Had the battery in my 2019 Honda CRV replaced today by Carroll. He was fast, effective, and…read moreconsiderate of the warranty on it to make sure I got any money back if I was owed any from the old battery from Midas. He helped me understand the various things he was doing and was overall an excellent representative of customer service at Advance Auto Parts. Will be coming back!

You know sometimes we get exceptional service so many times that we take it for granted. Becomes…read morethe norm, you might say. A business model you could infer. But on the evening of March 22, 2025 I was the recipient of exceptional, very exceptional service. Lazy Saturday it was until my teenager made the distress call- car not starting. Drove to her location and jump started her car then drove straight to Advanced Auto - short pump. Exceptional patient understanding service is what I received as I explained the situation. Team member was responsive enough to provide me with a much better battery than the.one.in.the vehicle. And the AA team was just beginning. I was in for a real treat when Mr Carroll wheeled out his tool cart and got to the new battery installation. I have been on several ends of auto personnel treatment- mostly different when i am with a 2024 year vehicle than with an older vehicle. As a matter of fact, in another automobile workshop I was told, boldfaced and all, that nothing could be done for my older vehicle. A statement I would file away as I, carefully, stayed clear of that shop - with the newer vehicles and same older vehicle they'd written off. 7years after that remark, the vehicle is still running okay. So Mr Carroll installed this battery meticulously. Not just dumping it in but carefully tightening the terminals, ensuring snug fitting, applying anti-corrosives and yes wait for it...ensuring that there was no red battery light on the dashboard after installation. Thank you team AA short pump. Thank you for being consumate professionals. This evening, by your unplanned actions, I have passed the AA baton to my teenage daughter. You have a new customer.

Went there to look for a wrench in which they had but more than what I wanted to pay for one..very…read morenice and clean place..

Incredibly helpful! My husband and I were traveling through when a headlight went out. We arrived…read moreat NAPA right at closing time. The store manager, Malcolm helped us diagnose if it was the fuse or bulb, get the right parts, went out to our car to help change the light, and stayed late until we had fixed the problem. Because he went the extra mile we were able to get back on the road, and didn't have to spring for a hotel to wait for a store to open. This store rocks. Thanks guys!

I purchased a part from this Carquest location and installed it on my vehicle. My son took the…read morevehicle out of town, several states away and that part failed. I reached out to the manager, Scott, who did an excellent job working with the Carquest location in North Carolina to get the issue resolved under warranty and even helped with the repair shop doing the installation. Excellent customer service, can't thank Scott enough.

I had a radiator hose that ripped and my car started smoking while I was in Short Pump, Va…read more Luckily, I was able to pull into a nearby parking lot. I was an hour and a half from home and I called a few local parts stores. The people at the Car Quest on West Broad Street in Short Pump came to my car, checked to see what parts were needed, went back to the store, and came back with the part. Alan (spelling?) went out of his way to help me, by putting the part on the car for me and explaining what he did and why. This was not something that the company normally does, to my knowledge, but it was so kind. It was myself and two other young ladies (daughter and granddaughter), we were in a though situation being so far from home, but Alan and the people of Car Quest really did a good deed and went out of their way to help! I offered to pay him for fixing it right there, but he refused to take any money and I was only charged for the part. I wish I could do something to show my appreciation to Alan, so I thought writing a review would be a good idea. Thank you Alan and the managers/workers at CarQuest in Short Pump. You good deed and it did not go unnoticed! I will certainly pass it on!

I'm definitely in the zone! My worn out windshield wipers were in dire need of an upgrade! It was…read morelightly raining on this chilly winter's eve, and I noticed the Auto Zone in the same complex where I worked. It was already dark, but I knew the forecast was calling for wet weather all week and I wanted to be prepared! Safety first! So I ventured in and asked the man at the counter, Bill, for some Rainex wipers. While he searched the computer, I checked out the store. It was incredibly organized and clean! The front aisle even had a display of toys, car accessories, candies and snacks. Bill pecked away at the computer and found the right size for my vehicle. He suggested the premium ones for my SUV, and although they were pricey, I was fine with paying for high quality wipers that wouldn't have to be replaced as often. Bill, and his co-worker, Ei, kindly donned their rain gear replaced my windshield wipers in the rain!! They were so nice and helpful! I was extremely impressed by their customer service! The wipers worked great, no streaking or gaps! I knew they wouldn't "steer" me wrong! I felt safer on the road and would most definitely come back here for future car needs! If you're in the market for car batteries, car mats, keyless remotes, headlights, car oil or fluids, etc. get into the zone... Auto Zone!

Don't know why the female workers here have a chip on their shoulder, rude every single time I've…read morecome in.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

We bought our car here in 2021, and the experience was one of the easiest I've ever had. I called…read moreahead and asked if they had the model I was interested in, and when we arrived, it was parked up front for me to look at. Three hours later, we had our new car! Since then, I've been taking it to McGeorge for maintenance under our Toyota Care plan. Everything has been fairly uneventful, but I enjoy that the ladies at check out are friendly, and my car is always as clean as it was when I took it in. My only gripe is that sometimes it takes a long time for work to get done, even with an appointment. I usually wait with my car, and for an oil change and tire rotation, it took nearly two hours. They do offer a courtesy shuttle to take you home or wherever if you can't wait with your car, but I've always just preferred to stick around and watch whatever HGTV show they have going on in the waiting room. They have a kid's corner there if your kiddos need something to do, and there are vending machines available if you need a drink. Overall, the place is clean, and the people are friendly, so the wait doesn't seem all that terrible with those things considered.

I have been looking for a seat heater part for my 2015 Camry. I wanted a good deal and I got one…read more Received it in about one day. They are a Toyota Factory Part online store. For almost half the price!! Thank you Mc George Toyota Online Parts. Tytyty

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!... This review is just based upon fuel. I didn't interact with anyone, no employees or customers!. We stopped for gas, the pump was working fine and I didn't have any issues with paying at the pump. I left off one star because the gas pump was out of paper so I was not able to get a receipt for the gas purchase!. Other than that I would recommend stopping here for fuel purposes...

Handy location, right behind the silver diner at the corner of Cox and broad, convenient location,…read moregood coffee, and plenty of parking