How can anyone complain about this store. It is a rare gem from another era. The store is physically elegant. The merchandise includes lots of items exclusive to Bloomingdale's. The staff are welcoming and offer serious help, if you are really interested. Don't complain because the online purchase you made didn't fit and the return was refused. I've ordered online and had no problem returning within their deadline. You can too. Was it really a gift? Get a gift receipt! read more

STAY AWAY FROM ONLINE ORDERING FROM HERE!!! 14 days is unsatisfactory given I purchased something from your store to give as a gift and when I received the item the seal was broken and almost half the product was gone. Disgusting that your facility didn't have some quality check before sending that. I purchased that for a gift and now have to wait, I didn't expect this to come from a high end store at all. I will never shop online again. I have been waiting for reimbursement since Dec 6??? Do you think this is acceptable for $125 product?? Someone should be fired!! read more

Bloomingdale's - The seal was broken and this is what the inside of my jar looked like!!! $125 and it's been a nightmare trying to return it - Women's Clothing Near Me - Chevy Chase, Maryland

Im glad I made time to go shopping during this visit in DC. I LOVE Bloomingdale's, this is my to-go store when I want to get clothing. There different brands and depts for women, cosmetics/fragrances , shoes and men's clothing. They had love music outside and other cool activities going on when I got there. The staff is incredible and would assist you. The value is great and I had to leave before I ended up buying everything. read more

Bloomingdale's - Women's Clothing Near Me - Chevy Chase, Maryland

I received excellent customer service here from Carolyn Nickens. I was shopping with my toddler and she went out of her way to make us feel welcome. My daughter enjoyed chatting with her and trying on clothes. We will look for her the next time we return. The store is a great place to visit and walk around in when it's hot or freezing outside. And it is convenient it is right next to the Whole Foods so you can do grocery shopping after. read more

To each their own.When it comes to clothes not my style for the most part, very rarely do I find something. I do like the shoes and purses.The employee's are extremely helpful and friendly. I'm so happy this store isn't one of many that closed due to the pandemic in the area. I would definitely go again shopping for everything but the clothes maybe a jacket hmmm.... read more

Bloomingdale's - Women's Clothing Near Me - Chevy Chase, Maryland

Went in to see if they had something specific. They didn't but Tito at the Creed fragrance section helped me look for an alternative gift for me wife. Super sweet. Thanks Tito! read more

I purchased a day moisturizer from Bloomingdale's in Chevy chase and when I got home I realized I already had the same item at home. I do not go near that store often so decided to call the customer service line on their website and was sent a UPS label to return the item. I do not recall getting a receipt however never received my refund. I called many times between the store and the customer service lines and was promised they would "look into it" and "get back to me". There was no follow up. I continued to call and got a total runaround. Was told the store would help me and then the store said customer service would help me and I have yet to receive my refund. It was over $80. Very disappointed in the customer service that Bloomingdale's offered or lack there of. Not sure I will retrn to shoppng there as I am so disappointed in this store. I grew up in NYC and Bloomingdale's was my "go to" store for most things. I continued to shop there upon moving to the DC area There are so few department stores left and now this is of my list as well. read more

Once upon a time I loved shopping at this Bloomingdales. This, however, was my third physical visit to this location in the past 6 months and customer service was abysmal. I ended up purchasing almost everything online instead because I was so disappointed with the shopping experiences. Each time I have visited the handbag/accessories department there are plenty of sales associates standing around talking to one another. However, they never seem to ask if I need any assistance. Please explain to me why I have to track a salesperson down for 15 plus minutes just to try on a pair of sunglasses? Why am I going to give someone a commission who cannot even be bothered to say "hello"? THIS is why department stores are closing their brick and mortars. Customers shop online because the experience has been tainted by rude, lazy salespeople. You're better than this, Bloomingdales! read more

They should close this store down because they don't know how to operate it competently. Twice when I tried to pick items up there they totally botched it and each time their response was basically I should be grateful for wasting my time there. If you can find items other places , do! Truly abysmal service read more

We had an excellent experience; fortunately for us Christina (sp?) helped us. She works in the menswear section but saw that we needed help shopping for our son. (Side note: Bloomingdales bring the kids' suits back!!) She helped us find much of what we needed and was so friendly and helpful. Plus we lucked out and were there for Friends & Family (25% off!). Totally worth it. We'll be back! read more

One of my saddest shopping days was when Bloomingdales in White Flint Mall closed. Man that mall and that department store was just great. No more alas. When Bloomie's in Chevy Chase opened, I was a bit disappointed. They only focused on high end designers names; I guess to compete with Saks and Neiman Marcus, and the Shops at Chevy Chase (they had a Barneys there). Years later, the shops at Chevy Chase is an afterthought (almost all of the stores are gone), and while Saks and Neiman are still there, it seems the store manager listened to its critics and start bringing in I would say the mid-tier designers, like Boss, Theory, and a whole section on jeans and casual clothes. They also have a good section for fine jewelry too. For lady designers bags like Gucci and LV, you will have to go to their Tysons location. Their housewares and domestics section carries a smaller selection compared to Tysons. Speaking of, this location feels a bit cold, austere like, compared to their Tysons Corner location. At least you can get your parking validated here too. Now, bring in Magnolia Bakery, like your flagship location in NYC. Now that would be awesome, or the smell of Mrs Fields cookies like you had in White Flint! read more

This is my favorite store. I purchased my Gucci bag and it's gorgeous. Yeah it cost me over $4000 dollars but worth every dollar. I am loving it. By the Way it was a gift from my sweetheart. This is my 5th bag he has purchased me. All are still in mint condition. read more

It is literally impossible to reach anyone by phone in any department in this store. I have tried on two occasions, weeks apart, during hours the store was open, to call and find out whether they carry merchandise I'm interested in. There is an endless automated menu that will, no matter which options you choose, route you to a conclusion where you will be left on hold and eventually told, via a recorded voice, that no one is answering at that extension. Why would I go to the trouble of driving all the way there if I can't verify they even carry what I'm looking for? read more

Love love love. They have a great selection of clothes and the lady in the Reiss department is amazing! read more

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Very poor customer service. The product was defective and wanted to exchange. Nobody is available to assist in the jewelry section. 30 min after waiting,someone finally helped me. But she was not friendly at all and super slow for just simple exchange process. A week later, they shipped the exchange item. But they sent exactly same item as I returned. I decided to cancel the whole order. To make it worse,they refused to refund to original payment method and offered the store credit. Extremely poor customer service for such a pricey retail store. read more

I was in need of a suit to attend my grandparents memorial, but didn't want to wear the old worn, tattered suits I had, so I stopped by bloomingdale's explained to a gentleman in the suit department what I was looking for and his reply was, "oh no..no..no.." This is proper attire for the occasion. I left with an amazing suit, shirt and tie. Couldn't thank the salesman enough. read more

Bloomingdale's - Women's Clothing Near Me - Chevy Chase, Maryland

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As a favorite of mine, this store provides excellent assorment of unique merchandise that is priced very well. The staff are very friendly and helpful. I can always find what I am looking for at each shopping trip. A strong recomendation to shop here. read more

I had to return a suitcase I bought at another Bloomingdale's. The parking is great and it was especially easy to return the product and get my credit. The sales person was so nice and helpful. While I was there I shopped around and was pleasantly surprised at how nice this Bloomingdale's was and the great selection it had for clothes and jewelry. It was like the old days! I plan on doing a lot of my Christmas shopping here. read more

Pink punk party! Some sweet bites, pretty drinks, great sh music,... I went there for the first time. I was impressed by their great collections. Many hot brands. Variety: Great! Clothes, shoes, accessories, sun glasses, cosmetics, etc... Price: Good. Many things on sale. Customer service: RL female staff and La Mer were pretty good. The staffs around Ted Baker were busy chatting. The staffs around Men's watch were busy their watching mobile screen. Parking lot: Free up to your shopping. read more

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The staff here is very helpful and this is one of the last department stores with a good selection of men's clothes in store. It's awesome !

Customer service is DYING in this location! I went to buy a scented candle as a gift. One sales lady helped me checking out the $50 candle while "trying so hard" to keep an eye on a customer who was talking to another sales lady asking for a bag, which is more higher $$ value than my purchase. Okay, apparently she is not interested in servicing me. Fine, I took the candle to gift wrapping AKA customer service. 4-5 people were standing in gift wrapping causally and chatting joyfully without greeting customers or providing any directions. Eventually, one of them helped me to check out for this $10 gift wrapping service and actually did the wrapping. The rest of the team were watching. It feels like I was so wrong to interfere their chatting. Suggestions to your Head of Customer Service: There are some coaching opportunities there! If you are thinking about cutting cost in this economy, there you go! read more

This high-end establishment not only has many of the items you may seek, but it also has an enthusiastic staff focused on customer satisfaction and interaction. They have continued to impress and are more focused on making you happy rather than a quick sale. Since my first encounter, I have been utmost impressed, and as a result, I am now a loyal returning customer even venturing through the treacherous traffic that Maryland has to offer to reach this wonderful location. Since my introduction, I have made several purchases from Bloomingdale's in Chevy Chase. Fortunately, for me, my original interaction was due to a mishap by another Bloomingdale's location. This particular mishap opened the doors to another level of service I had not at all expected. The Chevy Chase staff went above and beyond, something I have since found to be their standard operating procedure, righting all prior mistakes. Staff: Some of the most down to earth and caring individuals I have ever encountered in the customer service industry. They truly listen to your needs and make suggestions, leaving you not only feeling heard but valued as a consumer. It is as if they see a return customer rather than making a quick buck. I have had the pleasure of dealing with Remzee - on multiple occasions. Remzee is truly a beautiful human being in all sense of the word and is an absolutely terrific saleswoman truly focused on the overall customer experience. A+ service and commitment to her trade. The best part is that the buck doesn't start and stop with her, I have also encountered management that strives to focus on instilling such values, something that is seriously lacking at many other competing establishments. When all levels strive for greatness, it becomes less of a task. The team at Chevy Chase is clearly paving the way and leading by example. Kudos to all. read more

I had a great experience here. Went in looking for a limited edition item and although they didn't have it IN the store, multiple people tried to help me find it on the store's site, and when we did they helped me order it. One lady at the Estée Lauder counter even gave me a mini Spanish lesson when she realized I was trying to learn. I left feeling great about my purchase and my shopping experience. Nice way to cap off a great day! read more

Bloomingdale's - Women's Clothing Near Me - Chevy Chase, Maryland

I ordered something and went to pick it up yesterday around 6:15, thinking I could easily do the curbside pick up. A sign outside the store said to dial '2' for pick up, but that just sent me into a phone tree. I gave up b/c I had nearly 0 battery life left, and holding meant I'd lose service. I went upstairs to get my order and the tall woman manning the desk stayed on her call w/a customer for about 9 minutes. Oh, these two were yucking it up on the phone. Anyway, when you're standing there waiting, it feels like an eternity. When she finally got off the phone, she turned to me and gave me the driest hello. She went to to get my order, and when I looked inside my brown bag, my special gift was missing. If you purchase $35 or more of merch, you're supposed to get a gift of your choice. It wasn't even worth mentioning to someone who looked at you like you were a nuisance. On a scale of 1 - 10 with 10 being the best service, I rate them a 3 and won't be giving them my business. read more

I don't know the lady's name and I'm upset about this but I just had a great experience in the Bloomies' fine jewelry dept. She really worked with me to pick out earrings that are gorgeous and even cleaned them for me and gave me free rubber things to put in the back. I hope management treats the jewelry ladies to some treats or a raise! very cute and delicate pieces too. read more

Bloomingdale's - Women's Clothing Near Me - Chevy Chase, Maryland

best staff ever.. they treat you human and don't look if you carry big plastic or not.. my all time favorite place to shop.. Nordstrom staff treats you shit .. bloomingdales awesome all the way read more

My wife shopped here and had a fabulous experience with Yolanda in the pajamas department today. She was absolutely terrific. This was the best customer service that she has ever received in Bloomingdale's. She can fit you for lingerie and undergarments, recommend brands and sizes, etc. We highly recommend asking for her if you need help picking out some new gear! read more

Clean store however if your are of Africa American decent. You will be Profiled. As a manager in Retail the service I received was terrible. I would never recommend this location to anyone of color read more

Nice store with a nice layout. My wife, mother an I walked around for a bit but did not find anything they wanted. The prices looked good and the service was ok but nothing really stood out for any of us. read more

Though I live closer to Tyson's, I have to say that my trip out to this Chevy Chase store has made me realize that I've been missing out. 1.)The brand assortment is WAY BETTER at Chevy Chase. 2.) The sales team is more friendly, helpful and less pushy that Tyson's Corner. I purchased a Theory leather jacket at Tyson's, and the salesperson lied about there being a size 2 at Chevy Chase and size 0 elsewhere. I called up Chevy Chase, and the sales woman called back with the jacket for me to try on. It was too big, so she ordered me the size 0.... I probably will just go the Chevy Chase now. BTW, they validate parking, so no fear about the paid public parking sign. read more

Love this location of Bloomingdales' - more upscale and better customer service than their store at Tysons - not to say that Tysons store is bad - but this is better :) Like the collection here and I love this is my default Bloomies to go to now! I have been able to get stuff that I liked - no loved - at a good price during my last few visits here! read more

I've given this location plenty of chances and now I'm officially done. A few bad apples spoiled the bunch. This location has some of the most stuck up sales associates I've ever witnessed! One associate just stared at me but never asked if I needed help, but proceeded to help others. Checked out some handbags and the associate there followed my every move, as if I was trying to steal. I just left out because I was beyond annoyed. I'll stick to the Tyson's location. Two star rating because the gentleman in the shoe department was nice but everybody else was rude. read more

Fantastic experience with Elli Behdad. I arrived at the store as they were closing to do a return. The Customer Service counter had already shut down their computers and said they couldn't help me. Elli was walking by, found an open computer and spent the time after hours to process my return. EXCELLENT customer service! read more

I was in the area and stopped in to buy a bottle of Tom Ford Oud Wood perfume. The rude associate acted like I was distracting her and she couldn't be bothered with me or my questions. In fact, she was speaking to me as if I was about to frivolously spend several hundred dollars on a product that I wasn't educated about. Clearly, she was clueless and not educated about the Tom Ford label. Despite her rudeness and ignorance of the brand, I didn't feel like schooling or arguing with her. Though, sometimes I really wish I had just a tad bit of hood-rat in me, because she pushed my buttons that day. But, being the classy lady that I am, I said thank you and left the store. I later found what I was looking for at the Tyson's store and all was good. As a consumer of luxury fragrances, I've grown accustomed to receiving a level of customer service commensurable with the brands. Sadly, that level of customer service and knowledge didn't exist on my visit to this counter. If Bloomingdales is selling premium products they should demand the sales associates be more knowledgeable about what they are selling. #marketing101 read more

I wish I could give this place no stars. Worst customer service. Employees don't even acknowledge your presence when you walk in the door.The only nice person was the African American gentleman that worked in shoes. He was very pleasant. This place needs a restructure of employees ASAP! read more

To start off, I need to say that I have had nothing but good service in dealing with Bloomingdales customer service online recently. After having to replace a couple items from my wedding registry through them, I have been extremely pleased with their customer-focused approach and policies. I have really come to appreciate their customer service in light of dealing with other companies at similar price points who sadly do not have the same standards. This review in particular is in response to a disappointing experience I had at the Friendship Heights store. I do not live near a Bloomingdales so schlepped one of my wedding registry items across the country to return it in this store when I was in town (note: I now know this is unnecessary, as I have had more recent encounters returning items online). On the occasion I was in, I waited in line for probably 40 minutes to return my one item. I tried going back and forth between registers to find someone who was available, but no one was. The lady working was apologetic that she wasn't free yet. Finally the lady who was putting together a display told me that I could go to the Customer Service desk for return my item. I walk over there to find multiple free attendants who took care of me in a couple minutes. If there was some kind of communication between employees in backed up lines and free registers, this could have saved me a whole lot of time and frustration. read more

Nice new store but the service at the cosmetic counter was bad. So bad. Of course the cosmetics counters area was dead. Why do people think that giving bad service deserves high tips or commission? I went to get some items because of a good promotion for gift with purchase. I wouldn't shop for cosmetics again at this location. A lazy-ass woman with attitude at the counter I went to really disgusted me. At first the sales associate did not even want to acknowledge me and was more busy with other sales personnel buying some items. I walked around the counter about 5 times then a crazy women walked in and she didn't hesitate to be acknowledged so what did this sales associate do? She rolled her eyes at her because she was focused with the other lady who was buying something most likely with a staff discount!! So the sales associate from other counter walked by to help her strangely I must be transparent. That sales associate became mad that her customer was "taken" but she ignored me still. Then another sales associate came to me asking if I needed help. The sales associate who was in charged then started to wake up so suddenly my sales associate was gone. While I was looking around she was mumbling that she couldn't wait for the gift with purchase promo to be over. Then she asked me if she could dump all the gifts together because it was apparently too difficult for her to put them in the promo cosmetic gift bag. I spent over $100 to get two sets of gifts one for my gf so I selected all the things she would like. What was suppose to be a 15 min in and out became over 1 hour. I knew I shouldn't have trusted her lazy-ass attitude that she would have done it right. WRONG! She took wrongs items for each bag. How difficult was matching items on a piece of paper to the items? I couldn't help feeling exacerbated by the situation after all that. Yeah right like I wanted to go back for the exchange? I would NEVER go back there again. read more

I guess, if your not dressed a certain way, then help will not be your friend, at the Friendship Heights location. I was looking for a watch to get my mom for her birthday, and there was no one around. I was like great, let me look at some pieces, and I know someone will be over in a minute. My minute turned into 5. I was dressed in jeans, and a button down. I guess they thought I wasn't going to buy anything, and just waste there time. I wouldn't have went an hour out of my way for that. Believe me. Long story short.. I will never come back to this location. I rather take my chances and go to Tyson's Corner. It's a longer commute, but at least I get helped when I go out there... read more

Love this store! Customer service esp in cosmetics is the best- very generous with the free samples. Also its an easy stoRE to navigate as its 3/4 size of the Tysons store. This store has high fashion and high end accessories, nice linens and gift department. read more

I am again simply blown away by the client service here. Determined to finish my holiday shopping (I'm 85% done, btw), I came here in search of some pretty specific items in the men's department. I was helped by the head of the department, Serra. My brother's 21st birthday is just a few days away from Christmas so I wanted to get him something that wasn't alcohol-related. He'll be 21; he can buy it himself...haha. I decided to get him a new wallet and fill it with different giftcards. Serra helped me pick the perfect one. A Burberry one would have been too fancy for him (and too much for my budget to handle) - so she found me the perfect black leather Ralph Lauren wallet. I picked up a few other gifts for the men in my life and was soon on my way. I was very pleased. As I made my way downstairs, I found myself in the Bobbi Brown make up department again. This time, I needed a new facial moisturizer and new blush. I didn't catch his name, but whoever it was - he was fantastic. He helped me pick out the perfect moisturizer and applied it to my face. I explained to him my need for a new blush and he proceeded to test a couple of them out before I finally settled on the color actually called "blush". I also expressed interest in their "Shimmer Brick" but decided to add it to my list instead of purchasing it. I added a huge chunk of change to my Bloomie's card but all in all, I'm pretty pleased with my purchases and my experiences at this store. read more