When you are a full-time nomadic, and you break down unexpectedly, it an be stressful. More so when…read moreyou are in an area you don't know or know anyone. It happened to us on our way through Indy this past weekend, but the folks at Pep Boys were great. It was a Sunday afternoon, and Shannon answered the phone and told us to go ahead and get the truck and camper towed to them, and we could boondock in the parking lot. The next morning their mechanic, John, got right on it and manager Tyler was also super helpful. I ended up needing a new engine, they couldn't do the work for several months, so recommended I take it to the dealer. They recommended a dealer in the area, made sure I had what I needed, and was all set. The team was professional, friendly, and helpful in what was a stressful and frustrating situation. Thank you so much!

So it really ain't the people up front that are calling you or that are scheduling it's the people…read morein the shop. I had an issue with my rims, I had to get new tires. The shop manger was completely honest when there tech accidentally gauged my rims and knocked of the price. Overall I should've been compensated for the rim, the labor and the custom powder coat that was done to them. When I took my other 2 tires in. The technician Jon, I showed him exactly how they mounted on my truck. He mounted them backwards which would have caused major issues. I explained the issues and asked them to be changed around. All I go in response was attitude from him. Very rude! He claims I told them they were front tires, which I responded no sir I showed you how they mounted onto my truck. He insisted I informed him incorrectly but I know I didn't. So he takes them back with attitude and changes them. He proceeded to scratch my custom rims again. This isn't the first time this is the 3rd time now. We are done with them. Lastly these tires weight significantly more my last set. Due to Jon's mistake he refused to help me load these tires and then I was thank you still trying to be kind I got nothing but walked away from. Thank you for this rude interaction. Very sad that a grown man couldn't help a tiny female load tires after he incorrectly completed a service and was asked to simply fix a VERY important thing for my truck to be on the road and not blow off its tires immediately.

I came in here alone, clearly lacking knowledge about my car. I didn't have a man with me, and felt…read moreas though the men working here took full advantage of a young woman by herself trying to buy something for her car. They sold me a battery, and tried to charge me for some little extra thing in addition to the battery that I didn't even ask for. It's not the cost that was frustrating, it's the principle of the matter: don't charge me for something thinking that it's ok because I won't notice. I will never come back here, plenty of other auto shops in the area.

customer service by Wilbert Rodriguez and nicolas boggs. Both were very helpful and treated me in…read morea professional manner. In the last months i have needed to purchase batteries and brakes rotos and the whole staff was very helpful but these two guys went out of their way to help me, especially Nicholas Boggs. I definitely will return there, and I have gained more knowledge on purchasing batteries lol.

I had another Great Experience with this dealer!! DANIEL…read moreis literally the best salesperson I have ever had & trust me I personally own & have bought quite a few cars... His Attitude, Personality & Drive make him the best in the business. I will continue doing business with these guys through the years to come.... Back in the MAZDA Family once again!!!

I worked with the amazing Franklin and the awesome Sam. What a team. I love my car, loved the way…read morethey took care of me and was so nice to my little granddaughter. Highly recommend!

My husband has a 2016 jeep that is in perfect condition. It has less than 20k mileage…read more Well you can imagine the frustration when he could not change a "burnt out tail light" We have always taken the car to Eastgate jeep. We'll find them to be customer centered. Promises kept and speedy service. They send out coupons and this time one coupon saved $185.00 on all points checkup. They hook the car up to a program that checks all over the car. Then they give a report After checking the car all over they agreed it was just a bulb and put in a new one. ( They had the tools to get to the light ) They send a text to let us know the status of the service, sent the result of the test and what they did to fix the car They followed up with a call telling us to pick up the car, go to the cashier and there would be no charge. My husband thought they were going to charge a labor charge and spoke with the service manager who said it was an easy fix and not worth charging. Glad to fix it. Enjoy We will be back and we are thrilled with the kindness and respect we were shown. Thank you Eastgate Jeep for fixing our car and making our day!

Attn: Sean Roberts, General Manager…read more My husband and I purchased a Jeep Grand Cherokee from Eastgate in Fall 2025 and had a fantastic sales experience. Unfortunately, our recent experience with the service department has completely shattered our trust. What we are asking for to resolve this (Fair Outcome): Completely fix the sensor issues on our vehicle immediately. Wave any additional diagnostic fees or deductibles, as promised by management. Provide a rental/loaner vehicle until the work is completed so we can transport our children. The Timeline of Events: The Initial Drop-off: We brought the Jeep in for routine maintenance (oil change/tire rotation) and three covered recalls. We were never disclosed a diagnostic fee when the advisor noted our check engine light. Hidden Fees & Warranty Discrepancies: We were later quoted an astronomical $950 bill. It wasn't until we demanded a line-by-line breakdown in person that extra fees "vanished," and we had to force the advisor to check our aftermarket warranty--which they dragged their feet on for 24 hours before admitting it covered the transmission pan. Incomplete Work: We paid our deductible and picked up the vehicle on Friday, only for every single sensor to go off the second we started the car. I immediately turned around and brought it back. The service manager, Norman, rode with me, admitted the sensors were never even looked at, and promised we could bring it back Monday under the same open ticket with no extra deductible. Lost Paperwork & Zero Communication: When we returned Monday, the department had lost our paperwork, had no notes from Norm, and treated us like an inconvenience. Norm avoided eye contact and refused to help. By noon, we received a call claiming the car was "done," only to realize the advisor was reading off the invoice from the previous week. Our vehicle is still sitting at your dealership. We have tried calling our service advisor multiple times today with no answer. We have been incredibly patient and gracious throughout this week-long ordeal, but the lack of internal communication, hidden charges, and failure to actually fix the vehicle is unacceptable. We require a swift response and a rental vehicle while this is made right.

Always do business here when needed. Very professional, courteous & well educated on there…read moreproducts. No high pressure selling. Ben waited on me today. Very professional & patient. Ask for Ben.

Always fast service with positive attitudes. They offer rebuild batteries at a fraction of the cost…read moreas well as other accessories like jump boxes or testers.

Our local neighborhood Napa to the rescue! I learned the hard way that if I park my diesel car…read moreoutside in freezing conditions, the fuel turns to gel and my car won't start. Yikes! Obviously with no running vehicle, my resources to find a solution were limited; however, I saw on the Napa website that they offer free next day delivery within 5-miles of their location. What a lifesaver! I was able to find the product I needed on their website, plug in the correct Napa location from which I wanted to order, and check the little box for free next day delivery, and just like that... The Napa Fairy (I mean, super reliable delivery driver. Lol!) came to my doorstep with the product and receipt in hand. I made sure to call to follow up on my online order to ensure it went through to the store with no issues, and the staff answered quickly and was very friendly. Super appreciated since my car was stressing me out! I mean, who offers service like that anymore, especially when it comes to auto problems?? Their items are also available to shop in store and shipping is available for online orders if you live outside their 5-mile delivery radius. Thanks, neighborhood Napa!

Horrible experience with Pendleton, SC store and corporate! Needed new spark plugs for Jet Ski…read morewhile on lake vacation. Brought one spark plug into store to get replacements. Manager said they did not have my brand in stock but cross referenced and had another brand in stock that were equivalent. Unknown to me, Manager made mistake cross referencing and sold me plugs that were not comparable - too hot! Burned up Jet Ski pistons / engine - caused over $4000 damage. Have filed complaint with store and corporate. Manager at store says, "there's no way I could have made that mistake"... Corporate keeps telling me that they referred the situation to District Manager and that someone will contact me - have not been contacted yet! Filed complaint Aug. 20. Meanwhile... no jet ski!!!

No employees were at the desk when I walked in. After I found what I was looking for, I walked up…read moreto the counter and two maskless employees noticed me. Even after noticing me, they did not put on their masks.