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    Addison Fitness

    5.0 (4 reviews)
    Open 8:00 am - 8:00 pm

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    Fitness 19

    Fitness 19

    3.0
    (46 reviews)
    0.4 mi

    As an active member, I expected either access to the facility or a clear explanation for why access…read morewas being denied. I received neither. On June 10, 2026, I attempted to use the Fitness 19 Rolling Hills Estates location as an active member. My membership barcode is 1927181071, and I have successfully used this location approximately ten times previously. Upon arrival, a front desk employee informed me that staff were "supposed to stop" me and denied me entry. When I repeatedly asked for an explanation, none was provided. A manager and an individual identified as the owner became involved, and I was ordered to leave the facility. I have documented disabilities, including a traumatic brain injury, major neurocognitive disorder, hearing impairment, and facial paralysis. I informed staff of these disabilities during the interaction. Despite this, I was treated as though I was behaving improperly and was told I appeared to be "laughing." My concern is not simply that I was denied entry. My concern is that I was denied access without explanation, treated differently than other members, and refused any meaningful information regarding why staff were "supposed to stop" me. I am requesting a written explanation for the denial of access and a review of any notes, restrictions, alerts, or instructions associated with my membership account.

    I have been a member since the first day this location opened, and I continue to be impressed by…read morehow well it is managed. The manager and staff run the facility with professionalism, consistency, and genuine care for members. The gym is extremely clean -- there are always three staff members on the floor actively sanitizing machines, wiping surfaces, and keeping the bathrooms and showers spotless. My wife and I were members at Equinox for several years, paying nearly $400 a month, and the difference is night and day. At Equinox, the staff were often rude, and the machines and locker rooms were cleaned only every few days. Here, cleanliness is continuous and visible. Of course, like any gym, there are members of all ages and backgrounds, and not everyone is equally neat -- especially in the locker rooms. But the staff here address issues immediately. They take pride in maintaining a clean, safe, and comfortable environment. For the level of service we receive, the membership price is extremely reasonable. I also use the spa regularly and have been very happy with it, even though some members occasionally ignore posted rules. The staff still handle these situations professionally. My wife and I come five times a week, and we truly enjoy it. I highly recommend this gym and want to thank the manager, staff, and floor team for keeping this place clean, welcoming, and enjoyable.

    Photos
    Fitness 19
    Outside temp 10:35am
    Outside temp 10:35am
    Gym temp 9:46am

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    Gym temp 9:46am
    Southbay Woman Gym and Day Spa

    Southbay Woman Gym and Day Spa

    4.0
    (27 reviews)
    2.7 mi

    The concerning part is not just the complaints themselves, but the pattern. Different reviewers…read morecontinue describing the exact same issues: poor management responsiveness, lack of accountability, declining class quality and availability, instructor turnover, cancellations with poor communication, clique-like behavior in certain classes, and an overall dismissive customer service culture. When the same concerns appear repeatedly over a long period of time without meaningful improvement, it reflects a leadership problem. For a premium-priced membership, members should not have to deal with frequent class cancellations, instructors abruptly quitting, or reduced schedules. Multiple instructors leaving is also a significant indicator of internal dissatisfaction. High turnover rarely happens in healthy, well-supported environments. Members are paying not only for equipment access, but for consistency, professionalism, and reliable programming. Another major concern repeatedly mentioned is the atmosphere surrounding the Zumba classes. A public gym should never feel socially exclusive or intimidating. Reviews consistently describe clique behavior, territorial attitudes over spots, rude conduct, excessive noise, and instructors allegedly siding with regular groups instead of maintaining professionalism and inclusivity. That is not the type of culture a fitness business should normalize. Operationally, there also appears to be a lack of attention to member experience: canceled classes communicated only through website updates instead of direct notifications, unresolved concerns despite suggestion boxes and reviews, overcrowding issues, members occupying equipment while on phones, and complaints about cleanliness and room conditions between classes. The most disappointing aspect is that these do not appear to be new concerns. They have allegedly been ongoing for months, yet review after review suggests management remains defensive or disengaged rather than solution-oriented. Long-term customer retention cannot thrive under those conditions. People may initially join because the concept of a women's gym is appealing, but retention depends on members feeling respected, heard, welcomed, and valued consistently. Until ownership demonstrates a genuine willingness to address these recurring concerns in a meaningful and proactive way, I cannot support this business and would advise potential members to thoroughly research current experiences before committing financially.

    One of the best workout sessions I've had here in a long time as the conditions were ideal. Not…read morecrowded and everyone was sharing the space in a quiet, polite, respectful manner. No loud music, no noisy conversations, no one eating their protein bar & leaving crumbs behind, no one working out on the gym floor without shoes or socks, etc. I was able to focus on my breathing, count my reps, and listen to my own classical music. Yay! Let me add that Margarita & the front deskers are the best.

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    Southbay Woman Gym and Day Spa
    Southbay Woman Gym and Day Spa
    Southbay Woman Gym and Day Spa

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    Addison Fitness - healthtrainers - Updated July 2026

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