Pros: Good shoe, clothing, and accessory selection, staff is friendly enough i guess, the price is…read moreabout what you'd expect Cons: why did this take forever? i went in with my partner and it took like 15 minutes for them to grab shoes from the back, which might not be a long time but certainly felt like it when the most of the employees are not working. like props to the ones who were, i did see a few working hard but the rest were treating it like a paid yap sesh. certainly if your coworker is struggling to find something, go help?

Prices aren't very good. The music is atrocious. Sorry I don't want to listen to rap music.read more

Staff closed the store early, began calling the store and no one answered. Why do you have business…read morehours if you are not going to respect them, I drove 45 minutes to pick up an order but staff decided they wanted to go home early instead

Rude customer serice. Walked in and the 2 women chatting with each other at the register that…read morethey're closing for lunch and ask us to come back in 30 minutes. My children and I left and came back in 30 minutes because we were in search of shoes. They were not open in 30 minutes, more like 50. There were more people waiting at outside. Yes, employees need their breaks, but post a sign prior saying closed for lunch at the specific time instead of having people show up and waiting. No where on their buisness hours did it indicate the were closed for lunch.

Good for nothing store for people who only care about fashion, had to make a whole account to say…read moreit. No bike parts at all other than tubes, no fishing out actual out door gear, they didn't even know how or what a fishing license is and how to print it.

Horrible customer service. Wanted to exchange a Stanley that…read morewas gifted and was offered $2 for it because that was the lowest it's been for the last 90 days. Absolutely ridiculous! where can we get a Stanley for $2? Save your time and money, shop elsewhere...specially if it's a gift for someone!

What to say, yet another famous footwear. These are all the same, they look the same and their…read morecustomer service varies by store. Now this particular location stand above the rest and I will give it 5 stars for consistency. I've never had a problem here and the sales associates are so nice. I was looking for a pair of shoes since and found a grest deal on some Nike Air max excee. The store was busy but I did not have too wait very long. Lately I buy my shoes here rather than going to foot locker or khols, you can't beat their prices. Thank you and I will continue to shop at this location, I recommend to all.

We went in to do an exchange, the person who helped us was extremely helpful. We didn't get his…read morename but his associate number is 286634 we think he has one of the best customer service ever! He is an amazing employee, Thank you

A nice place to buy your shoes . The staff are nice and helpful. I wish those store is not going to…read moreclose .

This is a long due review happened before Black Friday, walking past a random store with no sale…read moresigns on. My bargain radar was ringing when I spotted bunches of Hoka brand shoes inside of an outlet store. We walked in was greeted by Vibian, hope I get his name spelled correctly here, very kind and encouraging us to try out the shoe, even the store is about to be closed and stayed an extra hour for us to try on the shoes and found our sizes. Because of Vibian we have a new destination in the Gilroy outlets mall. Highly recommended to ask for him. Second visits today, still have the same deal 2 Hoka brand shoes for $150. Have fun and happy holidays.

Always greeted with great customer service…read more My husband who's in IT and refuses to wear "nice pants" we buy his dickies here at least 3 times a year. Painter pant jeans are a bargin here too

Super clean very well organized store! I found a super nice thick Carharrt shirt great quality!…read moreThis clothing store has come a long ways. There is tons of inventory to choose from. The owner has given everybody a great store on Monterey Street in Gilroy to shop in, huge improvement for downtown ,stop in and take a look.

The lady that helped me was the most kindest ever! So helpful and welcoming but not hovering!…read more I was going to a concert and wanted to be comfortable usually I'll wear cowboy boots. I was pleasantly surprised by all of the shoe options but knew I wanted to get these ones. If you are not a part of the emails, you can sign up for it and get an additional percentage off, which was really great to hear from the hard-working lady that was there We also got a deal for some money off for the future, which makes me wanna drive all the way back out to get some more shows Lots of apparel to choose from all in all the store is pretty big The lady working here really made it worthwhile Paid about $40-$50 for my converse

Very helpful service, polite, and answers questions. They have a wide shoe selection with…read morereasonable prices. Will come back again

Great service the workers were great helped but let me look without being on me. Letting me ask…read morequestions, browse, try on with out pressure. Great team work. I'll be back......

First time exploring this Nike Factory store while shopping around at the Gilroy outlets! It's a…read morepopular store since the Nike brand is well known and recognized. It's a spacious store with clothes in the front and shoes shelves in the back. They have final racks from last season's clothing line. There's various sales across the store on mostly everything. The staff are nice and friendly when they greeted me in the store and asked if I had any questions while window shopping. Good store experience!