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    Recommended Reviews - NAPA Auto Parts

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    2 months ago

    Went there to look for a wrench in which they had but more than what I wanted to pay for one..very nice and clean place..

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    6 years ago

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    Elliott Automotive

    Elliott Automotive

    4.7
    (75 reviews)

    My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

    I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

    Advance Auto Parts

    Advance Auto Parts

    4.1
    (15 reviews)

    Had the battery in my 2019 Honda CRV replaced today by Carroll. He was fast, effective, and…read moreconsiderate of the warranty on it to make sure I got any money back if I was owed any from the old battery from Midas. He helped me understand the various things he was doing and was overall an excellent representative of customer service at Advance Auto Parts. Will be coming back!

    You know sometimes we get exceptional service so many times that we take it for granted. Becomes…read morethe norm, you might say. A business model you could infer. But on the evening of March 22, 2025 I was the recipient of exceptional, very exceptional service. Lazy Saturday it was until my teenager made the distress call- car not starting. Drove to her location and jump started her car then drove straight to Advanced Auto - short pump. Exceptional patient understanding service is what I received as I explained the situation. Team member was responsive enough to provide me with a much better battery than the.one.in.the vehicle. And the AA team was just beginning. I was in for a real treat when Mr Carroll wheeled out his tool cart and got to the new battery installation. I have been on several ends of auto personnel treatment- mostly different when i am with a 2024 year vehicle than with an older vehicle. As a matter of fact, in another automobile workshop I was told, boldfaced and all, that nothing could be done for my older vehicle. A statement I would file away as I, carefully, stayed clear of that shop - with the newer vehicles and same older vehicle they'd written off. 7years after that remark, the vehicle is still running okay. So Mr Carroll installed this battery meticulously. Not just dumping it in but carefully tightening the terminals, ensuring snug fitting, applying anti-corrosives and yes wait for it...ensuring that there was no red battery light on the dashboard after installation. Thank you team AA short pump. Thank you for being consumate professionals. This evening, by your unplanned actions, I have passed the AA baton to my teenage daughter. You have a new customer.

    NAPA Auto Parts - autopartssupplies - Updated August 2026

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