I have been looking for a seat heater part for my 2015 Camry. I wanted a good deal and I got one. Received it in about one day. They are a Toyota Factory Part online store. For almost half the price!! Thank you Mc George Toyota Online Parts. Tytyty read more

McGeorge Toyota - Car Dealers Near Me - Henrico, Virginia

Don't waste your time with their Service Department! Ever since McGeorge sold to Ourisman their service department has been awful.... I purchased a new Tacoma in 18, and just purchased a new 2024 Tundra. They only give you 1 key/fab and the salesman made an appointment to schedule an appointment, stating that it would take 45 minutes to 1 hour. When I arrived for my appointment, they told me the wait would be 2+ hours! Again, sales people were excellent, but I would give 0 stars to the Service Department. read more

Evan Ball is truly amazing, every time I brought in my car for service he made sure to take care of my car while also having a smile on and a lot of positive energy, he is so patient with me and other customer always welcoming and welling to listen to you and help you with everything he can. read more

once again they did not fix my tailgate gate that they broke. They charged me thousands of dollars for something they claimed they fixed but didnt ac fix my tailgate. read more

Oil change and tire rotation was super lengthy and time consuming, however, it was prescheduled with Ourisman Toyota of Richmond. I had to wait three hours until the service was completed, and my two years old kid fall asleep in my arms. I had to hold him on my shoulders for two hours until I got my car done. Their service was poor. read more

We bought our car here in 2021, and the experience was one of the easiest I've ever had. I called ahead and asked if they had the model I was interested in, and when we arrived, it was parked up front for me to look at. Three hours later, we had our new car! Since then, I've been taking it to McGeorge for maintenance under our Toyota Care plan. Everything has been fairly uneventful, but I enjoy that the ladies at check out are friendly, and my car is always as clean as it was when I took it in. My only gripe is that sometimes it takes a long time for work to get done, even with an appointment. I usually wait with my car, and for an oil change and tire rotation, it took nearly two hours. They do offer a courtesy shuttle to take you home or wherever if you can't wait with your car, but I've always just preferred to stick around and watch whatever HGTV show they have going on in the waiting room. They have a kid's corner there if your kiddos need something to do, and there are vending machines available if you need a drink. Overall, the place is clean, and the people are friendly, so the wait doesn't seem all that terrible with those things considered. read more

Had an oil change with a coupon. When I received the bill the total cost was about 65% higher than the coupon price. I could not read, understand the statement and the extra charges because they used regular prices on the statement and then they say they deduct the coupon at the end. They acted like it was no big deal and they understood to bill when I asked for explanation for but I didn't understand anything other than they stuck me with this and that to jack up the price. $34.99 coupon, walked out with a $58 bill. read more

McGeorge Toyota - Car Dealers Near Me - Henrico, Virginia

I took my son's 4RUNNER in for state inspection. The service representative said the truck passed inspection but recommended I replace the engine air filter and have a rear differential service. I had replaced the filter a month earlier and had done the rear diff 30K miles before. IMO they were just looking to bill unnecessary work. Before pulling off the lot I checked the air filter, and it was like new (pleats clean and white). I am a big fan of my two Toyotas, but have had multiple negative experiences at McGeorge. Best to use McGeorge for warranty work, and then find an independent mechanic. read more

Saturday March 21, 2020 - March 25, 2020 I had been thinking about buying a new car for a while. Specifically a Toyota Camry LE. I went by McGeorge Toyota to get an appraisal on my Kia. Explained pretty clear what my needs were ie: what I would accept for my trade in, how much I needed my car payment to be etc... The salesman said he could probably get me in a Corolla for what I want and initially I was open to that. Then I thought and said "I have a 15 year old grandson who is 6'2 285lbs so I think the Camry would suit me better. A Little time went by and I just suggested that he call me when they finished with my appraisal because I had other things to do. I told the sales person we would go from there once I knew how much I would get for my car. The salesman said, "are you going to pick up your big ass grandson?" Completely out of line! We hadn't spent more than 30 minutes together so why he thought that was appropriate I have no idea. A few texts went back and forth and they were not good either. He was pretty much like, are you going to buy the car or not. Needless to say I wasn't going to give him a dime of my money. Plus, he couldn't or wouldn't answer any of my questions and I don't do blind business. I was so taken back by this brief but horrible experience I called the General Manager Bob Farlow. I Left a message on his voicemail to please give me a call the following day because this day was almost over and I needed to go to work. Towards the end of the next day I hadn't heard from Mr. Farlow so I called again and left another message. I then get a phone call from the finance manager Gregory George. Mr. George wasn't any better than the salesman, who I unfortunately don't even remember his name. When I mentioned I really wanted to speak to Mr. Farlow to express my feelings about my experience and the unprofessionalism of his salesman. He said Mr. Farlow was in meetings and I could talk to him. I said fine. I told him about the comment the salesman made about "my big ass grandson" and he pretty much made an excuse saying he didn't hear him say anything and if he did he would've gotten up and said something. He also said he isn't saying the salesman didn't say that, he's just saying if he heard it he would've said something. To me he was making excuses and justifying it. I said "ok fine, that's not all. Let me tell you what he texted me, hold on I'm looking now." He pretty much cut me off and it was evident and he didn't want to hear what I had to say and I said such. But he insisted that if I wanted to talk about it he would listen. However, it was irrelevant and we should just move forward. These are not his exact words but this is pretty much how it went. So out of curiosity I'll let him explain what was going on and he said he could get my APR at five point something. I told him I needed to look at my insurance and a couple other things and I would get back to him. Absolutely no intention of getting back to him. The next day I received a text from the salesman apologizing. My recommendation would be for no one to go to McGeorge Toyota and be treated in such ways that a person should not have to deal with it. Especially when one is spending thousands of dollars. See my review on Haley Toyota on Midlothian. read more

McGeorge Toyota - Car Dealers Near Me - Henrico, Virginia

**We were never made aware of the policy because my husband is a resident of Virginia!! He just retired from the military just because we have Maine plates on our current car does not make him a non-resident of your state. He has been a resident for 41 years- Thank you anyways for pushing the blame onto the client. *****- In response to Google Review My husband and I were down visiting family for Christmas, and we were in the market to purchase a new car or at least order one. The sales individual John has never returned any of our phone calls. We were told the one vehicle we looked at had a deposit on it but was unsure of the status. With that being said we were told he would follow up with us by the end of the week even if it was to walk us through how to order a vehicle. We have left him several messages and text messages with zero returns. I understand selling cars must be an easy task but if we were ready to purchase a vehicle immediately who would of thought a sales associate would turn down an easy sale? It's been a month now and he still hasn't returned any inquiries. Bad business if you ask me. read more

I took my vehicle to McGeorge for a service yesterday. I drove the vehicle into the garage, went inside the customer service area. There were four service representatives in the area who all saw I walked in but did not acknowledge me. I waited for 5-10 minutes before someone looked up and said they would be 'right with me.' At that point, it was clear to me McGeorge Toyota did not want my business. I understand everyone has a job, but it is really awkward when four people can completely ignore someone. I asked to talk to a manager to which one of the service representatives said, 'I am offering the help you' - in a very condescending voice. The manager Beverly came out and was very unapologetic about the staff and did not care that I told her I would be taking my business else where. About a month ago, I took my vehicle here to have a turn signal replaced, the experience was good and that is the reason I came back to McGeorge. This is my mistake which will not happen again. This post is nothing new for McGeorge after reading through Yelp reviews. **Of note, I read a post from 2017, it's good to see this business employs people who are not customer oriented and do not seem to understand how to treat people who walk through their doors. read more

This is the worst dealership I have ever visited. Regardless of what you ask, you always feel like a burden to them. Would never come here.

I took my Camry to McGeorge Toyota for state inspection on 6/9/22. I received a call from Michael Foster informing me that I needed to replace my front brakes and rotors to pass inspection. I told Michael that I'd have someone else do the work and to fail the inspection. When I picked up my car, I saw that it passed inspection and all the documentation backed that up. I located the Service Manager, Chris Wiltshire, and told him about this and that this was both unethical and illegal. He committed to looking into it and getting me an explanation the next day. He called me on 6/10/22 and said he spoke with Michael and checked the paperwork and could find no documentation that stated my car failed the inspection. He said Michael did not remember telling me that the brakes needed to be replaced to pass inspection. Needless to say, I was not happy that I was lied to about needing brakes to pass inspection and then being told that the lie was not documented! I would caution any reader to avoid doing business with McGeorge Toyota. However, if you must, be sure to get everything you are told IN WRITING. If you receive a call, ask them to follow up with an email or text. If this happens to you, I suggest reporting it to the Virginia State Police (for state inspections) and filing a complaint with the VA Office of the Attorney General on https://www.oag.state.va.us/consumercomplaintform/form/start read more

Put a deposit down for a 4Runner and almost never heard from the salesman. I did have my doubts when i went to look at the comments after i made the deposit. After about 4 months, the sales man played dumb and tried a bait and switch tactic trying to sell me a lower trim. Maybe he thought i was desperate. Fortunately, they gave me my deposit back after i asked for it back. read more

If I could give this place a zero for customer service I would!! Came to pick vehicle from getting an oil change and the lady at the front desk was horrible her name was Tatyan!!! Her nasty attitude made me never want to come back here. There are better Toyota services around Richmond. I recommend to go there instead! read more

I WILL NEVER EVER BUY FROM MCGEORGE TOYOTA ONLINE PARTS AGAIN. I ordered parts on 7-3-19 and they did not get here until 7-16-19. That is 13 days to get me my parts. On top of that, they had the audacity to charge me $12.48 for shipping. That was for (1) 6oz box. Yes, you heard right, (1) 6oz box. The parts could have fit in a bubble pack envelope. The parts were about 1 ounce in weight. So I basically payed for a box To compare, I ordered auto parts from Amazon that weighted 4.5 lbs, got here in 2 days and no shipping cost. These folks have a lot to learn about internet part sales and shipping. This was the first and last time I will be doing business with them ! read more

New name and ownership, same poor service. Run away, pay extra to buy your vehicle somewhere else.

Oil change and tire rotation... over three hours. It took over a half hour just for them to process the paperwork so I could check out and leave. I just moved to Richmond and this was my first and last experience at this dealer. Hoping to hear from the manager to get explanation. If it's lack of personnel then they should not overbook appointments. Employees seemed like this was a normal occurrence and did not understand my frustration. read more

Don't go here. Customer service isn't in their vocabulary. I walked in for the FIRST time only to be looked at like I'm retarded because of course I didn't know where to go. Service department never answers the phone, and don't waste your time leaving a message-they won't call back. Also, my husband was quoted for almost $5k in "needed repairs" before taking it to Top Notch Tire (HIGHLY RECOMMEND) and getting the car back to ship shape for $1100. read more

Went there to see why rim locks was put on my wife's car but i was called a nigger by shan or Shaun then told we was bums an alot of things we have only had the car for a few weeks no hand book or rim key so if we get a flat its on us cuz we dont have keys why they just wouldn't take them off is crazy to me if u say they aint come on there how they get there here's the msgs where they kicked me off lot an called me name something really needs to be done about this read more

McGeorge Toyota - because me an him was gonna fight me an my wife work verywe aint go to no side or back yard dealership but we got the same service - Car Dealers Near Me - Henrico, Virginia

I recently left a review...but after reading other reviews about the lying these McGeorge jerks do I decided to add this. I dropped my truck off they did the work when I picked it up battery dead..just happened my partner took me to pick it up...he bought a new battery and installed it. Now for the second time same truck, same battery situation..dead battery ..I was upset...very nice guy bought a charger out changed it up and I drove it home and I am still driving with the same battery...so I fell very suspicious about this now. When u are treated disrespectful by front counter service men and you have a service manager who does nothing about it....don't you think other unthinkable activity goes on? Sorry but I tend to feel..if you lie to me you will steal from me. I complained to Toyota about tge service and rudness. I go to mechanicsville toyota.. Where the good honest people are good to me and my vehicle. Hear there are new owners....hope so because the service department sure did a disservice to the McGeorge name from loving them for years 1991 to now disgusted read more

2nd ETA - When Shane saw my updated reviews, he felt the need to text me at 6:30 am not once, but three times. Completely unprofessional and also uncalled for, especially with the smiling and laughing emojis. Please do yourself a favor and avoid working with Shane as he is not only unprofessional, but very childish. Had he not ignored me when I text with a simple follow up question, I would not have felt the need to change his review. I will be reaching out to a sales manager to discuss the inappropriate behavior on Monday. ETA - Shane was great when it comes to buying a car from him, but don't expect answers to any questions you may have after the fact. He tells you please reach out if you need anything and ignores you until his calendar tells him to text you again. Really unfortunate, but to be expected from someone who wants to sell you things I guess. Worried only about his commission and not his customers. I worked with Shane and had a wonderful experience! He worked hard to make this an easy process from beginning to end. He was prompt about answering my questions prior to coming in and had vehicles I was interested in ready and waiting for test drive. He made sure to give me a good trade in value for my vehicle and helped accommodate my budget for my new vehicle. Shane was the true definition of a professional and worked to get me into the car I really loved! Even with a mask on, you could tell he was smiling. I love my new car and certainly recommend McGeorge! Ask for Shane! read more

McGeorge Toyota - Car Dealers Near Me - Henrico, Virginia

Y'all definitely "missed the mark" on this one. My parents have been long time customer at this service department. After their recent service request I realized you guys have been robbing them for the past 10 years and completely scared them away from doing any business in the future at the service department and possibly at the sales department as well. They only wanted the main issue to be resolved which is to replace the starter on the van. During the process of waiting for them to order the parts, my father was taken advantage of and was persuaded to do extra unessesary work. One of the work that my father unknowingly approved was the "Induction System Cleaning Service" and was charged $140. All that was done was the throttle plate being cleaned and was not cleaned entirely because I went in myself to check and the throttle plate still had carbon deposits on the outer edges. You guys got jokes for something that can be done with a rag, a $5 throttle body cleaner and 15 minutes of time. On top of all that, they didn't completely resolve the low idle issue because they did not clean the mass air flow sensor that was gunked with deposits. Sorry but the work was no where near "high quality, " or "high value". Going back to the starter issue, we were qouted almost $650 for it to be replaced. We declined to have it being done and took it home. With 1 hour of my time and a chocolate ice cream bar, I replaced the starter myself that only costed me $120 worth of parts. Did I mention robbery? For the longest time I've trusted McGeorge's service department to treat my parents with care and respect. I saw and heard a lot of unnecessary upselling on our last visit. Because of the following reasons, all credibility and trust has been lost. read more

McGeorge Toyota - Car Dealers Near Me - Henrico, Virginia

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I recently purchased a Toyota from this preowned center and had an agreement when speaking to the manager about work that needed to be done to the car. The manager came outside to the vehicle and i pointed out rock chips on the hood, the front bumper with rock chips, the rear bumper had a spider web crack and a rub where paint was missing, wood sap on the vehicle here and there. The manager said they will try to fix the dent which was not a hard dent to pull. The manger said they will fix the rear bumper and the front bumper if it needed to be touched up. The front bumper was never done and it is definitely missing paint from rock chips. The rear bumper you can easily see where they just painted over the spider web crack. All of the touch up areas the paint did not match at all. They even painted over the scratches. The manager is definitely not a man of his word. They charged me above blue book value for excellent condition. The vehicle was far from excellent condition. I would say good condition. I just feel let down from Mcgeorge Toyota management. They have a sign lit up inside building counting the number of happy customers. It really just counts the vehicles that are sold. I read reviews from others and after i thought i wish that i have read these reviews first. read more

I had try to buy a 2021 Toyota Highlander Platinum since August and had give them a deposit for it. Since now still haven't find me anything yet and had say they will but end up I had find out they sold a 2022 Toyota Highlander Platinum to other customer after me OMG. Beyond mad and pissed off now I had told them either fine me my SUV or give me my deposit back. So don't Waze your time to buy anything from here. read more

Always trying to upsell things you do not need. They genuinely DO NOT care about you and what's best for you and your car. It's all about $$$$ and it's a sham they are allowed to treat customers the way that they do. I am a graphic designer and I have designed menus and service add ons for many dealerships. I know how much of a scam a lot of the "filters" and other "premium" service packages are. You can fool a lot of people but not for long ;). Don't waste your money here, go to a service shop that runs off of good morals and not just overcharging you for that cabin filter. So yeah Mcgeorge Toyota you can take your air and cabin filter upgrades and shove it up your a$$ read more

Stopped in yesterday to test drive a vehicle. Was greeted immediately by a nice salesman who showed me some models I was interested in and gladly helped answer questions about the differences between years and options packages. Took one out for a spin, but it wasn't really my flavor. He showed me the top of the line model, which was definitely nicer, but still not my flavor. No doubt about it, Toyota is a quality vehicle. And the sales person was great without being pushy. Just nothing for me this time. read more

2.5 stars Keeps appointments and are pretty quick. Been going here since 2013. Never had any major complaints til today. When I walked up to the cashier, the young lady decided to notice I was there but continue to flip through her magazine.. sorry for interrupting you. Then proceeded to address me while still looking down at the magazine. I barely realized she was talking to me. All she said was "picking up" in a voice I could barely hear, and when I asked her to repeat herself, had quite the attitude. However, most of the other employees are quite nice. Especially Mike ! read more

Poorvservice, took my car for normal service. When took it back the interior headline was damaged and removed. I had to fox it on my own expenses read more

This review is for the SERVICE DEPARTMENT.. I took my car in because the "engine maintenance required" light kept coming on, my TPMS needed replacing and my USB port wasn't working. They didn't listen to the majority of what I told them was wrong with my car. All they did was fix the TPMS and nothin else. They did cut the engine light off but told me that something was wrong with my engine! WHY WOULD YOU CUT THE LIGHT OFF AND NOT FIX THE ENGINE AND GIVE THE CAR BACK TO ME?! They also didn't do anything to the USB port. The engine light came back on within an hour of picking my car up. When I called them they told me something was wrong with the engine but they didn't fix it and I could bring it back. I had just left my car there with them all day and they wanted me to leave it again the next day. I feel like they should have lost ex to what I asked them to do. I also asked to speak to the manager and the operator told me she was trying to get me back to my service Cordinator not the manager. The next day they finally connected me to the manager and I left him a vm and never heard anything back. So if you want your car fixed the first time don't bring it here. read more

McGeorge Toyota - Car Dealers Near Me - Henrico, Virginia

How many mechanics does it take to change a light bulb? I don't know, but the labor cost me $30. I found a how-to YouTube video on how to change this light bulb that was less than 2 minutes long. Disappointed. read more

WORST SERVICE. Took the wife's Highlander to get a recall performed. We took the car in pretty clean. 1. They kept it an extra day, claimed "they never got to it." 2. 4 new Grease Stains on the headliner 3. The outside was returned filthy as if they took it off-road. 4. Inside stinks of fuel. AGAIN, took the car in clean. Please, Please don't do business with these folks. They really don't care about you. read more

Service guy was nice, but I got a call that there was a family of mice living under the hood with evidence of gnawed wires, debris, etc and it would cost hundreds of dollars to fix. I declined since it's a lease vehicle and if the car is in that bad of shape I would turn it back in at that point. Looked under the hood upon pickup and there was zero debris and all wires were pristine. Not sure if it's because I was female or what but I was furious. Also not sure why they would have lied about something so easy to check. No telling how many others they have done this to. read more

Been a loyal customer for 15+ years, and My family has been buying from McGeorge Toyota and Mercedes for at least 45 years. This will be my last visit or some spent with such scammers. I went in for an inspection, was them told one of my wheel bearings needed to be replaced and would cost over 1100.00 plus taxes. I called them back less than 2 hours later and started leaving messages to have them hold off on doing anything. I had very quickly learned that any of the reputable shops I called within 3 miles of McGeorge would do the job for 550.00, including taxes! After leaving several voicemails and getting no response, I called and got the operator until she found someone for me to talk to. Turns out, they were stalling long enough to get the job done, so that I'd be stuck with no recourse. I ended up getting a bunch of jibber-jabber from Brenda Lee who was zero help whatsoever, basically telling me that I was out of luck and to suck it up. No apologies, no, we'll knock off 100.00, nothing but , have a nice life. They obviously have no regard for customer relationships, and I will be taking my business elsewhere from now on. Hopefully you won't learn this the hard was as I did. Steve read more

Took my car for a yearly inspection and for maintenance. Dropped the car off everything seemed fine and then got a call the next day telling me my car was ready, the guy seemed irritated talking to me and hung up before I could thank him. Got to the dealership and the cashier lady basically ignored me for a couple minutes until she got done with her paper work, payed for my car and when I got in it the mechanic left grease all in my passenger seat. Went in to get a rag and clean it myself and no one even apologized or anything. First and last time coming here. read more

McGeorge Toyota Service Department wrote a false repair report saying I needed a new tire for my Prius - the repair rep advisor told me that my old tire had a nail in the side of the tire and was unfixable. Wow! There was no new nail in the side of my tire. She and the mechanic blatantly lied! My tire was fixed for $10 dollars at Wal-Mart. Buyer beware! McGeorge'Toyota's Service Department lies to customers and writes false reports. Stay away. The nail that was in my tire was a nail that they had failed to completely remove in their first attempt to fix. Yikes! What an unethical service department at McGeorge's Toyota on Broad Street in Richmond, VA.. I wonder how many more customers they are ripping off with a manager supervisor in their service department who condones this type of dishonesty. read more

Do not buy your OEM parts here. I purchased over $1,100 worth of new OEM suspension components from McGeorge Toyota. The parts arrived and the lower control arms were clearly previously installed and had rust on them. I requested to have them replaced with actual new control arms. I wrote a polite email and included over 10 photos showing the condition of the parts. I was told that this is normal for parts to arrive in slightly damaged condition due to "the way they package them," and they would not do anything but allow me to return these parts at my shipping expense (over $70 to ship back because of their weight). When I explained that was not acceptable as these are clearly sold as NEW, I was told I was being a jerk and was hung up on. I called back and was instantly hung up on again. DO NOT DO BUSINESS WITH MCGEORGE TOYOTA! Filed a case with my credit card and will take my business elsewhere. read more

McGeorge Toyota Body Shop Provides Outstanding Customer Service! I was in Henrico on a routine business trip. While on I-95 from Washington DC I hit some road debris (tire fragment) which displaced the splash shield under my bumper causing it to make a grinding/swooshing sound when driving at highway speeds. I stopped by McGeorge Toyota's service bay and found they were totally backed up (It was a Wednesday 2 days from end of month), and they couldn't see me til Friday. The Service writer helped me diagnose the problem and suggested I go to their body shop down the street to see if they could help me. I proceeded down to the body shop, where they also sell used cars, and met with Bruce - the body shop estimator. He looked at the problem, went into the shop got some tools, plopped himself down on the pavement and fixed the issue in five minutes! When I asked how much I owed him, he kindly said just a handshake! He had be back on the road with a smile. True southern hospitality and assistance for an out of state driver. If this level of service is typical of McGeorge Toyota's other staff, then I would recommend you consider them for your new/used cars, Toyota repairs and body work! Thank you Bruce for your service. I will certainly consider your Company when I am ready to purchase my next car, or get one repaired! read more

Customer service is clearly not a priority with this location. Even if you book an appointment weeks in advance for a routine inspection with no maintenance, expect to wait for over an hour for your vehicle. On my first visit, scheduled in advance and on a slow morning, it took nearly 90 minutes to do the standard 30,000 mile check up, including ten minutes of them trying to sell me everything from new windshield wipers to tires. My second visit for a state inspection was even worse. When booking the appointment several weeks ahead of time I told them I would be waiting at the dealership for my car during my one hour lunch break. I was assured an inspection would take about 30 minutes. After an hour and fifteen minutes of waiting, I was called down to the service desk to "discuss" my vehicle. The inspection was finally finished and my car had passed on all points, but the rep tried to condescendingly smooth talk me into nearly $2000 of repairs. I may look young, but I'm not stupid. When he couldn't make a sale he told me to take a seat again and that my car would be ready in "just a few minutes." Nearly an entire hour later, I was brusquely given back my keys. They then refused to tell me where it was so that I had wait some more for their shuttle to take me to it...in the first row of the lot behind the building. I was almost two hours late returning to work, and will never be back. read more

Great customer service! I felt welcomed every minute of my experience. Chad and Beverly were very helpful and made sure everything was great. 5 stars definitely goes towards the customer service! read more