Went there to look for a wrench in which they had but more than what I wanted to pay for one..very…read morenice and clean place..

Incredibly helpful! My husband and I were traveling through when a headlight went out. We arrived…read moreat NAPA right at closing time. The store manager, Malcolm helped us diagnose if it was the fuse or bulb, get the right parts, went out to our car to help change the light, and stayed late until we had fixed the problem. Because he went the extra mile we were able to get back on the road, and didn't have to spring for a hotel to wait for a store to open. This store rocks. Thanks guys!

I had a radiator hose that ripped and my car started smoking while I was in Short Pump, Va…read more Luckily, I was able to pull into a nearby parking lot. I was an hour and a half from home and I called a few local parts stores. The people at the Car Quest on West Broad Street in Short Pump came to my car, checked to see what parts were needed, went back to the store, and came back with the part. Alan (spelling?) went out of his way to help me, by putting the part on the car for me and explaining what he did and why. This was not something that the company normally does, to my knowledge, but it was so kind. It was myself and two other young ladies (daughter and granddaughter), we were in a though situation being so far from home, but Alan and the people of Car Quest really did a good deed and went out of their way to help! I offered to pay him for fixing it right there, but he refused to take any money and I was only charged for the part. I wish I could do something to show my appreciation to Alan, so I thought writing a review would be a good idea. Thank you Alan and the managers/workers at CarQuest in Short Pump. You good deed and it did not go unnoticed! I will certainly pass it on!

From the owner: Carquest Auto Parts at 11481 West Broad Street in Richmond is one of the nation's leading auto…read moreparts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Richmond, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

I'm definitely in the zone! My worn out windshield wipers were in dire need of an upgrade! It was…read morelightly raining on this chilly winter's eve, and I noticed the Auto Zone in the same complex where I worked. It was already dark, but I knew the forecast was calling for wet weather all week and I wanted to be prepared! Safety first! So I ventured in and asked the man at the counter, Bill, for some Rainex wipers. While he searched the computer, I checked out the store. It was incredibly organized and clean! The front aisle even had a display of toys, car accessories, candies and snacks. Bill pecked away at the computer and found the right size for my vehicle. He suggested the premium ones for my SUV, and although they were pricey, I was fine with paying for high quality wipers that wouldn't have to be replaced as often. Bill, and his co-worker, Ei, kindly donned their rain gear replaced my windshield wipers in the rain!! They were so nice and helpful! I was extremely impressed by their customer service! The wipers worked great, no streaking or gaps! I knew they wouldn't "steer" me wrong! I felt safer on the road and would most definitely come back here for future car needs! If you're in the market for car batteries, car mats, keyless remotes, headlights, car oil or fluids, etc. get into the zone... Auto Zone!

Came in for a simple scan, staff was super helpful right away, friendly too! need something done,…read moredefinitely recommend coming here

Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

This is a great & honest company . They will get you and out in record time! Give them a call!read more

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.

I have been looking for a seat heater part for my 2015 Camry. I wanted a good deal and I got one…read more Received it in about one day. They are a Toyota Factory Part online store. For almost half the price!! Thank you Mc George Toyota Online Parts. Tytyty

Don't waste your time with their Service Department! Ever since McGeorge sold to Ourisman their…read moreservice department has been awful.... I purchased a new Tacoma in 18, and just purchased a new 2024 Tundra. They only give you 1 key/fab and the salesman made an appointment to schedule an appointment, stating that it would take 45 minutes to 1 hour. When I arrived for my appointment, they told me the wait would be 2+ hours! Again, sales people were excellent, but I would give 0 stars to the Service Department.