My old truck was low on oil... not only was the price at O'Reilly competitive but they also came…read moreout into the rain to top me off. So, for a purchase under $5, an employee went out into the RAIN, added the oil to my engine (per my request, it was ridiculously low), thanked me and sent me on my way. That is more than customer service; it is customer experience. Thanks O'Reilly!

It was 9pm on a Friday night and I had 2 headlight bulbs out and couldn't drive without them. Kyle…read morereplaced both bulbs for me in 10 minutes flat and kept me on the road. Thanks for the terrific service Kyle!

They did what they said they would do. They were polite. The facilities are clean. I would…read moredefinitely use them again.

I always carry my 2014 Accord and 2019 Pilot back to Phil Hughes Honda for service, oil change and…read morecheckups regularly with hopes of keeping my cars running great for years. They are great providing a loaner car to drive if ever needed. Matt Joiner is the service advisor that I always make appointments with. He is always very kind, caring and knowledgeable about car needs. I am a widow and he explains the findings so well. All the staff that I encounter are very nice and helpful. My husband and I have bought several Honda's there over a 50 year period. I am always confident they will do whatever is needed to keep my cars in best running condition.

We went for a test drive to experience the new features of 2019 X5. Small office, near by…read moreconstruction were going on. We were thinking to go back if it's not the place to test drive. Terry Hosier, an executive showed up & greeted us. This is my 5th BMW, neverever find a wonderful sales person with more respectful acted as our representative to make sure we buy. He is a good listener to understand about what we want & the checklist to buy that X5. He didn't resist any request and acted as customer's agent to get this deal done. Grace of god, we bought the same car on same day because of Terry's wonderful sales attitude. Normally tag transfer & payoff to the trade-in car takes many weeks to be done. After 5 days I called the Athens BMW's tag department, she replied not yet started. After few hours she called me back & informed, "it's transferred and good to use your tag now". It's quick & smooth buying experience. We will highly recommend Terry Hosier & Athens BMW to consider a new cars .

Called to schedule a service appointment for brake pads. Lady said I would have to do the…read moreappointment online. Did the appointment online and could not be seen for two weeks. Scheduled the appointment and showed up to be told that 20 cars are ahead of me and I would have to leave my car till Monday. They may get to it Monday. The worst scheduling service and communication I have ever dealt with.

Hugo and his team came together to make the price right on the vehicle I was interested in! Drove…read morean hour and a half to purchase the car. Was treated with great customer service, treats, and a phone charger for my daughter who killed her battery while waiting ! Make sure you go see Hugo and his team when your ready to make your purchase!

Had a scheduled tire rotation service and waited about an hour before a video sent to my phone…read moresaying they found two issues like a nail on my passenger side and can't be patch and requiring a new tire and engine air filter also recommending a replacement but the filter isn't look bad at all. A new tire cost $275.00 and air filter cost $40 plus. I declined to all of these. I took my car into tire dealership and they removed the nail, patch it up with no problem. I even drove my car out of state next day with absolutely no problem. Also replaced my own air filter half the price. Watch it people...

I took my 2004 Toyota Camry in to get replacement led lights to replace the original lens. The…read moresales people were very helpful and informative. When I asked if they would install them they were very accommodating. While the salesman was installing the new lens it began to rain. He never hesitated but continued with his work. He finished with a smile and thanked me for coming in.

I RECEIVED THE WORST CUSTOMER SERVICE on 5/27/25 from your "customer service representative"! I…read morecalled to report that the shipping address I entered didn't take & that the system was trying to ship to my billing address. He said there was no way to change it then the next thing I know HE CANCELLED MY ORDER?! WTF??!! I need this part for my vehicle. His answer was, "Well I thought you didn't want it anymore. Now you can reorder it," Seriously??? These are the kind of idiots you hire to work in your customer service department????? I can't believe this asshole did this! Unacceptable & he should be reprimanded. I have been without my car for weeks now! Auto Zone, you should make this RIGHT!