Adirondack Tire Store - CUSTOMER BEWARE
Route 30
Amsterdam, NY 12010
On Saturday June 1, 2019 we visited the above location, around 11am, to have all 4 tires inspected on a 2008 Jeep Patriot. Although the location was turning away many customers coming in due to the amount of business currently underway they agreed to look at our issue. It was understood all 4 tires were to be looked at to fix the tire light on the vehicle. Watching through the window the mechanic used the power tool to loosen the lug nuts on all 4 tires.
The person at the front desk (mechanic also?) informed us the issue was with the driver side back tire and they repaired it. We drove away and the tire light was off. During the week the jeep had progressive ratting and vibration coming from the front end. Driving on thruway could only be achieved at about 40mph due to vibration.
On June 9, 2017 we took the vehicle to Monroe on route 30 in Amsterdam, NY (Adirondack Tire was closed). The mechanic brought the jeep in and immediately called us to the inside of the garage. He was able to move the front driver sides tire freely back and forth and told us all the lug nuts were stripped a stud was broken off, the rim was bent and the tire could of came off on us at any time. He asked if we recently had work done to which we replied yes and that we should take it back to that location for a new tire, rim, stud and lug nits. E explained the store was closed and to go ahead replace the stud and the lug nuts and we would contact Adirondack Tire Monday June 10, 2017.
On Monday I contacted the Amsterdam location and was referred to the Saratoga store to talk to the General Manager. He assured us that the issue would be taken care of and sent a text saying he would contact us when the check and tire were in hand. I called the General Manager on June 17th and he said their corporate office would be in contact with me (Schenectady Location). I have called there on several occasion speaking with team members and being assured although the person handling the check issuing does not always work in the store she gets her voice mails and messages. Both members assured me they sent her messages on June 26, 2019, July 1, 2019 and July 2, 2019. I personally left 2 voice mails on July 1st and 2nd.
On July 3, 2019 I called the Schenectady Location was assured at 8:19 that I should hear from the check issuer in approximately 15 minutes. I called back at 9 and spoke with her. She denied every receiving any messages or receiving a contact phone number from me. Although the General Manager said they would take care of the issue and was very understanding she said they would not pay based on the length of service of the Amsterdam mechanic and the write up the Amsterdam Manager (who was not there that day) provided. I have notified the people mentioned above this is unacceptable behavior for a retail and would not be tolerated. At this point it has been 24 days and I have been just told the contradiction of the General Manager's text message.
Moral of the story Adirondack Tire is NOT interested in Customer satisfaction or what could happen as a result of poor performance and incomplete work. read more
