Spoke to Blake and he dispatched Chris who came out to the house and asked a few questions about…read morethe problem we were having with our fridge. He knew exactly what the problem was and went to work. In less than 45 minutes he had it fixed. No parts just labor. Kudos to Chris for his skills and knowledge sharing. A pleasant experience with Appliance EMT from start to finish. We will recommend them to others. Bob P.

I called and spoke to Blake explained my problem with my gas range. He gave me some suggestions to…read moretry. His suggestions worked and I did not need him to come and do a service. I really appreciated his honesty and helping me on the phone. He could've come over charged me a service fee. I definitely will call if I have any other issues.

Installed washer and tested it thoroughly before leaving. Very professional and friendly. Cost…read morequite reasonable. Would call for future services.

Nice guys & fair-priced, but they were supposed order a part and finish fixing my leaky dishwasher…read more After 16 days of zero communication, I ordered it myself, watched a video, and now it's fixed (part was $18). They work alone, so i understand some delys, but communication has to get better before my review improves.

Jerry quickly diagnosed the issues with my washing machine which I decided to replace rather than…read morerepair. Very professional and polite. Diagnosis charge very reasonable.

Jerry was exceptional. We had an issue with our stove and needed a repair quickly as we had guests…read morecoming to stay at our house. Jerry diagnosed and clearly explained the issue, was transparent with pricing, and quickly ordered the parts. As soon as the part arrived, he had us scheduled ASAP to do the repair. Not only did he fix the stove, he cleaned the sides and the flooring behind the stove (very much appreciated). If you have an appliance repair need, we highly recommend giving Jerry a call!!

The technician was quick and knowledgeable! The owner of the business came also and was very kind…read more My dad has dementia and I kept worrying about him getting in their way, but he took the time to talk to my dad and it really made me relieved to not only get good/ fast service ... but to get quality customer service. Thank you for the good work and for being kind, sad to say that's a rarity these days.

Amazingly fast (was able to come out same day) and fair prices. Thanks for fixing my dryer!read more

These guys do an amazing job. Fixed dryer that was not working. Figure out within minutes it was a…read morefuse. Part was available in Zack's truck.

I had ifix come out to fix a broken dishwasher. They made a diagnosis of a broken pump, and let me…read moreknow the fix would be over $600 and would take a week. A few weeks later I had not heard from them so I called another appliance repair company. The other company(appliance repair by Paul) was able to fix the dishwasher that day, and noted that the pump was in excellent condition. Having used ifix before I am realizing they are malicious scammers and always find a very expensive part to replace. I am certain they were being dishonest rather then misdiagnosing my dishwasher.

I had been working on my flat top electric stove for weeks. My original burner had three rings and…read moreonly two worked. I ordered a burner online and nothing worked when installed. I brought my old part and new part in to the parts desk. The man helping me treated me respectfully. He was very friendly. He got out a multimeter and took measurements on my old and new burners. It turned out, a wire belonged in another position on the new burner. With his help, I switched the position of two wires and had my stove as good as new in five minutes. Very grateful and I will be back to order parts and service from them

They got the parts I need and at a good price. They are good people too. A/C, swamp coolers,…read morewasher and dryer part

We've always been super impressed with the service we've received from here. They are quick to…read morerespond and their service techs are always very helpful and knowledgeable. Recently we had to get a new oven and we managed to get a great deal with a Black Friday sale. It was installed quickly and we were very happy!

I purchased a whirlpool refrigerator here 2/3 years ago and saw how they had 5/5 stars…read more I will never buy an appliance here again because of the pit bull receptionist. It broke down one week after I bought it and because they are right around the corner from me I walked in their shop and told the receptionist what happened and she told me to call whirlpool. I said that their door said sales and service and she argued that they had no service men and to call whirlpool I told her to take care of it because I had just purchased the refrigerator. The argument went on until the guy that sold it to me walked in. I told him what was happening and he understood the problem and would send a service man out as soon as he could, probably a couple of days. The service man came and replaced the computer and all was well. The refrigerator has worked ever since. The receptionist made me so angry at the time for her bad attitude I will not recommend this business to anyone in fact I will and have told friends the story of her not taking responsibility for their products that they sell and service. Love my fridge hate the receptionist.

I called Prime after a failed attempt to repair a leaky water connection in my LG ice and water…read moredispensers in the refrigerator door. George came the next day at the scheduled time and could not finish the repair as he needed some parts. As promised, he came the next day and completed the repair! I could not be more satisfied with the repair, the repair timeline, and George's professionalism! I highly recommend this company for appliance repair!

I would most likely not call on Prime Appliance again. Their $89 diagnosis for our known problem…read morewith an old hinge on a Bosch wall oven involved no examination of the actual internal hinges or appliance. Further they were barely any help at all to try to source new parts (did most of the legwork myself). Instead they stuck a heavy wrench tool between hinge where the door meets the oven body and applied body weight pressure against the door -- which they said has worked for other customers it did absolutely nothing at all to fix our issue except to make everything worse. Then they spent the next 15 minutes telling me to consider a new $3000+ unit.

I am happy! I put in my request for help in through Yelp and I got a response from these guys…read more Once I explained about my dryer going on a union strike they set me up with someone coming out the next day. I like the touch of sending me a picture of the tech so I know who to expect. Gave a time frame that he would be here. Got worried when I got a call that he may be late since he is running behind on his present job. I admit I got worried about the tech canceling on me and having to reschedule. Surprise! Half an hour later he was here. It went quick. He diagnosed the problem, even had a spare part. Fixed it in no time. He spent more time vacuuming out the inner workings of the dryer than actually fixing it. All together it was well worth the call to these guys. The repair itself was much cheaper than I expected it to be. I was worried the quote would have been high enough that it would be cheaper to buy a new dryer. But no. Gonna bookmark these guys!

I wish I have read review here and not in Google before I contacted Mr. Appliance. We paid ~$400 to…read morerepair a refrigerator issue that was not fixed at all, even after 3 visits. The technician initially recommended replacing a thermistor, which we approved based on his professional judgment. The repair did not resolve the issue. On a later visit, the technician himself expressed doubt that further expensive repairs would help. When we tried to resolve this with management, communication was extremely poor--we were repeatedly told someone would call us back and no one did. When we finally reached a manager, we were offered only ~$120 back, while being charged for multiple visits, diagnostics, and a part that did not fix the problem. At no point was it clearly explained that this would be a trial-and-error process with uncertain results. Very disappointing experience--both in terms of the repair outcome and how the situation was handled.