo many different options. The employe that was there was nice enough to let me know about the sale that they had going on if you signed up!! So I got an extra tea for free and extra tea samples to try out!! Loved it! read more

Very friendly and helpful service. Looking forward to trying the tea samples they gave me

I was greeted in a friendly manner by Julia. She showed me the layout of the store and offered suggesestions for tea purchases. She also located a special tea that I requested and made my drive to Skokie worth the time! read more

I received great service as I made my selections. I was happy to find free samples in my bag. Bulk tea online has gotten very expensive and I was able to get five different flavors for what 2 would've cost me from a similar tea dealer online. read more

Bought 3 bags of loose tea, and a hot tea to go. LOVE everything I bought. Staff was very helpful, friendly, and polite.

I wish we had one of these in California. Stopped in to get some tea and the staff was very friendly and knowledgeable. Took some teas home and they gave me free samples plus half off the drinks I purchased. They place was neat and they have a bunch of cool tea merch! read more

Lindsey was wonderful. Helped me find several amazing teas. Love that she introduced me to unique teas.

Good teas!! Lots of options and you can make tea in store also ! The staff was really friendly

Walked up and immediately felt welcomed. Cara talked to us about what we wanted and made recommendations for 2 very picky customers. The calm atmosphere and low lighting combined with excellent customer service makes Adagio Teas a must visit destination! Looking forward to the delicious teas. Thanks, Cara! read more

Walked in looking for specific variety of tea. Luckily we were met by Erika. Not only was she very friendly but she was extremely knowledgeable and helpful. Erika made our visit really easy and pleasant. We will definitely return and look for her on our next visit. Erika is an asset to the Adagio team. read more

Absolutely love this place! It is so much more than a tea shop. I've been there twice and the employees are very knowledgeable about all the teas have to offer and interesting facts about them. They let you sample smelling the teas too. I learn something new each time I go. I went yesterday and Erika was happy, kind and helpful. Her information was much appreciated. Of all the tea shops I've been to, this is hands down my favorite! Worth a stop. read more

Adagio Teas - Some of the fun teas from Adagio - Coffee & Tea Near Me - Skokie, Illinois

I have loved Adagio Teas for years now, but this was the first time I got to visit one of their stores in person. I absolutely loved getting to see all of their teas, teaware, honeys, and in-store-exclusive items, and was treated wonderfully by Michael, the only worker minding the store when I visited. It was a calm, soothing place to go on my work road trip and I can't wait to go back again when I'm back up that way. Highly recommend! read more

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Now I've tasted the 4 teas that I bought. I buy non caffeine teas. All very good. I buy loose teas. This time JACOB assisted me and he was fabulous! He answered all my questions thoughtfully and this was a much more productive visit. Ask for Jacob! read more

The service we received was excellent and the store has a very zen feel. All team members were super informative and friendly. They made great recommendations based on our likes/dislikes. Highly recommend! High quality ingredients at a great price! read more

Great selection of tea. Tommy was very helpful (and patient) with selecting variety of teas. Will revisit

I visited Adagio in Skokie today and was very surprised by the selection and the knowledge of their staff. This was my first introduction to tea and was delighted with Lindsay and her explanation of every tea which helped me make my selections. I just finished my first cup and it was amazing and I can't wait to try all the others. Thank You. Lorene read more

The staff was extremely helpful and knowledgeable, I had a great experience amd cant wait to try my teas!

I went to the store at the Skokie Mall and the staff there was very accommodating and very informative about all of the different keys that I was interested in. read more

This place is amazing. I considered myself a little above being a novice tea lover. I was wrong. There is so much to learn and so many tiny intricacies that o realized I am well below where I thought. I worked with Erika and what an amazing and knowledgeable employees she is. She made recommendations based on my known likes and educated me without making me feel ignorant. She spent a lot of time with my son and me and she was so wonderfully knowledgeable, friendly and I left knowing more than I thought I needed to learn. On top of her help, the store itself is beautiful and clean. The way it is set up is also beautiful. Amazing!!! read more

Erika "with a K" was a delight! very knowledgeable and guided me with my purchase custom made for me. I will drive very far to Old Orchard to get this special expert information when I buy my tea. Thank you Erika! read more

I purchase samples from them when they popped up on facebook literally over a year ago and I waited two weeks, never got them, emailed them, they asked me to wait another week even though I could clearly see from the tracking number that they left New Jersey and never went any further. I waited two weeks, because I got busy, still never got them, messaged them back on both email and via their website, never got a response, decided it wasn't worth it but they kept sending me their stupid promotional emails even after I tried unsubscribing. I started reading their reviews and realized that many others had this same issue and that they are known for their poor excuses and customer services, so I rekindled the complaint, was told I'd be refunded, never got it, so I filed a complaint with the BBB which caused them to respond giving me some sorry excuse about how my initial message got lost because it goes to generic customer service (uh, where else would it go?), and then tried to blame the post office for the problem. They said once again they'd refund me. Never got it. Absolutely sickening. I have NEVER had such a bad experience with a company, not even Amazon. read more

Very knowledgeable, patient, and helpful! I asked about 4-5 different teas and concerns and was given thorough answers to all my questions without being rushed as other places do. Was given samples to smell of different teas I was interested which allowed me to better choose the tea. High quality of tea and great taste considering you follow the recommended brewing temperature and time. Would recommend. Not the cheapest, with prices averaging around 14 dollars per bag, but worth it for the holidays. Their holiday limited edition teas are also amazing! read more

Long time tea drinker but this was my first time visiting this store. The store was laid out very nicely, staff was helpful and friendly but gave us time to look at our own pace. There are so many wonderful sounding flavors but for my first two purchases here I went with the double ginger and the Thai ice tea. Both were amazing but I have to say that the Thai ice tea is my new obsession. For signing up for rewards I was given a few single bag samples. One of those was banana nut bread which I will be purchasing soon. Smells and tastes exactly how you would hope. Can't wait to try out some other new flavors soon too! read more

I was looking for David's Tea and found Adagio in Naperville. Beautiful shop with friendly service! This store is easy to navigate and you can have a fresh cup of hot or cold tea of your choice, to go!! read more

I stopped in for the first time to buy a gift for a family member who knows her teas. Although the store was busy, all my questions were answered and I even received a free gift at the end of my purchase (I think everyone does). Nice experience. I'd go again. read more

While I was in Westfield, I decided to drop in at Adagio tea. For an entire week, I was on a mission to find an ideal portable brewing vessel and finding one I liked in store had become a challenge. Online shopping is quick and convenient however, there are limitations. If you're like me, having the ability to feel and test drive products in store is key prior to making a purchase. It's one of the essential things about shopping which is practically devoid when purchasing online. The minute I walked in the store, two feelings came to mind. The first was the feeling of amazement. The array of teas offered and sensible pricing had me wandering around in delight. This was followed by the latter feeling of confusion simply from being overwhelmed by the stock. Thankfully, within seconds, a sales rep (Lauren) immediately came to my aid. Sensing my bewilderment and awe, Lauren was keenly responsive and asked if I was looking for something in particular. I mentioned "tea infuser" and she knew exactly what to look for and where to go. We walked over to the tea infuser section and I picked up a travel sized activiTEA. A few days have passed since my infuser purchase and I'm very pleased with it. It's convenient. I can take it with me anywhere, the brewing instructions are simple, and the handling is easy. As an added bonus, my tea infuser also appears to be dishwasher safe. The best part about Adagio is the pricing. I used to get all my tea wares from Teavana. If I were to do a comparison shop, Adagio tea is easier on the wallet. I used to buy tea from Teavana that cost $15 an oz. Adagio sells a similar brand for less than half the cost. How is this all possible? I learned from Lauren that Adagio purchases their tea straight from the supplier. It eliminated the middle man and kept costs low. BONUS POINTS: If you spend a certain amount, you're given a free tea sample. Also, if you check in through Yelp, you get a free cup of tea with flavor of choice! If you love tea, then you'll love Adagio! read more

Adagio Teas - Coffee & Tea Near Me - Skokie, Illinois

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Take. The. Class. I love tea. I'm not a tea snob but I prefer to drink tea over basic coffee (give me a blended coffee any day...). I know the tea world is extensive because there are so many varieties and flavors and colors and quali-teas! I saw that Adagio offered classes so I signed the bf and I up since I wanted to know more and ask a bunch of questions. I'm glad we went because we learned that tea is essentially one tea plant and the varieties- black, white, oolong, and green tea are based upon how long the tea is grown/picked- not four different varieties of tea! Adagio is pret-tea amazing because they offer a huge variety of different flavors and this cool class where this tea-lady taught us all about the wonderful world of teas. We both got to sample a few flavors and even got to "touch and feel" different types of tea leaves. It was a pretty decent class and at the end you can pick out a colorful teapot to take home! I highly recommend this place if you want to learn about tea or just pick out something new to try. They have seasonal flavors and a tea-rrific selection. Notes: make sure to make a reservation and go early so you can pick out teas. The "class" itself was around 20-30min so be prepared to sit back and relax :) read more

Great Customer Service! I didn't get young ladies name but she was very knowledgeable, my new tea place to go too. The place is cute loved, loved. read more

very knowledgeable staff and friendly would visit this store again. Lot of options to choose from

Great selection, helpful staff and reasonable prices. It's well lit, clean, and laid out nicely. They have a free rewards program and samples that they gave out as well. They also had a nice selection of kettles, infusers, and anything else you might need whether you're new to enjoying tea or not. read more

The knowledge and patience with us because we aren't tea experts was felt and they helped us narrow down and sample what we could enjoy at home. So excited when we left! Thank you ladies! The tea has always been good but my experience was the best this time! read more

Starbucks line was so long decided to stop into Adagio for iced tea instead. So glad we did, it was awesome and refreshing on a hot day! Plus you can choose from a huge selection of teas. Service is amazing. Definitely will be back. read more

Adagio Teas - Thai iced tea - Coffee & Tea Near Me - Skokie, Illinois

Great shop, friendly, helpful, bright & clean. Had exactly what I wanted and offered samples

The saying " the customer is always right " isn't always true because there is two sides to every story. What I do know is regardless of customer an employee is supposed to respresent the store. The reason I am writing my first review is to express how uncomfortable an interaction I witnessed a few weeks ago between another customer and the employee was. Again, two sides to ever story. In my opinion, the employee DID NOT respond to the customer in a respectful manner. I do believe the employee not only upset that customer she was having an interaction with, but other customers in the store, me. The store lost two sales from two different customers. read more

Lovely products The fact that you get to smell the samples even in the past was amazing Haven't been in there too recently But I loved it before and I am sure that everything is just as well run now as always read more

Stopped in the store today. Always used tea bags bought from the grocery store but wanted something better. A young lady helped us - I wish I had gotten her name as she was wonderful. We learned quite a bit by talking with her. And overall it was a very pleasant experience. We purchased a teapot and 2 green teas. We also had a cup of tea while in the store. When she rang up our order she also gave us samples of other teas to try. This will be our go to tea store. read more

Thanks for the help today. You answered a lot of questions for me and introduced me to some delicious teas for the winter. I'm excited to try some more of your teas over the year. read more