Very nice guys to deal with. Honesty is at the core of your business. Have bought some quality…read moreparts at a very reasonable price. Definitely recommend these guys.

Been here several times in the past year. Sme of the best prices in town and if he don't have it he…read moregets on phone and checks around. Def will do buisness with them again.

My car's key fob needed a new battery, so I stopped here on my lunch break. There was plenty of…read moreparking available. The staff weren't the friendliest, but 1 of them did tell me where the batteries were. I picked my battery, which was right at the cash register, paid, and was on my way. I would go back if I needed something. Maybe the cashier was having a bad day.

WE LOVE TIME. very officiant. Held the part for us and knew what he was talking about. we love Tim!!read more

I've been buying from BAP/Geon for years. Everything I build is old or oddball. They always seem to…read morehave or can easily get what I need fast. They have put many VW beetles and Type 2 and type 3 Vws back on the road here in the northern neck!! Thanks, from Chuck and Sheila

Excellent place for Import parts! Great service from the employees at the NN Jefferson location!!read more

Kevin was very helpful in getting us back on the road for our family vacation. Had everything we…read moreneeded including tools to borrow. Great service!

From the owner: CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and…read moreequipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Butch, I appreciated your help today. This gentleman is a store manager who knows what he's doing…read moreand gets things done. He was doing routine checks and saw me stressed out in an aisle trying to figure out the best way to self start a battery. He proceeded to change it himself, run an alternator check and give me advice on what may have caused it. I was good to go! I also witnessed the interactions with other patrons and he had excellent rapport with everyone who came in. I was there for less than a half hour and watched him and the other employees solve a dozen problems. I'm so grateful!

Butch and Jennifer were great help! They worked me through my cars issues! HIGHLY RECOMMENDread more

Hop's Place is an automotive repair shop in Hampton where the owner has been in business for over…read more50 years. When I called about my problem with my car, the owner himself, Mr. Hopkins answered the phone. I told him the problem, he put me on hold for a few minutes, and then came back with this explanation to fix like he was a doctor. So much, that he used a doctors visit to describe how to fix my car. In essence, he was saying, "In order to figure out whats wrong with your car, it needs to be seen. So I payed them a visit the same day. When I arrived, I wasn't really greeted, as a matter of fact they looked at me like I shouldn't be there. Eventually, someone ask if they could help me. I told them specific instructions given by Mr. Hopkins in the earlier phone call to ask for Linda. They pointed me in her direction, she was mad busy and was a little disturbed that the owner suggested her personally to fix my problem. Linda, the service manager researched my vehicle problem and sent me to find their "Dodge Man" because he focuses on those type of cars. She took me to him and then he came back to the office. My problem with my car was something rare. They researched parts, labor and set me up a time to bring my car in. I walked out a little unease at their ability to fix my car so I ask, "are you sure you can fix it?" They confidently assured me they could but I still had an "uneasiness" about it. I mean I felt like I was more of a pest to them than a customer. Even though they gave me a better price than the dealership for the repairs, I opted to pass on their service. Hop's place does a lot of general repairs on all makes and models of vehicles, however, I would err in the way of caution for new model vehicles. Hops at the time of my visit had only one certified mechanic. They are hiring for more which I hope they get soon. Otherwise, only on certain automotive needs will I visit again.

I have a 1995 Toyota Corolla, yes it still drives well. When I need a part, Hop's Place always has…read morethe part. The parts are almost new in appearance. At this point in the cars maintenance parts are harder and more expensive to replace. It costs me $0.00 - $1,000.00 a year to pass inspection. My insurance, sticker, PP tax etc about $100.00 annual. Hop's keeps those parts available and not at a marked up cost. I haven't had customer service issues, I request help and recieve service. As far as repairers I have not required their repair service.

I stood in line patiently for about 15 minutes -- no issue. When I finally got to the counter, I…read moreasked about windshield wipers and tires. Tires? Fine, they didn't have my size and said it would take three weeks. No problem there. But then Cody grabs the windshield wipers, scans them, and tells me they aren't in his inventory so he can't sell them. I understand policies -- that part wasn't the problem. What set me off was the complete lack of effort to fix the situation. No checking the back, no offering alternatives, no looking up another store, no "let me try something else." Just a flat, dismissive: "I can't sell them to you." That's it. The customer service at the Hampton (Mercury Boulevard) Pep Boys was absolutely disappointing. Cody made zero attempt to help or troubleshoot. I left feeling like my time was wasted and like my business didn't matter. Do better.

Don't go they broke my car and then want to charge me to repair it. I drove a working car to the…read moreshop for a AC compressor replacement. They called me after they install the part and said the alternator started blowing black smoke and car would no longer start. After asking more questions the representative said they had nothing to do with the alternator failure and that we would have to pay full price to replace it or have it towed out of pep boys. The total price was nearly twice what was quoted. I would strongly recommend looking at any other shop if at all possible and definitely steer clear if your AD military.

Walked into Advance Auto Parts on a mission: new wipers, and absolutely no idea how they were…read moregetting on my car. But then I met Deborah, and she understood the assignment! She didn't just ring me up -- she came outside, installed the wipers herself, and made sure everything was perfect. That's top-tier customer service right there. Huge shoutout to Deborah. She turned a stressful moment into something quick and easy. Highly recommend this location!

Money hungry and unprofessional! They took my car parts into the back and came out saying they…read moreLOST certain parts! Then told me to "Just buy another". It is ABSURD and inconsiderate to misplace costumer's car parts then expect them to spend more money to buy what THEY lost! Stay away from this establishment or risk being taken advantage of and them creating situations where you have to unnecessarily spend more money! Now my car will be down longer to search and buy the part they lost. Huge inconvenience!

Experienced, cost effective, and professional . Showed up on time offered suggestions without…read moreexpectations of future bookings

Fix It by Daniel was an outstanding experience. The communication leading up to my appointment was…read moreexcellent. Daniel arrived early and immediately began troubleshooting my vehicle. After a thorough inspection, he identified the problem quickly and efficiently. He is both knowledgeable and honest--qualities that are hard to find. His prices are fair also. I will definitely be using his services again, whether for purchasing a used vehicle or for future repairs. As retired veteran, I highly recommend Fix it Daniel!