They did what they said they would do. They were polite. The facilities are clean. I would…read moredefinitely use them again.

I always carry my 2014 Accord and 2019 Pilot back to Phil Hughes Honda for service, oil change and…read morecheckups regularly with hopes of keeping my cars running great for years. They are great providing a loaner car to drive if ever needed. Matt Joiner is the service advisor that I always make appointments with. He is always very kind, caring and knowledgeable about car needs. I am a widow and he explains the findings so well. All the staff that I encounter are very nice and helpful. My husband and I have bought several Honda's there over a 50 year period. I am always confident they will do whatever is needed to keep my cars in best running condition.

Extremely disappointed with my service experience…read more During a prior visit, I clearly asked to be contacted by my Service Advisor before any work was done, due to a pre scheduled vacation, yet repairs were completed without my knowledge . I let it go at the time, hoping it was an isolated issue of poor internal communication. I recently returned for a routine oil change, being I had previously purchased a 3 year maintenance plan. Within days my vehicle developed new issues that made it unsafe to drive. Despite receiving a "green check" on my vehicle's condition, I was later given verbal repair recommendations (not related to the current issue)only after I reached out to the Service Manager about current conditions. no written documentation was provided. Which I know to be a standard practice. At this point, I'm left questioning the level of service I received and whether it was influenced by the age of my vehicle, where it was purchased, or potential bias based on race. I expected professionalism, transparency, and communication, but unfortunately that was not my experience.

I was very disappointed in the customer service at the parts desk. I understand that its somewhat…read morerequired for the person working behind the parts to be competent and not rude. The lady at the desk was very unhelpful and rude.

I had to get my car towed here because I had a flat that couldn't be changed out or repaired…read morebecause my wheel lock key was damaged badly. I was offered refreshments while I waited. The service advisor who helped me was Lauren. She was really nice and helpful. While the customer service provided by Lauren was great, I'm highly unsatisfied with the actual service provided. They told me the hole in my tire was irreparable and I would need to buy a new tire, but I took it somewhere else to get a second opinion and was told that it actually did look repairable. The mechanics at Heyward Allen didn't even take the tire off the rim to check it out. I would definitely recommend getting a second opinion from other shops before you let Heyward Allen try to charge you for things you might not need.

Hugo and his team came together to make the price right on the vehicle I was interested in! Drove…read morean hour and a half to purchase the car. Was treated with great customer service, treats, and a phone charger for my daughter who killed her battery while waiting ! Make sure you go see Hugo and his team when your ready to make your purchase!

I took my 2004 Toyota Camry in to get replacement led lights to replace the original lens. The…read moresales people were very helpful and informative. When I asked if they would install them they were very accommodating. While the salesman was installing the new lens it began to rain. He never hesitated but continued with his work. He finished with a smile and thanked me for coming in.

I RECEIVED THE WORST CUSTOMER SERVICE on 5/27/25 from your "customer service representative"! I…read morecalled to report that the shipping address I entered didn't take & that the system was trying to ship to my billing address. He said there was no way to change it then the next thing I know HE CANCELLED MY ORDER?! WTF??!! I need this part for my vehicle. His answer was, "Well I thought you didn't want it anymore. Now you can reorder it," Seriously??? These are the kind of idiots you hire to work in your customer service department????? I can't believe this asshole did this! Unacceptable & he should be reprimanded. I have been without my car for weeks now! Auto Zone, you should make this RIGHT!

I came in for an oil filter, which the sales associate helped me pick out the most economic choice…read morenot just trying to upsale me, which I greatly appreciated. I got out to my car, it wouldn't start. The battery was dead, and I was worried I needed a new starter as well. Turns out it was just the battery, which they once again were honest and helpful with choosing the best option for me. Special recognition to Julz, who helped me change the battery, which is especially difficult on a Chevy Impala. He did it in about 15 mnts., when the usual time it takes is 30-45 mnts. He also sprayed some non-corrosive spray, and threw in some new post covers for me. Very helpful, saved me a LOT of time and headache.

this store has terrible customer service. two times in a row when i go into exchange the battery…read morethat doesn't start my car they will not complete the transaction. SPECIFICALLY JOSH HAMMOND WAS EXTREMELY RUDE. at the time his friends that were not employees in the store and drinking while instigating the interaction. the first time exchanging the battery the cashier called the manager who refused to explain the warranty policies, ended up getting the battery replaced there anyway after calling another advanced auto location to confirm the warranty and the exchange was completed. the second time in late january 2025 JOSHUA HAMMOND refused to do his job and wouldn't or He said he "couldn't" pull up the transaction, which was pulled up the time before. This place is ridiculous.