Jerry quickly diagnosed the issues with my washing machine which I decided to replace rather than…read morerepair. Very professional and polite. Diagnosis charge very reasonable.

Jerry was exceptional. We had an issue with our stove and needed a repair quickly as we had guests…read morecoming to stay at our house. Jerry diagnosed and clearly explained the issue, was transparent with pricing, and quickly ordered the parts. As soon as the part arrived, he had us scheduled ASAP to do the repair. Not only did he fix the stove, he cleaned the sides and the flooring behind the stove (very much appreciated). If you have an appliance repair need, we highly recommend giving Jerry a call!!

Installed washer and tested it thoroughly before leaving. Very professional and friendly. Cost…read morequite reasonable. Would call for future services.

Nice guys & fair-priced, but they were supposed order a part and finish fixing my leaky dishwasher…read more After 16 days of zero communication, I ordered it myself, watched a video, and now it's fixed (part was $18). They work alone, so i understand some delys, but communication has to get better before my review improves.

Found this place on KSL and messaged them asking about a washer dryer set. I was told they would…read morehave plenty later in the week. Upon arriving to the location they didn't have the type of set I needed. They told me they would have more the next day but didn't have any more for 6 days. Finally went to look at the set and they had sold 3 before I got there and was left with one set. The set they had, the washer was broken, so they told us they would get it fixed and deliver it to us. Instead they offered us a different one. Once delivered we paid them with a check. It has been 4 weeks and I have contacted them about cashing it and they said they would the following day. That was 2 weeks ago and they still haven't cashed it.

We recently moved to Ogden and were looking for a used washer/dryer, and found Rodrigo & Galaxy…read moreHome Appliance through an ad on KSL. Rodrigo & his wife take used washer & dryers, get them back into like-new condition, and sell them for a sweet price. They offer delivery service for just a little extra, and a 30-day warranty on all of their items as well as repair services down the road. Cash preferred, but they'll accept credit card for an extra charge. We bought a nice Samsung front-load set from them, they let us test them out in the store, then delivered the set later that evening. Our set has been working great for a month now, and we got a heck of a deal on it. Buy used to save $ and the environment, and support a super-nice, enterprising local family!

Tim was nothing short of great. He was the first to respond on a Friday evening, arriving right on…read moretime on a Saturday for a diagnostic (no after-hours premium charged). He diagnosed the issue (fried drainage motor), called several suppliers and found the quickest, most affordable one and came back at 5 pm tonight to finish the install. Again, no after-hours premium charges. He's now our go-to for most anything we may need around the house. I couldn't recommend Tim and Zap more.

Reached out to them and they replied in minutes. Came out on a Friday afternoon to diagnose a…read moreproblem with my refrigerator. Quickly found the problem, and ordered parts to fix it. Very fair pricing as well.

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

Didn't use the company…read more I wanted a free estimate for repair. The estimate was $85 which I didn't want to pay. I purchased a new washer instead

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.

While reviewing our credit card expenses for the last quarter we saw that Mr Appliance had applied…read morea full refund of all charges. The refund landed quietly a few months after we ended their service (and wrote our review). The $$ earns back a couple of stars since it was the right thing to do. Still, be wary here if the repairs you need are not obvious and brace yourself for spotty communication.