I bought a car battery online and requested in-store pick up. The website online stated free…read moreinstallation and old battery recycling. I arrived, picked up the battery and asked about installation. They informed me that it would cost me $200 dollars for new cables, new terminals, for certain electric boxes to be removed and then reinstalled. This was in addition to the cost of the battery. This was absurd and I left not willing to be taken advantage of. A friend installed the battery for me the next day. There was absolutely no need for any new parts or removal of electric components for the installation. I returned the old battery and asked to see the manager. He asked if the man had been speaking to me regarding the $200. He said it must not have been his worker. He said that it was not a big deal. He said that there was no way his worker would charge me for something like that. He said his without ever looking at me. Instead, he was typing at his computer or looking at the counter. This store is an example of why automotive stores have the reputation of cheating customers and working together in house to make sure no one is held accountable.

Awesome staff. Everyone is friendly and very helpful. Much better than the one in Norwich. Highly…read morerecommended!

I had an excellent experience working with Seamus! He was professional, knowledgeable, friendly,…read moreand genuinely listened to what I was looking for. He made the entire car-buying process easy and stress-free, without ever making me feel pressured. He was honest, patient, and went above and beyond to make sure I was completely satisfied with my purchase. I highly recommend Seamus to anyone looking for a great car-buying experience. He checked on me few days after purchase also! Thank you for making the process so enjoyable!

PJ is the man to see! I've bought 3 vehicle now through Mercedes North Haven , 2 Mercedes Vehicles…read moreand 1 Diesel Truck. And I absolutely loved my experience and Vehicles!

The service department was fantastic…read more I sent in an 05 Legacy GT Limited for restoration/repairs. They were very accomodating, and very receptive when hashing out jobs with the Master Tech. They were very transparent about what was actually needed vs. what would be easier to DIY. Overall, pretty good experience with the service department. Now, for the not so great. The body shop. The quoting was vague, obscenely overmarked, and they were unwilling to even try to work something out for both parties. They didn't want to take the job from the start, but instead of being professionals and simply saying they only really work on insurance claims; they decided to fabricate a bs quote. Don't take your car here if you want body work done, but they are still relatively good for general repair/maintenance.

Great staff. Purchased a new car in August of 2025 and it was a great experience. Best service and…read moreexperience I have ever had purchasing a new car.

I won't mentio any names but here's my review. if you plan to purchase a car from this dealer…read morebefore signing anything READ* the entire paperwork carefully and don't take their words alone. they will sell you *not try*. also sell you extended warranty and other service plans without discussing it with you prior to signing anything. they try to sweeten a deal with false promise. I feel deceived about the whole deal but it is my fault for not reading. please do your research read everything you sign to the t. would I trust or recommend friends of family to this dealer? heck no! Update***** 04/14/26***** After numerous calls and voicemails to Sal "sales manger" nothing has been resolved. Waiting to weeks to hear back is not professional and very disappointing. I have no other than to file a formal complaint with the appropriate office of affairs to get this resolved. It's a shame I have to do this because is a waste of time. Even after "Sal" responding to my initial review is like they really don't care about costumer experience.

Recently bought an Explorer from Whaling City Ford. The entire staff was extremely courteous,…read moreknowledgeable of the product, helpful, non-pressured. Worked with Romeyn Murphy. Excellent salesperson, friendly, accommodating in every way. Very good experience.

i am so grateful to this body shop. I was driving for work and was very far away from home when my…read moreoil light came on. I went to advanced auto and grabbed a quart of oil but I could not get my oil cap off. the guys at advanced auto couldn't get it off either! so I was driving along and came across this shop, tears in my eyes because I was afraid my car was gonna blow up. they were so nice and friendly, were able to get the cap off and fix the issue with it! I was so grateful for this place! thank you thank you! if I lived closer, I would def bring my car here.

Decent shop and they don't try to upsell you if you go there for emissions, and will offer good…read moreadvice. Country music, in the middle of the sticks, and nice people every time. (Been coming here for emissions for a while)

I have purchased cars here before, why? Because they are not only kind, professional they do not…read morepressure you in anyway. They listen! Rich was my salesperson and took his time listening to what I was looking for and was responsive to any questions I had. He is amazing! Keith the sales manager had helped me purchase my cars in the past and was another reason why I came back. The team of people that help with paperwork and finance were unbelievable . Again I left with my dream car and so so happy. This is your go to place!!

Nice folks. Came here for a recall. Smaller waiting area than most but suitable nonetheless…read more Complimentary WiFi is there as well as your typical coffee maker. Other snacks are there for sale (other dealerships I've been too have provided them free of charge). Nice visit overall.

Great shop, super professional and extremely kind!!! Inexpensive and always reliable!!read more

Worst customer service I've ever received. Charged me $130 to tow my vehicle 0.5 miles. Not only…read morethat, but when the tow truck driver lifted the car, he punctured a hole in my fuel tank, AND he lifted the truck while I was getting out, causing me to nearly fall while exiting the vehicle! I then called to complain and angry Rob on the phone told me to call the police, it's not his problem, even though the only person I had a problem with was the tow truck driver.

Stopped in for emissions testing last week without an appointment..Dan the assistant manager was…read moretraining that day for manager position. He was efficient got my car in within 10 minutes while handling walkin customers and phone calls all done with professionalism and the abilities of an experienced technician. Got my vote for the promotion Dan! I would highly recommend this auto service center

When you call this service area you are calling out of the country!!! Come on no bring those jobs…read moreback to America!!! I did not know this made an appointment went to the appointment was told this, they could not do the work I needed done...was not happy! I ended up bringing my car somewhere else, needless to say...I did not need what was stated to me! Please beware and get another Opinion!!!