Contacted a few companies to replace my water heater. Sam called and quoted me over the phone with…read morea great price (compared to other companies). Sam came out the next day and was prompt and very nice. Finished the job in a few hours and payment process was smooth. Would definitely recommend for any water heater issues.

Our water heater stopped heating water a few times during the past year. A month ago it happened…read moreagain and couldn't be relighted. We called Water Heater Doctor for an estimate of repair or replacement. Sam came and he found out the heater only needed to be reset. He reset it and he also showed me how to, free of charge. What a great person!

We had a laundry list of issues with the plumbing in our house since moving in and didn't know…read morewhere to start (water pounding/dripping sounds in the bathroom, mysterious non-functioning water lines in the yard, etc.). Ara came out, immediately knocked a couple things off the list (servicing our tankless water heater) and helped us come up with an action plan for the bigger issues. The whole process was super smooth and he went above and beyond making sure we both understood the issues and proposed fixes and gave us very reasonable quotes for everything. If you're looking for a quality plumber who actually cares, I would definitely recommend!

Andrea and his team helped complete a repiping for my parents' home. They were thorough and…read morecommunicated well throughout the project. We would highly recommend.

Thank you for a professional job today. Today, your company removed my old sink/vanity and…read moreinstalled my new sink and vanity. All the necessary plumbing parts were installed with which seems like perfection. I am a new customer and am so amazed by the work of Rodrigo and Gilbert. I would also commend the owner and everyone involved in making appointments for great service. The installment was a positive experience and the terms/price of the job were a outstanding value.

Crown City Plumbing was great to work with! They helped troubleshoot my problem and solved it…read morequickly. I highly recommend them!

Western is great! Our water heater went out on Saturday, we called for an estimate on Sunday,…read moreservice completed on Monday! The initial phone call was so easy and helpful-I'm so sorry I can't remember the young lady's name that I spoke to but she answered all of my questions and put me at ease as it's our first time replacing. Set me up for Homar to come out for an estimate; he was even MORE helpful! Completely transparent about the process and pricing, explained all that he would be doing. Estimate at 10am, hot water by 2pm! P.S. taking the old unit away was a big relief too. We've use Western before, we will again, hopefully not too soon :)

They first responded to my inquiry fast and Eddie Sandoval was the Field Tech came to my place…read moreexplained the whole situation and options to me patiently. Then he fixed our garbage disposal for us without us have to worry about a thing. The whole experience was fast and professional. Will recommend to other people.

Excellent service. Tom explained everything that needed to be repaired or replaced on my broken…read morewater heater. I can honestly say that this is one of the very best companies that I've had work on my property. Fast and efficient. Excellent quality. Very highly recommended!

I had received an error message on one of my Noritz water heaters. Other service companies tried to…read morescare me into thousands of dollars worth of service, or were pushy and not considerate of my time. When I called The Water Heater Company, I spoke with someone immediately and he listened to my issue and then explained clearly what they would recommend. Their price was competitive, and they were able to get service done quickly. They serviced both of my tankless water heaters, and repaired one motor that was working over 100%. Shawn came on time, was courteous of the property and communicated to let me know where he was in the process and what to expect. Will definitely use again!

I first wrote a review in 2022 when I lived somewhere else. Fast forward to the present 2026: Our…read morebathroom faucet was leaking and I couldn't find Mike's information so I called a plumber who wanted me to buy the parts and changed up on the price during negotiations. I thanked him for his time. I did a thorough seach and finally found Mike's number. I called explained the situation, sent pictures and a short video of the leak. Mike came out with his helper in what seemed like 30 minutes and removed and replaced the faucet and hoses in 10 minutes!! His price was very reasonable and again the courtesy, professionalism, and knowledge displayed is above and beyond. The response time is epic. Thank you Mike and your helper (Bobby I think) for being an outstanding person!

I just had a new water heater put in by Pasadena Plumbing (fire victim putting home back together)…read moreand was pleased from the first call to the finish. We discussed over the phone with detailed pics of the spot and size etc. once you get over sticker shock of the cost, everything went great. Since I was dealing with insurance I had to get two quotes and picked a highly rated company on Next Door. Both companies were professional and quick on the quote but the prices were over $1,000 different for a smaller unit 40 versus 50 gallon, but same maker etc. Based on response time, follow through and people skills, and price I highly recommend Pasadena Plumbing. Only issue is both companies gave a one line quote. Insurance requires a broken out quote which they complied with quickly.

Licensed Plumber that is reliable, honest, detailed and polite - that can do drywall repair after…read morefixing your plumbing problems. Also able to do other misc handyman jobs. Ruslan was able to fix a plumbing leak and repair the dry wall, help address a bathroom tile problem, change multiple different types of shower cartridges, fix a broken cabinet, fix a broken closet, fix a a broken screen door and door hinge, fixed a malfunctioning toilet + bathroom faucet. Ruslan explains everything along the way which makes things run alot more smoothly. His assistant Charmaine is great as well, she's very attentive and easy to get a hold of for questions. Will be using Altadena Handyman for all my plumbing problems!

Ruslan is very professional and respectful. It's great he also has a plumbing license. He installed…read moreand tested three sink faucets and p trap setups. He also gave good advice when it came to installing a new shower valve. Since there was no way to access where the valve was without cutting the tile, the waterproofing would have been compromised. So according to him, it would be best to either redo the shower or we would have to use a bigger plate than the one that came with our shower valve to cover the big hole in the front in order to make space to work on the valve. Even though in the end we didn't touch the shower, it was mainly because of Ruslan's detailed explanation of what the work would entail.

I am leaving a review for my mom, Nadya G. My mom is very happy with Pierre's service and honesty…read more He had to perform some work on my gas line as it was rusted and needed to be replaced. Pierre was quick in his response, which is important especially with an older person. His pricing is very fair. She highly recommends Pierre and New Image Plumbing.

Had an issue with a water leak, so decided to use Yelp ! Sent New Image a message via their website…read moreand made an appointment . They arrived a bit late due to traffic, and I had a prior obligation, so showed them the tub and the ceiling with the leak. Agreed to resume on Thurs morning for $189 inspection , which will also go towards the cost of repair. Fyi it's plumbing only , drywall repair is not included although they do have someone that can patch but not paint . The spout on the tub turned out to be the culprit , so I went ahead and had it replaced. The tech who did the work was friendly and professional, and I would recommend them. Shout out to Refugio and Pierre, who I believe came by initially

I'm so grateful I reached out to Doug. We had an unpleasant smell coming from a bathroom sink and…read morehad already hired another plumber to take a look. That plumber told us the issue was likely due to our drains not being properly vented and that fixing it could involve breaking into walls and cost somewhere in the $4,000-$10,000 range. I sent Doug a message on Yelp, and he responded quickly with what turned out to be the correct diagnosis: biofilm buildup in the sink's overflow area. Even more impressive, he told me it was something I could probably fix myself. He offered to talk with me by phone and patiently explained what was going on, which I really appreciated because I honestly didn't even understand how that part of the sink worked. In the end, I was able to fix the problem myself with a flexible brush and a little bleach- less than $10 total. Doug could easily have come out and charged me, but instead he gave me honest, expert advice and helped me avoid a huge unnecessary expense. That kind of integrity is rare, and I'll absolutely be calling him first for any plumbing issues in the future.

Doug is the best, great communication and installed a new regulator the right way. Will be calling…read morehim for all plumbing problems.

Mel did a great job inspecting/scoping my sewer for a possible leak. He showed me exactly what he…read morefound (which was NO leaks) and then gave me the videos. Honest, straightforward, and reliable. Highly recommend!

Mel and his team have helped me out more than once over the years with my plumbing needs in my home…read morenear Pasadena Ca, and they've always come through. He recently took care of a plumbing issue at my mom's house, just like he has for several of my family members in the past. He knows what he's doing, he's reliable, and he's not afraid to go the extra mile to make sure the job's done right. I highly recommended him to everyone who wants quality plumbing at fair prices. I never hesitate to call him for any plumbing work that I need.