I had an issue with the passenger window of my 2024 Kia Seltos yesterday. It would only close…read morehalf-way up and it looked like the gasket was blocking it. It was already late in the day, 5 PM, and I was worried about the rain. I drove it to Herson's KIA, where I bought it and since it was so late in the day they would have to address it the next day. They re-assurred me that they would keep my car in indoors in case it rained which was a relief. This morning, I received a message from the service advisor, Brian Cuello that it was in fact the gasket which was dried out due to the recent extreme heat and that was the only issue. Herson's covered it under warranty, lubed and reinstalled the window and he even arranged for a ride pick-up to help me get back to their shop. Thanks for getting me back on the road and for having my back Brian!

I am glad we chose this location. Sam helped us pick the right vehicle we wanted to purchase. He…read morehelped us because we were indecisive and didn't know what to pick until the last minute. We signed the paperwork and got our beautiful car the same day with the help of Sam. Definitely recommend him!!

I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

This Gas Station is amazing. The owner is always present and everyone that works. Here is…read moreabsolutely amazing. I highly recommend it.

Pretty straightforward experience. I stopped by this Shell because I needed a nicotine fix. I…read morethought the cigarette prices were pretty standard compared to other convenience stores in the area. The attendant/service was fine. Although I did not visit this service station for gas, the gas prices were about in the middle range of prices compared to other local gas stations - not the most expensive, but not the cheapest.

Worst auto repair in the area. Brought my car to repair…read moreonly the brakes, that's all. And then, my car was presenting many issues. They loose a screw so I have to change the suspension and other parts. I took it back and they had the face to tell me that they did it. They adjusted it and magically my car was working right again. (no charged) After that, they told me the car has many other things to fix. And eventually, the car started with other problems. My mechanic came back from his travel, he checked it and so he adjusted and fix all the peaces that they ruined. So disappointed, I ended paying around $900 in that place just to get my car with things it didn't have. Wish there were something to protect people from places like this one.

Very bad experience with this place. They charge so much, so expensive, they try to make you spend…read moremore and more that you really need. I'll never come back to the mechanic shop! Stay away from them. Zero stars!

Every time I come in and get service done to my vehicles David & his staff take their time & make…read moresure the job is done correctly!! Fair pricing I would say as well ! High recommend this shop ! - Ron

I had been here before for an oil change and tire rotation on a different car. This past weekend,…read morestopped by on a Saturday afternoon for a TPMS light. I didn't have an appointment but experienced no wait. They attended to my concern right away, looked at the tire that was triggering the light and did a thorough check. They didn't find any nails or leaks. They topped off all 4 tires with air, and also took the time to explain why they think the light came on (weather/temp). They told me to keep an eye on the tire pressure for the next couple weeks and bring it back if the light comes back on and stays on so that they can dismount the tire and do a further inspection. I really appreciated their attention to my concern. I may start coming here for all services.

My name is Darian and On my way to Washington DC from Philadelphia this past Friday July 24th, the…read moretire on my Blue Jeep Liberty blew on the highway. The tow operator who was also incredible, toke me to this Exxon repair station. The gentlemen there were so helpful, nice and hospitable, it completely changed that entire experience for me and my girlfriend that day. Sean MaGrann and his team are incredible and I thank them from the bottom of my heart for their empathy for my blow-out situation. When i came back to pick up my car Wednesday July 29th, they continued with professional integrity that I haven't experience in a long time. My car is driving perfectly and am forever grateful to those gentlemen. I strongly refer their business and kindness to anyone in the Bethesda MD area. Thank you so much Sean MaGrann. You are the best at what you do and I honestly will never forget your kindness. Continued success my friend. Regards, Darian

I initially contacted them to get an estimate for a transmission fluid service. Instead of pushing…read morefor a booking or upselling anything, they gave me honest, no presssure feedback, which I really respected. It's rare to find a place that values transparency over profit. Over time, Metro Motor has proven to be more than just a repair shop. Their straightforward approach, reliable work, and respect for customers' time and money make them stand out . They've caught issues others missed and saved me from spending on fixes that weren't actually needed. If you're tired of guesswork and sales tactics, this is the place to go.

I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

The mark of a good business is one that will consistently communicate well and follow that up with…read moregood service, even if you haven't purchased there. I had a very brief interaction with Fitz and say my feeling are neutral at best.

Awesome service Quick and updated throughout the process…read more Main thing is they are professional and friendly ( which is important) when facing customer directly

What a wonderful auto repair and body shop. ALL MAKES AND MODELS. Family owned and run, extremely…read morethorough and professional, great customer service. This is a great place to have on speed dial.