Came by this advance auto location at 2 PM on a Friday when my battery unexpectedly died. Quickly…read morepurchased a new one and the store associate, Patrick, helped me install it. At first, we were unsure if he would be able to, but he took the time to assess the situation and was successfully able to install it. I greatly appreciate his time and friendliness to help me.

Brought in a battery to be charged. Was told they couldn't do it and I needed to buy a new one…read more Knew that wasn't right so took it to AutoZone down the road. Charged just fine. Stop trying to scam your customers.

Great customer service. Always so helpful. The young man that helped me replace the battery this…read moremorning was great

Stopped in to get a part that a competitor didn't have in stock. The staff was super nice, helpful,…read moreand knowledgeable. I was in and out within 10 minutes and saved $30 by buying here. This will definitely be my go to parts shop. And they also price match, but it's probably not needed being that they're always cheaper than the rest.

Stopped in to look up a protocol blue Devil. I did not know what it was, but the associate was very…read moreknowledgeable. She even explained how to use the product and when the best time to use it, I enjoy service like this.

Wish you could rate this store with zero stars. Worst customer service on the planet. Female…read moreemployees there care more about their phone than their job. This particular employee literally was sitting on the counter on her phone when I arrived, was annoyed that I even asked for her help and even had her back turned to me the whole time during my transaction. She was so rude and didn't even remotely care about her job nonetheless customers coming in the store. I've been coming to this store for years, but I'll never return after this visit. I can surely see why this store has a low rating. It's garbage! O'reilly's and Advance here I come!!!!

I'm a bad driver, so this place has saved me. Third car back on the road.Thanks to the guys for…read morehelping me out

By far the WORST Junkyard I have EVER been to. I enjoy trips to the local yards but I couldn't wait…read moreto leave this terrible place. Upon arriving you walk into a little trailer, where there were 3 young girls (not hot btw), that offered no assistance, and all seemed to just completely hate their jobs and know nothing about cars. Pay your 2 dollars and your in. The website claims they have 1200 cars onsite, this is complete and utter lie, there may be 200 max, and along the treeline is stacks of crushed cars. Are they counting the mountain of already processed/crushed cars as available parts cars? I don't know but still not even close to the claimed 1200. Over half of the cars are sitting flat in the dirt! Not set up on welded spares wheels, so if any of those cars you need suspension parts, transmission, diff, or access to anything under the car it isn't possible, and they won't pick it up, move it, or pull the part for you. What is the mindset behind this??? The cars in NO sort of ORDER What-so-ever! Every yard I have ever been to has some sort of field order, They are placed in designated sections of some sort like Imports, Domestic, Ford, Honda, Trucks, Vans, etc... This place, NOTHING, you have to walk the entire yard to see what they have! Luckily you can walk this entire dump with essentially no stock in about 4 minutes. You'll see a Saturn beside a Van, beside a Boat, beside an Oldsmobile. Makes no sense. The selection of cars is the worst I have ever seen. I needed some 98-2011 ranger and explorer parts. there were 3 squarebody rangers there from the early 80's, and that is it? Seriously? I suppose the other good junk yards buy all the usable cars and Pop's only gets the leftovers that no other yards wanted to buy. The ford ranger sold 100's of millions how in the heck does a junk yard not not have a single one, NOT 1???? I have been going to ChesterfieldAutoParts (CAP), my whole life, and they never have any less than a dozen rangers and a few dozen explorers. I did see a dozen Saturns. Who the heck still has a saturn let alone fixes those piles of junk. The plastic body panels explode into shattered bits in anytype of accident and they all just get totaled never fixed. Google pictures of saturn accidents, they are hilarious. DO NOT WASTE YOUR TIME going to POP's, what a waste of my time. They should just close the doors now and stop embarrassing themselves.

You already know they the best for anything tire/wheel related lol…read more Nothing much to say

More than a headache, they turned buying new tires into a journey. To begin with, they sold me…read morealternative-sized tires instead of the factory-recommended ones. The car was riding less than desirable, so I went back to exchange them for the correct size. They tried to charge me for installation AGAIN, and instead of prorating the extended warranty I already purchased, they tried to charge me for a second one. I finally got the correct size tires, but they were shaking worse than the first set! I took it back the next day for them to rebalance. The salesman asked if I went to get them balanced somewhere else after I left last night. That question was so idiotic that it took me a minute to register. He said there were two different sets of weights on the rim and one set wasn't theirs; he basically admitted that this was the first time they balanced my tires, even though they were supposed to be balanced at the time of purchase. Their corporate team reached out to me after I left a Google review, stating that someone would contact me within two business days. It has been four days, and I still have heard nothing. Response to comment. That's fascinating, because I didn't have any missed calls from that location. Maybe that's the philosophy of that location? Claiming work that wasn't performed? Cody's offered to refund the difference when I reached out to ask for the GM yesterday. I suggested that he have someone come to the Ford dealership to pick up the tires for a full refund; I no longer have faith in your company's work and would rather get new tires from a more reputable business. The fact that the newly purchased tires weren't balanced at all--not just once, but twice--is more than a little unsettling. Whether it was oversight or cutting corners, it put my safety at risk while driving.

Awesome people awesome service! They have always been honest and fair with me. I appreciate their…read moreservice.

Stopped in here on the recommendation of another company that couldn't perform the work I needed…read moredone. They gave me an estimate of $350 saying the part was inexpensive but the labor was "a bitch." I called my mechanic guy and he did it for $80 total and was finished in like 15 minutes.

NAPA 3901 Williamsburg Rd, Richmond VA I needed 1 grease…read morefitting for a lawn mower. I was asked what size I needed, and I did not know but had the part that the fitting went into. The guy on the counter said they stocked individual grease fittings, but he had no way of measuring the hole to tell what size I needed. It would take him hours to try and look up all the fittings they had in stock to see if any of them would fit and he was not going to do that. The only thing he could do is sell me an assortment of fittings for $72.00 and most likely one of them would fit. He loudly told me all of the reasons why he was powerless to help me, I told him that I felt he could do better than that, so he took the part to his manager. He returned and said that the manager said I would need to go to the manufacturer of the lawn mower and there was nothing they could do. I then went to Pleasants Hardware. When I walked through the door a lady asked how she could help me, and I told her I needed a grease fitting. Before she could answer the lady with her back to me who was ringing up a customer yells out, all the way to the back of the store to aisle 16 on your left and they will be on your left part way down the aisle. Sure enough there was exactly what I needed for $5 and the total amount of time I was in the store was measured in minutes. I have managed parts and service locations for over 40 years, and I was completely blown away with the lack of customer service at this NAPA store. The guy on the counter was insolent, lazy and clearly not someone I would want working on one of my parts counters. Sadly, it gets worse as his manager agreed with him and put his blessing on sending me out the door as an unsatisfied customer. I would think that a grease fitting would certainly be more in line with a part you would expect to buy and an auto parts store, rather than a hardware store. But I have to admit that the lady at the hardware store with her back to me and without looking at the fitting was able to tell me exactly where it was located in the store. What a pleasant experience this was as compared to my treatment at NAPA

Very inconvenient. I go at least once a week out of necessity for work related items. It's always a…read more15 to 30minute wait. One clerk at the counter and a line of customers is to be expected until they start loosing customers. Just add more people up front...

Went there to look for a wrench in which they had but more than what I wanted to pay for one..very…read morenice and clean place..

Incredibly helpful! My husband and I were traveling through when a headlight went out. We arrived…read moreat NAPA right at closing time. The store manager, Malcolm helped us diagnose if it was the fuse or bulb, get the right parts, went out to our car to help change the light, and stayed late until we had fixed the problem. Because he went the extra mile we were able to get back on the road, and didn't have to spring for a hotel to wait for a store to open. This store rocks. Thanks guys!