Hear Ye..Hear ye..everyone imagine we are all sitting around a big campfire. It's story time. This one is true...... I wandered into advanced auto on 5125 N keystone avenue. I was looking for bondo. Didn't know much about the bondo process. The Good Lord put Todd Hoskins in my path! Todd is the general manager. He knows customer service! Todd pointed out immediately the right size. Explained what else I needed which I had at home. Walked up to the counter. Opened up the package. Showed me step by step instructions. Todd even walked over to the business next door. Asked if they had time to make the repair for me. Unfortunately they didn't. The point is Todd is Mr Customer Service! He went above & beyond. Todd is very genuine! Thank you Todd for your great help & Friendship!! Ps Maybe sometime we can sit around a campfire!! Thank you...Mr Daniel E Stonehouse read more

I have been waiting for a part that I prepaid for for a little over two months. I have been in three times in person and was told we will call you back once it comes in or we find out any information I called finally got a worker, who in person was really nice to me however, on the phone, he completely interrupted me was rude and did not listen to what I had to say and somehow the phone hung up in the middle of our conversation. I do not believe that I will be back to this location again I get that the product was on clearance and the company went out of business but to tell me over and over again that they could get the part that the other business had the part, etc., is Crazy. Now I have to make my way over there to get a refund and hopefully it will be nice and calm. I worked with both a manager and a gentleman service worker they were both nice in person however it's not about the money. It was not that expensive but they just should've told me it's not even possible and canceled the order instead of read more

I bought a new part from Advance Auto Parts and went to return it 12 days later and they DENIED my return. brand new, unopened, and I had the original receipt! I won't go back. Terrible way to treat the people that feed your business. I ended up getting my money back after all but wasn't until I contacted BBB. read more

This is a good store, but it did not have the parts we need but they usually do. I would recommend. read more

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Had bought an item there with ambiguous instructions to build part. I came back and was given a new item and finally succeeded in getting it to work. Glad the gentleman helped. read more

Advance Auto Parts has always been good to me. I go to both the one on Keystone Ave. and in Castleton, depending upon what needs fixed. In my experience, I've been lucky to have friendly helpful staff ready to offer suggestions - generally what's on sale to save $ - and have even gone so far to install a brake light, fluids, etc. I'm happy to tip for their going the extra mile and keeping my car runnning. I like that you can rent tools here also, though I'm lucky to have a good local ASE certified friend who gives good rates and tells me what parts I need to purchase. The last time I had my brakes done, I needed to buy pads & rotors. I'd left my office to meet my mechanic & was searching for their address to send to him, and my Google search offered 'Advance Auto Parts discount code'. I started to get very frustrated thinking that I could have saved $ had I purchased the parts in advance online. Instead, I went to the store, asked the guy at the counter about the parts I needed and stood there making the purchase on my phone (code only good online). Within minutes my purchase confirmation popped up on their computer and he had already pulled my parts - at a $30 savings!!! I'm certainly proud of my resourcefulness and will continue to search for discount opportunities online prior to purchasing instore from now on. read more

I needed a new battery and did some research on the Internet to find the best deal for my car. Prices were around $175 without tax, which was more than I wanted to spend. So I looked at Retail Me Not and found a coupon for Advance Auto Parts, which was really nice because it's close to my house! The final price was $148.31 and they even installed it for me! Yay! The man who helped me was efficient and professional and I'd definitely recommend them for minor auto parts needs. read more

I was seeking an oil pressure sending unit for my wife's 2011 Buick Enclave. It is not a common part but also not tremendously esoteric or unique. When you think about it, most every car made these days has something akin to it. When I first phoned Advance Auto Parts they told me that they had this part at their 5125 N. Keystone location. So I drive several miles (from 80th/Keystone) to get there only to find that the guy behind the counter cannot even find the correct key word to use on the computer to find the part!!! So I phone the Advance Auto Parts store main number and see if the phone person can help him. The person whom I spoke with previously is gone for the day, so no go. The dude on the phone, like the dude behind the service desk, has ZERO clue. My main mistakes were: 1. Not getting the part # from the first person who I spoke to on the phone, and 2. Assuming that ALL people working in their stores are equally competent (bad bad assumption). Pretty tired of dealing with these bozos, so I called O'Reilly Auto Parts which is approx. 1 mile away and locate the part. Once I arrived there, the guy behind the counter also had a little difficulty finding it on their computer system, but he did, IN FACT, find it and I bought it there (Note: I have NO relationship with O'Reilly Auto Parts or ANYBODY who works there; In fact, I have never bought an auto part from them previously). So the moral of the story is: if only 1/3rd of the employees of a business are competent, you might just want to avoid that business!!!!! Will never use them again. Also, don't assume that all employees in an auto parts store are competent. If you do locate a part via phone, DO BE SURE TO WRITE DOWN THE PART NUMBER. That way, even if most of the employees of that business are incompetent, you might just be able to navigate around their incompetence...(emphasis: might). read more