The regional manager name Edison called me on September 2nd after my last review and complaint. It…read morewas obvious that he followed up due to company protocol and not out of genuine concern for the integrity of Autozone. Upon speaking to him, he seemed to wanted to know what happened with his employe Jay; however, it was obvious that he took a side. He asked me what happened but as I begin to tell him what occurred with Jay, he kept cutting me off and asking me did I provoke Jay. Finally after being cut off several times, I asked him why did he keep asking me that. His rebuttal was that he knew Jay personally and that he was very familiar with him and didn't feel like he would threaten me without being provoked. This made me extremely uncomfortable and made me feel as if I weren't talking to a regional manager. Jay's threats to me were unprovoked and unwarranted. To reiterate briefly , Jay told me that I could have a problem if I wanted one and that he was ignorant. When responded by saying that I didn't involve myself in ignorant fueds, he said he didn't care and I can still have a problem. Let me also remind you that Jay proclaimed to be a manager of the Autozone. As a manager in one of my past position, absolutely nothing can make me threaten a customer or be unprofessional. There were times that I had bad days and still came to work and maintained professionalism and upheld the integrity of my company. So I ask, What kind of problem was an Autozone manager going to give me? I was absolutely petrified. Now my question to the regional manager is was this personal or business. Why did you call and accuse me of provoking Jay? Also, although you may know him personally what does that have to do with how responds to customers in your absence. Are you insinuating that Jay threatens customers provoked? Either way this would be totally unacceptable and unprofessional! I didn't provoke him and he still threatened me. What could warrant this behavior? Why is the regional manager making excuses for an employee threatening a customer? Lastly, I did ask the regional manager some of these questions and he evaded them; however, he did have me go back to the store where I was threatened to process my full return for my battery. I did make him aware that I was frightened that Jay may be there and he assured me that he wouldn't be. I still was frightened that he may inform Jay that I was coming to the store being that he had a close personal relationship with him. I don't take chances on anyone following through on a direct threat. I receive my refund; however, I'm insulted, intimidated and shocked by the correspondence I received from the regional manager. I definitely need to speak to someone higher up to discuss my experience.

Devin was very helpful. Came to get my break bulbs changed. He helped me pick out the right ones…read moreand even installed them for me. Any help you need go see him!

I brought my 2017 Volkswagen in for service the first time I use this company today. They charge me…read morea lot of money for a 110,000 mile tuneup. I drove off with my car. It seemed to be driving well and I started to go on sort of a lengthy trip. I got a flashing red light. I didn't know what it was as soon as I was able to get closer to my house I stopped the car And I discovered I had absolutely no coolant in the car. And my engine was overheating. I could've had a blow up in my engine and I'm very upset. They did not do a good job and part of the tuneup was to check all fluids and they apparently didn't even fill the coolant compartment. I would not recommend! This was incompetence!!

Horrible customer service! I have been trying to trade in my current VW lease and purchase a new…read morelease but I can't get anyone from Koch 33 VW to respond to my email requests for assistance. They claim to have an internet sales team but they are not willing to communicate online? I even tried reaching out to the GM and the sales GM for help and neither cared enough to respond to my request. This is even more disappointing because I love the customer service at Koch 33 Ford and expected a similar experience at their VW dealership but this is sadly not the case.

You have to stop in talk to Zak in sales. You'd be happy you did. He would go above and beyond for…read moreyou and your family!

I came in here because I had a check engine light turn on. They filled my car up with oil (solving…read morethe problem) but, I got a REALLY hard sell to not just change my brake pads but, of course, I needed to change the rotors too...for an extra $900. I was told it was too dangerous to drive and I had to fix them right this second. I had 30% remaining on my brake pads. So, obviously not necessary to change rotors.

I called Andre at Xpress Layne Towing in the middle of the night after my engine seized on Hwy 78…read morein NJ. He answered promptly and came out to help tow my car to my local shop. He arrived within 30 minutes ..was fast ..and handled my vehicle gracefully while she was dead on the side of the road. You can tell he is a master in this profession. I've used this company twice now and often recommend them to friends. His pricing was unbeatable and he is very easy going and kind. 5 stars all day along with over 200 plus remarkable reviews. They are the top company in the area to trust!!

I needed to help a person who spoke only Spanish and who had driven his car part way over a 6' high…read morewall. The company I have called in the past for towing was not available. At 6am Andre answered the phone, quoted me a reasonable price, and promised to arrive within 30 minutes. He was there in about half that time and got the car off the overhang in just 10 minutes. Fast and friendly service!

Quickly got help to select and buy $90 rain-x silicone wipers (note Auto Zone refused to help me…read moreget what I asked them about) . Clerk installed them, but I found out later the installation was wrong. Went back, the new clerk saw a piece was missing, raided another set and immediately corrected the installation no questions asked. Previous visits for supplies I have also found very helpful staff.

The wrong part was listed for a car window assembly and motor. They would not exchange the motor…read morewithout removing the entire assembly even though there website had it wrong.

Best customer service from the staff! Mazda impeccable!…read more Thank you Andrew and Jonathan Cofre!

We DO NOT TRUST this dealership. They sold us a car, and then sold it to someone else, after an…read moreagreed upon price with us. AND it took them 3 days to finally tell us they "accidentally" sold the car. The salesman actually had the gaul to ask me if we would be interested in a different car? This is why people hate buying a car

This company was great! My daughter's car needed brakes she is at college in Lehigh was able to…read morecoordinate everything over the phone. Price was reasonable and service was timely.

The workers are so kind they temperarrowly fixed our battery for free and they were very polite…read moreeven though they didn't have an immediate solution they got the job done