How can anyone complain about this store. It is a rare gem from another era. The store is…read morephysically elegant. The merchandise includes lots of items exclusive to Bloomingdale's. The staff are welcoming and offer serious help, if you are really interested. Don't complain because the online purchase you made didn't fit and the return was refused. I've ordered online and had no problem returning within their deadline. You can too. Was it really a gift? Get a gift receipt!

STAY AWAY FROM ONLINE ORDERING FROM HERE!!! 14 days is unsatisfactory given I purchased something…read morefrom your store to give as a gift and when I received the item the seal was broken and almost half the product was gone. Disgusting that your facility didn't have some quality check before sending that. I purchased that for a gift and now have to wait, I didn't expect this to come from a high end store at all. I will never shop online again. I have been waiting for reimbursement since Dec 6??? Do you think this is acceptable for $125 product?? Someone should be fired!!

I was looking to buy cloths for summer vacation . Went to the Wisconsin Ave Banana Republic. The…read morefew sales people were busy talking to each other . I finally flagged down a young salesman asking how the sales work . His answered with hesitation " some items are on sale - others not " and walked off to chat with his colleagues. To confirm the store was almost empty . I finally found a shirt I liked . As it was impossible to get help, I went on the BR website . Great on sale it seemed. Took it to the counter : " sorry others motifs are on sale but this one is not ". This person was actually pleasant. I actually didn't really care about a sale price or not but I was not OK with the overall service. I left and end ended up spending $370 next door at the Gap. BR Wisconsin -never again.

Overall, I had a decent shopping experinece at this Banana Republic. I stopped by primarily to…read morepurchase a couple pairs of pants. For what I wanted the store had a nice selection. I was quite impressed by the friendlness of the sales associates. *I've forgotten his name, but he was thin Black man with a neck tattoo.* He was really helpful in finding the correct size for my pants. While I found what I was looking for, I did not think this location had too much variety for men's clothing. While I did not personally experience this, I thought one of the sales associates was a bit aggressive with a customer in regards to applying for a store credit card. I get that sales associates will receive bonuses based on the number of customers that sign up for a card. After a customer says no for the second time, then the sale associate should stop. For instance, my sales associate asked if I wanted to sign up for a card, and I said no. He followed up with the typical "if you sign up for a CC, you'll save X% on today's purchase" statement. After I said no for the second, he let it go. In my opinion, that's what the other sales associate should have done. This location validates parking with a purchase, but be sure to double check that you are using the correct parking garage.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

This store is the absolute best place to find ties. When I came here, they had three tables of…read morenothing but ties, of all different brands and colors. They have many other wonderful fine clothing options as well, but the main thing I come here for is to find a great looking tie. I purchased to Calvin Klein ties which I thought will go well with the suits that I have. I have two very important meetings tomorrow and Friday, hence my motivation to come here today. Every employee in the store greeted me and asked if I needed any help, which was a welcome change that what you would find at most other stores. I feel that their clothing and accessories are well worth the price.

Fairly large selection. Some clearance items in rear of store. Seems a little understaffed but it…read moreis never overly crowded. Staff is very helpful when needed. Typical Gap prices but some good deals.

Unfriendly and unhelpful staff. No bathroom for customers. What do employees use? Maybe they don't…read morehave access to a bathroom either.

This location (Chevy Chase) has very poor customer service, and no "common sense" on how to treat a…read morepaying client. Example: We went to pick up U$1K worth of shirts and asked for two buttons to be replaced that fell off of a custom made blazer. These blazers are covered by a lifetime guarantee, as I was told by the BB store I purchased it from (Philadelphia). They had replaced other buttons at no charge. However, in the Chevy Chase store, they charged us U$35 to replace the buttons. Since they have no foresight and said that it was "store policy" to charge for new buttons, they lost another U$1K sale (since my wife wanted to buy dresses). Wake up management - help your customers with the small things, and you will reap more valuable sales. We won't be purchasing from this location every again.

What a shock - have not been to BB in couple of years. Staff are surly - actually rude. Stock is…read morelacking. Service is non existent. I will never return - I am only giving the a one because 0 is not available.

I had a formal gown that needed to be hemmed. I was able to easily drop it off, and get it back…read morequickly with good quality work.

Professional and courteous from the moment one walks in, the head tailor of the shop shows his…read moreexpertise by listening carefully to the clients' specifications and executes his craft seamlessly onto each article of clothing. I've been to many tailor shops and have been let down just as many times. This place is different. If you're looking to get any reductions done your clothing look no further. I brought in 5 articles of clothing and after the alterations were done left with zero complaints. Truly a master at his craft.

TJ Maxx was one of my "go to" stores when I worked near Wisconsin Ave. It is located near…read moreBooeymongers & Michaels. The cross street is Jennifer Street. You can find metered parking & sometimes neighborhood parking. The store isn't the same. The inventory is smaller. If you take the time to look, you can find a discounted handbag or gift item. There is a security presence that keeps out any trouble. This is the "scene of the crime" where I once knocked over a giant rack of shoes & the employee was nice about it. That would not happen now. They barely have any shoes. The register line can get long downstairs. There is another register area upstairs. I'm rooting for the store and hoping that things continue to improve. At least there were several employees on the floor. I didn't feel like an inconvenience on this visit.

Quite a range of items and it certainly met expectations. It's crowded but you can almost always…read morefind something there. Great place to find bargains and gifts for folks. On a recent Saturday, my wife and I found plenty of stocking stuffers. I'm sure some folks complain about service but the model is not meant to be a high touch store.... You are meant to search and look. Customer service at checkout was friendly. Will go back...