Excellent customer service! I took my booties here to see if they were worth repairing. They were…read moreonly $50 from Amazon, but they were really comfortable and super cute. Unfortunately, after only a few uses for work, the faux leather started peeling. I really liked them and wanted to save them, especially since I had just bought them, but the owner was incredibly honest and told me it wasn't worth repairing. I really appreciated his honesty and kindness. He was super nice, and I'll definitely be going back to him for any future shoe repairs or issues. Highly recommend!

**** EDIT**** READ THE NEGATIVE REVIEWS BEFOR YOU MAKE A DECISION TO BIRING YOUR FAVORITE SHOES OR…read moreBOOTS HERE! Picked up my shoes Friday everything appeared to be amazing. I was so happy. My boots looked great. He cleaned them up nicely. The heels looked great too. These are my absolute favorite shoes, Lord & Taylor. On to Saturday. I was in my shoes for a total of 3 hours. About 2 hous in is when I noticed they were peeling. I was getting so many compliments on my shoes and I looked down and I can see the peeling pieces poking out the side from under the ball of my foot. I contacted Rafi first thing Monday and sent him a text with video. He is taking no responsibility. I feel like he was trying to do a good job. He replaced the heel tips and I believe he used some kind of cleaner on the shoes which caused them to peel . I definitely would not trust this business with expensive shoes! I went here because of the high revenues but I neglected to read the bad ones that include pictures of the workmanship or lack of. Big mistake! I feel bad about editing this review because so many people had bad experiences with him initially and initially my experience was great until I had a problem. Then he got defensive and deflected any and all responsibility. He has offered to try to fix them, at my expense, but I would no longer trust him after this experience and after reading and seeing negative reviews and pictures. ***** Initial Review before wearing my beautiful shoes***** Been sitting on 2 pair of boots and 1 pair of heels in need of heel tips for some time now. Special event comes up and I want to wear those heels so badly. So I went in search of a shoe repair / shoe cobbler. Found the most welcoming individual here at the Shoe Cobbler in Norco. He is friendly. He is fast. He is efficient. He went above and beyond, not only to replace my heel tips but to bring my shoes back to their Glory Days. All in all I highly recommend this business. If you are in need of shoe repair you will not be disappointed. Don't throw those shoes away bring them back to their Glory Days! Hahaha. This is not a paid for review. He stands by his word and so do I.

I took a pair of vintage Tony Lama boots to get the heel repaired on one of the boots. I ended up…read moregetting new heels on both of the boots since they needed to match. I received great customer service. I needed them in a short time and I like that she was honest and told me that it would be the same day that I needed them and at a time that worked out perfectly. When I went to pick them up, they looked brand new. They were clean and shiny. (I do understand that this is the service that was supposed to be given) But I truly believe that they went beyond. Great quality work. The heels were the height that I had requested. This was my first time here, but I definitely recommend it. The store was clean and smelled absolutely amazing. The picture does show scuff marks because they were already worn to a ranch.

The team took care of me and did an outstanding job repairing my boots. The damage was extensive,…read moreservice life totally spent, however, the experience here, and the dedication to there craft revived my boots to near pristine condition. I can't help but admire them every time I walk past a mirrior, and even found myself posing like Jim Carrey in "The Grinch." Hats off to the team, and thank you very much!

Really great job on the boots and very well priced for the quality of work! Have had these boots…read morefor a while and couldn't fathom throwing them away. Came in for a repair and my expectations were far beyond exceeded. 10/10 would recommend to anyone.

Well now that I have read the reviews I can see why some people do rate this place and the owner…read morebadly, I brought these in about 2-3 months ago and requested the sole be repaired which he said ok, didn't mention different options or any different pricing, charged me almost $200 (in cash) now I understand why so there's no paper trail. Now that I bring them back because this happened he tells me that I only paid for 1/2 a sole and that he can't do anything. He quickly escalated his attitude and demeanor to be rude and a bit aggressive, I'm not a person to get argumentative so I got my shoes and walked out. As I was walking out and back to my car I could just hear him continuing insulting, cussing and being completely disrespectful, rude and aggressive. He may do some decent work on most shoes but consider that if your shoes have issues after he will not guarantee or even consider redoing any work he did horribly. After the way he responded and service he gave I will definitely not come back to this place.

I dropped some boots off to get new soles put on them and it was a very pleasant experience with a…read morevery kind and professional staff. I had a great conversation about my boots and their age and how rare I guess they are (I had no idea). The gentleman helping me was very kind and had a great personality. I will definitely be coming back to buy my next pair and I'm looking forward to receiving my boots back from the Red Wing factory.

Came here for my husband, the shoes he wanted were not available in our area. Unfortunately but…read morethey were available in Corona. So yes we ended up here lol. My hubby had called ahead to have them put on hold for easy pick up. Upon arrival they didn't disappoint. Very quick, fast transaction. I didn't get the cashiers name but she was great. Thank you so much. If needed we would be back.

Had my LV bag straps repaired as well as my Dooney and Burke…read morezipper: So happy with the outcome. Owner was super nice and very knowledgeable. Would go there again for any purse repair.

The quickest and kindest purse repair service ! I came into to get my clutch purse looked for a…read morewedding I'm going to in a few days and got my clutch latches fixed immediately . Great service and I definitely will be back for any other maintenance I need .

I took my shoes to get cleaned, i was initially told it would take 4 days & it would be $40. They…read morewould call me when it was done. 2 weeks have gone by and still haven't received any calls. I called them twice and no one answered. On the 3rd call i left a voice mail and decided i would just go see what was going on. When i showed up it looked they had just heard the voice mail So they tried to clean on pair of shoes since they were still wet & they other pair wasn't cleaned at all. Instead of taking accountability they said "oh sorry the spots wouldn't come out". They also charged me $45 instead. Over all bad business & no accountability.

I went in for a sole replacement I just got that done, came out really well and I'm loving my 2015…read moreChicagos with a brand new sole, highly recommend this place they are highly skilled with experience!

My Taylor for over 10 years. very professional and even accommodating on rush request. I highly…read morerecommend this service and rate it a five star service.

Service is horrible, quality is ok, value there is none…read more He is rude and takes zero accountability for his work. I brought in a few masks to get straps installed so I could actually wear them. I clearly explained the purpose: "I want to ride with these on my motorcycle, so the straps need to fit tight." He said he knew what he was doing and measured me his own way. I left thinking he understood exactly what I needed. When I came back to pick them up, the straps were loose, and the only way to keep the mask from falling was to hook it on my ear. Completely useless. I told him I wasn't happy and asked if he could fix it. Instead of owning the mistake, he gave me attitude and tried blaming me for not wearing my balaclava the day I came in. Then he said he "didn't know they weren't supposed to hang on my ear." That was ridiculous. He kept trying to put the blame on me instead of taking accountability and simply correcting the work. I'll NEVER come here again.

Serving multiple generations my dad has had nothing but great things to say about Renick. Looking…read moreforward to hopefully get one of my dad's boots fitted to my foot! Here's a pair of alligator boots he made for my dad's a couple decades ago!

Nick custom made my vintage western boots back in the 1990's- They look like new & are the most…read morecomfortable pair of shoes I own. I believe his prices are fair for the quality work he does. He recently did a repair on the boot sole's and now I look forward to many more years of use. Guaranteed Fabulous workmanship. He also made lovely leather belts for me.

This place is the great! Second time coming here and service was great! I came to get some shoes I…read morebought at a thrift store repaired and they made them look like new! Super fast too! They were ready a week after dropping them off! They put new soles in them and made them look beautiful! Thank you! As always 10/10 :)

Quick turn around for my boots I needed to repair. Will be going back to get them cleaned and…read moreshined. The lady who assisted me was also very knowledgeable and gave me tips to take better care of my leather boots

2nd time here and worth the drive for the excellent repair work. I brought in an unusual leather…read moreseat we purchased many years ago in Sri Lanka. The materials stitching gave out when I sat on it. The repairs done were EXCELLENT reasonably priced. See photos of before and after. Highly recommend this repair service.

I have used Tom's Shoe Repair for 43 yrs. I believe we are on the 3rd owner since Tom passed 20 or…read moreso yrs ago? The newest owner is impeccable as he literally rebuilt my favorite flats and they are like new out of the box. I am just disappointed he is not open at least one set Saturday morning a month for us working people. Would give a 5 star otherwise.