Came in for the 8/$25 underwear deal and was shocked to not see an employee but the bin for my size…read morewas almost empty. I've gone to these sales for years and have never seen that . Went to Pink up the street.

I am happy to have a Victoria Secret close by, since this isn't possible everywhere. But for store…read morelocations, this definitely isn't one of my favorites...just the closest one. The customer service lacks...and that is being kind. Lucky for me, if or when I must step foot in the store I know what I'm after and just go get it if they have it...if not, I leave. I have been shopping at Victoria Secret since before most of the employees were born in there and before the internet became a thing for shopping. I think they should consider the fact that some folks are not new to the brand and they know what they are talking about. Things do change, things no longer exist, etc. and being familiar with older styles to help put a customer into a newer, similar fit or style(s) helps. I get not knowing a style from a decade or more ago, but I don't get not knowing a style/item that was around just a few years ago...or just a year or less. The "we've never sold anything like that" is a horrible answer since we know better, the "I don't know" answer is even worse...but the disappearing act since an employee just doesn't want to help is awful. The only advice I can give to anyone reading this if you are like me and have been shopping with VS a long time...call! Call the toll free number and you'll be surprised at the assistance you will receive. They are very helpful, unlike the stores like this one and are 5-stars hands down. Then, if need be you can order it or you can brave the store to see if they have it. Again, I'm just happy there is a location here...it's just sad that this location lacks. I still like VS of course, I've just had many other better experiences at other stores across the US. If you like VS too or are new to VS, please don't let whatever experience you may encounter at this store turn you off on the brand...just shop online or another store. TMI Side Note (and I hope someone at VS HQ reads this): I really miss VS clothes and I'm sad they discontinued selling clothes. Best jeans and tops ever! Loved the dresses too! They were my go-to place when I needed an outfit...ho hum...I wish they'd bring the clothes back!

This is one of my favorite Lane Bryant locations. The employees are always welcoming and friendly…read more The store has a larger inventory than many other locations so I am always able to find something. The store is kept very clean and organized, so it's not hard to find what you are looking for. If you need to order online and pick up in store, there is never a long wait and someone is always available to help right away.

My favorite Lane Bryant store I have ever been to! They have the largest selection of clothing and…read moreaccessories of any of the stores I have been to. If I am looking for something and they do not have it, I know I will probably not find it at another store and should probably just get it on their website. However, the reason for the 5 stars is not just for their inventory. The sales associates are amazing! They are always willing to help me, work out an outfit in my mind, see if something is available online, and offer to order it for me. They are so friendly and sweet and make you feel welcome walking into the store. They make shopping a pleasure which as a plus-sized person, it is almost never a pleasure. It is a totally judgment-free zone where I can just be me and they are so sweet and wonderful. The prices can be high but if you sign up for their emails or texts, you will get notified of their sales which can make the items much more affordable. I will be back, over and over, and later this week because I have orders scheduled to be delivered!

Krystal gave me amazing service. She helped me with two great fitting bras and showed me specials…read more I will return! I wish I was closer two section amazing great of sales associates.

This has both full price and outlet priced items in the store. Many other discounts are offered…read moretypically to their sale racks. There are a variety of sale racks and they are well organized by size. This is helpful if you are like me and just going to browse the sales on a quick trip. The staff were knowledgeable and helpful.

Shopped at the store for the first time yesterday. I'm in love with the products and customer…read moreservice. thank you Diana for your helped.

There are often times I need something for the perfect occasion, each time I go to the Chocolate…read moreShoe the ladies there help me to find just what I need. This is the place to come when you need help shopping and putting together an outfit. They welcome you and ask right away what they can help you with unlike other stores that just let you wander and barely help. I LOVE all the helpful suggestions and new ideas of things to try!! It makes the shopping experience so much more fun!!

Very overpriced. Cute items and great gifts but pricey compared to other places. Workers are always…read morepleasant and helpful.

Absolutely appalling customer service. I ordered a dress and shirt 2 months ago and I have been…read morecalling and emailing with ZERO RESPONSE!. I finally spoke to someone, I believe the manager and OMG was she a snotty rotten witch. Told me she could not find my order even though I gave her the order #. I have contacted my bank and they are refunding my money and going after this awful company for fraudulent charges.

always a great selling experience has good selection of gently used , to new clothes. Employees…read moreare always kind and nice.

I popped in to sell a few items and was really surprised -- they were fast, fair and efficient. The…read morestore itself was nicer than I expected, too. Everyone was friendly and it was super busy on a Wednesday afternoon. There's a good selection of items for anything you could be looking for, and the quality was a little better than I anticipated as well. Prices are insanely cheap. Like really good deals. Go check it out and I'm sure you'll find some gems!

I really love the selection here. Their jewelry is so nice and there's a good variety.read more

I would give this place 5 stars - but the music is so loud. Everytime we visit, we end up asking…read morethem to turn it down. When you are with a group of friend and someone wants to try things, the music is blasting! So if you are bothered by loud noises I wouldn't go in this place. I also, have mixed feeling about the items. I do think that some things can be overpriced but somethings are really cute and feel unique. I know that these shops are going to be more money because it is a tourist spot, but sometimes things are little crazy IMO. If you are looking for cute gifts you can find something for 20 bucks but if you want a dress get great to spend around 100 on one thing.

Not sure why the poor ratings on this place. They keep it clean, they have a good selection and it…read moreis what it is. I found all the kids that work there to be very friendly. You know you're going to have a line at the counter because it's always that way. It wasn't oppressive it was just the way it is. They have so many models of sense to sample and they kindly put out little pieces of paper for you to try it out. Their clothing is relatively good quality. If they don't have what you want you can order it and they will deliver it.

I'm in this particular location a good bit because it seems I'm always in the Orange Park Mall…read more However, this is my least favourite Victoria's Secret in Jacksonville because the customer service is either hit or miss. Sometimes I get really friendly, helpful service, and other times I somehow manage to get really rude employees. The store is clean and well organized. Life everyone else, I never miss a semi-annual sale. I got an awesome plush robe during the last sale from this store. If you've seen one Victoria's Secret, you've pretty much seen them all. It just comes down to cleanliness, organization, and courteousness of the employees. I've mentioned all of the above, so I think that pretty much sums up this review. They really need to work on the customer service here. If it improves, I'll update my review. Until then, it is what it is. Hopefully you'll have good luck and get a friendly employee when you need assistance!