The regional manager name Edison called me on September 2nd after my last review and complaint. It…read morewas obvious that he followed up due to company protocol and not out of genuine concern for the integrity of Autozone. Upon speaking to him, he seemed to wanted to know what happened with his employe Jay; however, it was obvious that he took a side. He asked me what happened but as I begin to tell him what occurred with Jay, he kept cutting me off and asking me did I provoke Jay. Finally after being cut off several times, I asked him why did he keep asking me that. His rebuttal was that he knew Jay personally and that he was very familiar with him and didn't feel like he would threaten me without being provoked. This made me extremely uncomfortable and made me feel as if I weren't talking to a regional manager. Jay's threats to me were unprovoked and unwarranted. To reiterate briefly , Jay told me that I could have a problem if I wanted one and that he was ignorant. When responded by saying that I didn't involve myself in ignorant fueds, he said he didn't care and I can still have a problem. Let me also remind you that Jay proclaimed to be a manager of the Autozone. As a manager in one of my past position, absolutely nothing can make me threaten a customer or be unprofessional. There were times that I had bad days and still came to work and maintained professionalism and upheld the integrity of my company. So I ask, What kind of problem was an Autozone manager going to give me? I was absolutely petrified. Now my question to the regional manager is was this personal or business. Why did you call and accuse me of provoking Jay? Also, although you may know him personally what does that have to do with how responds to customers in your absence. Are you insinuating that Jay threatens customers provoked? Either way this would be totally unacceptable and unprofessional! I didn't provoke him and he still threatened me. What could warrant this behavior? Why is the regional manager making excuses for an employee threatening a customer? Lastly, I did ask the regional manager some of these questions and he evaded them; however, he did have me go back to the store where I was threatened to process my full return for my battery. I did make him aware that I was frightened that Jay may be there and he assured me that he wouldn't be. I still was frightened that he may inform Jay that I was coming to the store being that he had a close personal relationship with him. I don't take chances on anyone following through on a direct threat. I receive my refund; however, I'm insulted, intimidated and shocked by the correspondence I received from the regional manager. I definitely need to speak to someone higher up to discuss my experience.

Devin was very helpful. Came to get my break bulbs changed. He helped me pick out the right ones…read moreand even installed them for me. Any help you need go see him!

1st visit: Stopped by for a set of BMW wiper blades. They swapped them out, resolved a few minor…read moreissues and did a great job. 2nd visit: Battery died, purchased a portable battery booster and has worked great on a few occasions. 3rd visit: Sending a friend to purchase a battery and they'll replace it. Great Service. Thank you

I've breezed in here a few times for easy things like a quart of oil or a set of wiper blades or…read moresome washer fluid and I think it's fair to say that this is a perfectly adequate National Auto store which gets the job done especially if you know what you're looking for. Overall the store is on the smaller side. They don't have as much selection on their shelves nor are their shelves full of product the same way you would see at your typical Advance store. A few of each thing with a fair amount of open/empty/blank space is more the norm especially in the back where the quarts of oil are kept. While the people who work here are very nice, you're not going to be calling/coming here asking them for advice or assistance like you see at other stores or at Advance who will install blades or a battery for you at no charge. It's just not that type of store at least not if you come later in the day. Know exactly what you need or be able to ask very specific and precise questions and you'll be OK coming here for basic auto needs.

Shout out to manager John K and Nick. My check engine light came on so I drove to AutoZone where…read morethe manager lent me the analyzer and it came up bad ignition coil. I was able to fix my car on the spot with some pointers from John and Nick (and YouTube videos). So far, so good. My car is running much better. Saved me over $$$ doing it myself rather than paying a mechanic to do it. Ladies make sure you watch those YouTube videos before attempting anything yourself. And ask a qualified mechanic friend for pointers. AutoZone employees can't do the work for you but they can give you some suggestions. John K is a really good manager - consider him for a district manager!

Professional, Timely repair. Reasonable prices. Parts…read moreordered and delivered as promised

I cannot say enough good things about this business. The owner and staff place customer first and…read moreit shows in their everyday business practices. They are probably the only automotive business that I've patronized throughout the years that places more emphasis on obtaining good customer service than on the almighty dollar. I will forever take my vehicles there and just wish I would have found them sooner. My kudos to the Jay, owner l, and to the rest of the staff .

Employee did not know how to look up the part number for a simple tail light bulb. Claimed they…read moredid not sell the bulb when they absolutely do. I checked on their website. Went across to the Wal-Mart and got it for $4 less.

advanceautoparts.com is a fraudulent company. Placed an online order for pick up at the…read morePhillipsburg NJ location on Rt. 22 on 9/9/25. Simple order for 2 stabilizer links. Kept getting an error message stating my card did not process. Resubmitted multiple times and it still stated the order was not processed for some unknown reason. Immediately check my debit cards as was charged 4 times for the 1 order. No email confirmation...nothing. Went into the store and they had no record of any orders. The General Manager Brian contacted customer service and they had no records of any orders placed. Showed my phone to the Brian listing all the charges with my banks. I was extremely upset that I was charged 4 times and also never got the parts I needed. Brian handled the situation pretty good except for making ridiculous excuses about technology hiccups and what not. It's not a technology issue, rather it's an www.advanceautoparts.com issue. Their IT department, probably in India, are worthless. Haven't bought any parts from advance in quite a while as their prices are way higher than online. Advance charges a premium for everything they sell. Unbelievably marked up, like $100 for a chinese brake rotor that you can find on www.rockauto.com for $20. Ridiculous. After this fiasco I will never purchase anything from advance ever again. How to end a company, written by the CEO Shane O'Kelly.

I called Andre at Xpress Layne Towing in the middle of the night after my engine seized on Hwy 78…read morein NJ. He answered promptly and came out to help tow my car to my local shop. He arrived within 30 minutes ..was fast ..and handled my vehicle gracefully while she was dead on the side of the road. You can tell he is a master in this profession. I've used this company twice now and often recommend them to friends. His pricing was unbeatable and he is very easy going and kind. 5 stars all day along with over 200 plus remarkable reviews. They are the top company in the area to trust!!

I needed to help a person who spoke only Spanish and who had driven his car part way over a 6' high…read morewall. The company I have called in the past for towing was not available. At 6am Andre answered the phone, quoted me a reasonable price, and promised to arrive within 30 minutes. He was there in about half that time and got the car off the overhang in just 10 minutes. Fast and friendly service!

Two days in a row, my car needed a jump start so off to auto zone I went. My boyfriend and I got…read morethere, were greeted promptly by a friendly sales associate who not only tested my battery and determined it was bad, but also replaced it for me on the spot. I was grateful for the service this location provided as the sales associate also took the time to explain the differences in batteries and prices when selecting a battery to purchase. (I always appreciate this as it allows the consumer to make their own conclusions and selections!) We were in and out of this auto zone within ~25 minutes..that's including the installation of the battery while outside in the cold. My only comment would be is that they could do a better job getting their parking lot plowed after a snow storm.

The environment isn't welcoming. No one greets you when you walk in and when you greet them they…read moreseem to be bothered that you spoke to them. I had a previous encounter with an employee who threatened me unprovoked and unwarranted. I don't recommend at all. A regional manager (Edison) followed up with me and stated to have a personal relationship with the employee (Jay) who threatened me and maintained an accusatory tone and directly insinuated that his employees behavior was an act out of being provoked. He didn't maintain the integrity of the company by not holding his employee accountable. After another review a different regional manager (Francis) called me and apologized but didn't follow up with his promised incentives and accommodations for my experience. I will never go back to this store location or perhaps another autozone due to the lack of professionalism and my fear of that employee following up on his threats toward me.